Customer Reviews for Loubert Service Station
(U-Haul Neighborhood Dealer)

151 reviews

386 Rue Notre Dame   Atholville, NB E3N4A2

(506) 789-0204

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(506) 789-0204

386 Rue Notre Dame
Atholville, NB E3N4A2

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Extremely expensive for mileage cost over 100 $ just to move one appartement to a close one . Location was great though but really expensive considering de location price and the gas

Guillaume G. 
Rating:
5.0

Everything was perfect.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Couldnt find a dropbox

stacey F. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
3.0

I brought back the truck in Atholville on Sunday morning (before the deadline) and left the key in the dropbox, as agreed, because the garage was closed. Your Moncton office had also written the Atholville address on my agreement. But Sunday night, I got a call from the office in Charlo saying that I should have brought the truck there, and that I might be charged an extra day!!! I called your office the next morning, and the situation was resolved quickly, thank you... but this had caused some stress. I suggest that the destination be clear to all your offices. Thank you!

Sylvie G. 
Rating:
2.0

The clean up fee is outrageous

PAULA W. 
Rating:
4.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

just make sure everything works,example side markers,

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
3.0

Customer did not leave a comment.

Martha P. 
Rating:
3.0

The equipment was very clean, however it Probably would not have been something they would have seen On tue trailer so I don't blame them at all however the front passenger side tire kept getting hot, not the drum brake, or the bearing hub but the actual tire. The other three tires were good. I had to have two tires replaced back to back on the same tire. I was only supposed to travel 3-1/2 hours which ended up taking over 12 hours and I had to leave some of my cargo on the side of the road just in case it was a weight issue which I had to travel over 200 kms round trip to go retrieve the cargo with my truck after I finally made it to my destination. I would stop every 25-30 Kms to let the tire cool down. Was not a happy person yesterday.

BRIAN D. 
Rating:
5.0

truck was smelling cigarette; not the renter fault; very strong truck...hit a pot hole on hwy 15 near mont-gabriel, could have blow tire or suspension, but took it without issue.

Louis L. 
Rating:
1.0

Calling center seam being impatient. We bring it back the same day it was not what we needed exactly. It was suppose to cost 14.95 and it ended up 54$ . We did call to tell that we were bringning it back the same day.

denise R. 
Rating:
5.0

Easy access and quick drop off

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
1.0

We drop off the truck at around 10 PM. We look everywhere (in the dark), but there were no drop off box for the keys. I had to call Uhaul (and wait more than 20 minutes before being able to talk to someone) to finally put the keys in the gloves box of the truck.

Marie-Soleil S. 
Rating:
2.0

We revisited the dealer twice regarding the running lights not working & the man told us both times that he couldn't fix what wasn't broken. We got hauled over on our travels due to the lights not working. The wires were not in good shape. We also had to sweep out the trailer when we got it because there were cigarette butts and dirt in the trailer. We were not happy to be have spent the money on the trailer with the service or the shape of the trailer

CHARLES F. 
Rating:
3.0

Drop off only...after hours

Gilles L. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
3.0

Customer did not leave a comment.

Simon G. 
Rating:
2.0

Customer did not leave a comment.

marc H. 
Rating:
1.0

Would not recommend this location or any uhaul location to anyone due to lack of equipment up keep/ people skills.

Corey L. 
Rating:
5.0

Customer did not leave a comment.

Sudhanshu S. 
Rating:
5.0

Staff are very friendly and professional ??

Bradley N. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
3.0

Because the price is not the same on the uhaul page is suposed 65$ for rent 24hours and the guys charge 75$ for 24hours

Jean-CLaude S. 
Rating:
5.0

Customer did not leave a comment.

Nicky C. 
Rating:
5.0

The staff is very friendly and we had no problems returning equipment. The location was perfect.

Connie M. 
Rating:
5.0

Customer did not leave a comment.

JANIE B. 
Rating:
5.0

Excellent service!

sandra G. 
Rating:
5.0

Nice place Great help

Marc D. 
Rating:
5.0

Customer did not leave a comment.

Andre G. 
Rating:
5.0

Customer did not leave a comment.

andre G. 
Rating:
4.0

Being in new Brunswick your trailers aren't passing the provincial safety check ups.

Glen L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE S. 
Rating:
5.0

Customer did not leave a comment.

Émilie B. 
Rating:
5.0

Customer did not leave a comment.

Kirby M. 
Rating:
4.0

Customer did not leave a comment.

BURTON M. 
Rating:
5.0

Customer did not leave a comment.

Maddie M. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
4.0

Before reserving online it would be great to have a prompt telling us if the truck is available at the location I asked for

Frédéric P. 
Rating:
3.0

Customer did not leave a comment.

PIERRE L. 
Rating:
2.0

Customer did not leave a comment.

Erika G. 
Rating:
5.0

Customer did not leave a comment.

Michel G. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
3.0

Customer did not leave a comment.

dAVID frederic T. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

JANIE B. 
Rating:
4.0

Customer did not leave a comment.

REMI M. 
Rating:
5.0

Customer did not leave a comment.

christian B. 
Rating:
5.0

Customer did not leave a comment.

shirley K. 
Rating:
5.0

Customer did not leave a comment.

ober R. 
Rating:
5.0

This is the second time I have used Uhaul and everything was just great. The truck was ready for us to pick up at the nearest depot, and it only took a few minutes to do the paper work. The staff was very friendly and helpful.. I would certainly recommend U haul to my friends.

Wanda A. 
Rating:
5.0

Customer did not leave a comment.

JOE T. 
Rating:
5.0

Customer did not leave a comment.

conrad B. 
Rating:
5.0

Customer did not leave a comment.

Luc R. 
Rating:
3.0

We wanted to do the paperwork on the phone prior to pick up. They would not let us do it.

Don F. 
Rating:
2.0

Customer did not leave a comment.

Hartley P. 
Rating:
5.0

Customer did not leave a comment.

Michel F. 
Rating:
4.0

It looked like someone dumped a cup of coffee on the dash of the truck. The top of the truck was not cleaned and I was driving down the highway there was sheets of ice flying off the truck making it dangerous for oncoming cars and the cars behind me. There was one car that almost went off the highway because of the ice flying off the truck. Also, the truck, plated in Arizona, had 4 season tires. I think 4 seasons in Arizona is different from 4 seasons in New Brunswick, Canada. The tires had no grip. I had to park on a hill that had ice and I ended up sliding down the hill into the street. Thankfully, there were no cars in the road at the time. We are in Canada. Please install good winter tires for our Canadian winters, not for Arizona winters. I've never been to Arizona, but I believe their winters may be different than ours.

Nadia P. 
Rating:
2.0

Have them be a little more English the man didn't say one word to us at all

April A. 
Rating:
5.0

Just nice words to say: excellent service, very easy to reserve. No problem at all.

Mario P. 
Rating:
2.0

I took the truck on thursday morning They should to tell me where I drop the truck on Montreal even I gave them my addrees on Montreal!!! Second , the truck was not clean very well from the snow on the front, when I drove it , the snow fall on the window The worst problem is when I drove it at night: The light engine as orange color is on and the water to clean the view is not working because I think some water was freezing

HOUSSEIN SABEH O. 
Rating:
3.0

This is the bigges piece of shit I' e ever driven. The thing was at 1/4 tank (understandable with uhaul) and it was due for an oil change. The tires were bare. I spent 1 hour on my back underneath the truck hacking away at a slab of ice and snow so I could bring down the ramp. The wipers left a spot directly in the drivers field of vision.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Very helpfull for such a small location

Alain G. 
Rating:
2.0

there was nobody there to receive the truck or keys, so there was nobody to let know that the dolly included was a different number than what i was given; and the person on salt spring island, b.c. said to let the guy know about this in atholville.

bonnie M. 
Rating:
4.0

Customer did not leave a comment.

alexandre C. 
Rating:
4.0

good place

gino L. 
Rating:
3.0

Customer did not leave a comment.

Don F. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Anna I. 
Rating:
5.0

Customer did not leave a comment.

Anna I. 
Rating:
3.0

Customer did not leave a comment.

ron H. 
Rating:
5.0

Great service at this location, equipment is always in good shape and they're friendly and helpful. Much better experience than at other locations I've been to.

Anna I. 
Rating:
4.0

Customer did not leave a comment.

OMER D. 
Rating:
4.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Customer did not leave a comment.

Malcolm M. 
Rating:
2.0

have the equipment that is needed to rent at the location that it is rented from,not 2 hours away.

KEITH K. 
Rating:
4.0

Customer did not leave a comment.

Stephane G. 
Rating:
3.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Seemed perfect. The staff was courteous and helpful. Told the truth and explained things that the Montreal Uhaul didn't regarding size of the trailer.

Pat S. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
1.0

Terrible Service. The location I was picking my Uhaul up at was closed when I arrived. I waited 1 Hour and 45 Minutes for him to come and bring me the keys. The truck smelled like cigarettes and was dirty. He wanted a 100$ deposit from me which was not indicated anywhere that this was needed. Very very disappointed with my service. Will never rent a Uhaul or recommend it to anyone.

ERIKA B. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
4.0

Customer did not leave a comment.

DIANE M. 
Rating:
1.0

This rental location is attached to an automotive repair shop. The same mechanic dealing with customers for automotive repairs must confirm your reservation. I was left standing around for over 40 minutes while he chatted away about rim upgrades with a client. I just wanted my u-haul in a timely manner since moving is already an incredibly stressful event! I hope I never have to rent from this location again and would definitely consider renting from a different company, even if they were a few towns over, just to not have to deal with the complete lack of customer service and appreciation at this location.

LACRIESA W. 
Rating:
3.0

Customer did not leave a comment.

Ronald D. 
Rating:
3.0

Customer did not leave a comment.

JASMINE L. 
Rating:
5.0

I returned the truck on a Sunday, no one was there, so I just dropped the keys in the slot inside the door...

DORIS S. 
Rating:
3.0

Customer did not leave a comment.

LYNDA S. 
Rating:
5.0

A1

STEPHEN P. 
No reviews have been submitted for this location.

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