Customer did not leave a comment.John V.
Customer Reviews for Lone Star Lumber & Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dennis M.
The reservation was made at least several weeks prior to the pick up date. Two days before the pick up date I get a call that the location does t have a truck for me. Then at the new location I ordered a dolly and blankets. When I arrived they told me they didn't have any giving me no time to make other arrangements for the equipment. When I complained the answer was basically â€œoh all. â€œ I will never use Uhaul again.John D.
Not enough equipment on handMartin H.
Customer did not leave a comment.Leonel C.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Vester M.
Customer did not leave a comment.ROCK S.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.DON S.
Customer did not leave a comment.RICK H.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.Tiffanie Y.
Customer did not leave a comment.RON W.
Customer did not leave a comment.Alex G.
Customer did not leave a comment.Randy S.
great, quick servicejeremiah P.
it was great..JEREMIAH P.
Continue with the above the board kindness. It is much needed through the stress of moving.fran J.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Dennis A.
The truck operated flawlessly. A real pleasure to drive. Check in & out was a brease. âââââStephen S.
Great communication, easy to deal with.Robert A.
Customer did not leave a comment.Rick J.
Great location and help. The guys here at Lonestar are awesome.. yes would rent again from them in a minute!Anne K.
Customer did not leave a comment.BRENT S.
Customer did not leave a comment.Leanne S.
Customer did not leave a comment.Erika B.
Dropped off truck and placed key inside box.Brandon S.
Great staff ! Very helpful! If I ever needed a rental service while in that area I would definitely go back .ANTONIO L.
Customer did not leave a comment.JOEL P.
Customer did not leave a comment.WALTER K.
Customer did not leave a comment.Don S.
Had a very pleasant experience.JERRY T.
Customer did not leave a comment.Kevin B.
This place is a one stop shop. Everything you need. The staff is super friendly and helpful.Bradley K.
Customer did not leave a comment.MARLON H.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.WILLIAM B.
Best customer service. Very friendly. Adore the cat. <3Manuela C.
Keep up the excellent service you are giving, to your customers. Thank you so much. Lonestar Lumber is no. 1, in my book, I recommend them to everyone.EDELMIRO C.
I cant think of anything .....im very satisfied with my experience as they were very knowledgeable and friendlyRAYMOND O.
Very friendly and professional. Easy transaction.MAX C.
Little confusion on the payment process, but in the end it was a good value.MARK S.
The first trailer lights didn't work. So we delayed getting setup until that issue was solved. But that's the trailer providers fault, not the location's. Drop off was easy in Winnsboro.CHUCK S.
Don't try to over charge, u haul they did that, not the lumber company It took extra time because of uhaul strick policy not the business renting the truck -they were extremely helpful.JACKIE R.
Customer did not leave a comment.KAREN N.
Customer did not leave a comment.NORA A.
Truck maintenance improved. People were very nice and helpful.Warren T.
Customer did not leave a comment.BRANDON C.
Customer did not leave a comment.chad G.
Great Location. The staff were excellent and the store was super clean.PATRICIA B.
Customer did not leave a comment.DANIEL R.
Dont change a thing!Ben L.
Very helpful personnel.NELSON M.
The car hauler had tires that were severely worn, but an alternative was supplied.Tom F.
Customer did not leave a comment.Lee N.
Customer did not leave a comment.Melvin C.
Check the tires for wear. Verify the lights/signals are working. I did this myself prior to leaving location.MELISSA S.
I did not understand why I had to take pics of my driver's licence and send into U Haul. Feel violated privacy. The equipment was VERY sub par. Rusted rachets would hardly work. Trailer dog tracked. And one fender was bent up. Driver taillight was coming apart. Just glad I only needed one day.LANCE P.
Customer did not leave a comment.GLEN W.
Customer did not leave a comment.Roy K.
Excellent customer serviceJames G.
Customer did not leave a comment.Peggy G.
Customer did not leave a comment.Roy M.
Customer did not leave a comment.VICTOR L.
They failed to give me my military discount, even after I presented the identification.ROLLIE D.
I have always been pleased with the U haul service. They are friendly and courteous employees. The equipment is well maintained and clean. This has been true over the yearsSteven V.
Have made several recommendations for rentals from this locationRene U.
Their computer systems could be linked to Uhaul better for a easier way for them to get everything entered without freezing upBUFORD C.
Customer did not leave a comment.JAMES T.
Not a thing. Everyone was excellent and helpful.arnold A.
Everything was perfect. Staff was efficient.Diane F.
one the best i've been toVirgil P.
Customer did not leave a comment.Sharon D.
Customer did not leave a comment.jodi P.
Customer did not leave a comment.DAVID B.
The truck only had a quarter of tank of gas. They only gave me 171 miles for my move. House to house is 171 miles. They tried to charge me for extra mileage. Added 100 miles and a Ted like they did me a favor. Told me no need to walk around truck being I have Safe move insurance. I said No we will walk around. The hood was spit in 2 places and was not marked. I made Them mark it with bad side scratches. I arranged for movers to unload truck at my location. The system for some crazy reason deflated to 7 days after I turned In truck. I called Movers and they came and took care of it for me.Daniel B.
Very friendly service quick and helpful.andrew H.
Because the prices from one location to another were extreme. But again you had my daughters name on contract I was driver and contract holder not my daughter. Correspond to Mr. Reynaldo Tamez, Sr. driver and account holder not my daughter.julie T.
Nothing. Great experience. Great truck. Great service.Kimber B.
Customer did not leave a comment.DANIEL F.
Maybe a rewards program. Like if you rent so many times you get 1 free rental day or discounted milage rental or something like that. Just shooting opinions. Other then that everything is great. Many options, cheap pricing, and fast service. So I have no complaints.nicholas F.
They were friendly, and helpful. I would rent from this location again!Richard F.
Customer did not leave a comment.James R.
My problem was with dropping off the trailer. The person I called per contract said I could not drop it at 2 locations close to me. I was told to do it with I phone which I don't have.DAN E.
The representative was super nice and was very friendly!Erika M.
Nothing negative about the service. Local business great service. Pin point Mr Robert great customer service provided. Will come back againvicente R.
Very helpful staff.Stephanie S.
Customer did not leave a comment.mellissa A.
Customer did not leave a comment.Esther P.
Customer did not leave a comment.Fred B.
Very GoodJOHN F.
Customer did not leave a comment.Lynette D.