We ran over something and had a blowout, ans we were in BFE!!! They had us back on the road in an hour!! Kuddos to you and the service man!! Only suggestion I have is post your emergency number on the trailer, I could not find my papers, so used Google. A+++ in every way!!!
Michael E
Customer Reviews for Lone Star Lumber & Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have different measurements
Ramon GSuper friendly and informational when I went to pick up.
Benjamin PVery helpful
Dean LYou should allow this location to rent pickup trucks as well. Lone star lumber truly cares about the community. I am grateful that they helped me accomplish my tasks with the rental. Thanks
Branden SEveryone was beyond nice and helpful. 10/10 recommend.
Alyssa BDid not have an appliance 2 wheeler that I needed.
melvin dNothing everything went well...very helpful....very friendly
MARIA GI booked a reservation for 15ft close type vehicle a day before and went to a certain location in Aransas pass on Sunday and nobody was there to assist me to process the pick up. Found out the facility was close on Sunday but says online that it’s open on Sundays. Called customer service and told me to wait until they get in touch with the location operator. After 20mins still no call back from u-haul so called again and a better agent answered and got me another vehicle from other location close by and even gave me a 20footer.
Mel TNo improvements needed. Nice friendly people. Easy access easy drop off procedure. Another great experience
lucy mOutstanding customer service.
louis hMike and Robert were incredible people to deal with.
DONALD GNot bad customer service.
Robert RThe male who helped us was rude and didn’t seem to know what he was doing. However, the female, Dani, had excellent customer service.
Alexanderia Jthe only place to rent a uhaul.. shop local ln ingleside
jeremiah pI dropped off the vehicle on Sunday morning and the office was not open and no one was there at that time.
Shannon MCustomer service was excellent also.
pamila lEveryone at this location was extremely helpful.
Gorden MVery professional polite friendly. If need I will go back to this location. Thanks
Maria CRefund gas $
Gwendolyn BUhaul does not honor customer reservations. I made a reservation for two different occasions and they didn’t have my truck upon arrival. I was prompted to drive to another town to pick up. Then I go to request a day rental and was told to drop the key in after hour box because closed at 6. I was already not feeling good when I picked up truck. And later had a seizure which unfortunately I had to keep the truck an additional day. The owner sent a rude message stating I ruined someone’s move that the truck was reserved for the next morning and that I owed them an apology. That he rented the truck on good faith. Well unfortunately things happen. And I do feel bad for the family. But my health comes first. All fingers should be pointed at the sales man. Why because that truck was reserved and shouldn’t have been rented out. Just as the same thing was done to myself twice. Reserve a truck weeks out and day before I get a call they cant get a truck. So not only have I been a victim of Uhaul not honoring their word, but the most unprofessional part of it all is because he gets upset that the truck wasn’t returned same day. The charged me for 3 days which was not accurate. They charged me 13.50 for gas. When I have a gas receipt and put it at the same level. I was charged an after hour drop fee. Which is not acceptable . His reasoning was because I left a family stuck out. Basically he thought he was going to hit me where it hurt my pockets. For me that’s bad business. You don’t over charge a customer for personal frustrations. Simple honor customer’s reservations. Instead of being greedy and trying to make a quick dollar. This may have been all avoided! Shame on Uhaul!
Misty SThey're great
STEVEN NAfter several phone calls and filling out all the info on line still takes forever to get done once you get there. Treated like a dumbest by clerk at pick-up location.
Rick TThis location was professional and friendly. I would recommend it.
Rosanne Nclean out the truck
John HExcellent and really nice people
MANUEL JEverything when down the hill since the beginning I didn’t get to pick up until 12am due to the app having issues the customer service gave me the wrong storage unit and all was wrong for double charge is was bad this time I rated it 0 the worse experience ever
Ana MDanielle was a very helpful, and with an excellent service in booking the contract with U-Haul. Danielle, with her sweet personality, she was very professional and courtesy. The truck was little dirty, but the ride was good. Thank you.
GINA REverything was great
Bobbie KThe truck itself would be fine for a small move (in town/couple of hours away), however I was moving halfway across the country and this truck had NO cruise control. I have a bad right foot so by the time I reached my destination, I could barely walk because my right foot was swollen so badly. For long drives, I’d recommend giving someone a truck that has cruise control. It was a very rough trip for me.
Stephanie WThe young man who checked us out was very helpful and friendly.
Carla LEmployee was super helpful and professional
Vincent SThe two gentlemen that were at the desk assisted me and made everything go very smooth. They were very helpful from assisting with the reservation to the hookup of the trailer. I would definitely recommend this location (Ingleside Tx) and these guys when needing anything from UHAUL.
RUSSELL GThe reservation was made at least several weeks prior to the pick up date. Two days before the pick up date I get a call that the location does t have a truck for me. Then at the new location I ordered a dolly and blankets. When I arrived they told me they didn’t have any giving me no time to make other arrangements for the equipment. When I complained the answer was basically “oh all. “ I will never use Uhaul again.
John DNot enough equipment on hand
Martin Hgreat, quick service
jeremiah pit was great..
JEREMIAH PContinue with the above the board kindness. It is much needed through the stress of moving.
fran JThe truck operated flawlessly. A real pleasure to drive. Check in & out was a brease. ⭐⭐⭐⭐⭐
Stephen SGreat communication, easy to deal with.
Robert AGreat location and help. The guys here at Lonestar are awesome.. yes would rent again from them in a minute!
Anne KThanks
ANTHONY H