Customer did not leave a comment.Tamboura S.
Customer Reviews for LW's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David P.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.Jimmy I.
Customer did not leave a comment.Lori C.
Extremely upset, the guy rented me a trailer with the left turn signal not working!!! I got in the car to check the lights, He said all was fine. I did not get out and check myself, but I will in the future. After 5 hours driving I pulled in for gas. I had my lights on and noticed the left light not working, but the right was OK. I checked all the wiring and plugs, no issues. I'm PISSED. I could have wrecked.Ed H.
Customer did not leave a comment.Andrea L.
The people that own that place went out of their way to help me and made sure I had what I needed They were extremely nice and caring and I really appreciated that because my move was a total nightmareStacy O.
Customer did not leave a comment.Cindi T.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Gary M.
I picked up the truck from Sanger storage and it was dirty. I didn't think anything of it because the only thing they talked about was making sure I returned the truck with a full tank of gas. The contract also said nothing about cleaning. I used it for one 15 min trip. The location I returned it to charged me a $25 cleaning fee when I returned the truck in the same condition I got it in. The man at LW's told me he would refund me the money and charge the Sanger storage but I was not refunded. Not very happy that I'm being charged for something that I didn't do and was never discussed.Stephanie H.
Customer did not leave a comment.John W.
Customer did not leave a comment.Melissa P.
The guy who handled the transaction at LW's was friendly, courteous and professional. Outstanding experience!THOMAS F.
Customer did not leave a comment.Julie A.
Customer did not leave a comment.Key E.
Tanner was awesome. You need, you want, more people like Tanner.Dan A.
Issues validating the return. Equipment was returned before noon on Sunday and had many issues trying to get this confirmed. After using and telling both pick up places for the uhaul truck & trailer we rented at separate places in Ennis the location where we would drop off the equipment. Phone automated service was terrible and couldn't even speak to a real person.Andrew F.
Not related to the location itself, but the U-Haul app on my phone and being able to pick up the vehicle before the location opened was pathetic. The app didn't work. The system didn't recognize my reservation number and I had to call the customer number and be put on hold for 20 minutes. Then the service rep had to walk me through here different attempts to get the system to recognize my reservation number. After that time the location owner showed up to open his shop and I just went through him....an hour after I wanted to pick up the vehicle. The after hours pick-up system using a phone is a colossal waste of time and I wouldn't recommend it to anyone. The owner of the pick-up location was great and helped me out. U-Haul itself, not so much.Jonathan H.
Customer did not leave a comment.Bryan S.
Customer did not leave a comment.susan G.
Customer did not leave a comment.Ken M.
I was sent to a Uhaul drop off location that I couldn't even visibly find off the road. Once I finally found it, the guy told me he had no drop-offs scheduled. I then showed him my confirmation and the address, and he eventually found where I could drop off there. At this point I had to move the truck and drive up a grassy, muddy, and steep embankment to park the truck. This is the point where he tells me I had driven 20,000 miles OVER the designated amount. Which is clearly ridiculous having only rented the truck for less than 24 hours, and driving from Uptown Dallas to North Dallas. I wasted my entire morning trying to figure all this out (mind you, this was not MY error, this was the error of Uhaul at the first location to incorrectly put the wrong "out" mileage. I just moved, so I had to reschedule my entire morning and reschedule WiFi being set up which is a huge problem because I work from home. Because of Uhaul, my entire day was wasted, and it has taken THIS long for me to even hear back on any type of solution. I have used Uhaul MULTIPLE times, and I have NEVER experienced this type of service... or lack thereof.Gentry M.