Customer Reviews for Lulu's Farm
(U-Haul Neighborhood Dealer)

373 reviews

13201 E 144th Ave   Brighton, CO 80601

(720) 255-0241

Hours

  • Mon–Sun
    9 am–6 pm
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(720) 255-0241

13201 E 144th Ave
Brighton, CO 80601

Services at this Location:

Hours

  • Mon–Sun
    9 am–6 pm
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome- super easy process. The goodies I can pick up while I'm there is an extra bonus. Thanks much!

Selinna M. 
Rating:
5.0

Very courteous kind and efficient with offloading the trailer,

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Nora P. 
Rating:
5.0

Easiest rental experience I've had at a U-haul.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
3.0

The truck that was rented to me was extremely unsafe as I would be driving down the road and the driver side door would fly right open. I would slam the door hard to ensure it was closed and again driving down the road again the door flies wide open. I have called multiple times to receive a complete refund for being given a unsafe and defective vehicle to use and still no replies from anyone at UHAUL. I will be contacting my lawyer in reguards to this manner. Very rude, unsafe and unprofessional company!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

LaShawnda P. 
Rating:
5.0

Customer did not leave a comment.

LUKE B. 
Rating:
1.0

Lulu's farm representative was very rude and not helpful whatsoever. She gave me the key and told me I would figure it out. The car was dirty and the engine light was on. She did not give me any direction on what I needed to do as I told her it was my first rental and did not give me instructions on what to do for return. I would never recommend this place to anyone else.

Sabrina M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

The store was extremely helpful and courteous.

Ernest N. 
Rating:
5.0

Customer did not leave a comment.

RACHEL A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Your trucks are amazing and so easy to drive.

Barbara D. 
Rating:
2.0

This location was advertised as having after hours drop off services. After unhooking my car, parking the truck, and completing the check-in process on the website, I found out there was no drop box for the key and had to waste my time coming back the next day to turn it in.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Mike D. 
Rating:
4.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Make sure the original location has the promised vehicle or trailer, we had to go to 2 locations, the original location didn't have the vehicle I rented, I was then directed to a location that was closed. I called U-Haul and was promised $50 guarantee credit and that the upgraded vehicle would be the price of the original vehicle, this was not the case and I was charged the normal price of the upgraded vehicle and no credit has been received. The vehicle I did pick up, the mirrors were lose and I had to tighten them & the drivers side door was hard to close all of the way.

David V. 
Rating:
4.0

.....

carla W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

The truck I had, had a lot of power which was great. However at 60 miles an hour it sounded like someone was in the back with a hammer trying to get out. Or like having an MRI done. Banging and pounding…. Very very loud!!

Andria T. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

N/A

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Great place with lots of room making the return very easy. Great to check out the farmers market after your done!

Charles E. 
Rating:
2.0

No help to hook up. Pleaded. And no lights worked

Julie S. 
Rating:
3.0

Customer did not leave a comment.

DON M. 
Rating:
2.0

Long wait time to see an employee. No after hours drop off. The truck had no wiper fluid, the driver side door didn't close properly, and the fuel gauge was broken such that it goes way past the full line. The U-Haul rep tried to trick me into giving them free gas by pointing out that the needle was on full so I should completely fill up before returning, but in reality you can put a few more gallons past that. I checked in online before arriving, including uploading pictures of my driver's license, but they still had to get my driver's license and take their own pictures, completely defeating the purpose of the check-in.

Jason N. 
Rating:
5.0

Wet easy rental process

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Friendly staff A+++++ Service

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

Garrett W. 
Rating:
4.0

Customer did not leave a comment.

Liz H. 
Rating:
5.0

Customer did not leave a comment.

raudelkis C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Manuel U. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
4.0

Customer did not leave a comment.

Hector V. 
Rating:
4.0

Have reservations actually mean something. it really was ridiculous to reserve a vehicle close to our house almost a month before we need it and then it wasnt even available when or where we needed it.

IVAN T. 
Rating:
5.0

Customer did not leave a comment.

stephan B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

abbe M. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

The Location was the best as always. This is the second time I have rented from Lulu's Farm. The inside of the vehicle is always clean. I know this is beyond their control, but I do wish that U-Haul would install a better tie down rail inside the trucks. The ones they have are to close to the truck walls. You have to get a bit creative in getting S hook tie downs to work.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Teri H. 
Rating:
5.0

I reserveder at another location. Wastold the day before I needed it that it was not available. So what is the point of allowing reservations. By the way there was nothing in my email or paper work saying you would not keep my reservation. Also had to figure out how to round trip the trailer to have use of one. Your staff had no suggestions on how to help me just said oh well. Not what one wants to here. I will not recommend anyone try and reserve a trailer with you.

Winifred B. 
Rating:
5.0

Very pleased with the whole experience -+ thank you!

Loren N. 
Rating:
5.0

Service was great. The girl was very friendly and knowledgeable.

Margie G. 
Rating:
4.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Nothing

Thomas B. 
Rating:
5.0

No everything was just perfect

David K. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

It's a good.

PETR S. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

Great service

Becky S. 
Rating:
5.0

Be able to get a truck closer than 30 mi from our home

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

tomas L. 
Rating:
4.0

Customer did not leave a comment.

Elvia V. 
Rating:
5.0

Customer did not leave a comment.

Shelly N. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

What a refreshing experience it was to arrive at LuLu's and everything was in place. Someone to help, paperwork ready, truck ready, it was great. My hats off to all the employees.

Alan G. 
Rating:
5.0

The truck itself was not a smooth ride. Very noisy.

Joel F. 
Rating:
4.0

The drop off location did their job fine. It went fairly seamless with exception of charging me for the dolly that I did not receive upon pickup.

Cody R. 
Rating:
3.0

It is difficult to get to.

David D. 
Rating:
5.0

Everything went smoothly, thank you.

Benjamin S. 
Rating:
4.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

Lamar N. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Nice comfortable ride, this size (10') handles great. The weather made vehicles hard to keep clean, however, it would have been nice to have had the mirrors clean, they were very hard to see to the side and behind. The inside of bed was also not cleaned from last customer. The staff was polite and helpful. I will use location again when needed. Thank you

sharon H. 
Rating:
5.0

U-Haul wasn't fully a half tank. So I had to add extra gas into it.

emilio O. 
Rating:
4.0

The only downfall at this location is that ground is dirt and it snow had just melted .. making it muddy! There are other locations in Brighton that have hard, clean surfaces!!

lynn W. 
Rating:
5.0

Everything was good

Kevin A. 
Rating:
4.0

I told the lady that checked me out yesterday that I'd be bringing back the trailer after 3pm the following day. Around 10 am a different lady from the same location wanted the trailer back at 10 am, I told her that I have to use it until 3 pm like I told the lady when I picked it up. Some transparency between what's going on would help. Lastly, the lady that called and wanted the trailer back at 10 am was somewhat rude and short with me. Other than that phone call, the staff was very nice to work with.

Rob H. 
Rating:
4.0

Met the U-Haul rep who was very helpful.

MARK N. 
Rating:
4.0

I dropped off my Uhaul Sunday after renting it Saturday, 1.5 hours past 24 hours with the truck. This is a Uhaul policy thing I'm sure, not on LuLu's, but to get a $40 extra day charge for 90 mins was upsetting, didn't know I had said charge until I looked at receipt. No issue with LuLu's, disappointed with UHaul

Luke D. 
Rating:
5.0

Customer did not leave a comment.

Laureen H. 
Rating:
2.0

The inside of the truck was filthy when we got it. It had definitely not been swept out beforehand. We also had asked to extend how long we'd keep our rental and I called the location and was told I would not be charged for another day if we brought it back by 9 AM the next day (today), however when I looked at my receipt, i noticed we were charged for 2 days instead of one day like we had been told even though we brought it back before 9 AM.

Michael F. 
Rating:
3.0

Figure out the billing as I was double charged and still awaiting information about being double charged

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
2.0

You need to have more big trucks or distribute them better. I wanted to rent a 26' but there were none available within reason in Colorado. I did not find this out until that morning. So I had to rent a 20' and now I will have to rent again and make another trip to get the last of my property to my new home. Everything would have fit in the 26'. People were not friendly or helpful. They would not help with loading my towed vehicle on the trailer. Also when I rented a truck at the end of October there was not one available at the pick-up location I chose when I reserved it. I had to drive 40 miles each way to get one. I hope everything goes better when I need a truck in February to get the last of our stuff.

David M. 
Rating:
5.0

Customer did not leave a comment.

Trent L. 
Rating:
5.0

The customer service was great, they made everything very easy to pick up and drop off the trailer. I will rent from them again when the time comes. Thanks Scott

Scott A. 
Rating:
5.0

Customer did not leave a comment.

julie J. 
Rating:
5.0

Customer did not leave a comment.

julie J. 
Rating:
5.0

Very friendly service. Truck was in good shape and all supplies we ordered were as well. Very easy to check in and out with the truck, perfect experience.

Michael L. 
Rating:
5.0

Great people with super service.

David L. 
Rating:
5.0

Very friendly helpful staff. Process was quick and painless, and we didn't have a reservation (checked online though to confirm they had stock of what we needed to rent).

CHRISTINA R. 
Rating:
1.0

My reservations were from 4:30 PM to 9:30 PM. My nephew left his car in parking lot. We were done with truck at 6:37 PM. When we got to the Uhaul location it was closed and gate to parking lot was locked. When i called Uhaul It was 35-45 min wait time to talk to someone. I finally spoke to someone on chat and they said sorry no after hour drop off. I asked a couple of questions and got the same response. I think it was a robot. I gave up and returned it in morning. I missed work and my nephew did too. THEY SHOULD HAVE TOLD US AT PICKUP. And I shouldn't have had to pay for miles back to my house and back to return. But it is what it is. Corporate wouldn't do anything. And uhaul location said it wasn't me here I do tell people. Cool! Train your people!

Carissa T. 
Rating:
5.0

You do not have to improve anything, everything went smoothly

JERRY M. 
Rating:
5.0

Renting from this location was quick, convenient & easy..... I wouldn't change a thing.... They were terrific!

vicki C. 
Rating:
5.0

Great customer service and had lots of yummy homemade food items to purchase.

Rosen L. 
No reviews have been submitted for this location.

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