Customer Reviews for M1 Auto Repair
(U-Haul Neighborhood Dealer)

271 reviews

7586 S Redwood Rd Unit B   West Jordan, UT 84084

(801) 308-8568

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 308-8568

7586 S Redwood Rd Unit B
West Jordan, UT 84084

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kent E. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Na

DIANE F. 
Rating:
4.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Courteous and knowledgeable assistance. Thank you.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Uribe-Gama A. 
Rating:
4.0

Larger or more obvious signs to point people to where the Uhual office is and something more identifiable from the road.

KENDAL N. 
Rating:
1.0

Customer did not leave a comment.

austin B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Glyn R. 
Rating:
5.0

3 people came out to take care of un-hooking the trailer while one person had me checked out in minutes. So easy. They were extremely nice.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Layne N. 
Rating:
5.0

Simple to drop off.

Darin J. 
Rating:
5.0

None noted.

patrick O. 
Rating:
3.0

The mobil app and the website were glitchy at best, and sucked as far as a user experience is concerned. As I was renting my van, (now mind you I have an account with U-Haul) the rental and confirmation did not show up inside my account, even though I had signed in prior to getting a quote and reserving my van. I had to click on the link from my email to access my reservation. The return process was similar. I had to navigate from my email to the reservation, but step 3 of the return process required me to log into my account. When I did that it glitched out and wouldnt' let me complete the process. This was duplicated with both the iOS app and on the chrome browser on my phone and while I was on the phone with an amazing CS rep. So there's that. Based on the app experience, I wouldn't use U-Haul again. but because I have such good experiences with the real people face-to-face, I will most likely continue to use U-Haul in the future. Keep connecting with good people, Please fix your app!

Jason H. 
Rating:
5.0

Owner was fantastic, personable, and quickly got us taken care of. 100% recommend this location.

Russell G. 
Rating:
4.0

Self return process online was too long. I had issues with the system. Finally just dropped off keys without completing return. Staff took care of it. No masks during COVID.

CHRISTOPHER M. 
Rating:
5.0

Lizzy is fantastic, a great representative of the company

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Keep up the excellent service! Very professional, I will take my vehicles there for repair.

Richard L. 
Rating:
3.0

The contactless check in/check out is a pain.

David P. 
Rating:
2.0

Employees weren't wearing masks when speaking to me. First employee I spoke with (male) kept asking me to speak up until I had to yell at him. He kept rolling his eyes, I can only assume he wanted me to take my mask off because he doesn't think science is real thing. The woman who took his place was helpful and could hear me just fine in a normal speaking voice.

Justin H. 
Rating:
5.0

I did not find out until the night before that the size truck I had reserved was unavailable. To say the least, I was very disappointed. The management at the specific facility I rented went the 2nd mile to try and help, but I was disappointed with the U-Haul reservation process!

Kevin T. 
Rating:
5.0

Nothing. I enjoyed every wondrous moment. I felt I was special. They were fast and efficient. Plenty of wiggling room to pick up a trailer. The trailer had very nice crlisle tires and it pulled behind my work van very very smoothly without any bouncing. loved it. steven Jones

steve J. 
Rating:
5.0

The phone check out and in dosen't work correctly because it couldn't confirm my location. even though location was working on my phone. Otherwise everything was great.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JERIS H. 
Rating:
5.0

Customer did not leave a comment.

Aarone C. 
Rating:
5.0

Customer did not leave a comment.

mike O. 
Rating:
5.0

This location had excellent customer service. There is nothing they need to change. I will rent from them in the future.

Cybil C. 
Rating:
5.0

No improvement needed! Thank You for your service.

patricia F. 
Rating:
2.0

Mostly I'm upset because I booked a different location and ended up here. I did have some difficulty finding the lock box, though.

Eric M. 
Rating:
3.0

Be greeted

Linda J. 
Rating:
2.0

The equipment worked great. We didn't have any complications. But the customer service was terrible! The "Neighborhood Dealer" was insistent that add the "optional" insurance. Our 6-hour rental, we were informed, had to be returned in 3 hours or we would incur "after hours" charges. He was condescending and rude. His wife who was going to check us in, was also rude. She was going to charge us a "cleaning charge of at least $25" if we didn't go clean fluid that had leaked onto the car dolly, even though we purchased the insurance. The closest car wash was over 2 miles away and they were closing soon. We were able to spray the dolly in less than two minutes, which made me angry that she wouldn't just do it since they were closing. I think they wanted us to pay after hours charges. I will never use or recommend this location.

amy H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Landon C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
3.0

I was 30 mins late picking up the rental yet when I returned the rental 30 mins late( on a sunday) I was charged a full day.. A little one sided if you ask me.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

N/A

kiet M. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Neal K. 
Rating:
2.0

They charged me $30 for a cleaning fee when there was Absolutely nothing different then when we got it.

Andrea H. 
Rating:
4.0

I'd never rented a U-Haul before, this location did a good job. I felt comfortable asking questions and understanding all the in-and-outs.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

This was the best experience with UHaul that I've ever had. The service was quick, yet professional and thorough. No long lines to wait, even for a peak weekend time slot.

Eric N. 
Rating:
1.0

When I picked up the trailer, do you have a technician came out guided me back and hook the trailer up on my truck for me even though I was completely capable of doing it myself. The individual did not hook it up correctly and the ball latch had not been twisted tight. It could have popped off at any time going down the freeway and it did pop off when I went to load my vehicle. Luckily I slowly backed the car off and it landed back on the ball without damaging the truck. There's a high chance I will not utilize you all again in the future due to this. It seems like a small issue but this is a massive deal and could've cost money and or lives

DANIEL D. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

The hitch was worn out it rattled the whole way home

NORA R. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
3.0

Was not able To get blankets or dolly. Was not offered another solution. Otherwise customer service was great!!

London B. 
Rating:
4.0

Make sure the equipment doesn't leak

MAKENZIE C. 
Rating:
3.0

All the windows and windshield were so dirty couldn't eve see out often!!,and I would check the shocks it rides like crap!!,

Shauna R. 
Rating:
5.0

The owner at M1 was very helpful and patient. Once you get through the U-Haul system to get the reservation the rest of the experience is good.

scott M. 
Rating:
3.0

The trailer light plug on the truck was loose and the cable kept disconnecting so the trailer lights would not work. Had to keep adjusting when getting gas.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
1.0

Absolutely I would NOT recommend and even about to file a complaint and put how shady this all is on every social media I have and report to the better business burial. I want to know how I file a dispute?

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
4.0

Customer did not leave a comment.

Kortney L. 
Rating:
4.0

Customer did not leave a comment.

MIRIAM W. 
Rating:
5.0

Customer did not leave a comment.

Dean J. 
Rating:
5.0

Customer did not leave a comment.

Cacey E. 
Rating:
5.0

Customer did not leave a comment.

Jessie G. 
Rating:
5.0

Customer did not leave a comment.

Bryon B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

The whole process was great. No need for improvement.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

REMUS N. 
Rating:
4.0

Customer did not leave a comment.

paula N. 
Rating:
2.0

I was happy to see that the truck was available when I came to pick it up. The equipment worked fine but was very old and the cab was not very clean. The people that rented the truck to me were not very friendly and clearly were not happy to be a UHaul rental franchise, they are probably fantastic auto mechanics, but their attitudes made it clear no one wanted to be bothered to help me get my truck. The $25 fee for having not swept out my truck was way too high. I do admit that there were a few bits of garbage in the back that I should have swept up, but $25 is a lot! There were three of us returning trucks all at the same time, I put mine in the back lot and parked it in a manner that was very convenient for the company, and the other 2 returners parked their trucks in front of the store. They got served first simply because they were closer even though I was there first. I wasn't expecting Nordstrom-level service at a UHaul joint, but this was just so negative I left feeling less happy then when I got there.

Kason M. 
Rating:
3.0

Customer did not leave a comment.

Shalyse S. 
Rating:
5.0

Customer did not leave a comment.

joe F. 
Rating:
5.0

Current uhaul pictures did not reflect scratches on passenger side and front bumper damage

Kerianne H. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

she was great!

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Merril D. 
Rating:
5.0

Very friendly and considerate

rand W. 
Rating:
5.0

Customer did not leave a comment.

H Micheal R. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Other then if it had rained or snowed the night before or that day, the yard was filled with mud I got mud all over my shoes and in the truck! I over payed and haven't received any info on my refund, that would be nice to know, got the U-haul Saturday and it's Wednesday? Other than that great service!

Samantha E. 
Rating:
3.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

vince O. 
Rating:
1.0

Since I did not take a picture of the back of the truck I could not prove that the woman there lied about the state the truck was left in and I was charged a $25.00 cleaning charge. Since I only put a king size matteress in the back there was no way I left the dirt in her picture.

Misty E. 
Rating:
5.0

Customer did not leave a comment.

Zoilynne S. 
Rating:
5.0

Your phone app is terrible.Had to go into the office and do the contract. Start development from scratch and get a refund from the current developer. Make sure the new developer has a clue before you give them a penny.

Zachery A. 
Rating:
3.0

The woman that helped me when I first got there was not very helpful and kind of rude. The man who helped me pick up the trailer and load the car was super cool and friendly. I liked him, not the woman.

Bryce A. 
Rating:
1.0

The clerk have a bad attitude, not friendly at all.

Manuel M. 
Rating:
2.0

It was not clear where to go and there was not anyone there to ask or help us.

Nicole S. 
Rating:
3.0

Customer did not leave a comment.

Jordan E. 
Rating:
5.0

Best way to move and budget friendly!!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Coleman B. 
Rating:
5.0

Customer did not leave a comment.

Isaac F. 
Rating:
5.0

Fast, friendly, customer care and service was/is very much appreciated!

Ronald M. 
Rating:
5.0

Friendly, helpful and overall awesome!

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

carolyn A. 
No reviews have been submitted for this location.

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