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KALOSI P
Customer Reviews for M1 Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was convenient to where I live. The staff were great. Access to the lot was a little tricky. If you were not experienced with a trailer it could be a little tricky.
TRAVIS BM1 was fantastic. Everything was easy. Customer service was fantastic. I was so pleased with the visit that I will be using them for my next auto repair
Justin RThe whole process was frustrating. I had a van reserved at a location close to my home. While driving there, I received a phone call stating the van had not yet be returned and the location for pick up had been changed. It was across town, which added an additional 16 miles because I had to go back and forth four times due to the moving I was doing. To be charged for the extra mileage is unreasonable when the circumstances had nothing to do with me. I don't understand why a location closer to my home wasn't offered, even if it meant using a different vehicle. M1 was great though, I have no complaints with them.
ANDREW TGreat service. Accommodating staff.
BRADLY PThere drop box is different from the pictures. Very confusing
HEATH HLocation is terrible and the staff have no clue what they are doing. There are no designated areas that suggest where you will be dropping off your trailer. There were dogs roaming around inside so maybe if you want a rental vehicle and a place to watch your dog this is the place for you.
CLAYTON STruck was clean and ready to go.
KEITH NNo one was there and no help. I had to contact the UHAUL in Ogden to help me.
HOLLIE WAct like the customer matters.
ELISE DTruck had food and other trash on the dashboard. The app is terrible, constantly freezes, and makes the process frustrating and redundant.
Caleb BEverything went smoothly no recommendations.,
TRACY SConvenient location and staff very helpful and accommodating.
BRENT LParking was limited and hard to get in and out of.
LEONARD OThe only problem here was the drop box. I returned it on Sunday so no one was there. The drop box was strange I ended up calling U-Haul customer service and talk with Natasha she helped solve the problem. I would only recommend this location if it is open when you return the truck. I was there for a hour and a half waiting to get help on the phone
NEIL HThere is no uhaul key drop box for after- hours drop off.
GABRIEL LGreat service
GERARDO PI felt bad for the lady helping us. She had a huge line to deal with, and had to move trucks around to help people get out of the lot. She maintained a great attitude, but seemed like that was too much for one person. She was so professional though, and did her job with a smile.
CAMELIA CThe person who helped me was awesome and very patient as I had to make multiple changes to my car and ended up having to take a truck instead of a trailer. However, the truck that I rented was filthy. It was not cleaned at all with dirt bugs on the outside and dirty smelly cab.
Rickey WWhen I downloaded the app to complete the self-check out, my phone overheated, battery life dropped quickly, and the app crashed before I could complete the check out process. That's not a comment on this location, it's a comment for U-Haul IT dept. Come on, coders! Fix it!
Steven BTruck was clean but the ride was very bumpy
Susan CAmazing people to work with, I was in and out within minutes and they helped me with everything and hooked up the trailer for me. This was an incredible U-Haul experience and I would definitely recommend this location!
Caden CFix your damn app. I am no longer your customer because of how lousy the app and the service was : wasn't able to check in from a distance, wasn't able to find me once I was on site (and on time), it took me 15 minutes to reach a customer rep and then another 15 minutes to reach the "in person check-in" customer rep. The pictures I took once I brought the truck back erased themselves so I couldn't finish the reservation on the app. Completely wasted my time. It's going to take more than a 20 dollar voucher to get me and my extended family back as your customers. Fix your damn app!
Samuel PI had a good experience at M1 Auto Repair. Everything went smoothe and I was happy.
Julie JEveryone who helped me was amazing!!!!🥰from booking, to pickup, to drop-off. The whole process was so smooth. Thank you for your amazing efforts in service.
Keila BThank you for great customer service.
Timothy JWe were not able to use the app to check in the vehicle once we turned it in. This location was not open on a Sunday so we were automatically charged for an additional 24 hours and then had to call and work out the problem which was a waste of time. We ended up getting our refund but it shouldn't have happened in the first place. We didn't pick this location when we made the reservation. Our location was changed after the reservation was made because there wasn't a guarantee for the truck size we had reserved. We wouldn't have chosen this location to begin with because it's a sketch area of town and they're super short staffed.
Timothy AThe stupid app wouldn't recognize that my location preferences were turned on (EVEN THOUGH I DOUBLE CHECKED IT SEVERAL TIMES). An M1 staff member noticed my frustration, and even though he was leaving for the day, he brought me in and helped me out. GREAT SERVICE. The app has issues.
Mark LThe personnel was no helpful because There was no one to talk to but that's as plus for me.
Jenny Ghaving been a multiple time user i appreciate the ease and convience of your service. thanks
doug hThe staff was great! Some of the PR I’ve ever seen!!
Dirk PThe people at this location are friendly and helpful, but I usually just use the app for everything. I help a lot of people move and probably rent a U Haul a few times a year.
STEVEN HThe only thing I had a problem with was picking up after hours and I didn’t have Wi-Fi on my phone so to take pictures was a bit of a pain and also how they had to call someone to verify , tried my daughter , her friend , my boyfriend left his phone home so then my nephew .. lol but we finally got it done . Whoever is in charge of the West Jordan store on Redwood , super nice , helpful gentleman. 5 stars
LEEANN PThe people at M1 were the best. They were accomidating in getting the reservation and return issue resolved because the U-Haul App is a Miserable Attempt of Working Sufficiently. I will rent again only because of the help i received from this location. Great Job!
James EGreat customer service
Lynn KI can’t think of anything. Friendly efficient and fast, keep up the good work.
TIM GNo problems, everything worked and no issues
FERNANDO JJust did a drop off but was easy to do!
CHALET LThe shocks and suspension were terrible. It would have been fine for local moves but I told you I was traveling 700 miles and you still gave me an old, crappy truck.
Brian TI thought they would of noticed my drop off, when they were off. Had to call and ensure they had it several hours after they returned to work. but not primary business, so probably should have returned to a uhaul store vs. independent.
Wes MGood customer service
Dennis BIt started off a little rocky when they couldn't get their system to match the price we were given in our online reservation, but they got it all figured out and all went well. The van we rented wasn't very clean, but they came out and got it all cleaned and made us feel very comfortable in using it. I would highly recommend this location for their customer service.
CarolAnn OWill be using this uhaul location again. Awesome service great company!
Taylor HThe gate to drop off the uhaul was a little tight. And the app wouldn’t work for a while so it was a struggle. Good thing is, the owner was there and told us how to complete the drop off, even though it was Sunday and they were closed so we were happy he was there!
Candice WWe had planned to return our truck at 6pm unaware that the office would be closing at 5pm. This wouldn’t have been a problem except we were given no return instructions. It was unclear where to park the truck, what to do with the dolly, or if there were any other location-specific return procedures. The office was also very dirty and there was dog poop all over the lot where the trucks are parked. I understand that auto-repairs and truck rentals are not meant to be glamorous, but this was very much below average.
Lindsey CThe store manager didn’t open their doors until 10-15 minutes after their opening hours. There was a line of 3-4 customers waiting to rent their equipment.
Kendal NIt took us an hour to get the UHAUL. The people usually working weren’t there (they told us and we totally understand why) and someone else who doesn’t normally work uhaul was working and did amazing. We just had to move all day and were exhausted and had to deal with this. Then once we got the uhaul the gas was completely empty and we had to use our own money to put gas in. We got it mostly figured out and they were great about working with us, but again, a bump in the road that set us back an hour and a half. There was also empty capri suns in the front and garbage in the back.
Samantha B