Customer Reviews for Los Lunas Chevron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Los Lunas Chevron

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patricia L.
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I was not refunded my money that was not used

Frances E.
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Very Nice gentleman.

Kiel T.
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Not make me pay 400 dollars for a 3 day rental when I took my time and got it done in less than 36 hours. Unreal that it cost me 500 dollars to move in your smallest truck in 'one day'. The flat rate for 3 days is asinine. A one day rental and a late fee would be less expensive for me and still would have made money for your company. Just saying.

Tami S.
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You could have my order exactly How I placed it on the day I needed it from the location I asked for Also I have never seem a business act so rude to a repeat customer. It was the worst experience I have EVER had with uhaul I'll NEVER use you again.

Ross C.
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Customer did not leave a comment.

Jerry G.
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My issues were mainly with the app for remote check in and return, which did not work on my android phone. The truck had an issues with either the linkage or the transmission itself- it would only shift into a particular gear if put into park first

LINDOLFO R.
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Customer did not leave a comment.

Rick P.
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Customer did not leave a comment.

Alexus A.
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Correct hours for uhaul and pick up location

Brandon H.
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From the web site, I understood that I had purchased the proper amount of insurance to guarantee a safe hauling experience. $18ish for the trailer and $16ish for a $5k coverage on the trailer for a total price of $56. When renting at the pick up location was encouraged to purchase additional insurance on top of the $16 dollars to....cover....the trailer? hey wasn't that the $16 dollars yall already charged me for? Now I know the system...don't purchase insurance on the website...wait until you get to the pick up location so they can shaft you for the coverage there. Will I rent from uhaul again? maybe....The only saving grace was the excellent customer service from the person at the pickup/drop off location.

Allen M.
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All good

ANDREW W.
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Customer did not leave a comment.

Arron E.
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Customer did not leave a comment.

Michael S.
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On Line check out worked great, pick-up and checkout took about 15 minutes. Smooth as glass, Excellent.

Michael C.
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Customer did not leave a comment.

curt C.
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Customer did not leave a comment.

DAVID L.
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The computer was down at this facility. We had to go to 6 different U-Hauls and two 20 minutes calls just on hold to have the equipment rented at a location that was 3 hours out of our way round trip. Ridiculous we were in milled of New Mexico they wanted us to drive to Colorado to rent a piece of equipment

Brady G.
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Customer did not leave a comment.

thersa D.
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Fantastic customer service.!!! I was so impressed with the above and beyond service.

Clark G.
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Customer did not leave a comment.

Shelby J.
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Customer did not leave a comment.

RICKEY E.
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Great service!

janet M.
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Customer did not leave a comment.

Youngmin L.
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Customer did not leave a comment.

Francis C.
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Customer did not leave a comment.

Susan M.
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Store clerk named angel, was very knowledgeable, customer service oriented, I am older so she explained how to do the process on my phone, just overall a very professional, courtesy, experience this is the second time I went back to this location because of that

Rose B.
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The location was closed. An employee arrived after we completed the online verification of trailer drop-off and he was rude and appeared to be annoyed that he had to be there.

MANAFOR G.
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Customer did not leave a comment.

Los C.
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Customer did not leave a comment.

Susan S.
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Customer did not leave a comment.

Michelle G.
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Customer service was excellent and it was so convenient for this business to be local. perfect!

Filbert A.
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Smooth transaction, very helpful and friendly.

Donie E.
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Customer did not leave a comment.

Tammy C.
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Didnt open till 11am and our trailer was due to be there at 10:30??

Andrea B.
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Attendant very helpful. We arrived after hours gor processing but he went ahead and received the truck anyway. Saved time

Hector R.
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The only very minor complaint that I would have is that the parking lot is very cramped.

Patrica D.
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Customer did not leave a comment.

Ruth R.
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The truck I had, the 12 volt sockets were out. Couldn't keep my phone charged. That to buy a solar charger to keep the phone charged.

Mary M.
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The service was lazy attire was very poor .took 2 hours for him to do paper work

wayne D.
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the staff was very professional and very courteous, the nicest people I have met in a while. I walked out smiling. Great Job Los Lunas Chevron U haul. this is how you run a business

Abel C.
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Customer did not leave a comment.

Dallas W.
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the guy was alone - so had to keep stopping to go help "gas station" customers. Not able to fully concentrate on my order due to other duties. Need another person around to assist when customer picking up trailer or trucks so they don't have to do 2 different duties.

Sayavur B.
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It was not explained that I will be charged extra if truck is returned on Saturday.

Tina T.
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Dropped Off Late.

bill F.
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Customer did not leave a comment.

chrys W.
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this was the third location i went to that day for my reservation- my original truck had a mechanical issue, so i was sent to the south valley, but uhaul was having point of sale problems, and that truck was already rented, and i had to drive out of town to finally get a truck. please fix your software!!!

Ross C.
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Customer did not leave a comment.

Anna N.
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The people there are very Courteous and very helpful. I have the Option to go to other locations near my home but the service here is exceptional .

Rodney A.
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Customer did not leave a comment.

twila P.
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FRED M.
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Nice guy!

Katherine K.
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We used the 24/7 self serve drop off service but the web instructions are very lacking in clear instructions. Example: tell customers to take a picture of dashboard FIRST not last after they've probably already locked the truck!!!

Linda L.
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Customer did not leave a comment.

PATRICK C B.
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Customer did not leave a comment.

Lynn W.
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They were very friendly and helpful. The call center was great too.

David S.
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Hire some actual employees that work for U-Haul and not expect the Gas Station worker to help with this transaction. We originally requested to pick up our Truck at another location and was told last minute we had to go way out of our way to get the truck at this one. Horrible u-Haul customer service.

Galen P.
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Angela at Los Lunas Chevron is very efficient and knowledgeable. Great working with her.

rick E.
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Great experience

CHARLES B.
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Very nice and helpful will go there every time I need a trailer

Reid M.
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Customer did not leave a comment.

Michael T.
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Everything was great.

Ray B.
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Doug the owner was a very nice and friendly fellow! Nice to meet someone like that after a very busy day.

Benjamin V.
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Horrible service at this location.

Chris M.
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Customer did not leave a comment.

robin S.
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The only negative was the gentleman did not want the truck because he was full. I felt sorry for the poor planning on Uhaul's part.

Marcos C.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

jennifer C.
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Customer did not leave a comment.

Alvin H.
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Great customer service!!

David T.
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Doug provides great service.

GALEN P.
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No suggestions, top notch friendly and efficient service. This is my go to site when renting in Los Lunas.

Michelle S.
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Fantastic service. I've used this location twice and Anthony Radman is always extremely nice, friendly and helpful! Won't go anywhere else.

Clifford R.
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none

Steven K.
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Customer did not leave a comment.

Michael S.
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The person working stated that I need to help him push the tow dolly back and up the hill. After a long an hot day of load a car driving 2 hours unloading the car an pushing it around. I rent from uhaul because the customer service is great, but not this place. The guy was upset i wasn't going to help him. I work at a uhaul in Glendale Az, I would have been fired if I implied to a customer they where going help me.

hank W.
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Customer did not leave a comment.

Ashley C.
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Customer did not leave a comment.

Matthew E.
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Doug was fantastic. We felt like we were renting from a friend. If we ever have to use UHaul here again we will definitely go back to Los Lunas Chevron specifically because of Doug's customer service.

Michael M.
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Friendly staff, quick process, he was happy that I could back a trailer into a parking spot... In and out in 5 minutes.

Leo D.
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Customer did not leave a comment.

david E.
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The person I worked with (Angel) at the Chevron was extremely helpful in coordinating the pickup and rental of the trailer. The location also stocks a good supply of packing materials available for purchase and this was a great timesaver for me. Angel was very diligent in assuring the trailer was properly connected to my tow vehicle.

VIRGLE H.
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Customer did not leave a comment.

Chris M.
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Everything was good. Chevron employee was awesome. I'm definitely renting from them again.

Joseph T.
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Will not rent here again. It took an extremely long time to get our rental, the poor guy was working the gas station side and the uhaul side. When we brought it back with more gas then we had gotten it and still paid over mileage (we only went over by a few), the owner didn't care.

erik B.
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Customer did not leave a comment.

Troy A.
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Customer did not leave a comment.

DOUGLAS C.
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Customer did not leave a comment.

Jesse B.
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The online check in process is very seamless and efficient. Also the owner of the pickup location is very customer service focused and friendly. Thank you for the positive experience.

James S.
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The young lady that helped me was very knowledgeable and professional. Great Job!!

Kenneth N.
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Customer did not leave a comment.

ANGLEA D.
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Customer did not leave a comment.

Robert C.
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I was tiled that if I drop off the trailer a day earlier then I scheduled it for I would save that days rental in cost. When I dropped off the trailer a day earlier I did not get my days charges reduced. Not good

Arlene S.
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The lady that helped me when I picked up the truck was awesome. But the guy that was there when I dropped of the truck was not very nice. Seemed to be bothered that he had to move the truck.

Randy J.
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All was good. Doug took great care of me. Even offered me coffee or a soda. Very friendly. It was all good.

Karen P.
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U-Haul is definitely the way to go! We have tried other companies in the past and had very bad experiences. This was, by far, the easiest move we have had. The truck was awesome and ran great and the employees were very helpful and friendly! Way to run a business!

James E.
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Customer did not leave a comment.

steve C.
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Customer did not leave a comment.

MARC L.
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Customer did not leave a comment.

Leon C.
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We want to say Thank You to the U-haul attendants since they were so friendly and professional.

Cynthia V.
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Easiest process ever!

No reviews have been submitted for this location.

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