Cab should be cleaned a little better at the footwells. Vehicle itself, while only having under 5,000 miles, would shut down A/C when on the highway. In AZ, that's tragic, possibly life-threatening. Speed also seemed to be on a governor. Not that I wanted to speed, but there are occasions when moving to the passing lane that you need to get up over the limit (safely) before moving back to the slower lanes (safely). Having no guts to the vehicle presented challenges. Passing large vehicles seemed to make the loose steering want to move, which could be problematic, even while holding at 9 and 3 throughout. iPhone app needs to allow for a drop-off other than what the sales person input. Leaving a vehicle without a person to whom I could connect was scary/sketchy.John G.
Customer Reviews for Lucky Racing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Flynn T.
Prompt service and easy pick up and drop off!Tanya R.
I was charged for gas because I was told that I returned the truck with less then half a tank but I explained that it hade less then half a tank when I picked it up. I have pictures to prove it. He said he would reimburse me but he didn't.George S.
The trailer wasn't available at the location where I paid for the rental which I wasn't told when I paid for it. The rental location on Oracle Rd. should have told me I would need to pick up the trailer at a different location. However, I was notified in time to make arrangements to get the trailer when I needed it. Zack at the American Way pick up location, was very helpful and professional. He was very responsive and the trailer was available for pick up as he promised. I commend Zack for his customer focus.Stephen G.
Nice guys and stayed late to assist with drop off.James S.
Service was fast and very professional. Loved it! Highly Recommend Lucky Racing in Oracle AZ.Pamela W.
Custom customer service!!!Zach N.
Customer did not leave a comment.John B.
Everyone was very professional.DANIEL G.
A very well run operationkirk S.
Pickup was confusing, also having to give a phone number of two people not involved in the rental for a potential phone call is weird. I was not comfortable with this, it's not a job interview it's a rental with a valid id, insurance and credit card. If the information and photos provided are not enough then you should not do mobile pickup. Also I ordered and paid for packing blankets and none were provided. Thankfully I was reimbursed for those at drop off.Michael B.
Customer did not leave a comment.Ladd L.
Customer did not leave a comment.Michael S.
Friendly staff and very helpful.Robert B.
Customer did not leave a comment.Daisha J.
It seems lately no one cares to do things correctly. We were not charged the amount that was agreed upon, and now have to spend a lot of time fixing it. MOST OF MY TIME LATELY HAS BEEN SPENT FIXING SILLY MISTAKES. I'm over it. Please do a good job the first time.JOSEPH T.
Great customer service. Highly recommend!Ronald B.