The storage unit had mice in it before I moved in. I asked for it to be cleaned out and it was. After less than one month of using the storage unit there was damage to my items from rodents. The staff didn’t care at all and were pretty rude about it after the fact. I doubt they will do anything to handle the vermin problem in this storage complex.
Kristen A | ReservationCentral Park Self Storage
9591 E 22nd Ave, Aurora, CO 80010Customer Reviews
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Available Units (All Sizes are Approximate)
Drive Up Storage
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Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$35.00
Per Month
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- No Electricity
- Rate:
- $35.00 Per Month
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Small
5' x 5' x 8'Miscellaneous Storage
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$40.00
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- Swing
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- $40.00 Per Month
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Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$75.00
Per Month
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- Rate:
- $75.00 Per Month
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Medium
8' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$89.00
Per Month
- Drive Up
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- Rollup
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- Rate:
- $89.00 Per Month
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Medium
10' x 15' x 8'2-3 Bedroom Home
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$125.00
Per Month
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- Rate:
- $125.00 Per Month
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Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$130.00
Per Month
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- No Electricity
- Rate:
- $130.00 Per Month
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Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
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$149.00
Per Month
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- $149.00 Per Month
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Large
12' x 30' x 12'4 Bedroom Home or larger
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$349.00
Per Month
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe storage unit had mice in it before I moved in. I asked for it to be cleaned out and it was. After less than one month of using the storage unit there was damage to my items from rodents. The staff didn’t care at all and were pretty rude about it after the fact. I doubt they will do anything to handle the vermin problem in this storage complex.
Kristen A | ReservationThe customer service at this location is severely lacking, primarily due to poor communication from the front desk. Two major issues ruined my experience: Unjustified Towing Fee: Management tried to charge me $150 for a contractor to tow my camper during scheduled maintenance work—completely ignoring the deadline they had previously communicated to me. Unfair Extra Fees: They attempted to charge me extra move-out fees following a cancellation that was caused entirely by their own broken equipment (their door was not functioning). The front desk manager (PM) was completely unassertive and failed to offer any practical solutions, even though both problems originated on their end. I did not feel respected as a customer. I strongly advise renting elsewhere if you expect basic professionalism and respect.
Felipe P | Overall ExperienceExcellent experience for setting up and moving out with Andrea. She knew exactly what my needs were and was patient with me if I got confused over some of the logistics. I appreciate the advice to take pictures on move in day and the same angles on move out. Great location, especially if it is affordable!
Megan F | Overall ExperienceI've canceled, you guys show one price on front and when I was ready to pay it was a higher price, so I didn't like that!
ALEJANDRO C | ReservationThank you. Great experience!
Jennifer H | ReservationThe check in process was really smooth and Stephany was so nice and helpful!
Abigail L | ReservationI reserved a unit online to be moved into the following day at the rate of $59/month for 8x10 with roll up door. When I arrived I was told the unit was no longer available and the equivalent unit would be $139 with a steep price increase in 30-60 day, but they could not say exactly when, but definitely less than 90 days, as this unit was normally $200/month. What?? This is drastically different from the quoted $59/month I reserved, with no mention of it being a “special rate”, “discounted rate”, or otherwise. After discussing with the office person for over 20 minutes while out moving crew we had hired waited outside…we were told we could call another company they suggested who had different rates, that U-haul was updating to, but this facility had not yet done so yet. The fact that she mentioned t was the same system of rates told me. Should steer clear. We called another unrelated company we found online, drove there and moved into for the advertised price with zero rate increase for the full six months. Will never use nor recommend Ubaul storage based on this experience and their bare and switch policy with regular 30-90 day rate increases.
Jessika L | ReservationThis was not seamless. Very little contact from the storage facility and confusion on move in. Even though it was during business hours there was no one in the office and none of the phone numbers were answered.
Kim H | ReservationThank you! I am currently in the process of selling a house and plan to move in late Wednesday. Is there a way for my movers to fill the storage unit if I cannot get there before they do. We are coming down from the mountains and it might be difficult for me to be there first. I have to bring the lock with me. The unit is still open. I have another unit there and everything has gone very smoothly !
Karen K | ReservationEmployees are very friendly and helpful with getting things set up with both storage and Uhaul rentals - I even used for help with moving furniture etc and it worked out great.
BRENT J | ReservationI sent an email yesterday. Had to cancel. No internet and.not able to get any one on the phone. Sorry but I’ve made alternate plans.
Nancy C | ReservationI did not get to use this storage facility. The 26ft U-Haul truck that I rented could not access the last section of the storage facility due to an extremely tight corner and a parked trailer that obstructed the area. I was forced to rent a unit somewhere else. I was told I would be refunded for the unit but have not yet been refunded. Very unhappy with this storage facility and it’s management.
NICHOLAS m | ReservationThe staff was friendly & helpful.
Lisa F | Overall ExperienceMy trailer was broken into propane tank stolen and brand new battery was cut out. $500 of loss. No security at yhis facility I think that there may be people living in some of the units
Kris V | Overall ExperienceConvenient location. Unfortunately they raised their prices frequently and unexpectedly, making the place unaffordable. Also, the roll up door to my storage unit was dented and poorly maintained, which made access to the unit very difficult. Despite my repeated inquiries to have the door repaired, the problem persisted throughout my rental period.
Ali S | Overall ExperienceThe rate increases for the unit were outrageous. Going back to Nov 2020 (as far back as I have record) they increased from $189/mo to $329/mo today. That's nearly 75% in 2 years! Ridiculous, and incredibly frustrating that the only notice I'd receive was a letter in the mail a few weeks before the new rate it. The latest was $300/mo to $329. Nearly a 10% increase!
GEOFFREY C | Overall ExperienceBest service ever
Doug N | Overall ExperienceI would never recommend this facility. I rented a spot for my camper...It was broken into 4 times, the last time my windows were broken out. They clearly do not check on the parking spots as they didn't even notice the camper had broken out windows!! Most of the time the automatic exit gates do not work and sometimes the gates are stuck open for days. For $95 a month for a parking spot, you can find a much more secure storage facility. Stay very far away.
TODD M | Overall ExperienceHorrid space was brokem into 2 times in a year no insurance pay out got screwed lost alot that mattered to me
Joe E | Overall ExperienceThey allowed somebody else to come and take my stuff out of my storage because he stole my key while I was going through a custody battle and they allowed him to take my things from my storage and put them in his storage without confirming with me that that was OK I only had his name under my contact number for if I was late they did not verify that and then they lock down on his storage for $1000 and told him he couldn’t get out till he paid $1000 which still courses me to almost lose all my stuff in a storage and they still try to fine me for $700 on an empty stores even though they already allow someone else to take my stuff out and keep sending me emails about what I owe they are fraudulent and thieves and dirty and rude and disrespectful and I would never ever in my entire life recommend them to anybody else .
Sierra S | Overall ExperienceMy storage unit was occupied with mice which destroyed a majority of my belongings. The storage unit facility was NO help in the insurance policy process. The area manager was there the day of when I noticed my mice infestation and literally left a brand new staff member to deal with it. I Contacted the facility on several different occasions and was never able to talk to the manager nor would the manager give me a call back. When I did talk to the manager, she is a very unprofessional and unsympathetic individual that could not understand my point of view on the situation. I have done A LOT of business with U-Haul and I would like to again in the future, however, this is one business that I do NOT recommend. Logically, mice should be a problem at this location because it is surrounded by two massive construction sites. I also do not think the facility routinely does rodent prevention nor notifies customer this is a problem. If there is one unit infested then it makes sense that several units are infested. The facility also does not have a dumpster in which customers can get rid of their damaged belonging ultimately requiring them to haul off the items either by self or another company. The process of removing damaged items is VERY expensive. On top of all of this inconvenience and lack of sympathy, I was charged an extra month’s rent, removal fee from a hauling company, and I was never able to use the U-Haul vehicle I rented because I could not move out of the location initially because the storage unit had mice infestation. I also noticed that the manager does not understand the insurance policy. Insurance covers my ITEMS. Not my inconvenience fee that the storage facility caused: U-Haul that was never able to be used ($40) + extra month of storage ($195) + item removal service ($485). Therefore this place has caused more than $700 in damages to my wallet because of its uncleanliness and unprofessionalism. I have asked several times if I could get a free month’s rent for my inconvenience which is the LEAST this facility could do but the manager refuses in a quite unprofessional manner. This is a stand alone business I plan to NEVER work with nor recommend to any colleagues or my campus. I will still do business with U-Haul in the future but NEVER any independent business like this. I know U-Haul takes great pride in its professionalism and cleanliness because I am a regular. I have never had a bad experience with your store employees. However, this experience has been one of my worst in regards to the customer-service industry.
Joshua B | Overall ExperienceThe storage manager who has a white Land Rover is mat sociable is like discrinamation the storage was occupied for mor that four years never had light inside the storage the access road to the storage did not clean the snow the storage charge 10 by 10 super expensive start in March 175 dollars incredibly expensive .i found one the same size 10 by 10 for 120 dollars the storage address 8591 e 22 nd ave aurora co 80010 very expensive.
ALEJANDRO C | Overall ExperienceManager was very rude kicked us out same day didn't even give me the chance to explain told her repeatedly I was just waiting on my boyfriend to get done with a call. Denied a refund because we were wrongfully kicked out never once did we spend the night there are plenty of cameras to prove it
Maribel M | Overall ExperienceAfter taking control of my unit THREE MONTHS AGO and trying to charge me all three months. I am only JUST NOW getting confirmation that ive moved out of my unit. Absolute waste of money. The employees are beyond rude and don't care how many times you go in to resolve the issue of them stealing your money. They will look you in the face and say you were never there. Spend your money smarter.
Nadine R | Overall Experience