Customer Reviews for Lucky Food Mart
(U-Haul Neighborhood Dealer)

156 reviews

958 Saint Johns Bluff Rd N   Jacksonville, FL 32225

(904) 693-5108

Office Hours

  • Mon-Sat: 9:30 am–8:30 pm
  • Sun: 10:30 am–7:30 pm

Services at this Location:

Contact Us

(904) 693-5108

958 Saint Johns Bluff Rd N
Jacksonville, FL 32225

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–8:30 pm
  • Sun: 10:30 am–7:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melvin K 
Rating:
5.0

Courteous and professionalism

Tony F 
Rating:
3.0

Customer did not leave a comment.

John R 
Rating:
1.0

I paid $596 round-trip from Jacksonville to Panama City. Realize there was a big crack in the windshield cruise control does not work. The AC absolutely no cold air out was blowing out. The inside of the truck looks like it had not been wiped down in quite a while.

heather q 
Rating:
5.0

Excellent

naftali v 
Rating:
5.0

Customer did not leave a comment.

Luis N 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Customer did not leave a comment.

Christina T 
Rating:
4.0

Entregaron el carro con un cuarto de gasolina y así mismo se los devolví y me cobraron gasolina como si lo tuvieran x medio tanque pague 20 millas y use solo 17 y me cobraron 56 millas que nunca fue verdad ps l distancia que use el vehículo era demasiado corta Hacen cobro injustificados PÉSIMO SERVICIO EL AUTO EN LA CABINA DE CONDUCCIÓN TOTALMENTE SUCIO

Johanna A 
Rating:
3.0

Customer did not leave a comment.

Areyon T 
Rating:
1.0

They don’t get you a receipt once you return the truck. So you don’t know what you are charge. I use less mileage then quote but charge my card for more money

Brandon B 
Rating:
3.0

The process was a little long; otherwise very convenient.

Barbara T 
Rating:
3.0

Dirty and filthy and u broke down had to call roadside assistance. This delayed my travel time by two hours and this cost me more money.

MARY R 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

All was good and professional.

antonio f 
Rating:
5.0

Thanks for the friendly professional service

Khaled A 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
1.0

My reservation said $19.95 for the truck. I took off the safe move. I was charged 29.95 for the truck and the safe move was added back even though I declined it. DON'T RENT FROM HERE! THEY WILL RIP YOU OFF!

Vondceda C 
Rating:
5.0

Customer did not leave a comment.

Brenda D 
Rating:
1.0

The clerk was nice and most of the bad experience I had wasn’t with him, the truck I rented wasn’t available because the keys were locked inside so he tried to call and have them switch it, he had a very hard time doing this. The check in and out on the app is not very user friendly and didn’t work very well. Also I had paid for a dolley and never received it.

Kacie W 
Rating:
3.0

Thank you for your answer

ELHABIB F 
Rating:
5.0

Did the job, needed to move some stuff, picked up truck. Guy in the store was awesome, friendly and knowledgeable. Def a great experience would rent again if needed

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Luis N 
Rating:
5.0

Customer did not leave a comment.

Tony F 
Rating:
5.0

Martin was so helpful and kind! The app was giving him some issues but remained professional and calm until he could get it resolved! He also found my credit card in the parking lot and called me to let me know I had lost it. I will definitely use y’all again if I need a uhaul!

Christina p 
Rating:
1.0

He likes to communication about the dolly that I opted to rent. He said he would refund it, but no refund was given. The website also told me that I would only have to pay $65 at time of pick up. But my account was charged $110 in the end. I even put $20 worth of gas for my trip. And I left more gas in the truck than what was left when I first picked up the truck. I drive less miles than originally provided at pick up as well.

Nimfa R 
Rating:
3.0

Customer did not leave a comment.

Steven M 
Rating:
4.0

The gentleman at the store was very kind and professional

Tom S 
Rating:
4.0

The woman running the store and assisting with the rental was friendly and attentive during pickup and drop off.

Gregory P 
Rating:
4.0

The person who assisted me, Martin, was especially helpful and friendly!

Robert B 
Rating:
5.0

Customer did not leave a comment.

lawanna c 
Rating:
1.0

Complete financial misrepresentation. Am contacting corporate offices to question ethics

Peter W 
Rating:
5.0

Customer did not leave a comment.

Lydia S 
Rating:
5.0

Customer did not leave a comment.

Lourdes P 
Rating:
1.0

Truck was dirty when I got it with roaches, dust and someone’s eyelashes, I cleaned it and still got charged a cleaning fee

Kayla W 
Rating:
4.0

I rent the vans from U-Haul quite often this is my first time using this location. When I return the van it's usually cleaner than when I receive it and I was quite surprised to get a $25 cleaning fee at this location.

Connie E 
Rating:
1.0

Make sure reservations are honored and ensure the truck is well maintenance. I received a uhaul with bad transmission. I didn't utilize the truck at all but paid for it. I alerted the owner and he said "put it in your report".

Tamesia W 
Rating:
5.0

Excelente, el señor que me atendió fue muy paciente y amable, incluso cuando mi inglés no es muy bueno. Lo recomiendo 100%

reynier g 
Rating:
5.0

Customer did not leave a comment.

RONALD R 
Rating:
4.0

It was my first time using mobile check in to rent a U-Haul and the lady inside the store (Veronica?) was very helpful and patient. Would recommend this location!

Lisa Z 
Rating:
5.0

This was my second time with this location. I'll go back the next time also. This is how customer service is suppose to be. Thanks

Janet H 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
4.0

The app is slow and clunky, but eventually got the job done. The man in the store was very nice and helpful.

Greg F 
Rating:
5.0

Keep the experienced awesome customer service up. The representative was in person multitasking servicing other customers while providing a full 24 hr rental service for me as well.

denina a 
Rating:
5.0

I wish I could remember the young lady's name that helped me!! She was awesome!! 5 stars all the way! Excellent customer service, she kept me informed about my rental and was available for any questions or concerns. I feel she went above and beyond. Definitely recommend this location.

Timothy Y 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Everything was great ,Marvin was the best ,he was very professional and took care of everything I needed ,I will definitely be a returning customer and will recommend them ,thank you for everything

lisa m 
Rating:
5.0

The store worker was very helpful with the check in process! And they actually had the requested equipment! I’ve used uhaul numerous times and have always had some type of problem with not having the right equipment but not at this location. Would use this location again!

SHEA S 
Rating:
5.0

I used Bridge city movers in Jacksonville Quan and Darrius did an excellent Job.

Michael L 
Rating:
3.0

AC wasn’t blowing out the front of vents.

Kevin h 
Rating:
1.0

Original truck brakes were faulty, engine light came on and did not start and the truck was not clean. After returning the truck no offer of price adjustment due to faulty equipment and having to return the truck for another one..

Marion G 
Rating:
5.0

Van was clean and tidy.

vinnci g 
Rating:
3.0

Drop locks should be more streamlined. Tge pick location was fine.

suzie w 
Rating:
5.0

Super friendly and helpful service! Was easy to pickup and dropoff and there were no surprises.

Mark F 
Rating:
5.0

Customer did not leave a comment.

alex m 
Rating:
4.0

location hard to get to

Ron S 
Rating:
4.0

Customer did not leave a comment.

Teresa M 
Rating:
1.0

Customer did not leave a comment.

Janell N 
Rating:
3.0

Some sketchy individuals hang around here.

Rich S 
Rating:
1.0

The online/ uhaul app had MANY technical issues when it came to picking up rental. I had a appt for rental at 10:30am I wasn’t able to get truck until after 11. I had to make multiple calls to customer service to speak to live agents to helps me with issues. At a point I had to stay on phone with U-Haul representative to help guide me threw the app because of technical issues

Melvin T 
Rating:
3.0

My total miles on the receipt and truck was 229 miles. However, my round trip from Google was 174 miles. How can there be a 55 mile error? Other comments read the same about incorrect milage. I would say the truck mileage is not accurate.

Richard E 
Rating:
1.0

Ordered a Truck to move equipment with a Dolly, but the Dolly was not available. I had to go to Home depot to buy one. This issue cost me extra Money and time. Not Happy at all.

David B 
Rating:
1.0

The level of customer service was very poor. After receiving my keys and completing the checkout process online he being the representative came out and snatch the keys out my hand stating that I no longer had a contract. I had a contract I was actually on the phone with U-Haul to find the missing equipment that I had rented so I could retrieve those from another location even after speaking with a representative he still did not want to issue the truck back into my possession. He then proceeded to take orders from other customers and said it was my and u-haul a problem Not his concerning my rental. This throughout my whole move I lost my help that was supposed to help me move I was delay for almost an hour I’ll be on my check out time it was just very inconvenient the worst experience I have ever had

Tasha C 
Rating:
4.0

Yeah give people Dolly's who pay for them because I paid for one and didn't get it.

Kenneth J 
Rating:
1.0

Customer did not leave a comment.

Sandra I 
Rating:
1.0

Horrible .. the truck has a leak and 1/2 my belongings were wet. I could not have the truck size I preferred, even with schuking weeks in advance and had to go to 2 locations to pick up the truck for my moving, costing me an additional $100 for time wasted by my movers. Oh, and there was no dollie in the truck for me unless I traveled to a 3rd location and picked it up, which I did not care to do. Drop off was easy though to return. Overall, really not a happy customer.

Mae S 
Rating:
3.0

Charged me extra day when truck returned on time.

david t 
Rating:
5.0

We used the truck to transport everything for a giant tailgate party! It was so easy and convenient. We plan to do it again next year.

Natalie S 
Rating:
1.0

For one they Dont have you Sign ANYTHING. They just want you card Info. They sent us out in a Truck that had a Slashed tire which put us in Danger. And they Charge more then I have EVER been charged in 8yrs and I have used Uhaul alot! When do I expect money to be Refunded? Still waiting. Had truck 5hrs was $29.95 to rebt . Brought back same day in time. Way to Expensive. I would never USE them. Period !

Todd P 
Rating:
5.0

Customer did not leave a comment.

Loren P 
Rating:
1.0

Shady area. No secure parking. Didn’t see a single Uhaul, wasn’t sure I was in the correct spot. I felt like something might happen to the truck and/or the furniture pads that were in the unlocked truck.

andrew t 
Rating:
5.0

Customer did not leave a comment.

Jermaine C 
Rating:
2.0

Please send receipt as promised.

Alexandra S 
Rating:
5.0

Customer did not leave a comment.

Kimberly Z 
Rating:
2.0

They did not have any of the equipment I ordered. Also the attendant did not refund any of the money I had used to get the equipment. I only received the truck.

Marlo M 
Rating:
4.0

Customer service person at this location was super helpful, friendly and patient and we only interacted by phone.

Shanta S 
Rating:
5.0

Very convenient location. The process was quick and easy. Had no issues whatsoever!

Tyrone D 
Rating:
5.0

Fix the lock on driver’s door!

Laura R 
Rating:
3.0

Did not receive furniture dolly as requested. Told to go to uhaul location to pickup or get a refund. We needed the dolly for our move and did not have time to go to a U-Haul facility. If we cannot receive what is reserved at locations outside of U-Haul facilities I will not be renting uhaul again.

James H 
Rating:
3.0

Customer did not leave a comment.

Sandra S 
Rating:
5.0

Customer did not leave a comment.

Tavian B 
Rating:
4.0

Customer did not leave a comment.

Tracy K 
Rating:
4.0

Paid more than what was originally quoted.

Chandesha F 
Rating:
5.0

Customer did not leave a comment.

Karen A 
Rating:
1.0

Horrible experience. Got to this location no one was there. The key was missing to my original truck. Sat on the phone for 45 mins just for me to be given a whole new truck. Never again.

Harnesha B 
Rating:
1.0

Customer did not leave a comment.

Yamilette R 
Rating:
5.0

Customer did not leave a comment.

Vitali P 
Rating:
5.0

Customer did not leave a comment.

Hassan T 
Rating:
5.0

Great guy thank you

Franciso G 
Rating:
2.0

The truck was filthy. Inside and out. Not well maintained at all. Never got a receipt, still haven’t received any money back on my deposit or anything. Attempted to call, but no response.

Leopoldo V 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYEUGENE M 
Rating:
5.0

Customer did not leave a comment.

TY'RE P 
Rating:
2.0

The passenger side mirror was taped together and would not stay in one place.

Mark V 
Rating:
5.0

It was pleasant experience with no problem

Olena P 
Rating:
2.0

The reservation process was below what I expected. They were not expecting me and did not have the auto carrier that I reserved. I feel like I could’ve gone without the reservation process altogether.

Robert B 
Rating:
5.0

Quick and easy reservation and sign in.

LEONARDO N 
Rating:
2.0

Received truck below 1/4th tank. Had only 35 miles left on it. Filled the truck with $70 and never got a reimbursement. Help.

Daniel A 
Rating:
1.0

The passenger side mirror was broken and they charged me for 4 gallons of gas after I filled up the tank.

Matthew V 
No reviews have been submitted for this location.

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