Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for the courtesy and for making everything so easy!
ERIK S
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
4.0
Customer did not leave a comment.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Good experience all around.
Keith F
Rating:
5.0
Great and friendly customer service
SANDRA L
Rating:
5.0
Staff were very informative
Joseph G
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
3.0
Customer did not leave a comment.
Marthens A
Rating:
5.0
Customer did not leave a comment.
THEODORE S
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Personable staff, knowledgeable of the equipment, really clean check in area.
RANDOLPH J
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer service rep, Tristan was great!
GENE T
Rating:
5.0
Not a thing. If every customer was treated as I was you wouldn't need to advertise. Word of mouth would be sufficient.
Tristan Bodani was very professional and easy to work with.
CARL H
Rating:
5.0
Deliver moving pads as agreed or tell customer you cannot.
Igoring your customer agreement is not wise.
Care about your customer.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
NICHOLAS F
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
5.0
I can't speak to personnel because I dropped off after hours. The online/app drop off process was easy.
John H
Rating:
5.0
Customer did not leave a comment.
THOMAS D
Rating:
1.0
I was charged over $700.00 for a week of having the U-haul. I did not give them permission to charge my credit card and they did and charged my bank account as well. They pretty much did what they wanted to with MY money without MY permission!!
AMY O
Rating:
5.0
Customer did not leave a comment.
David E
Rating:
5.0
Customer did not leave a comment.
NICHOLAS F
Rating:
5.0
Customer did not leave a comment.
CHENGWEI F
Rating:
5.0
Young Lady at drop off was fantastic!
CHARLES A
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Drop off lock box key return everything was fine
DENNIS H
Rating:
5.0
Excellent business!
JOSHUA S
Rating:
5.0
Had trouble taking pictures of the truck on the app. It would not accept the pictures. I had to keep taking them go back a page and then come back and take the pictures took longer than I would’ve liked.
ZACHARY G
Rating:
4.0
The U-Haul website is horrible to use
RICHARD A
Rating:
5.0
Super friendly and helpful!
DAWN R
Rating:
5.0
From the first time I reached out about renting a Truck till I returned the Truck the whole process went smoothly.
RICHARD W
Rating:
5.0
Good service. Many thanks.
JOHN H
Rating:
5.0
Nothing. They were so friendly and incredibly helpful with EVERYTHING!
DAWN R
Rating:
5.0
Easy to reserve ahead of time...The girls in office were great. Truck was clean and return even easier
MARK B
Rating:
5.0
Customer did not leave a comment.
CONNOR S
Rating:
5.0
Excellent customer service provided by staff.
Barbara V
Rating:
5.0
Tristan and Kara were exceptional. They provided professional and knowledgeable customer service and our conversations were friendly and fun at the time of reservation and pick up and assisted with attaching the trailer.
KAREN V
Rating:
4.0
Small lot to park truck.
David S
Rating:
5.0
Not need for improvements! Excellent service, great equipment and friendly staff!
WENDY M
Rating:
5.0
Customer did not leave a comment.
JOHN G
Rating:
3.0
In response to the 2nd and 3rd questions, there was not interaction.
The entrance to the rental return and what to do when you got there was not clear.
GRANT G
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Tristen was awesome!
SCOTT J
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
Rating:
5.0
Customer did not leave a comment.
THEODORE W
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
Lisa E
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Long Beach U-Haul rental is an excellent choice. The staff are friendly and knowledgeable. They helped make my move easy and renting a truck was so simple. I highly recommend this service!
Melanie J
Rating:
3.0
Customer did not leave a comment.
CHARLES M
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
TERRY H
Rating:
5.0
Staff was very helpful. Only suggestion would be to improve signage so the location is easier to spot.
Brian B
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
From check -in to return... flawless!
ANTHONY A
Rating:
5.0
Customer did not leave a comment.
Morgan J
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Fix everything
Joe P
Rating:
5.0
GREAT CUSTOMER SERVICE
SANDRA L
Rating:
4.0
Only issue was I wasn't provided a receipt when dropping off showing all items returned.
PETER Z
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Great Customer Service :-)
SANDRA L
Rating:
5.0
Excellent company easy to work with
JOYCE R
Rating:
5.0
Customer did not leave a comment.
SANDRA L
Rating:
5.0
Explain the picture taken requirement before using truck.
Explain insurance needed for truck.
Explain early turn in process.
Explain U-Haul app.