After hour Drop off didn't work.Debra D.
Customer Reviews for Lulu's Farm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer when I picked up and dropped offClayton C.
Customer did not leave a comment.Damian G.
Customer did not leave a comment.Johnny R.
Great customer service, store is neat and tidy and the equipment was clean and well maintained!Kellen B.
Customer did not leave a comment.jamie H.
Was very easy to reserve the uhaul and they were flexible with us on the pick up time.Jan C.
Check in the vehicles as they come in and not 5 days later and charge the customer for the extra 5 days the uhaul has been on your property.SHANNA M.
The truck we had we found out was previously used to haul marijuana and the odor was so strong it then stuck to all the stuff we were moving! We were also pulled over and questioned as if we were the drug holders.... not a great experience for what we paid!Jake O.
Customer did not leave a comment.LAWRENCE B.
Customer did not leave a comment.Hassan M.
Customer did not leave a comment.Sharon L.
The lady was very friendly when renting the vanChris P.
Easy access, fast and friendly service.Frank D.
Was over charged for an additional day that I did not need. Both the location that I picked the trailer up at and the 800 number customer service and traffic service rep could not fix. I want my money back.Jason R.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.Kareem A.
Customer did not leave a comment.Ernie R.
Customer did not leave a comment.Jackie V.
Everything was great work out nice. Excellent locationRichard V.
Customer did not leave a comment.Christopher C.
Extremely expensive for just a couple hours of useKyler A.
Provide instructions for dropping equipment off if it's after hours.Maria D.
Customer did not leave a comment.MICHAEL M.
Cab of truck could have been cleanerMichael B.
It's a Farmwrs MarketDavid G.
Great staff.Steven S.
It was great. You were able to get me a truck at last minute. Totally saved the day!Franklin C.
Easy drop offRandall K.
Fill the gas tank with more than a quarter full!AJ J.
Customer did not leave a comment.michael S.
Friendly helpful staffJeff F.
The website reservation system was a train wreck. The actual people I dealt with were great. They helped get everything worked out.Joanna S.
I reserved online then to Lulu's to pick up. Customer service is great and knowledgeable!!! I highly recommend this location.Norine L.
Fix the wiring when you know there is a problem.Todd S.
The truck wasn't safe to drive! The seat handle was broke n I couldn't move the seat n I had my friend who is mechanic checked the truck n found the shocks need to be fix!! Scary experience to drive on the freeway ! I had to return the truck one day earlier!Misty G.
Take the customer to the vehicle, go thru a visual inspectiionDaniel M.
Easy pick up and the crew was helpfulKevin B.
I reserved a truck at a different location. The confirmation changed the pick up location to LuLus farm and provided an address. I arrived at the scheduled time 8am and the guy that owned the property came out and started yelling at me. Telling me uhaul is stupid and needs to communicate with their customers better. Be said he is sick of people driving on his property and does not even open until 9am. After yelling at me he finally reluctantly told me he might know where to pick up the truck and gave me really bad directions to the secondary location. Which he clearly already knew about just didn't want to tell me. He was mad at uhaul and didn't care at all about the customer. As a customer it was the worst uhaul experience I've ever had. Usually I receive a call the day before confirming the pick up. I did not this time. That would have been the time to tell me the correct place to go, instead of sending me to an address that was not even open. Terrible. I suggest you no longer contract with LuLus Farm based on the things the owner had to say about your company and the way he treated your customers. I actually was afraid at one point for my safety. I may never use uhaul again due to this and have used you several times in the last year. You owe me an apology and an explanation. Also the truck as very old. And the mirrors were not adjustable which made driving really interesting.Heidi D.
Customer did not leave a comment.Jennifer C.
Left tail light has a wiring problem light blinks when you hit a bump. Left tire tread is close to bald. Walls of trailer had mud on it.Brett E.
Lulu's is amazing! Very professional and courteous!Christine G.
Customer did not leave a comment.Andrew C.
Very kind and helpful.Elaine B.
Smooth pulling trailer. Tandem wheels made the ride smoothKevin B.
Nothing. Going to LuLus for years. Everyone is super nice and the trucks are always clean and ready to go. Also gives me an excuse to shop for fresh produce and spice mixes. Oh and roasted green chilies YummyAndrea C.
My biggest issue with renting from U-haul was making the reservation at Lulu's then having it moved as soon as the reservation was completed to a location a lot farther away. I was able to have it moved back to Lulu's, but I had to wait 20 minutes to speak with someone. The whole process is a little slow as well.Brent P.
Maybe no mileage charge for first 15 milesVictor R.
Customer did not leave a comment.Cristopher H.
Make sure it is clean and alltires and equipment are good on towShane E.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.KENNETH W.
Truck was out of alignment. Also the location would not give me a discount because the person before me did not return the 15' Truck I RESERVED DAYS BEFORE HAND & had to upgrade to a 20' truck, which costed me more gas, and additional fee to â€˜upgrade' even though I did not need the space. I was simply pushed to corporate.Rachael H.
Customer did not leave a comment.Arthur A.
Excellent and friendly customer service from the employeeTaylor S.
Customer did not leave a comment.Luis E.
Customer did not leave a comment.JUSTIN M.
Personnel was extremely helpful. Highly recommended.Jack L.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.DAVID R.
The people were great but they lock the gate at night so if you aren't back in time your car is locked in their yard. I will not rent from them again because of that reason.Ryan K.
Customer did not leave a comment.Biart S.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Kim K.
Customer did not leave a comment.Lexie P.
They had no where to drop off trailer after hours. When I made my scheduled drop off time, I was charged for 2 days instead of one. The LuLu staff personnel told me to drop it off at a different location that was not a Uhaul location. I dropped it in front of closed gate at the pick-up scheduled time where I originally rented hauler. I'm very disappointed with the service I received this go round.Cameron J.
Customer did not leave a comment.Melanaie R.
Quick and easy. Less than 5 minutes and I was unhooked and had my receipt emailed to me. Thanks!MELISSA S.
Customer did not leave a comment.Scott U.
Don't charge people account 3 times when your computer is wacky, I better be paid back immediatelyTERRI V.
Everyone was very polite and friendly.Deacon C.
Customer did not leave a comment.Chris C.
Lulu's was very friendly and efficient. It took no time to get my truck. It looked like a soft drink had spilled and the console below the cup holders was a little sticky. Absolutely no big deal. I just know from past experience that some drop-off locations would charge to clean this up. So, I hit it with a damp cloth.INGO K.
Customer did not leave a comment.Amanda S.
Thank you for what I needed!!!PEGGY C.
Cup holder in cab was missing and app to report worked poorlyLudwig M.
Customer did not leave a comment.Ramiro R.
Great customer serviceAnthony F.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Kathryn L.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.patricia S.
Easy drop off nice placeJose R.
Customer did not leave a comment.George A.
Customer did not leave a comment.Lennette W.
The people there are great. The location was very convenient with lots of room to move the vehicle around in. Everything you could want and more.Eugene Y.
They were helpful in letting us extend our rental when we couldn't move right into our house. Very accommodating.Shane M.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.David D.
Everything was great.Clarice B.
Great people at this location. When I went to open the door on the trailer it broke in the open position. It was clean, it just broke and required more work to secure everything from falling out.Joe A.
Grease the roll up doorTim B.
The truck was absolutely disgusting. We had to mop the back of the 2 times before we could load. Plus the cab was full of dried mud. WE were being followed by friend who advised us that the inside tire on the drivers side was flat. The tires were bald. which put us at risk.Timothy AND Re S.
Maybe make sure the physical location knows what the website offers. Also make sure the website actually works ;)MONTE RONI G.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Ray S.
Very professional quick check in very informative enjoy this location immensely if I was to rent from U-Haul again this is where I'd rather rent fromBernard M.