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JAMES C.
Customer Reviews for Mac Allen Ample Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff! Very helpful! Highly recommend renting.
John S.This location didn't even exist. Why is Ample Storage not an option for dropping off? This is a very nice location that MUST be added to your drop off. If I wasn't for this location I would have been stuck with a 26 footer all weekend. Such a great location.
Marchelle H.Customer service was Excellent. However, the 20' van I rented brake lights and rear turn signals did not work.
TJ B.Very friendly and professional. Very good people.
joe P.I had a pretty decent experience customer service wise. They are genuinely nice folks and knew what they were doing, however, the rental was a disaster. The truck was not clean at all. I have pictures to prove. The front cab had food on floor and smelled like marijuana. The back of the truck had cigarette butts all over the floor and the hand truck was unlocked and thrown to the side. It also had a horrible odor. I'm not sure who is responsible for cleaning the trucks after use but they failed.
josh E.The office was the nicest and most comfortable UHaul office I've seen. The staff didn't seem very engaged or motivated, though. Average service overall.
Ashley P.Phenomenal Customer Service 👏 👌 🙌 👍 â¤ï¸
MICHAEL R.Very difficult to review. The people associated with the rental were very all very helpful and pleasant to deal with. However the vehicle that was rented was not service ready due to A/C malfunction. The only vehicle available was smaller and was not big enough to haul our material. We therefore had to make an additional 75 mile one way trip to finish the job. Very disappointed in that aspect of the rental.
CHARLES K.Nothing everyone was super nice and super helpful and I would recommend to anyone
ashley S.Everything was good. I know every thing over 100 miles is 29 cents per mile. It would be better if it was 29 cents per mile for the whole total miles but it's still ok either way. At least it does drop to 29 cents over 100 . It was good and I'll use U Haul again if I need to rent again
ed M.I don't think there's anything needed
THOMAS E.Everything was fine
THOMAS H.Excellent
AZGHAR J.Makes moving easy!
Lisa F.Attendant enabled us to drop off truck at our unload destination instead of the U-Haul assigned location several miles away.
CHARLES V.LocTion changed for pick up 4 times over a 4 week period. Poor communication from 1 800 uhaul to me customer and 150 miles of unnecessary driving with pick up location in Goldsboro. Pick up process involved complicTed and too in depth acquire photos head shots etc prior to pick up
Carol Y.Outstanding job continue what you are doing. Very courteous
eddie G.Assistant manager was so friendly and helpful 😀 Grasias
Amairani G.You guys are awesome, will use you again in the future
Susan A.Nothing keep up the good work
Joyce H.The customer service was great. I would definitely recommend them for your moving and storage needs.
TONJUR M.Nothing whatsoever. Great availability and excellent staff!!
Bryan L.Very friendly and fast service. The van was in top shape. I very much enjoyed the whole experience.
Katherine H.There is nothing to improve . Excellent service
VIRGINIAMELENDEZ J.Overall service was awesome but the van I rented was dirty. Other than that I would definitely use them again.
KIM W.I was satisfied
Pat M.The woman who checked me in was pleasant to work with.
Michelle M.Clean the dirt from the back of the truck, tire light was on, did not receive a full refund from the appliance dolly and furniture blankets missing.
Ashlyn S.Very nice
DON H.I did mobile pick-up and drop off this time and I don't know that it was any faster or simpler than just going inside and pick up at the counter. I think the mobile pick-up can be more streamlined; otherwise, it may be faster to just go inside.
Thomas N.Nothing because you all did a great job for me with everything, I will be using you all again
thelma C.I had originally rented the truck for two more days to make sure I'm had plenty of time. But, my crew helped me in record time and I was able to complete my move and return the truck two days early. However, due to U-Haul policy, I couldn't get a refund. Which is unfortunate because I'll bet it I kept it longer due to circumstance that they would have charged me. 😑
monica E.Customer service was awesome. She was very helpful &caring. Made the process fast and easy. Will definitely be back for any of my moving needs in the future.
VALENTINA B.The dolly I reserved was not available and I was not told ahead of time. It took us hours to find one in order to start our move.
Brianna S.Great crew
LESTER C.The young and courteous customer service representative, Kathlyn, was incredibly helpful. She provided two other U Haul locations who could rent me a utility dolly which was critical to my rental. She also extended her warm and courteous manner to my granddaughter who was celebrating her 10th birthday that day. She made the overall experience with UHaul seamless and smooth sailing. Thank you!! Guy G
Guy G.Mac and his Team are always very friendly, helpful, professional and efficient. The van I rented was perfect for what I had to move. The van drove great. This location is convenient to where I live when I need to rent. I would recommend to anyone as an option.
TURNER W.Two days on I still have not received a receipt. The van has flashing engine light on most of the journey. The odometer could not be read at the beginning as tire/engine minor lights came on. A/C Worked only when van was driven around 25mph. Constant smell of burning rubber and strange noise from engine when slowing down.
ALAN N.Great customer service
ROBERT W.Excellent customer care.
Sylvia S.The customer service at the location is excellent. The van could have been a little cleaner, but generally pretty clean.
Robert B.The truck had missing lights and I was told it was still drivable and or else go and buy a light to put in it. We don't check to see if the lights work and other parts. We check gas levels and mileage. I went back and got another larger truck with the same quoted price (ONLY POSITIVE thing about the rental experience)
Barbara P.Awesome they are nice people
Brandon H.Matt and kathlyn have always been excellent, storage and with uhaul, gonna miss seeing them
DAVID H.Front end alignment on truck
Samuel Y.Truck was not cleaned out. Broke down on the way back. Roadside assistance with Uhaul was horrible. Could not even get someone on the phone during the entire time. Apparently the truck was supposed to be fixed but was not, as told to me by associate at Ample Storage. Not a good experience at all.
JOSHUA C.Nothing
JIMMY E.Mr. Mac was extremely helpful in my unique situation. I would definitely recommend Ample Storage for U-Haul and storage needs!
Jessie T.Great customer service
KATHY D.