Very good service.. and french service as well... very appreciated...Brian M.
Customer Reviews for Loubert Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christian B.
Customer did not leave a comment.JACQUELIN L.
Customer did not leave a comment.Pascal J.
Excellent customer service!!Brigitte G.
Customer did not leave a comment.Gilles S.
Maybe better rates for long term rentals, the more days you rent the unit, the better the price is per day, just a idea. But else than that all was awesome, will rent back again for sure.Reno C.
Self check outTyson L.
Customer did not leave a comment.Vasily S.
Customer did not leave a comment.Caroline M.
Customer did not leave a comment.Vincent L.
Juste perfectCLAUDE B.
Bon service merci !France V.
Customer did not leave a comment.Jean-Nicolas L.
Customer did not leave a comment.Tina C.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.Mathieu R.
Great serviceanna C.
Customer did not leave a comment.Francois D.
ReÃ§u 10 couverture mercredi le 28 dÃ©cembre dans le camion non pliÃ© et geler que j'ai pas pu utilisÃ© et camion sale Ã mon retour le 29 j'ai reÃ§u un facture de 116$ supplÃ©mentaire pour une situation que je ne suis pas responsableJean Pierre R.
Customer did not leave a comment.Nadine B.
Customer did not leave a comment.patrick C.
Customer did not leave a comment.donald G.
Customer did not leave a comment.Aimee L.
Lots of room to maneuvre the trailer!Laurent K.
Nothing excellent serviceHeather L.
everything was great, really super customer serviceMICHEL F.
The ride was VERY VERY BOUNCY you could fix that!! Put SNOW TIRES the trucks in WINTER! THIS IS CANADA! I don't care that the truck is from the states! Especially a state that rarely if ever sees snow!! THIS IS CANADA!! We get SNOW!! Lots of it!!!!!Sami S.
Customer did not leave a comment.ray G.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.Steven D.
Always great serviceJack M.
Customer did not leave a comment.Brigitte D.
Customer did not leave a comment.Denis V.
Customer did not leave a comment.Justin M.
Was greatNicole D.
Customer did not leave a comment.CLaude R.
Customer did not leave a comment.Marc AndrÃ© S.
Just excellent and esay !!!Mario P.
Staff were friendly and very helpful, truck was in great condition. No complaints!Bruno Thomas B.
Charged my card for fuel even though I returned truck with slightly more gas in tank than I was required to.brian B.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.luc M.
Better Customer service would be advantageous.Tyler B.
Customer did not leave a comment.Ayokunle A.
Customer did not leave a comment.Gino F.
very happy thanksRobeert P.
The owner did not know we were coming on Monday. They were closed for Holiday I reached them and were so nice to come in to serve us.Denis L.
Put SNOW TIRES on your trucks used here in CANADA!!Sami S.
Customer did not leave a comment.Robert R.
Allow after hours pickup.Tyler Murdoch L.
The key Dropbox could be a little bit more obvious.Nicolas C.
Customer did not leave a comment.Allister J M.
The truck was so durty inside, I did clean by myselfYvan L.
I dont know. The front man said he has been there for 20 year.Grant O.
Rental was easy and quick. Don't see anything to improve.Paul Gerard B.
DON'T OVER CHARGE CUSTOMERS! I was over charged a full days rental! Once I told the local U-Haul agent they called uhaul & it was corrected immediately I DID NOT like being OVERCHARGED! It was totally unnecessary! Also I DO NOT like being told that $45 is not a lot of money!! ANY AMOUNT IS A LOT OF MONEY WHEN IT'S YOUR MONEY!Sami S.
When cleaning vehicle at end of trip I found 2 covid masks and an empty cigarette pack on the floor under the seat.Douglas W.
I had to get a friend to bring the keys back because by the time I finished, they were closed. But in all, everything went smoothly.RICHARD J P J.
Customer did not leave a comment.Monique P.
Customer did not leave a comment.LYLE W.
Went to pick up location at designated time. Shop was closed. Called uhaul call Center and was told we needed to pick up truck at another location, as the Atholville location was closed for the day. Other location was over 100kms away! We were able to locate the shop owners personal phone number. He came into shop to provide us with keys 3 hours later (11:00am). Despite having arranged movers at 8:30am. We were also charge full price along with extra insurance which I had not agreed to during the initial Booking. A discount should be applied! Certainly added to an already stressful move day. Bookings should not be aloud to be made when location is closed!WILLIAMMURRAY S.
Everything was greatDwayne K.
Very good services they also came to unhook the trailer . Thank youAlain N.
Customer did not leave a comment.Shiann G.
Customer did not leave a comment.Mikael L.
there was a leak in the truck and much of our belongings were drenched in water by the time we arrived at our new homeElizabeth W.
No dolly on site like i ordered, also windshield was crack in front and in middle ...had to drive to Moncton with this in my vision. Affected my concentration all the way to Moncton. Asked him to repair it but said it was liked that for a while ???? Disappointed but had to bring load in my time frame so took the truck anyway...Jacques L.
Customer did not leave a comment.Mark R.
Extremely expensive for mileage cost over 100 $ just to move one appartement to a close one . Location was great though but really expensive considering de location price and the gasGuillaume G.
Everything was perfect.Mario P.
Customer did not leave a comment.Guy L.
Couldnt find a dropboxstacey F.
Customer did not leave a comment.Brad W.
I brought back the truck in Atholville on Sunday morning (before the deadline) and left the key in the dropbox, as agreed, because the garage was closed. Your Moncton office had also written the Atholville address on my agreement. But Sunday night, I got a call from the office in Charlo saying that I should have brought the truck there, and that I might be charged an extra day!!! I called your office the next morning, and the situation was resolved quickly, thank you... but this had caused some stress. I suggest that the destination be clear to all your offices. Thank you!Sylvie G.
The clean up fee is outrageousPAULA W.
Customer did not leave a comment.Louis L.
Customer did not leave a comment.Lori M.
just make sure everything works,example side markers,JOSEPH B.
Customer did not leave a comment.Tony W.
Customer did not leave a comment.Guy L.
Customer did not leave a comment.Martha P.
The equipment was very clean, however it Probably would not have been something they would have seen On tue trailer so I don't blame them at all however the front passenger side tire kept getting hot, not the drum brake, or the bearing hub but the actual tire. The other three tires were good. I had to have two tires replaced back to back on the same tire. I was only supposed to travel 3-1/2 hours which ended up taking over 12 hours and I had to leave some of my cargo on the side of the road just in case it was a weight issue which I had to travel over 200 kms round trip to go retrieve the cargo with my truck after I finally made it to my destination. I would stop every 25-30 Kms to let the tire cool down. Was not a happy person yesterday.BRIAN D.
truck was smelling cigarette; not the renter fault; very strong truck...hit a pot hole on hwy 15 near mont-gabriel, could have blow tire or suspension, but took it without issue.Louis L.
Calling center seam being impatient. We bring it back the same day it was not what we needed exactly. It was suppose to cost 14.95 and it ended up 54$ . We did call to tell that we were bringning it back the same day.denise R.
Easy access and quick drop offSandra B.
Customer did not leave a comment.Gerald S.
We drop off the truck at around 10 PM. We look everywhere (in the dark), but there were no drop off box for the keys. I had to call Uhaul (and wait more than 20 minutes before being able to talk to someone) to finally put the keys in the gloves box of the truck.Marie-Soleil S.
We revisited the dealer twice regarding the running lights not working & the man told us both times that he couldn't fix what wasn't broken. We got hauled over on our travels due to the lights not working. The wires were not in good shape. We also had to sweep out the trailer when we got it because there were cigarette butts and dirt in the trailer. We were not happy to be have spent the money on the trailer with the service or the shape of the trailerCHARLES F.
Drop off only...after hoursGilles L.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Brad W.
Customer did not leave a comment.Simon G.
Customer did not leave a comment.marc H.
Would not recommend this location or any uhaul location to anyone due to lack of equipment up keep/ people skills.Corey L.
Customer did not leave a comment.Sudhanshu S.
Staff are very friendly and professional ??Bradley N.
Customer did not leave a comment.Paul N.
Because the price is not the same on the uhaul page is suposed 65$ for rent 24hours and the guys charge 75$ for 24hoursJean-CLaude S.
Customer did not leave a comment.Nicky C.