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Volodymyr O.
Customer Reviews for Lutz Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really appreciated being able to support a local business. Very fast and friendly service
Thomas L.Quick easy great attendant
Paul M.Great experience your employees show that they love their work
CATHY ANN B.Experience was excellent
SEAN M.This was the best experience I have had at a U-Haul dialer. Friendly, helpful staff, great equipment, good location. My new go-to U-Haul dealer.
ROBERT W.Smooth process from beginning to end.
JAMES D.Very friendly rental agent
Sanjaya S.The truck and gear was great! The pick up experience was very slow. It took me 30 minutes to get my truck.
Thor S.Great service
PAMELA B.As usual the customer service at Lutz Hardware was above reproach. Always friendly Hometown service. Thank you
DAN G.Lutz Hardware is an extremely positive location for UHaul
RANDY S.Aaron is so helpful and clearly his heart is to serve his customers. Here's a guy I trust!
MICHAEL S.Friendly staff, super helpful... nothing I can recommend. Keep up the good work
SAMUEL L.The "Needs Oil Change" indicator was on, but I'm sure Aaron will see to that.
Amy P.The drop off location was almost half an hour away from where I was moving to. Having the ability to actually pick my own drop off location or be asked what is best for myself would be better.
Sarah H.Customer service was spot on.
JOHN MITCHELL M.Great support and very helpful.
JACQUELINE S.Interior was dirty needs a detail staff was excellent
Rebecca J.Awesome customer service!
ANN B.I feel like the overall rental costs were too high and not properly presented up front. Nice vehicles and service though.
JEFFREY J.Pick up time. Too many people picking up on Saturday at the same time. Didn't get my truck for 30 minutes.
Loretta I.This experience was excellent precisely because it did not involve dealing with Uhaul.
Anne-Claire M.Lutz Hardware U-haul is exceptional, staffs are professional and treat customers with care. I keep coming back time after time.
HA L.Not a thing. Keep doing what you're doing!
jim W.Great people to work with.
KATHLEEN P.Everything went fine. No changes needed.
JAMES BENJAMIN C.No suggestions. They provide excellent service and equipment.
JOSEPH J.None always amazing at lutz
JESSE B.Absolutely nothing, excellent customer service. We love Lutz hardware and its staff I recommend them to anyone looking for a U-Haul rental or for their hardware needs.
SUZANNE D.Great location, relevant and helpful information.
CASSONDRA R.Great & helpful staff at Lutz!!
Dr. Jacob H.Lutz Hardware in Camas WA is the BEST. Good, clean vehicle that got the job done. Good selection of vehicle sizes. Thank you.
BRANDON GUY R.They worked with me on the rate to make it more affordable for my situation.
Missy S.A warning light read: Change motor oil soon.
Nolan N.The works were very kind and worked very hard! I would use them in the future.
Chad B.I've used Lutz Hardware to rent the U Haul trucks on several occasions and have always received outstanding service and and the equipment has always been 1st rate. I highly recommend them to anyone looking to rent a truck.
richard F.Very friendly staff at Lutz Hardware!
STACIE W.parking lot very small
CRYSTAL MAYOLA W.Excellent customer service. Fast, thorough, friendly and helpful.
JAMES DAYTON M.Extremely quick and efficient service. I'll definitely Come back to Lutz Hardware next time I need to rent a truck.
JAY M.Great people.Always fast and easy.
KEVIN W L.Nothing to improve. Lutz Hardware is the best.
David F.I was charged twice. One of the charges need to be removed from my credit card
Kristina D.Very professional.
lex P.The best!!!
RONDA C.I have rent it from these folks for years they always are exceptional
CHERRI W.The right front corner cap was leaking ( it was raining) and soaked the mattress I was moving. Maybe check for leaks?
AARON A.WOW! Maybe offer hot coffee in the parking lot? Just kidding!! :-) Excellent customer service and everything worked well and was well maintained. I will definitely recommend your location to anyone else looking for U-Haul rentals in the area. Thank you for the great customer service!!!
RICHARD C.For me, the customer service was great and the truck was ready to go. You guys did an awesome job. Overall great experience, thank you.
DOMINIC G.This vehicle has quite a bit of play in the steering wheel.
STEVEN DEAN D.The owner Arron and his staff Zach. We'ntbabove and beyond with making this rental experience a success!! I'll definitely use Lutz hardware again and I'll be recommending them to my friends too!!
Hal D.Very friendly and quick pick up and drop off.
eric F.It's was perfect.
Eric C.app only allowed 1 photo to be attached during renting of equip, so not all dirty locatiosn could be recorded. This is in contrast to the return proxcess where the app requires two photos be taken to document cleanliness. The cargo area mat was dirty when I picked up the van, but I could noyt add a photo of that area due to app limitation to 1 pic.
Graham H.The guys at Lutz hardware are great and everytime i've needed a truck they treat me right. Always a good experience.
JONATHAN W.Great experience! Friendly, efficient. Definately recommend!
Darius A.Awesome customer service.
sarah K.