Customer Reviews for Lutz Hardware
(U-Haul Neighborhood Dealer)

1,353 reviews

505 NE 4th Ave   Camas, WA 98607

(360) 834-9347

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 834-9347

505 NE 4th Ave
Camas, WA 98607

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman was so kind and understanding. We would use them again and recommend them to anyone.

angela c 
Rating:
5.0

Lutz hardware is the best place for u-Haul rentals! Aaron, Chris and all the crew are the best!

Robert S 
Rating:
5.0

Get a better app

SCOTT T 
Rating:
5.0

Customer did not leave a comment.

Catherine H 
Rating:
5.0

The gentleman that helped me was very polite and professional.

Tuesday W 
Rating:
4.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

Frank P 
Rating:
5.0

Tell Aron this top drawer service

Mark t 
Rating:
5.0

Lutz hardware was great! Very helpful & informational.

Melissa J 
Rating:
5.0

The van was dirty and needed an oil change.

john b 
Rating:
5.0

Issue with the bill...charged for a "safe move" fee. No I have to challenge the fee and get a new receipt.

alan y 
Rating:
5.0

I return to Lutz for my U-Haul needs for their pleasant, knowledgeable and professional service.

Daniel B 
Rating:
5.0

The staff at Lutz Hardware are top notch. We will definitely be using this site for future U-Haul rentals.

Elizabeth C 
Rating:
5.0

Customer did not leave a comment.

Emanuel K 
Rating:
5.0

Customer did not leave a comment.

anthony r 
Rating:
5.0

Excellent experience!

Loren Y 
Rating:
4.0

Don’t charge for gas when return gas level is same as pickup gas level. Otherwise, 4 out of 5 review.

Lawrence C 
Rating:
5.0

Customer did not leave a comment.

Tiffany R 
Rating:
5.0

Very helpful

Edgar G 
Rating:
5.0

Convenient location and personnel, owner of store, super helpful and accommodating with rental. Quick check out, other than signing 3 times that I did not need the insurance, and easy return with receipt emailed to me

Daniel F 
Rating:
5.0

Customer did not leave a comment.

Andrey S 
Rating:
5.0

Customer did not leave a comment.

eric g 
Rating:
4.0

They were quick to get paperwork and set up and I was on my way

Darryl E 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

I can always count on Lutz hardware to provide excellent service and have well maintained equipment on hand for rent. I highly recommend them.

Joseph J 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Eligijus S 
Rating:
5.0

Customer did not leave a comment.

Craig D 
Rating:
5.0

People at Lutz Hardware were very friendly and helpful.

Chris C 
Rating:
5.0

Excellent customer service

Scott E 
Rating:
5.0

Everything great

Len R 
Rating:
5.0

Lutz Hardware continues to be the number one retailer for u-haul rentals in my opinion....always top notch customer service!

ROBIN E 
Rating:
5.0

Great check-in and checkout experience. Quick and easy.

Michael M 
Rating:
5.0

Amazing customer service- friendly knowledgeable and professional. Highly recommend.

Steve S 
Rating:
5.0

Everything was awesome

DAVID L 
Rating:
5.0

My experience was wonderful, great customer service and very efficient process. I would definitely rent from them again in the future!

Aimee L 
Rating:
5.0

Great, no issues. Nothing to improve on.

Patty C 
Rating:
5.0

Quick and easy pick up and drop off. Great attentive staff.

Richard V 
Rating:
5.0

Best service ever

Tim Z 
Rating:
5.0

Customer did not leave a comment.

Alana C 
Rating:
5.0

Customer did not leave a comment.

Donna S 
Rating:
5.0

Customer did not leave a comment.

Ronda L 
Rating:
5.0

Customer did not leave a comment.

Jill D 
Rating:
5.0

The rental agent was a pleasure to work with

John C 
Rating:
5.0

The staff is great to work with and it’s a breeze picking up and dropping off rentals.

Tasha L 
Rating:
1.0

Nice staff but the proactivity for rentals was shortsighted

Aaron B 
Rating:
5.0

Fabulous customer service!!! Thank you!!

Peggy H 
Rating:
5.0

Customer did not leave a comment.

Janelle V 
Rating:
5.0

The equipment appeared to be in good condition, but the truck allowed a lot of rain water to seep through and gotten a lot of my furniture and boxes soaked. The whole reason why I got the truck was as to avoid getting my stuff wet. Highly disappointed with the quality of the truck, I’ve never had a problem in the past but this one issue was a big problem

Anthony D 
Rating:
5.0

Customer did not leave a comment.

Dino I 
Rating:
5.0

They make things easy, I love them.

Abu S 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Very kind employees! in and out in 5 mins:)

Jeremy H 
Rating:
5.0

Last minute walk-in rental, in and out in less than 5 minutes. The staff is consistently the best in the area for these rentals.

ROBIN E 
Rating:
5.0

The employee who rented me the truck was pleasant and focused on his job. I cracked a couple of lame jokes. He even smiled! So much easier than going to the Big Box stores I would rather spend my money locally anyway.

Jim B 
Rating:
5.0

easy, peezy rental

William S 
Rating:
4.0

Customer did not leave a comment.

todd m 
Rating:
5.0

As always, stellar customer service and ease of rental!

ROBIN E 
Rating:
5.0

Customer did not leave a comment.

Missy S 
Rating:
5.0

Customer did not leave a comment.

Martin O 
Rating:
5.0

The right rear door was wonky. Hard to open and close.

Margaret R 
Rating:
5.0

Ensure the truck door door pulley / system is working well before renting it out! It broke on us right as we were done loading and added about an hour of us attempting to fix the tension/pulley system for the door to get back on track and lower. VERY EXHAUSTING after spending hours loading. We let the store know that it had issues and to take a look before renting it out again and the girl there said "oh yeah. that truck always has that issue." That was very disappointing to hear- that it's a known issue and nothing was done to repair it. Hopefully the next renter didn't have to deal with the same issue we did!

Maya J 
Rating:
5.0

Customer did not leave a comment.

Ruth A 
Rating:
5.0

Absolutely no improvements needed. The representative I worked with at Lutz Hardware was awesome, the vehicle was impeccably maintained and clean, and the process was swift and seamless. Thank you!

GARNET C 
Rating:
5.0

Pickup was a breeze with extremely friendly and helpful staff. Would highly recommend this location and Lutz Hardware to anyone!

kerry c 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Perfect

timothy m 
Rating:
5.0

This is my 1st time renting in many many years. I will use this location next time for sure. They are excellent!

Kristin L 
Rating:
3.0

Customer did not leave a comment.

Sam S 
Rating:
5.0

Customer did not leave a comment.

Kathie F 
Rating:
5.0

Very friendly and knowledgeable staff.

Amy G 
Rating:
5.0

Not much, service was helpful and considerate start to finish! Thanks!

michael h 
Rating:
5.0

Great service.

Patricia J 
Rating:
5.0

Customer did not leave a comment.

Camille P 
Rating:
4.0

Lower the cost.

JOSEPH F 
Rating:
2.0

I felt cheated due to fuel policy. They want you to bring 7/8 full tank. They give a paper which shows how many gallons you will need from a given tank status to reach 7/8. It is incorrect and you end up filling the tank in full. You are always going to pay 1/8 tank extra. I pointed this out, and person told me that they will give discount. Of course, they never did. When I rented, fuel was less than 7/8, and again the person said when you return, return less than 7/8. But, as I said, you always end up filling the tank completely.. This looks like a scam, but probably just about 10-15$, I hope they get rich...

Sharad T 
Rating:
5.0

Customer did not leave a comment.

holly c 
Rating:
4.0

Customer did not leave a comment.

Armando F 
Rating:
5.0

lutz hardware is the go to guy . very friendly service .walked me outside to the rental . I cant say enough good things about this place

rosendo v 
Rating:
5.0

Customer did not leave a comment.

Susan F 
Rating:
5.0

Customer did not leave a comment.

Tristan P 
Rating:
5.0

Easy rental, friendly service. Truck was very clean and in great shape. They took time to explain all the details of the rental. Very flexible hours of operation. Price was exactly what was quoted. Will definitely rent from Lutz again!

George F 
Rating:
5.0

Customer did not leave a comment.

Ireneo D 
Rating:
5.0

Customer did not leave a comment.

Kalina L 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Friendly and efficient!

JAMES R 
Rating:
4.0

Customer did not leave a comment.

Steve V 
Rating:
5.0

Customer did not leave a comment.

Eligijus S 
Rating:
5.0

Not much. It’s always a pleasure to rent from Lutz Hardware store. Fast, efficient, clean vehicles and great service.

Emanuel K 
Rating:
4.0

App and check in process was glitchy and took longer than expected.

Rodney S 
Rating:
5.0

Nothing.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S 
Rating:
5.0

the lutz hardware location was fabulous

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Kristian B 
Rating:
5.0

Lutz Hardware's a Diamond to the locals. Love those folks. Owned and operated by locals for many years.

tom t 
Rating:
5.0

It was a wonderful experience with the Lutz hardware for customer service but the truck itself was hot!! The design where your air comes out front but the extreme heat from the floor boards makes it a horrible experience to use the truck for moving. Your feet actually burn! That must be addressed. Especially in summer weather.

Joeseph R 
Rating:
5.0

Clean front windshield maybe...Helpful

Kathline G 
Rating:
5.0

Customer did not leave a comment.

Greg F 
Rating:
5.0

Keep up the great work!

Robert G 
No reviews have been submitted for this location.

Additional Services at this Location

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