Customer Reviews for M1 Auto Repair
(U-Haul Neighborhood Dealer)

355 reviews

7586 S Redwood Rd Unit B   West Jordan, UT 84084

(801) 308-8568

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 6/25/2022: Closed
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(801) 308-8568

7586 S Redwood Rd Unit B
West Jordan, UT 84084

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 6/25/2022: Closed
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
3.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Jacquelynn C. 
Rating:
2.0

Changed my pickup location last minute. Forced me to do online checkin. Took forever, didn't work well. On return — even though during business hours — the guy said he sent home the lady who checks us in. So I had to do online checkin. Again, clunky and slow. Poor customer service. He then threatened that if even one crumb had to be wiped off the dashboard we'd be charged a minimum $100 cleaning fee. I guarantee we won't be paying that. Not after driving this truck 14 miles and getting charged like $45 for gas and mileage — what a joke. The prior customer didn't even leave it full and I'm sure I'm getting charged for their gas and mileage. This place is a joke.

Scott H. 
Rating:
3.0

The owners weren't present at the location during the previously agreed upon drop off time

Brandon E. 
Rating:
1.0

Was charged for fuel when I filled it up more than I recieved it with

Alissa T. 
Rating:
3.0

Customer did not leave a comment.

Raymond J. 
Rating:
4.0

Give me a discount for the miles that were due to the lack of availability at the location I selected. My preferred/selected location was less than 2 miles away. I was required to drive about 5 miles instead. Feel like I paid extra for nothing. Would love a call from U-Haul saying I'll be given a discount for the extra 6 miles that were charged at $1.29 per mile. Thanks.

MATTHEW H. 
Rating:
2.0

The representative did not listen to a thing I said. I opted out of the insurance and yet was charged. She forgot to give me the blankets I had requested and I had to go back for them. Very poor experience and I would expect more from Uhaul and those that represent that brand.

Adam R. 
Rating:
5.0

Very good

luis B. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
3.0

Have a phone number to call so can tell you your property been returned would be so easy for someone else to walk away with dolly I reternd

Shayne R. 
Rating:
5.0

Fast and Excelent service

Julio M. 
Rating:
5.0

Quick, easy and friendly service!

Tevita F. 
Rating:
4.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

I want to thank the guy who helped me unhook the trailer at M1 storage!

TJ F. 
Rating:
5.0

Customer did not leave a comment.

Dzenis S. 
Rating:
5.0

Customer did not leave a comment.

Freddie A. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

Customer did not leave a comment.

antonio U. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Happy with the service and the cost. The truck was available on the same day.

Ken C. 
Rating:
3.0

I had spoken to an employee over the phone and she wasn't as friendly as I would have expected. Short and sounded anxious to cancel my request.

Mark A. 
Rating:
5.0

None you guys did good 😃

Seanoa M. 
Rating:
3.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

Customer did not leave a comment.

RANDALL K. 
Rating:
5.0

The M1 location did an excellent job taking care of us. My move was moved forward two days, and my wife is pregnant, so I was not having a great time moving. I was running late, and when I showed up they had everything ready to go. Even the extra equipment I had rented was already in the truck. It was such a weight lifted off my shoulders. Thank you!

TYREL B. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

Cristobal G. 
Rating:
4.0

Customer did not leave a comment.

colby T. 
Rating:
4.0

Customer did not leave a comment.

Rod G. 
Rating:
5.0

Customer did not leave a comment.

MICHEL K. 
Rating:
5.0

Remove the smoking smell from the van. Thank you.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Utonya N. 
Rating:
5.0

Best customer service ever!

Gerald D. 
Rating:
5.0

I like their fast service.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Mitch B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

GUY G. 
Rating:
5.0

Customer did not leave a comment.

Olivier P. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
4.0

Always fast and friendly

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

BRANDEN C. 
Rating:
5.0

Customer did not leave a comment.

CODY C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Tony L. 
Rating:
5.0

the general website needs to be more user friendly .

Tammy Q. 
Rating:
5.0

Your app didn't work, no pictures would ever upload and it would go past the odometer screen. Everything about the location was great. You app check out doesn't work.

Daniel S. 
Rating:
3.0

I left my car parked there Infront of the building and took the van to help my neice move, when we got done an HR later I look at my phone and see that I missed a call from the owner saying my car got towed cause it was park Infront of the car bay and he tried to call us for an HR. I didn't have a problem with that, besides he could have told me before I left to not leave my car parked Infront, he said there signs everywhere and he shouldn't have to tell anyone. Well I just pulled up to the building and parked and got out, it wouldn't hurt to remind people or ask them where they parked but Instead just town a vehicle for the fun of it it seams. I won't be going back to this location cause there is literally no where to park.

stephen A. 
Rating:
5.0

Customer did not leave a comment.

MARCUS E. 
Rating:
4.0

M1 Auto a great place for a convenient pick up. Nice people.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

SPENCER P. 
Rating:
5.0

Fast and Friendly... Thank you

REBECCA S. 
Rating:
4.0

Customer did not leave a comment.

REBECCA D. 
Rating:
3.0

Customer did not leave a comment.

KARLA G. 
Rating:
5.0

Customer did not leave a comment.

CHAD L. 
Rating:
5.0

I can't think of anything to improve this location. I always rent from Uhaul but have not used this particular location. I had to use it because all other locations that I typically use were closed for a state holiday on the day that I needed the truck, and all showed no vehicles available because they were closed. Even though Uhaul has online pick-up and return abilities, it was very difficult to find an available vehicle that day. This location is a little out of my way but I will likely use them in the future.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

MARCIE N. 
Rating:
5.0

Everything went well. No need to change anything.

Robert D. 
Rating:
4.0

I always thought that the customer came first, but when something happens all uhaul cares about is getting their money and their truck. That's it just the bottom line. Screw the people. Threaten them. Nice job

JOHN L. 
Rating:
3.0

Poor signage. I passed the place three times. The name of the repair facility that was renting the U-Haul was small and not noticeable. I don't know how they would have rented me a truck if I didn't have a modern smartphone. I checked in and then they sent me a text with a link. I don't always carry a smartphone and the worker explained that they don't know how else to rent it to me without a smart device for me to take a picture of my ID.

MATTHEW PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Customer did not leave a comment.

DALE O. 
Rating:
5.0

Very helpful and quickly processed my return.

JOEL R. 
Rating:
4.0

Customer did not leave a comment.

Joel J. 
Rating:
4.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

The pick up and drop was easy and very quick. You do everything online and it's a breeze getting it all taken care of

BETTY S. 
Rating:
5.0

Customer did not leave a comment.

silvia L. 
Rating:
1.0

Pulled a chair out of the van left it up against there building i told them I would be there in 5 minutes to pick it up had an emergency couldn't get there . They charged me 25 dollars and threw away my chair

lulzim K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

GLORIA A. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
4.0

Customer did not leave a comment.

Chett H. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
1.0

I drove 27 miles and they lied and said I drove 65 miles which Is crazy I only needed it for the 16 min drive they charge almost 120$ never ever will I go back worse buiness they wouldn't show me the milage or anything scam!

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Kent E. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Na

DIANE F. 
Rating:
4.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Courteous and knowledgeable assistance. Thank you.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Uribe-Gama A. 
Rating:
4.0

Larger or more obvious signs to point people to where the Uhual office is and something more identifiable from the road.

KENDAL N. 
Rating:
1.0

Customer did not leave a comment.

austin B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Glyn R. 
Rating:
5.0

3 people came out to take care of un-hooking the trailer while one person had me checked out in minutes. So easy. They were extremely nice.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Layne N. 
Rating:
5.0

Simple to drop off.

Darin J. 
Rating:
5.0

None noted.

patrick O. 
Rating:
3.0

The mobil app and the website were glitchy at best, and sucked as far as a user experience is concerned. As I was renting my van, (now mind you I have an account with U-Haul) the rental and confirmation did not show up inside my account, even though I had signed in prior to getting a quote and reserving my van. I had to click on the link from my email to access my reservation. The return process was similar. I had to navigate from my email to the reservation, but step 3 of the return process required me to log into my account. When I did that it glitched out and wouldnt' let me complete the process. This was duplicated with both the iOS app and on the chrome browser on my phone and while I was on the phone with an amazing CS rep. So there's that. Based on the app experience, I wouldn't use U-Haul again. but because I have such good experiences with the real people face-to-face, I will most likely continue to use U-Haul in the future. Keep connecting with good people, Please fix your app!

Jason H. 
No reviews have been submitted for this location.

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