The furniture dolly we reserved with our truck was not there. We had to call the 800 number since this wasn’t a U-Haul shop and wait on hold a very long time before we could speak with someone. The rep didn’t offer to drop the dolly off for us. We were told we’d be transferred to someone else in reservations to try to get a dolly. That was unacceptable as we had a three hour window to get our daughter’s apartment emptied before 10 AM. This wasn’t the only problem: we originally reserved a smaller truck just a few minutes from our destination but we were called the night before and told that it was now unavailable…unless we wanted to pick it up in Whitewater, nearly an HOUR away!!! SO, we spent another 45 minutes of our time trying to locate a truck closer. We had to pay an additional rental fee because the truck was bigger. All in all, we are very unhappy with the reservation process and lack of customer service. The people working at MAACO were fabulous to work with, thankfully.
timothy c
Customer Reviews for MAACO
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paid in cash. Told that they could only return deposit in check and not in cash. Told I needed to come back on a different day. Returned the truck on Sunday, told that I would be able to get a discount if paid in cash vs card. Why would I be told otherwise.
nathan bThe people at the location are very polite and helpful
Vaishakh UI orderd a 15 ft. Uhaul on line -three weeks before my move. I was called the day before and told it’s not available. I could drive 40 miles to another state or take a smaller 10 ft truck from Madison. It was a very disappointing experience as now we are stuck with a lot of stuff to still move.
Amy VI spoke to no one since it was Saturday. Dropped off via the app and went smooth. I’m saying this because I can’t speak to many of the questions above.
Erin BI rented this truck for 4 hours, returned it full of gas at 8:30pm on Friday night per the contract. The UHaul website showed that I still had the truck and that it was overdue until Tuesday after noon. When I reached out to UHaul on Sunday they said I had to wait until the next business day. When nothing had changed by Monday at noon, I phoned Mike at MAACO who apologized and said it would be done within the hour. When nothing had changed by 4:30 I called MAACO again but got their voicemail. I called UHaul customer service and a very nice guy called Steven tried unsuccessfully to reach Steven and then the area manager. He sent a detailed email to that manager who was on duty until 7pm, and told me this mgr might be able to handle the closure of the contract himself. The rental didn't show as returned with a receipt to me until Tuesday at 12:30pm. I've rented a lot of UHauls over the decades and always had good, professional experiences. Mike is a nice guy, but the business end is not up to standard.
Martha GSuper nice manager and the trailer was very well maintained.
Joe GI got billed a 20 dollar after hour drop off fee no one told me about as I did a favor in dropping it off at that location to help place that equipment in a needed location. Disappointed
RICKY WThe furniture pads we paid to rent were missing, yet we were still charged for them. The windshield wipers would get stuck on the side of the van so they would not work until you physically pushed them back onto the windshield which made for a relatively unsafe driving experience where I had to pull over multiple times.
Lincoln HAlmost everything was great. Unfortunately, the battery on the truck was dead when I tried to leave. They were able to jump-start the truck pretty quickly and get me out the door.
DAVID W