Customer Reviews for Lovell Automotive
(U-Haul Neighborhood Dealer)

294 reviews

11300 E Colfax Ave   Aurora, CO 80010
(@ Lima)

(303) 343-8461

Location Hours

  • Mon-Fri: 8:30 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(303) 343-8461

11300 E Colfax Ave
Aurora, CO 80010
(@ Lima)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Seemed like the systems took a long time... longer than normal. Seemed much of the work was done on a phone, not point of sale computer. Outside of that, great experience and equipment was excellent.

BRIAN O. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

You should wait 48 - 72 hours before sending out this survey. Odds are if I just returned a moving truck I'm super tired. Any time or energy I have left is going to go into unpacking. As far as the location I picked up my rental from they did everything perfect. Very satisfied.

Tyler D. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

REGINA B. 
Rating:
4.0

Customer did not leave a comment.

Deborah Ann C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Mykyta R. 
Rating:
3.0

Although helpful, I was unprepared for the tasks and costs of additional parts and their installation for the trailer rental, and instead of being walked through the process, i was dumped on another location. The second location was extremely helpful, and informative, and was able to get me settled with the right parts in order to make my cross country move.

Rachelle J. 
Rating:
5.0

Owners were very pleasant.

James S. 
Rating:
3.0

Just dropped off truck

MATTHEW H. 
Rating:
5.0

It was great renting from this location. Everyone was really nice and really helpful. They went the extra mile for me and my family with our move.

Dylan A. 
Rating:
5.0

Customer did not leave a comment.

Carlisle S. 
Rating:
5.0

Lovell and Launi are absolutely fantastic people and provided service above and beyond what was required of them! I greatly appreciate you both!

SARA K. 
Rating:
5.0

The customer service at this location is the best I have ever had. It was an easy and straightforward transaction. 10/10 would recommend to anyone

angus S. 
Rating:
4.0

I'm very unhappy that we were charged for an after hours fee of $20.00 which was not disclosed to us.

JAMES J. 
Rating:
5.0

Everything was good l liked your business and Costom services they are so nice good jobs

Louise M. 
Rating:
5.0

Nothing. Staff was friendly and helpful. No issues.

Jim G. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Thanks for figuring out how to release the truck to me while the power was out!

Michael N. 
Rating:
5.0

Thank you very much

Jesus M. 
Rating:
3.0

Customer did not leave a comment.

Donna R. 
Rating:
4.0

Very friendly and helpful. Always a pleasure to do business with them!!!

Donna R. 
Rating:
4.0

The vehicle had very dirty windows, and mirrors, a safety issue. The vehicle did not have a full gas tank, that's just not acceptable. Providing a rental service the vehicle should be completely cleaned, and fueled up!

MIKE T. 
Rating:
5.0

Staff was super friendly and helpful! I would definitely recommend others to use this site to rent from.

Barbara R. 
Rating:
5.0

Absolutely nothing. This was a pleasant experience; one of the best.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

These people are super nice and efficient.

David C. 
Rating:
5.0

Great service at this location

Stephen G. 
Rating:
2.0

I had scheduled a pick up at 9am at a closer location, but received a call 5 mins before I was picking up telling me the truck I rented was not available, and sent me to a new location, which didn't open until 10am. I was also informed mobile check in was not available at this location. When I got there just after 10am, I waited for 45 mins before I could even start the rental process. There were several customers ahead of me, and the very nice woman working was doing the best she could. What was supposed to be a quick process ended up being a long ordeal. The movers I hired to show up at 9:30am stood around for almost two hours. This location has very friendly staff and I have nothing negative to say about them. Uhaul however dropped the ball on this one.

Bobby D. 
Rating:
3.0

Customer did not leave a comment.

Keith E. 
Rating:
1.0

I paid to have my car put onto the tow dolly. The mechanic did not hook it up correctly. One example is that they put straps over a bar that said specifically "place straps beneath bar". It made towing my car very difficult and dangerous. On top of that I spent nearly an hour waiting at this location.

Anthony D. 
Rating:
5.0

This was a third location that I was sent to you and the staff were absolutely amazing and got me the truck that I needed.

monique J. 
Rating:
3.0

More computer knowledgeable

richard C. 
Rating:
3.0

The woman who worked with me to pickup a trailer was not very helpful. After going through the whole process she substituted the trailer for another without asking or telling me. I had to cancel my registration as soon as I found out.

daniel N. 
Rating:
5.0

Great great great customers service. So awesome from the lady at front desk on 6/20/19 .Thank you so much for taking your time with explaning everything.. I will definitely be back ;))

Gregory S. 
Rating:
5.0

This was the best U-Haul experience I've ever had. The lady working the counter was great and she went above and beyond to provide us great service. It was the busiest time of the year and when all other U-Haul locations turned us away the lady made sure she did everything possible to help us out.

ALBA P. 
Rating:
4.0

Lady who helped me was very helpful and nice- Everything went as planned; no problems- Truck was a little old with loose steering, but manageable, and very hard to turn ignition key-

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

jowcol D. 
Rating:
4.0

Ty 4 making my move efficient

REBECCA B. 
Rating:
5.0

While the staff was faced with difficulties due to the poor technological advances by Uhaul, they handled things professionally and as quickly as they were able

DANA P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Robin J H. 
Rating:
5.0

Very friendly staff

Milana D. 
Rating:
4.0

Customer did not leave a comment.

Kelley D. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very pleasant and nice people

Felisa W. 
Rating:
4.0

i returned that truck SAME DAY. NOT NEXT DAY.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Minerva C. 
Rating:
2.0

I had to call to be told about where to pick up my truck.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Fast and friendly. Will come back the next time I need anything from U Haul.

Doug S. 
Rating:
4.0

I feel that I should have received a credit for returning the truck with more gas than i picked it up with. Otherwise a good experience.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Brittney D. 
Rating:
5.0

Customer did not leave a comment.

Marla S. 
Rating:
1.0

Be on time.

Dell S. 
Rating:
5.0

The lady at the front desk that rented me the truck was very pleasant and answered all my questions to my complete satisfaction. I recommend!

HAROLD S. 
Rating:
5.0

My experience was positive and I would highly reccommend this location for U-Haul rental.

Marla S. 
Rating:
5.0

Customer did not leave a comment.

ELSA C. 
Rating:
5.0

They were extremely professional and courteous.

james J. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
1.0

When I rented the truck I told them I would pay cash when I got back and instead he ran my credit card without permission and he wanted to blame that he was having a bad day but if I requested not to run my credit card he shouldn't have done it I rent truck's all the time for years and I even work for u-haul at one time I never experience anything like that.

Freddie B. 
Rating:
5.0

Customer did not leave a comment.

Toby G. 
Rating:
2.0

We showed up and the truck was not ready. We had to wait for them to pull it around, attach the hitch and test the lights. Upon testing the trailer lights it was discovered that they were not working. This meant waiting 20-30 minutes while the mechanic fixed them. Overall, waiting wasn't a problem. When we were told the repair was complete I went around to check out the lights and the representative gave me attitude for checking a light that he just fixed so I didn't look at them. I should have because the problem came during the trip when it became apparent that neither light was properly reattached during the repair. We had to purchase duct tape to hold both of the lights in place. Not sure if screws were not put in properly or if the wrong screws were used. Either way, it was an inconvenience and a safety hazard.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

NELLY M. 
Rating:
5.0

Everyone here is extremely helpful and friendly.

Brieona B. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
1.0

Location did not have paper work ready even though I made a reservation a week ago. It took almost two hours for paper to be completed. As a result I did not leave on my trip until 4 hours later causing me to have to stop and spend the night at a motel. Costing me money for a motel.

Peggy H. 
Rating:
5.0

The place we picked up from was lovely. We ended up having to take a smaller truck than we had reserved due to a late truck. Because of that we had to make two trips which increased our mileage expense significantly.

Chelsea R. 
Rating:
5.0

The front desk was managed with great efficiency! One woman handled three customers with lightning speed, and deftly advised me where to park and where not to park on the street to avoid getting a ticket. Extremely professional.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Walt D. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
3.0

The staff was amazing! Its unfortunate my overall experience will prevent me from utilizing U-haul services in the future.

Courtney J. 
Rating:
3.0

Not sure nothing everything went well thank you

FLORENCE R. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Carlita N. 
Rating:
3.0

Customer did not leave a comment.

BRADFORD S. 
Rating:
5.0

Very nice and friendly place!!!!

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

Kareem A. 
Rating:
5.0

Customer did not leave a comment.

ANTONNETTE D. 
Rating:
5.0

I loved the people at Lovell's Auto- great service, would happily rent again!

Kara W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
4.0

Customer did not leave a comment.

Donna R. 
Rating:
3.0

Customer did not leave a comment.

Dianne W. 
Rating:
5.0

Customer did not leave a comment.

amanda W. 
Rating:
5.0

Lay I was exceptional and professional to work with!

botheina R. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
4.0

Good location and customer service was excellent. Thank you

Craig C. 
Rating:
5.0

Customer did not leave a comment.

JEAN A. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

BELA K. 
Rating:
2.0

Charged me for pet hair. Do not own any pets.

Armonda B. 
Rating:
4.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

I really like the customer service.

TONY M. 
Rating:
5.0

The associate was nice and helpful and very knowlegable.

KATHERINE B. 
No reviews have been submitted for this location.

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