RONALD B.
Customer did not leave a comment.
Customer Reviews for Lutz Hardware
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lutz Hardware
ROBERT E.
Exceptional customer service! Courteous and professional. Cargo van was just what we needed. Clean and in excellent condition. Back-up camera was an unexpected bonus. Lutz Hardware and Aaron are the best!
jennifer B.
The truck was very clean although there was someone else's garbage behind the seats - half a dozen empty plastic water bottles and some cardboard. No big deal.
julie F.
Very easy process and the staff at Lutz Hardware are phenomenal!
KAREN LEE D.
Everyone at Lutz is a pleasure to deal with. They made my rental experience seamless.
DAVID D.
don't need to change a thing
Maria M.
Everything was fine until I realized that I had been charged twice for my rental. Then had to end up calling three different numbers to get to the correct place to work on fixing this. I spent over an hour on the phone. Definitely frustrating.
John D.
Friendly, professional and easy to work with
Marc S.
Outstanding customer service!
Angela W.
The customer service at Lutz Hardware was by far the best I have ever experienced while dealing with U-Haul. I will highly recommend this location to others and will try my hardest on only use this location for my needs!
Michael V.
Outstanding job as always.
Joseph J.
Can't think of any improvements. As always, great service at this location.
Jody M.
My experience with the overall friendliness , helpfulness and professionalism was exceptional. What a great crew.!
Daniel W.
Awesome Customer Service! Highly recommend them!
Glen M.
No comments for next customer, but to U-Haul. My pick-up was at 6PM, and that was also the location's closing time. Please respect the owners of these locations and have pick-up times be BEFORE they close so that the employees don't have to stick around late. This might have been due to the location not being my preferred location on my reservation, and when the reservation was changed they didn't change the pick-up time to accommodate the new location's operating schedule. (U-Haul couldn't fully fulfill our truck reservation, causing massive delays in our ability to fully move, making it take twice as long.)
William S.
I have rented U-Haul from Lutz Hardware before. They are the best!!
phillip J.
Awesome customer service !!
TERRY M.
Everything ran smoothly
Alexis G.
Aaron was wonderful and helpful! Thanks, Lutz HArdware!
Lisa R.
Lutz Hardware is a very convenient location for a U Haul pickup, because we don't have to drive into Vancouver. Fast, convenient and all of the folks at Lutz treat us like friends. Love small town atmosphere!
Greg M.
The people at Lutz hardware are awesome. Pick up and drop off were quick and efficient. Would recommend to my friends.
Mark B.
The truck was clean and practically new. You always get efficient, helpful and courteous service from Lutz Hardware, and this experience was no exception. Thanks, we will be back.
Jon S.
Great service,quick and easy. Worked out great.
Nathan S.
Connector for lights ran brake and directional lights, but not headlights. Had to run with blinkers on for night deliveries.
steve H.
Great service excellent staff member very nice truck,well done!
GAIL G.
After a terrible experience with the Andresen Uhaul location I arrived at Lutz Hardware behind on our moving schedule and they were more than accommodating! The set me up with a trailer that was in great condition and ready to go. I was hooked up and ready to go in no time and I was off. With the delay in getting our move started, I was late returning the trailer back to Lutz, but they were great about it and did not make me feel bad at all, and they didn't charge me extra! Amazing service!! Gail
Matthew S.
We forgot to bring the adapter for the trailer lights and instead of having us buy a brand new one, they had a spare and let us use that! It was super nice of them! Will come back for any uhaul needs again.
JAMES K.
Great place and owner. Great management and employees as a whole. Good prices on u-haul if driving short distancees.
greg M.
Good customer service.
KENNETH B.
Window was pretty dirty, had to stop and clean it due to sun glare - so maybe wash them a bit now and then would be an improvement.
WENDY K.
Thank you!!
John H.
Nothing - it was great!
Rick M.
My only comment would be to make sure the customer knows that they are required to take photos of the odometer prior to putting the keys in the lock box
LINDA H.
Lutz hardware is the absolute best!! I will never go to another dealer! The staff take care of you in every way!
Michelle K.
Customer service was outstanding! I can not think of anything to improve!
JAMES K.
Great place. Owners, as well as the workers. The u-haul vehicles are great also...
Frank L.
Outstanding
JAMES V.
Aaron was great to work with. Would recommend him to anyone!!!
Tony S.
They are very helpful at this location
Larry K.
Excellent customer service!
Kristina C.
Incredibly easy to pick up and drop off. The gentleman that worked the counter was delightful.
Richard B.
It was a cute little small town hardware store really nice people.
TONY S.
Very helpful at store
COLIN S.
Highest setting on fan does not work. Windshield was not clean. Overall, still a very good experience.
Paul H.
Excellent, prompt service. New online ordering was perfect! I was checked in and in the vehicle with five minutes of my arrival.
CRAIG F.
great service. fast in and out. I will be back to do all of my U Haul rentals here. Thank you, Craig Forster
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