The staff was great! Some of the PR I’ve ever seen!!
Dirk P
Customer Reviews for M1 Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at this location are friendly and helpful, but I usually just use the app for everything. I help a lot of people move and probably rent a U Haul a few times a year.
STEVEN HThe only thing I had a problem with was picking up after hours and I didn’t have Wi-Fi on my phone so to take pictures was a bit of a pain and also how they had to call someone to verify , tried my daughter , her friend , my boyfriend left his phone home so then my nephew .. lol but we finally got it done . Whoever is in charge of the West Jordan store on Redwood , super nice , helpful gentleman. 5 stars
LEEANN PThe people at M1 were the best. They were accomidating in getting the reservation and return issue resolved because the U-Haul App is a Miserable Attempt of Working Sufficiently. I will rent again only because of the help i received from this location. Great Job!
James EGreat customer service
Lynn KI can’t think of anything. Friendly efficient and fast, keep up the good work.
TIM GNo problems, everything worked and no issues
FERNANDO JJust did a drop off but was easy to do!
CHALET LThe shocks and suspension were terrible. It would have been fine for local moves but I told you I was traveling 700 miles and you still gave me an old, crappy truck.
Brian TI thought they would of noticed my drop off, when they were off. Had to call and ensure they had it several hours after they returned to work. but not primary business, so probably should have returned to a uhaul store vs. independent.
Wes MGood customer service
Dennis BIt started off a little rocky when they couldn't get their system to match the price we were given in our online reservation, but they got it all figured out and all went well. The van we rented wasn't very clean, but they came out and got it all cleaned and made us feel very comfortable in using it. I would highly recommend this location for their customer service.
CarolAnn OWill be using this uhaul location again. Awesome service great company!
Taylor HThe gate to drop off the uhaul was a little tight. And the app wouldn’t work for a while so it was a struggle. Good thing is, the owner was there and told us how to complete the drop off, even though it was Sunday and they were closed so we were happy he was there!
Candice WWe had planned to return our truck at 6pm unaware that the office would be closing at 5pm. This wouldn’t have been a problem except we were given no return instructions. It was unclear where to park the truck, what to do with the dolly, or if there were any other location-specific return procedures. The office was also very dirty and there was dog poop all over the lot where the trucks are parked. I understand that auto-repairs and truck rentals are not meant to be glamorous, but this was very much below average.
Lindsey CThe store manager didn’t open their doors until 10-15 minutes after their opening hours. There was a line of 3-4 customers waiting to rent their equipment.
Kendal NIt took us an hour to get the UHAUL. The people usually working weren’t there (they told us and we totally understand why) and someone else who doesn’t normally work uhaul was working and did amazing. We just had to move all day and were exhausted and had to deal with this. Then once we got the uhaul the gas was completely empty and we had to use our own money to put gas in. We got it mostly figured out and they were great about working with us, but again, a bump in the road that set us back an hour and a half. There was also empty capri suns in the front and garbage in the back.
Samantha BI simply lost half of my Saturday due to a problem on the trailer I rented to get a job done. I noticed the issue when I got home, contacted the customer service and it was not very smooth, it took hours of phone calls and waiting time. I lost 150 dollars.
Rodrigo PI would absolutely recommend this location. Customer service is 11/10. Definitely went above and beyond and guided me through the process. It was the best rental experience I’ve had. Thank you!!
brett dMike was great to work with. I will definitely rent from him again.
Bryan HGreat location!! Would def use these guys again!
Ashley MHonor online reservations and do not allow the agents to manipulate or try and force customers to pay extra.
John ZGive consistent details on when equipment is due to be returned. I received conflicting information from the rental location, and Uhaul.com and it wound up costing me an extra $50 because I was told I was a day late returning the truck, when I thought I was a day early. I do have receipts to back this up. But overall - it was as good of an experience renting a moving truck as I would've expected.
Lane CI would suggest actually replying to the guest when you send the receipt email after they return their equipment. When you guys send it and it gives you opportunity to email if the receipt has is wrong or you have concerns. I emailed twice and no response for being overcharged in many ways. Unfortunately I will not recommended or rent from this specific location again. It is quite sad.
Shianne Jdont threaten people with being called in for a stolen vehicle if they dont show up on time
RUSSELL JDrpooed off after hours
JOSEPH Pdrop off was weird - not at the address listed. Was actually half a block away. caused a bit of confusion!! This should be noted on the website!!
Stephanie WThe uhaul rep that check me in for my drop off was simply not a good experience. She had an energy that was slightly off putting. As I gave the keys to her, she started inspection. My partner and I, cleaned and mopped the truck before drop off and filled the tank up to a quarter tank which was the level required. After she finished her inspection, she comes over and says “so your total is $82 and I charged your card but it declined so you have a promissory note with uhaul, pay itit when you can!” We were baffled!! I asked her what made it so expensive and she charged us $72 fee because she said we didn’t fill the gas to a quarter tank and only filled it 1/16… she talked over us and was rude and impatient. It just felt like it was the first time she had done something like this. I went back inside and found another worker who I asked to double check the fuel. Sure enough, a quarter of a tank full. M1 auto repair fixed this in the end. I’m grateful but man, what a joke. Honestly, felt slighted and disrespected.
Ethan BI was charged for the cleaning fee when the cab of the truck was extremely dirty when I picked it up. I returned it with less miles used, less days used, and more gas then I started with, yet I was charged $40 for a cleaning fee.
Rick Cfound out after the fact that I was being charged for cleaning as well as for fuel even though I returned the truck with the amount that I left with( I have reciept of the fuel purchase). I sat in the office for over 5 minutes while the representative did the walk around. When she came back in I asked her if everything was OK. She said yes and that I was free to go. At no time did she mention the extra charges!?!
EILEEN KFUCK This place. The lot is a mud hole!!
ANTHONY FVery quick and efficient staff. I just returned a trailer and within minutes it was returned, unhooked and everything was resolved! Outstanding! This is a prime example why i use UHaul. Professional, thorough, and quick! Thank you for a great experience!
Timothy GOur overall experience was terrible. Our reservation was moved to another location the day before. That location wasn’t open when we needed to pick up the truck. The app was useless and we were at the location trying to pick up for over an hour. The verification process should have been explained to us, we were told we would have to answer a few questions, not the case. Then when we finally got the truck, the check engine light and check the fuel cap light was on and it had no fuel in it. Can’t believe how difficult it was to get through to someone to help, we were on hold twice for over 20 min and on 2 attempts our calls were dropped when we actually got to someone. This makes us never want to rent from UHaul again.
Frank CThe two females working in the office on all three occasions we had to go there (we returned 2 trucks and one car carrier) were rude, unhelpful, and offered no assistance whatsoever. I have rented from UHaul over the years and have never had a problem or bad experience until this one. Worst customer service EVER. And the office and drop off location are filthy dirty.
Zelma HCharged us extra gas which clearfield has wrong
Mckenna IDropped off the truck and trailer when they were closed so no return inspection from dealer. When they checked in the equipment I was charged a $50 cleaning fee. Doesn’t seem right as the equipment was cleaner and in better repair when I dropped it of than it was when I picked it up. I contacted the dealer and their agent was dismissive as to my objections to the charges. She basically told me to go pound sand and call Uhaul. I contacted a representative from Uhaul he was very helpful and requested that I upload the photos I took when I returned the equipment. He said that he would review with the area manager and get back to me within 72 hours.
Roger TNothing. Everything was great.
Alice BLobby smells strongly of cigarette smoke and there are big dogs loose in there. The cab of the truck was filthy and there was water leaking inside the back of the truck. The people were nice but I’ll never use this location again.
Kristal WTrailer was missing front wheel which made it impossible to disconnect trailer to load and unload. Also because of this I needed help to disconnect when I returned
Victor VIt was a late night drop off so I did not interact with anyone. I can't really rate them.
Sonya LBe more attentive to customers, shouldn’t argue and think customer is lying when in fact you guys are in the wrong.
Tim DThe key was not there! Extremely dissatisfied!!
Brandon PSlow computers so it took a while to get checked in. The truck was covered with bug guts on the windshield and front. I had to clean the windows before I left out.
James GIt was fast and easy. And the low cost of renting it was perfect.
Darlene SSame as above EXCELLENT
lorine v