Thank you!RICHARD K.
Mt Konocti Truck & Auto Rpr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed, real people! Friendly, helpful and will definitely use them anytime I need something in the future.john M.
The Kelseyville UHaul is an excellent business. Mike, the owner, is great! Conscientious, friendly and honest - I have used this location for multiple moves and don't go to anyone else. Thank you Mike!Zoe L.
Excellent customer service from all the staff. Will go no where else for my truck rental needs. I recommend Mt Konocti to to all my acquaintancesjose P.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Adam P.
This location was over 3 hrs away from me, 1 way. Having to drive that far to pick up the trailer was a major inconvenience. Its ridiculous that U-haul was not able to maintain my online rental reservation at location I originally chose. The customer service rep over the phone even told me that the online booking tool is frequently unable to honor its initial location reservations. This needs to be fixed. Its awful to be called the day before pick up to be told that I have to drive so far to get my rental.Jason M.
Customer did not leave a comment.JOHN M.
The place did not have the furniture dolly which was part of my order and I had to ensure (because it wasn't in the truck) I received the utility dolly. The little man was very rude, cussing at life, with many very polarizing political statement pieces around his office.Spencer B.
Staff was rudeKevin M.
Customer did not leave a comment.Craig D.
Best U-Haul rental company in Lake County. I have rented from this location and the same individual, who may be the owner, multiple times and have received the the best service and cuts straight to it. I have probably Six U-Haul locations that are closer and that I pass on my way to this location. Give the man an award! Five Star Service Every time.Michael C.
The man I interacted with was very nice and helpful, but he wasn't wearing a mask and I had to go into his office to take care of the paperwork.Lisa N.
Thank youRaymond S.
Customer did not leave a comment.Robert B.
Mike Blew the unit out twice. But previous user was hauling things in dirt. the unit needed to be washed out. All of the red dirt stained our mattress bad. I would like compensation of all the mattress cleaned at your expenseJoseph A.
Customer did not leave a comment.Steve H.
This location pick up was 1.5 hours away from my requested location. It had the same â€œarea codeâ€, but was a distance from my home over a difficult terrain (twisty, high elevations etc). No â€œcruise controlâ€ on the vehicle, which was not user friendly as I moved From northern CA to Southern CA.debra B.
Wow! This guy keeps the place and equipment very clean he was very professional and friendly I wish all the other uhaul places can learn from this place.CARLOS P.
Customer did not leave a comment.Christopher C.
I spoke with the owner before my scheduled pick up. He told me he did not have a 20 foot truck on hand and would have to fine one. He called me the day before my scheduled pick up to inform me he had a truck. We spoke about the equipment I ordered and he assured me it was ready to go for an after hours pick up. When I arrived at 6pm on Thursday the online system did not work to access the truck. I opened the back of the truck and NONE of the equipment I ordered was inside. I called Uhaul and was informed there was nothing they could do and I would have to come back the following morning. So right off the bat I lost a half day of my planned trip. I arrived the next morning to the shop and the owner was very rude and admitted he â€œforgotâ€ to put the equipment in the truck. When I told him that was a big disappointment he said there was nothing he could do and would add an extra day onto my rental which did absolutely nothing to help me. I had already budgeted this trip in time and this was a problem. He did not care. I informed him the inside of the truck was filthy and he did not care and said take it or leave it, he did not care either way, he had his own problems that day. I tried to remain calm but with dealing with my father passing away and then this trip being disrupted right off the bat I was upset, especially after speaking with the owner the day before. I would never recommend this establishment to anyone. Extremely poor customer service and not a care in the world for them inconveniencing you and your time.Andrew F.
Not their fault but did not have what I ORDERED. Very frustrating. Super nice Brian was helpful however with his hands tied.Brett R.
Customer did not leave a comment.Michael C.
the services was great!!!!Teresa G.
Customer did not leave a comment.Marc F.
Customer did not leave a comment.Seth A.
Customer did not leave a comment.Derek W.
Wonderful serviceKathleen O.
I got absolutely great servicejohn Allan A.
Uhaul corporate is a bunch of fuckheads who are cavalier or worse when it comes to customer service, but the people at Mt. Konocti are peerless, absolutely the best, when it comes to taking care of the customer.John E.
I rented a truck for about 25 hours, got charged for 48 hours. Was about an hour late returning it, even called and informed the office I was fueling up and on the way back. Will not return.KYLE C.
My $100. 00 deposit was NOT returned to my account! It's been a month. WTF. I've tried calling customer service CAN'T was put on hold for over an HOUR. Shitty customer service.Rudy A.
First time renting a U-Haul and it was a great experience! Very helpful Team members.Kanica Y.
The customer service was great. This location is reliable, clean and I will definitely rent from them again.Michele R.
Customer did not leave a comment.brian G.
Customer did not leave a comment.Randall Z.
Didn't like all the steps to rent the truck on the app. Would much rather have a person to deal with.HOWARD W.
Mike is the BEST!! At Kelseyville uhaul location!!DEREK N.
Great Family owned business.ken D.
The staff was incredibly helpful, courteous and prompt. I would absolutely recommend to a friend of family member.Paul D.
Customer did not leave a comment.Michael I.
Mike provided excellent customer service, he went above and beyond to make my move easy. 5 star service all the way. Thank you MikeMariah S.
Customer did not leave a comment.Edwin Y.
Customer did not leave a comment.Chuck S.
Customer did not leave a comment.joseph S.
Customer did not leave a comment.Peggy D.
The truck room has a leak in it that was not known until it started raining early this morning. We found accumulated water on the floor of the cargo area near the front that caused several items to get wet or damp. It is not known yet if anything is permanently damaged until we dry everything out. The windshield wipers blades were coming apart and need to be replaced.John M.
Customer did not leave a comment.Rico M.
Customer did not leave a comment.Derek N.
Everything was great got it unloaded And sleep inside thanks so much ??????Kriston B.
Customer did not leave a comment.Derek N.
The disinfectant spray they had me used for a spray on my hands was a metal can my understanding is the virus can live on metal for up to nine days so my question is who's cleaning the metal can in between peopleChris C.
Customer did not leave a comment.DANIEL V.
Customer did not leave a comment.Glenn A.
Customer did not leave a comment.Tommy R.
Customer did not leave a comment.Val A.
Mike is awesome!audrie S.
Customer did not leave a comment.Amanda B.
I dont think milage should start right away you should get fifty miles free each day that's allRaymond L.
Mike was so great! Overall awesome experience, thank you so much!!Gabrielle J.
Customer did not leave a comment.Jenna W.
Customer did not leave a comment.dory S.
The Owner Mike is a Great Guy. I will use this UHAUL location again. thank you. John Jones Kelseyville Ca.John J.
Cost more due to no trailer I wanted was available in the countyWarren L.
Customer did not leave a comment.Jason I.
Longer Saturday Hours. Excellent Service !!!jack M.
Customer did not leave a comment.Holly S.
Friendly staff made this a pleasant, no hassle experience.Joel S.
Customer did not leave a comment.Charles L.
Excellent service. Efficient and friendly.Steven S.
The little lady at counter that helped me was amazing. What a great place. I even got to scratch the belly of the old dog on the floor. Truly a family shape. I'm a customer for life.chris M.
Always great service!lakefamily R.
Excellent customer service. Will always use this locationDIANE G.
I had to change my drop off location due to an error by Rep. at Kelseyville location. Rep. by the name of Allen helped me and took care of any issues. He was outstanding!! Rep. at orignal dropp off location was terrible!!! I did not get her name. Read me the riot act on changing drop off location!!!Daniel M.
Extremely pleased with all aspects of our interactions with Mt. Konocti Truck and Auto. They are excellent.Patricia R.
Get rid of the online check in. I turned in the truck on time but because I didn't click on a link until the next day I got charged an additional day. Check in should be done by each location so a receipt is given. Certainly not customer friendly.Dominic N.
Customer did not leave a comment.Robin H.
Very nice staff super fastTommy M.
Customer did not leave a comment.Bob P.
Excellent place to rent a Uhaul from..customer service was excellent!debra V.
Your software needs a ton of improvements. It took me over an hour to get the code for after hours pick up and then when I went back to get the car hauler it took just as long as Mike at Konocti Auto kept getting kicked out of the system. Get some IT people in.Dave L.
Customer did not leave a comment.Julene C.
Great Customer ServiceDonna T.
Mike is awesomevalentina S.
Doubled charged me for my rental. Still have not received a creditDesirae L.
Customer did not leave a comment.LORENZO E.
Customer did not leave a comment.Sarah H.
Mike and his Star were AWESOME. And extremely understanding to my moving challenges. Five star for this locationNora B.
It was all good.Robbin E.
Both places were great mike in Kelseyville and his wife very nice and helpful and Nikki at cloverdale empire mon storage and uhaul has always helped made things easy both places A+ and staffJesse F.
Customer did not leave a comment.Glenna L.
Customer did not leave a comment.MiShell M.
Customer did not leave a comment.Jake M.
Customer did not leave a comment.Joanna R.
Customer did not leave a comment.Mike N.
Customer did not leave a comment.RAYMOND G.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Daniel G.
Tying things to the wall is very difficult, hooks, clips etc. would make it safer from shifting & packing. Just a thought.rick P.
Customer did not leave a comment.Zoe L.