Customer Reviews for Mac Ragans Auto Sale
(U-Haul Neighborhood Dealer)

515 reviews

1047 Huell Mathews Hwy   South Boston, VA 24592
(Rt 501 N)

(434) 575-8766

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(434) 575-8766

1047 Huell Mathews Hwy
South Boston, VA 24592
(Rt 501 N)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

WHITNEY S. 
Rating:
5.0

I was told the closest drop off location to Buffalo Junction Va was South Boston. In reality the is a location in Buffalo Junction. Your database needs to be updated. Again, very inconvenient!

Edward A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEWJAMES E. 
Rating:
5.0

Customer did not leave a comment.

LAKISHAMARIE B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANIALICE H. 
Rating:
5.0

Awesome service.

NINAALTHEA S. 
Rating:
5.0

Customer did not leave a comment.

JERRYWILLIS I. 
Rating:
3.0

The vendor was excellent. The UHaul Corp is lacking. Bad service.

VICKIE H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTBRYANT B. 
Rating:
5.0

Customer did not leave a comment.

Tony G. 
Rating:
1.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great rental everytime!

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Vicky S. 
Rating:
5.0

Customer did not leave a comment.

Abdulqawwiyyu O. 
Rating:
3.0

Customer did not leave a comment.

TOMMYTYROME W. 
Rating:
4.0

Make sure you are able to hook and unhook trailer yourself.

WILTONRAY J. 
Rating:
3.0

Customer did not leave a comment.

Stacy H. 
Rating:
1.0

Customer did not leave a comment.

Tiffany K. 
Rating:
5.0

The lady at Mac Ragans Auto Sales was extremely helpful. Went out of her way to try and locate an auto transport near Bristol where I was picking up, but there was no trailer anywhere close. She offered me the one they had on their lot and then quickly filled out the paperwork and sent me on my way.

JAMESEDISON C. 
Rating:
5.0

Customer did not leave a comment.

DECORY H. 
Rating:
4.0

I used 24/7 for drop off. Arrived after business hour so I did not see anyone. It was unclear what to do with the keys so I deposited them in a drop box in the door. Otherwise, very easy!

HUGHEDWARD C. 
Rating:
4.0

Ok for a drop off spot. Just told me she would check the truck out later. Had to walk across two parking lots to get to the door of the building to check in. Will do online check in next time.

BRENDAGALE S. 
Rating:
5.0

Customer did not leave a comment.

willie F. 
Rating:
5.0

Customer did not leave a comment.

Antonia D. 
Rating:
5.0

Very helpful.

WILTONRAY J. 
Rating:
5.0

Customer did not leave a comment.

Lenon R. 
Rating:
5.0

Customer did not leave a comment.

ANNETTEMARIE S. 
Rating:
5.0

The rep in the front was just great

Johnathan P. 
Rating:
2.0

This site was closed on Saturday at 9am. I was never told this. Then I didn't have my cell on me to understand that I had to do the check out myself this again was never explained. If anything was explained I would of been better to get things done the correct way. UHaul has no communication between them and a customer and what is expected at drop off time.

Steve S. 
Rating:
4.0

A soda was left in the vehicle

JONMICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
4.0

Customer did not leave a comment.

KARENLAURA S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

The inside of the windshield did need a cleaning. It made it difficult driving into the setting sun.

Kathy L. 
Rating:
1.0

Person in office wasn't there at pickup time nor when I dropped off. Got more charges 3 days later and don't know what for.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

henry S. 
Rating:
5.0

Nothing, excellent service

JUSTINADAM B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAKAYE S. 
Rating:
3.0

The parking lot was pretty dark for our 10pm pickup.

Kathy G. 
Rating:
4.0

Nice people and helpful

EARL P. 
Rating:
4.0

Very good!

Dexter S. 
Rating:
5.0

Their pricing was different than what I saw on the Uhaul website when I reserved. In the end, the final price came out to be very similar, so it was no problem at all, but it did confuse me for a moment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Haley R. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
3.0

Customer did not leave a comment.

cornelius S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

Very nice people, location was convenient to find, equipment was clean.

Terry S. 
Rating:
4.0

I went to pick up address straight to my home and returned Vehicle to a signed drop off site and was over on mileage. This really needs to be looked into and addressed in the future. I followed Navigation system to shortest distance ?

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

No issues at all! Kelly was excellent!!!

James B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Better rates or discounts made available

Chandra D. 
Rating:
5.0

The entire rental process was great. The clerk who set up the rental for me was pleasant to work with. However, my only complaint is that this particular truck was one of the worst riding vehicles I have ever rode in. There was a very bad shake to the truck. I should have returned for a new one but to the the timing of the trip we could not return. Outside of this issue the rental process was great.

David M. 
Rating:
5.0

The worker was very nice and explained everything well would go back again

Ericka T. 
Rating:
5.0

Customer did not leave a comment.

Sam K. 
Rating:
4.0

Customer did not leave a comment.

dennis L. 
Rating:
5.0

The air conditioning needs improvement and I blew a trailer tire

Barbara D. 
Rating:
4.0

No issues, smooth transaction.

David C. 
Rating:
5.0

Everything was smooth and easy - Kelly was friendly and quick to check us out.

Maryanne A. 
Rating:
5.0

The staff were AWESOME!! Everything was done quickly and at a great price!!

Janice W. 
Rating:
3.0

Customer did not leave a comment.

Rickey S. 
Rating:
3.0

Having to drive 3.5 hrs away to pick up a truck that I “paid a-deposit” fee 30days earlier to guarantee a truck in a nearby location was the biggest mess up possible.

joshua M. 
Rating:
3.0

The rental car hauler was not up and ready to go. The 3- DOT rear center and tag lights were not working. An employee there felt that we would be okay to operate it that way, which was unacceptable. Had to request that they be fixed. For $70 rental per day, this equipment should be checked frequently so that it does not cause an inconvenience to the customer.

Angela C. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY P S. 
Rating:
5.0

Customer did not leave a comment.

Permelia G. 
Rating:
5.0

Very professional!

Cheryl K. 
Rating:
3.0

I rented back in February a 26ft Penske truck that cost about the same as the 15ft Uhaul. Moved over 300 miles with it and only had to use 1 tank....about $80 in diesel. With this move of less than 300 it took over $160 in gas. I ended up spending twice as much on a smaller less quality move than I did back in February. I will not be using uhaul again. And will be highly recommending Penske to anyone I know. This decision has no bearings on the location or the people running the locations. It is solely based on the cost and actual vehicle itself.

Shannon C. 
Rating:
4.0

Customer did not leave a comment.

Paige C. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
3.0

Customer did not leave a comment.

KARISA A. 
Rating:
1.0

Train people. Take ownership. Recheck transactions. Call me I can fill you in. 330-831-0842.

GILBERT G. 
Rating:
5.0

Brakes were bad, balance of the vehicle was too far forward with no alternative to the location of the vehicle to correct it.

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

Pam I. 
Rating:
5.0

The only reason we ended up in South Boston is because a Uhaul agent in Lynchburg wrongly cancelled our reservation. Quwanna offered me no apology and didn't bother to tell me when my new reservation was confirmed. When I asked why she didn't tell me she said, “Do I have to tell you everything?” She was the rudest customer service person I've ever met. Her mistake cost me 4 hours of moving time. Add on top of this her degrading, callous, attitude and it will be a long time before I ever use Uhaul again, if ever. Kelly in South Boston was just the opposite of Quwanna. Very apologetic and understanding.

David W. 
Rating:
3.0

Was told there was no dollies after prepaying still don't see the credit back yet for that. Didnt explain the gas instructions on receipt when filling back up.. Truck needle hesitated ight before half a tank and more has was entered that needed.

Johnathon S. 
Rating:
2.0

Poor internet connection

charolete C. 
Rating:
5.0

Someone was outside and took care of the truck great service

Robert H. 
Rating:
5.0

Great service

Darren O. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

This is a really nice location. Excellent employees. Clean and attractive office. AS an ex businessman i was impressed with this location.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Nothing else, it was good.

Bryan A. 
Rating:
4.0

Charged us for extra mileage that was not correct. When picked up truck salesman noted difference in documented mileage on paper and actual mileage. Stated he would document in the computer so we would not be charged. But receiving company did not notice noted and charged us inappropriately. To improve: be mindful and make sure to read notes in contracts to prevent overcharge

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

They are very professional and accommodating to the customer's needs. If you are in need of a moving truck you cannot go wrong with using this location!

J Harman S. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
3.0

MY order was correct, I have the receipt for WHAT I ORDERED, Picked up the truck, finished, returned it BUT This $19.99 per day, plus allowance of 200 miles has turned into a nightmare. I used my business debt card and when I checked my banking I HAVE BEEN CHARGED OVER $400.00. You bet it's going to get resolved, in the meantime, I'm over drawn, my money is tied up and yes, I'm furious.

William G S. 
Rating:
1.0

Customer did not leave a comment.

Gwendolyn R. 
Rating:
4.0

Customer did not leave a comment.

Willie E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
No reviews have been submitted for this location.

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