Everything went perfectly with our trailer rental, equipment was in excellent shape and very reasonably priced. Uhaul team onsite was fantastic and helpful, highly recommend this location to anyone in the Lake Elsinore area. Thanks Uhaul!
Brian D
Customer Reviews for Machado Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented two trucks. Left front tire had low air, light indicator kept turning on, reported this but was told they couldn't fix. I had to drive it myself to a gas station and put air in their trucks tire and take time away from my move, also was double charged for only one dolly, which should have only been one day rental for one truck alone. Trucks were rented at different times over two weeks. Second truck was making a belt noise when accelerating.
Tiffany MAlways great service here . Reason I return a lot at this location . Thank You
RICHARD KStaff was grumpy and unpleasant. Truck was beat up and very old. I have used uhaul many times and this was my worst experience by far. Also, the price is going up so much, I'll find another way to move next time. The 19.95 in town turned into 117 so over 500% increase which is just wild
Sean SExcellent customer service. Very helpful. I have used this location for 5 years and I have an excellent experience everytime. Thank you.
Kaynaz NNo drop box for key and no one was at location during business hours. Had to wait for someone to return to give keys to after online return was finished
Kaylee SGreat Staff. No issues with the rental. The return was simple and easy.
JONATHON GSuch kind friendly staff. Very much appreciated!
GRACIELA HVery helpful and kind
PRISCILLA MThe whole storage lot was very clean, as well as the open trailer that I rented. Also, the staff was.very nice and personable and helpful.
STUART BGreat staff!!
HUZAIF SVanessa was fantastic from the moment I checked in on Jan 30th to the day I returned the Uhaul on Jan 31st. I highly recommend the Machado Storage team for Uhaul rentals.
HELEN DThey very friendly and the car was clean ..
AMY KSpeak with Kevin # 1 guy to work with
DOUGLAS LLadies were awesome thanks
TERRELL TGreat Experience, above and beyond!
ANALIA BNehemiah B was an absolute amazing at his job. You need more employees like him…. Please tell him thank you for such an amazing experience to rent a truck. He made sure I was able to get my rental.
Octaviano MJust keep being great!
YOHANAN PReturns truck's here!
JAMES TEverything was good but the google directions are misleading
SALVADOR GVery friendly & was incredibly helpful I would definitely recommend them to anyone who needs a U-Haul
EILEEN KStaff were amazsing and so accomodating. The Truck was clean and in great condition. All went well and their location is super convenient- even to gas station for the return. THANK YOU! I appreciate you providing real service when the rest of corporations seem to ignore custoemr SERVICE all together. Much appreciated!!
KAYNAZ NLoved the personnel and their attention to customer service. I will use them whenever I need a rental. Thank you guys!
FRANCESCO MGreat rate on appliance rental and was extremely cooperative, friendly, and courteous. Highly recommend this UHaul location.
Scott RNothing to change, they were great.
DEBORAH AKevin was very helpful. We appreciated his support. He went over all the details and made it seamless to rent the trailer. I would rent from you again.
CRAIG SI was not told there were more than one type of extra insurance. I accepted the extra charge for insurance thinking it would cover any damage to the UHaul truck or anyother vehicle. We accidentally scrapped my neighbors car with the UHaul truck and when I apprised the office I was told the insurance I paid extra for was only for the UHaul truck. When I asked Kevin at the Lake Elsinore office why I wasn't told there were more types of insurance his response was " we really don't push the other coverages". Well that's nice because now we have to pay for the damage to my neighbors car. WE will take this up with Coroporate.
TINA MBetter customer service
MATTHEW JI felt that the you associate I dealt with when I came in Was rude not helpful didn't disclose certain informion. Also felt as if I was overcharge. $300 to rent a Van for 2 days is ridiculous. I will never rent from u haul again. I will never recommend u haul to anyone. If anything I would discourage anyone from going to u haul for anything
SAMANTHA MOverall it’s was excellent
JOSE ANothing, you're great! Very satisfied, you helped me a great deal! Thank you very much!
MARY MVery prfesional service, they saved me money I was very hapy the way I was treated.
peter uThe 5x8 trailer I rented was a little bit beat up and old but it did the job.
JOEVIC CThis is my sequent time in this month renting a truck from this location my first visit Vanessa help me the sequence time Kevin they were so help full eventhought I was late to pick up the truck as well to dropping it off and both time almost closing time. The welcome me and help me. Moving is so difficult and stressful.
VIVYAN BGreat service and excellent, attentive staff.
AARON SNothing staff were very professional and helpful
MICHAEL EHelpful and considered customer service.
Vivyan BThank you for being open on Sundays, Friendly and fast service definitely recommended thank you.
MARIA CEverything was good
Shauna BI am so bummed because I really try my best to stay humble and be honest, so when I bring my uhaul truck back and find out they are charging me 100 miles for a move where we traveled maybe 40 miles total (multiple 2 mile trips) I am livid! Not to mention, we never used the dolly, and somehow the zip tie fell off. I had my own personal dolly that we used. There was 3 of us moving and no one would have taken it off. You would’ve literally needed a knife or scissors so the zip tie was probably already broken. That’s not the best part. The person that assisted my boyfriend with the checkin process gave him paperwork where the mileage said “174,769” and he took the picture at check in and the miles said “174,796” so they are charging me because my boyfriend didnt do their job and enter the correct miles!
VINCENT MThere was construction on the corner which made things difficult to get to the entrance but that is not the fault of the facility. Personnel was courteous and helpful. Transaction finished without a hiccup and with a friendly smile.
Michael WAlways great service . Thank You
RICHARD KEverything was great renting from Machado Storage U-Haul. Check-In and check-out was fast and easy. The van was almost brand new. I will certainly use them again!
JOHN MNot at this time.
TONY GStop requiring app use.
CARL VLove Vanessa excellent service ❤️❤️❤️❤️❤️
MERCEDES BTransaction was very smooth and effortless. Great experience. I will definitely use this U-Haul again.
Stephen JI get Exactly what I need they answer my questions
ROBERTO Goutstanding service
Barbara GKevin was great in getting everything ready
Naomi BTruck was clean, but passenger door wouldn't properly latch. Customer service was excellent and explained all the charges and then went over them again when I returned the truck.
APRIL SCame towards closing time and agent assisted with no hesitation for our last minute rental needs. Suggest to update Google Maps closing times though.
ABERASH FSuper easy clean and great service. Thank you
LENNY AI went to return the truck and I guess their having a holiday lunch from 1215 to 230. I waited till 3:08 no one came . So I left . I will be dropping off the keys the next morning . I do not want to be charge extra . I’m in the process of moving and got no time to be waiting around . Waste of time
Elijah CThe representative assisting us was extremely kind and helpful in helping us determine the right truck and assisting with the rental forms!
PAULA H