I orderd a 15 ft. Uhaul on line -three weeks before my move. I was called the day before and told it’s not available. I could drive 40 miles to another state or take a smaller 10 ft truck from Madison. It was a very disappointing experience as now we are stuck with a lot of stuff to still move.
Amy V
MAACO
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53716
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Customer Reviews
- 3.5 Average Customer Rating
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I spoke to no one since it was Saturday. Dropped off via the app and went smooth. I’m saying this because I can’t speak to many of the questions above.
Erin BI rented this truck for 4 hours, returned it full of gas at 8:30pm on Friday night per the contract. The UHaul website showed that I still had the truck and that it was overdue until Tuesday after noon. When I reached out to UHaul on Sunday they said I had to wait until the next business day. When nothing had changed by Monday at noon, I phoned Mike at MAACO who apologized and said it would be done within the hour. When nothing had changed by 4:30 I called MAACO again but got their voicemail. I called UHaul customer service and a very nice guy called Steven tried unsuccessfully to reach Steven and then the area manager. He sent a detailed email to that manager who was on duty until 7pm, and told me this mgr might be able to handle the closure of the contract himself. The rental didn't show as returned with a receipt to me until Tuesday at 12:30pm. I've rented a lot of UHauls over the decades and always had good, professional experiences. Mike is a nice guy, but the business end is not up to standard.
Martha GSuper nice manager and the trailer was very well maintained.
Joe GI got billed a 20 dollar after hour drop off fee no one told me about as I did a favor in dropping it off at that location to help place that equipment in a needed location. Disappointed
RICKY W