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Elizabeth A
Customer Reviews for Los Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hi U-Haul Support Team, I am disputing the $63.25 fuel charge (12 GL) listed on my final receipt for Contract #81036025 (Equipment DC7938W), returned to the Los Auto Sales location. The initial dispatch paperwork incorrectly recorded a higher starting fuel level than what was actually in the vehicle. As clearly documented in my timestamped photo taken immediately at pick-up: Pick-up Photo (121,316 mi): The actual fuel level was exactly at 1/4 tank. Drop-off Photo (121,360 mi): Total trip was only 44 miles. To ensure I returned the vehicle with the correct fuel level, I added more than 8 gallons of fuel across two separate refueling stops before drop-off. Consequently, the gauge is visibly slightly above the 1/4 mark. Charging me for 12 gallons of fuel for a 44-mile trip, especially when I returned the vehicle with more fuel than was initially provided, is clearly an error. Please review the attached pick-up and drop-off dashboard photos alongside the receipt and issue a full refund of the $63.25 fuel charge (plus tax) back to my card ending in 1860. Thank you,
Meysam MUsed car lot. No signage, no idea where to park truck.
Adam S-He was helpful in getting the online stuff done since it wasn't working on my phone. -he did add the $15 coverage without asking me. I never add any coverage. -i tried uploading rental truck photos to the checkout site but they wouldn't upload. I had all 4 photos added but then the site had an error and erased the photos. It took forever to add those 4 and after they were erased I could only get the rear photo to add. -uhauls servers/site were having major issues that day. The storage rental place was having issues, I was having issues on my phone, and the truck rental place was having issues. -it took well over an hour to get the truck rented and checked out due to these issues.
Brandon ABetter location
Collin MRental equipment missing - the 1 way return location in Bedford Ohio charged me for it even after Uhaul refunded the rental fee the same day I picked it up because I called right away.
Inez JNothing, everything was great.
JAMES ACar was unclean upon rental and was parked in a spot that made it hard to do rental photos for mobile pickup
Chrislynn BThe owner of the auto shop was very nice and kind, the equipment was just so old and dirty looking. With graphiti and broken stuff. I was always concerned the engine would die almost the entire rental
Barrett LI’m usually stressed about renting trucks, but Lo’s Auto Sales made it a smooth, easy, and stress-free process. Lo is friendly and provides great service. I’d definitely use this location again.
Lucion NPerhaps lower the per mile fee or offer 10 free miles.
JAMES AVery professional and accommodating. 100% will return if I ever need a uhal again
Darius BEverything was good just
ROBERT DNo improvement's needed, the service was great!
CHARMAINE BThey were great with everything
MICHEE GNothing at all
MUNCIE YThe staff was very nice
Cheng-Hung C