Customer Reviews for Lovell Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lovell Automotive

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Victoria M. on

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It was a tight space and difficult to park the Uhaul trailer.

Steve B. on

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Customer did not leave a comment.

Molly A. on

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Lovell Automotive was fantastic. The owner was so kind and helpful. They arranged to get me a truck when another location messed up.

Charles G. on

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Professional, courteous, competent customer service. Outstanding. Encourage this behavior to continue.

Gregory V. on

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Great place to rent a UHAUL. Very friendly and helpful throughout the entire process.

TERRY C. on

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The service was excellent! I will definitely rent from this location should I need a U-Haul again.

bridgette o. on

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Take some interpersonal communications courses and stop stealing money from th he customers!

Michael L. on

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Customer did not leave a comment.

LINDA M. on

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I put up a $100 deposit and my overall bill was $67. That was 2 weeks ago, I still haven't received the $33 hat was supposed to be deposited back into my account. I will follow-up to see what happened, Not a good experience.

Barbara R. on

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Customer did not leave a comment.

Barbara M. on

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Customer did not leave a comment.

Thomas P. on

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Customer did not leave a comment.

Brent b. on

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I initially booked this truck to pick up at this location and drop off at location closer to my new home. I was informed upon pickup that the truck must be returned to the original pick-up location, which resulted in additional charges due to mileage. Additionally, I was quoted a charge of $7 and $10 for rental of an appliance dolly and moving pads, respectively. The invoice reflected charges of $20 for each. There was no mention of these charges being daily, just one time. Finally, the drive-ability of the vehicle was challenging and I am concerned as to the road-worthiness of it. I am not a mechanic, but I was concerned at times when driving it after it had been loaded in full. I would not recommend this location.

Donald L. on

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Great service!

Catherine M. on

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Nothing. Great service.

Cory D. on

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Customer did not leave a comment.

WILLLIAM N. on

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Reserved a 26' truck, got a 17' truck. Not ok. Guy in the shop was a rude jerk and almost came to blows with my son. Will never use Uhaul again. Been using Uhaul for 30 years. Not the first bad experience I've had for sure.

Gregg B. on

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They were VERY accommodating when I needed to extend my rental.

Thomas G. on

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Customer did not leave a comment.

DARRIEL M. on

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The truck wasn't there. Lovell's owner/manager worked small miracles to pick up and deliver the services promised. Teach others to be willing to go above and beyond as the Lovelle's location did.

Joel T. on

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Customer did not leave a comment.

DALE P. on

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Cameron B. on

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THOMAS L. on

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none

Rachel H. on

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Customer did not leave a comment.

JAMES S. on

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Truck had no pads as the pouch was empty. Rep called and inqiredif we kept them. We never ordered pads and didn't think anything about the pouch being empty. Need a check off for all equip for the truck.

Emily A. on

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Mr. Lovell & his wife stayed late, so we could drop off the truck last evening. They were so friendly & helpful. I have already recommended that location to my neighbor.

shirley r. on

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Customer did not leave a comment.

Brian R. on

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Very friendly service! I needed a attachment for my Truck and the owner of the shop went to purchase the part I needed. They made sure I had everything I needed to have a safe and successful trip! I greatly appreciated their help and service.

Victor P. on

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Everything was great!

GERI D. on

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Very professional and congenial! Pleasant experience!

lynda d. on

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Customer did not leave a comment.

CHRISTOPHER S. on

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Great vehicle and equally for the dealership. Chris