I picked up the truck from Sanger storage and it was dirty. I didn't think anything of it because the only thing they talked about was making sure I returned the truck with a full tank of gas. The contract also said nothing about cleaning. I used it for one 15 min trip. The location I returned it to charged me a $25 cleaning fee when I returned the truck in the same condition I got it in. The man at LW's told me he would refund me the money and charge the Sanger storage but I was not refunded. Not very happy that I'm being charged for something that I didn't do and was never discussed.Stephanie H.
Moving Truck Rental in Celina, TX at LW's
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Celina, TX 75009
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The guy who handled the transaction at LW's was friendly, courteous and professional. Outstanding experience!THOMAS F.
Tanner was awesome. You need, you want, more people like Tanner.Dan A.
Issues validating the return. Equipment was returned before noon on Sunday and had many issues trying to get this confirmed. After using and telling both pick up places for the uhaul truck & trailer we rented at separate places in Ennis the location where we would drop off the equipment. Phone automated service was terrible and couldn't even speak to a real person.Andrew F.
Not related to the location itself, but the U-Haul app on my phone and being able to pick up the vehicle before the location opened was pathetic. The app didn't work. The system didn't recognize my reservation number and I had to call the customer number and be put on hold for 20 minutes. Then the service rep had to walk me through here different attempts to get the system to recognize my reservation number. After that time the location owner showed up to open his shop and I just went through him....an hour after I wanted to pick up the vehicle. The after hours pick-up system using a phone is a colossal waste of time and I wouldn't recommend it to anyone. The owner of the pick-up location was great and helped me out. U-Haul itself, not so much.Jonathan H.
I was sent to a Uhaul drop off location that I couldn't even visibly find off the road. Once I finally found it, the guy told me he had no drop-offs scheduled. I then showed him my confirmation and the address, and he eventually found where I could drop off there. At this point I had to move the truck and drive up a grassy, muddy, and steep embankment to park the truck. This is the point where he tells me I had driven 20,000 miles OVER the designated amount. Which is clearly ridiculous having only rented the truck for less than 24 hours, and driving from Uptown Dallas to North Dallas. I wasted my entire morning trying to figure all this out (mind you, this was not MY error, this was the error of Uhaul at the first location to incorrectly put the wrong "out" mileage. I just moved, so I had to reschedule my entire morning and reschedule WiFi being set up which is a huge problem because I work from home. Because of Uhaul, my entire day was wasted, and it has taken THIS long for me to even hear back on any type of solution. I have used Uhaul MULTIPLE times, and I have NEVER experienced this type of service... or lack thereof.Gentry M.