Customer Reviews for Lovell Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lovell Automotive

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Thomas P. on

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Customer did not leave a comment.

Brent b. on

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I initially booked this truck to pick up at this location and drop off at location closer to my new home. I was informed upon pickup that the truck must be returned to the original pick-up location, which resulted in additional charges due to mileage. Additionally, I was quoted a charge of $7 and $10 for rental of an appliance dolly and moving pads, respectively. The invoice reflected charges of $20 for each. There was no mention of these charges being daily, just one time. Finally, the drive-ability of the vehicle was challenging and I am concerned as to the road-worthiness of it. I am not a mechanic, but I was concerned at times when driving it after it had been loaded in full. I would not recommend this location.

Donald L. on

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Great service!

Catherine M. on

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Nothing. Great service.

Cory D. on

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Customer did not leave a comment.

WILLLIAM N. on

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Reserved a 26' truck, got a 17' truck. Not ok. Guy in the shop was a rude jerk and almost came to blows with my son. Will never use Uhaul again. Been using Uhaul for 30 years. Not the first bad experience I've had for sure.

Gregg B. on

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They were VERY accommodating when I needed to extend my rental.

Thomas G. on

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DARRIEL M. on

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The truck wasn't there. Lovell's owner/manager worked small miracles to pick up and deliver the services promised. Teach others to be willing to go above and beyond as the Lovelle's location did.

Joel T. on

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DALE P. on

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Cameron B. on

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THOMAS L. on

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none

Rachel H. on

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JAMES S. on

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Truck had no pads as the pouch was empty. Rep called and inqiredif we kept them. We never ordered pads and didn't think anything about the pouch being empty. Need a check off for all equip for the truck.

Emily A. on

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Mr. Lovell & his wife stayed late, so we could drop off the truck last evening. They were so friendly & helpful. I have already recommended that location to my neighbor.

shirley r. on

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Brian R. on

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Very friendly service! I needed a attachment for my Truck and the owner of the shop went to purchase the part I needed. They made sure I had everything I needed to have a safe and successful trip! I greatly appreciated their help and service.

Victor P. on

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Everything was great!

GERI D. on

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Very professional and congenial! Pleasant experience!

lynda d. on

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CHRISTOPHER S. on

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Great vehicle and equally for the dealership. Chris

David C. on

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very nice people!!

Rachel C. on

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SUSAN L. on

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Ben H. on

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I had a very good experience. The truck was very comfortable.

TERRANCE J. on

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Nothing. This business is amazing. I recommend this business to everyone. Thank you

Joseph w. on

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I was very pleased with the service. The people at this location was really nice and very helpful. Great attitudes and very professional. Whenever I need a service I will always go to this location.

Deborah Z. on

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Vehicle smelled of cigarette smoke, but overall was ok.

Thuan H. on

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The staff were so helpful! They were checking my hitch, towing ball and the whole nine yards. Highly recommended

Anthony S. on

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Lovell is OUTSTANDING!!! Super people to deal with!!

TRACI M. on

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The two women who checked me out/in were so helpful! Helped me get the correct pricing after I misunderstood the website and booked incorrectly. Though I really hope I don't have to move again soon, I would highly recommend U-Haul and Lovell Automotive as a pick up location.

AMANDA L. on

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There was no marking for the key drop and I was looking by the store entrance and it took a couple minutes to figure out that the mail slot and what I assume to be the key drop was on the garage doors around the corner.

James S. on

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Customer did not leave a comment.

Timeko T. on

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Excellent service. Staff knowledgeable, fast and courteous. This is my second time rental with this location.

SHELLEY A. on

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COLETTE C. on

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CLAUDIA H. on

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CHRISTOPHER D. on

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Duane E. on

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Parking lot is tight, but well organized (not much you can do about the lot size). Very friendly service.

Patrice B. on

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Kareem was very nice!

doug o. on

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A little hard to find since not a Uhaul only location. Nice attendant. Helpful with directions and refueling.

John P. on

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They were not open at time of drop-off.

thomas m. on

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REBECCA D. on

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TIMOTHY H. on

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Douglas D. on

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Great experience! People were awesome!

Srebrina M. on

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We dropped it off after hours so we didn't talk to anyone or go in.

NATASHA D. on

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The lady who took all the information from us was helpful and quite friendly!

MILES L. on

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Keep up the Great Work!!!!

JASON M. on

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The location is small & cramped. This makes parking a bit tough. They are also a auto mechanic shop so I can understand the lack of space. As far as customer service they are top notch!!! I would totally recommend them. I was 100% satisfied with all aspects of their service!

Bryce A. on

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Great customer service.

Patricia G. on

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What a great experience! Everyone I met was friendly & helpful. This location is also a auto garage but the office is still well maintained. I will definitely recommend this location in the future.

KIRWIN C. on

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Very great location this team was awesome the best thanks for all you do. On a scale of one to ten you get a one hundred

JAMES B. on

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New equipment and the transaction was extremely easy. Overall pleaseant experience.

SCOTT S. on

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Excellent customer service. Would highly recommend this Uhaul Dealer

Leon P. on

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The staff at Lovell Automotive are pretty awesome. Very friendly and courteous.

Samantha M. on

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Limited hours for drop off. Uhaul scheduled rental to another client too close to my drop off time, pick up location said I could have 2 additional hours for free if I came to pick it up early so that he could leave for the day. Uhaul kept trying to get me to bring the truck back earlier & moving is stressful enough without having Uhaul keep calling me to see when I will have the truck returned. Actual worker at drop off location was nice and accommodating though. She understood my situation and stayed in the office a little late waiting for the truck to provide it to the next client.

JAMES B. on

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The entire experience was wonderfully professional and the equipment in immaculate condition. Thank you Lowell Automotive for making my moving experience much less stressful than it could have been. Jim Brown

Guy T. on

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Customer did not leave a comment.

DONALD M. on

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This was not the location I was supposed to pick up the truck. They changed it and did not call till the day that I picked up the truck. After I already had been to the place they originally told me to be. The new location was fine, it is corporate I have a problem with. Somebody should have called me from there at least let me know there had been a change.

MICHELLE M. on

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Customer did not leave a comment.

Roberto L. on

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Keep the rates that were given as a reserved customer. I went in and the costs were $50 higher than I was given during the reservation. Needless to say, I was not a satisfied customer! Not the problem of the store, Uhaul's problem.

LATOYA M. on

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KIRWIN C. on

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Great customer service. GREAT GREAT GREAT GREAT

erica j. on

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Very Friendly and Informative information about the truck. Appreciated that I was treated very nicely!

JONEL B. on

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The team at this uhaul location was kind, courteous and focused on safety. They did an excellent job preparing me for a cross country move, with my car in tow!

MYRTLE D. on

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KENNETH M. on

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Gary S. on

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CHARLES M. on

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We dropped our trailer after hours. However, we were never able to get confirmation that they had received and checked it, despite three separate tries over two days. This was very frustrating.

JOEL G. on

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JOHN C. on

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Denise S. on

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CODY B. on

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Scott T. on

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CHRISTOPHER J. on

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When I had come in to drop off the trailer, there was only the girl working and I started to unattach the trailer as she directed me to and had to ask for assistance to take the rest off. I took off additional pieces and put them in the trunk. It was my first time using Uhaul and having a hitch attached to my vehicle. Currently my car makes a loud banging noise. =(

ATIF B. on

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DAMION W. on

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CHRISTINA M. on

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Engine light on

MAX C. on

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JASON C. on

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The entire process was very easy for us. The online reservation, pick up process, instructions, and turn in were all clearly explained, clearly marked, and followed easily. Thanks Lovell Automotive and thanks U-Haul for making the rental and use of the truck as easy as possible during a stressful move.

YOLANDA A. on

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answered any and all questions. keep up the great customer service.

MYRTLE J. on

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Customer service was great, I liked the friendly and professional attitudes. I appreciated all they did for us.

Maurice M. on

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Keep up the good work .Excellent job

Nicholas S. on

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COURTNEY S. on

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This couple is so happy and positive! They made the end of my stressful weekend an easy one!

cory g. on

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Very pleasant experience. Awesome customer service.

MELISSA C. on

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Initially reserved at 8150 E Colfax. After 1 hour of processing, our early reserved truck was stolen from the lot. Rather than supply me with another truck, I was told I had to drive 30 blocks east to rent another truck. There were at least 20 vehicles on the lot. Supplied with a smaller vehicle than we reserved, the equipment was in poor condition with dents and scratches and an engine that sounded as if it would give out at any moment. The gas gauge didn't function properly, and we overfilled the tank by 10 gallons beyond our contract requirement at current gas prices of $3.50. Called Uhaul customer service and was told comments were made in the contract notes, but nothing was done on Lovells part. They charged the full amount and then said "sorry, call corporate".

CAROL S. on

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I dropped off outside of office hours, so had no contact with anyone & did not see the interior of the location.

qshan b. on

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Service was awesome. Was in and out much faster than I have been any where else while getting a u haul.

Paula M. on

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The people were great and that made a difference

JOE M. on

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LARRY P. on

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LEWIS D. on

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the service was great and the employees were very nice.... Lewis Dixon

ZACORY Z. on

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Nothing. This location is nice because you get the truck rented faster than in other locations I've rented at.

TERRY M. on

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they were great both of the folks who helped us

NATHANIEL C. on

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The 26' truck I ordered was not available at this location. Was told that I could pick up at an alternate location or that a 20' truck would likely hold the contents of a two bedroom home based on u-hauls stats. Ended up having to make two trips with the truck and spending an additional $40+ in mileage charges. Was not happy!

KATHY S. on

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Lovell automotive was 100% more helpful, customer service oriented overall excellent! Defiantly recommend this location to everyone. I will be coming back one day in the future. Both agents which I didn't catch their names were very nice & helpful. I couldn't thank these ladies enough.

STEVE S. on

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The truck was excellent and relatively new, so it worked quite well and got my stuff moved 1,200 miles in good shape.