Customer did not leave a comment.Mary Melissa W.
Customer Reviews for Mac Allen Ample Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALYCIA C.
Customer did not leave a comment.Calmonte A.
Great customer serviceKATHY D.
The service I received was very excellent!!!Trish M.
Customer did not leave a comment.Brianna W.
Customer did not leave a comment.Diwanda C.
Customer did not leave a comment.CHERYL K.
Female representative went the extra step in helping me in getting a rental van.hampton F.
Customer did not leave a comment.PHILLIP S.
Very friendly and helpful staff!SALLY T.
Customer did not leave a comment.ryan H.
The online check-in and check-out process was not smooth at all. It extended the process 15 minutes and it was more frustrating than anything else. I would not recommend the self check-in/out process.Guile C.
The lady that was at the front was awesome. She was professional and courteous. She explained everything to me due to the fact this was my first time using a U-Haul service. I brought the U-Haul back on full as well as clean and went less than 30 miles that was listed as the mileage I thought I would be going. She was nice when people came to the door without a mask and when more than one was trying to enter the room. She explained nicely the Covid requirements as well. This was at 9:30 on 1/30/21. Thank you for being the better part of a bad situation. I will be using you all again because I have to get my things from storage to my new place as well. Thanks again. I appreciate it very much.MARILYN H.
Please just keep up the good workEDWARD W.
Customer service was excellentMichael B.
Outstanding customer serviceWILLIAM G.
very helpful stafffJOHN M.
The guy was rude! The girls at desk were nice. He argued with me over the price of the rental that I booked with 800 uhaul and didn't really want to honor my reservation. There was a Problem with the tire pressure or sensor gages, on tires on both rear tires brought it to his attention and he said it was no problem meanwhile the light was flashing the entire 1300+ milessusan C.
Customer did not leave a comment.FREDY L.
Customer did not leave a comment.Yovan S.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Beverly V.
Disappointed in billing issues. Need to understand why I received an electronic receipt for $81.52 and was charged through my bank for $121.10. That is not right. Needs to be addressed and fixedMichael P.
Customer service at this location was ExcellentMichael P.
Customer did not leave a comment.KRISTIE W.
The gentleman who is there lies about a trailer there. I made a reservation for a trailer. He call me and said he did not have a trailer. So I call back a gentleman at another u-haul office, who made the reservation for me. I told him that the gentleman at Ample storage said he did have a trailer. The gentleman who made the reservation for me have me the district manager for u-haul. So call the district manager and told him the situation. The district manager said that my trailer is at Ample storage. I said the gentleman there said it's not there. So I said ok. I call back Ample storage and asked the same question. Again I get the same answer, he doesn't have a trailer. So I call the district manager back and told him that Ample storage does not have a trailer. At that time the district manager said give him 5 minutes. So I did he call me back and said my trailer is there go pick it up . I said ok and come to find out the trailer was there the whole time. I rate this experience 1 out of 10. Thanks again.MENDELL W.
Customer did not leave a comment.kevin A.
Customer did not leave a comment.TRASHAWNNIA LYNE L.
Customer did not leave a comment.david H.
Nothing to improve because Kathlyn Moran was awesome!COURTNEY C.
N/A is was good service for my short notice need.JESSE A.
I had the pleasure of dealing with this local U-Haul since July 2019 and I find the staff to be courteous, friendly and professional in caring out their business...... clean, well organized and well maintained. I will use their services again without a doubt and I will suggest any that I know who's looking for U-Haul to choose this local company in Goldsboro, NC.Teena A.
Customer did not leave a comment.Roston S.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.CORENDIANNE M.
Passenger seat was filthy. I don't know what was all over it. I didn't have a passenger, so it was OK for me.lisa F.
The truck was disgusting. Had not been cleaned. Smelled horrible. Had macaroni all over the drivers side. You would think during the pandemic they would take the time to atleast wipe it down with Lysol wipes or something.ANDREW G.
My truck was full of roaches. I would recommend that trucks are sprayed after being used. I felt very nasty as I transported my furniture to my new location because it appeared that the person before me had a serious problem with these bugs. First time this has ever happened when I used a U-haul vehicle. But the place I rented it from was very nice and the lady that helped me was excellent. Thank you!!!Kelly D.
Customer did not leave a comment.DOUGLAS R.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.Sean H.
Staff was friendly and efficient. Location is good. Can't give recommendation because my online reservation asked for a ten pack of blankets. None were available. So had to scramble a bit to get my own.Edwin K.
Customer did not leave a comment.ERIN B.
The agent on duty 7/25/2020 was excellent at both pick up and return. I believe her name is Kathlyn.albert E.
I wanted to return unused sofa covers but couldn't.. There wasn't any signs displaying no returns and if so I wouldn't have bought the coversNATHANIEL W.
All was goodscott G.
My experience was as smooth as silk!! Kathlyn was simply awesome!!! She answered all my questions, helped me understand the terms of the rental and available options. I would definitely recommend this location to family and friends. Thanks!!RALPH B.
Customer did not leave a comment.Scottie J.
Customer did not leave a comment.Julie D.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Elizabeth L.
Everything was perfect.PHILLIP S.
Customer did not leave a comment.LAMONT W.
Customer did not leave a comment.Hope F.
Excellent personal service clean comfortable office. Trucks very clean .STEVEN W.
Excellent customer service.Flotilla B.
Your company change my pickup location and then by mistake cancelled my reservationGarry H.
This facility is the best in Goldsboro! Mac was very helpful and accommodating!KATHLYN M.
Excellent customer service.Flotilla B.
Cheerful Lady & Friendly PeopleWILLIAM W.
Thank you!FRANK BERLYN G.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.CANDIS M.
Great experienceJohn G.
Not a thingchris A.
Nothing everything was greatLatasha P.
Customer did not leave a comment.Jeffery H.
Customer did not leave a comment.Jessica H.
Customer did not leave a comment.Rene S.
Customer did not leave a comment.Michelle N.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Elizabeth P.
Customer did not leave a comment.Lesley E.
Best U-Haul Dealer Around.Mac A.
Customer did not leave a comment.Davicene P.
Only at this location have I had a problem which was, very little help. I understand that we have to maintain social distance at this time however, we could have made the transaction from on the outside of the door. All she had to do was hold the door open because her desk was about 8 feet from the door. They could have taken other message to meet the need of the costumer but they allow the online assistant do all the work in helping us. There is also a drop box where keys and other information that they may have needed to take care of the transaction. They are fearful to the extreme which is not good for business.Elizabeth B.
Just don't let them(customers)rent from the uhaul location in pikeville connected to a restaurant on Goldsboro St. in pikeville, I have been with the uhaul family for a little over 2 years, and they are the worst uhaul hub I have ever dealt with very racist, and disrespectful. I have it all recorded. Other then that uhaul is a great company to rent from. I will recommend friends, and be back myself, but never in pikeville NCJermaine W.
Customer did not leave a comment.georgia L.
Customer did not leave a comment.MIKE S.
Customer did not leave a comment.Nathan B.
Very Professional I all aspects. Awesome Customer ServiceJohn L.
Excellent customer serviceterry W.
Customer did not leave a comment.Ray S.
Vehicle had a horrible smell on the inside.Kamesha B.
I've rented a uhaul from this location twice before. The people are great. However, this time, the truck itself was a disaster. It was clean but equipment was not maintained. The rolling door would not stay open when loading and unloading our one haul. Then, we went to close the door to return the truck, it would not close. And the dolly was not able to be removed from the truck. Because of this equipment failure it made for a long and frustrating move.Erica G.
Customer did not leave a comment.Stephanie R.
Customer did not leave a comment.DERRICK D.
This facility needs no improvement! They have always been kind and professional, and very courteousTiki J.
Great staffROBERTO R.
Customer did not leave a comment.Roy S.
Customer did not leave a comment.Keith T.
Very good service very friendly and courteous. Great ??Linday C.
Great staff! Ensured we had everything we needed and were ready to go on time! If we have a need again, we'll be back!john S.
Very friendly staff and overall very easy drop off.Stephanie D.
This location was NOT my assigned drop off and I would not have been able to drop off the trailer at the assignment due to Sunday closed and Monday holiday. It took 2 people to get the trailer off my hitch so 24 hr drop off was a problem. I'm lucky I found this place for storage and help dropping offKari C.
I visited 2 other uhaul facilities before choosing to use this facility. The other 2 locations were horribly operated with rude and incompetent staff. The staff at this facility was knowledgeable, helpful and very professional. I would use this facility again if needed. Definitely recommendSteveison I.
I can't recommend any other things that you can do very satisfied with the staff.Allen P.
I couldn't get a visible picture of the odometer.Edna S.