In the first place this is not where I was supposed to pick up my truck. Luckily I called to make sure the vehicle was ready before I went and was told to come here instead. They did not have the moving blankets that I had reserved and paid for and I was told I'd have to go to another location to get them and that they would be free. Well I guess so since I already had paid for them. It was a LIQUOR STORE!! It was very sketchy and I would not have wanted to be there by myself. They did not do a walk around with me or tell me anything. My reservation was messed up and we stood there for a long time trying to get our truck and even had to wait while they redid our reservation. It was a cluster. What you can do to improve? Don't rent trucks from this location. Actually have the truck where it's supposed to be. That would be a start.
STEPHANIE M
Customer Reviews for Louisville Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolute nightmare. Took 2 and 1/2 hours to get the paperwork done. Then the extra equipment I needed they did not have. I said I have paid for it. I was told sorry we don't have that stuff. then after filling the truck up as it was on empty I found out there a hole drilled in the gas tank. so the gas I put in was flowing out. And the nightmare continues from there. Not enough space to type the 10 hour BS problems for this day.
David B