Customer Reviews for Mac's Inc Fargo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mac's Inc Fargo

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JEFFERY S. on

Rating:

They did ask if I needed help to hook up the car trailer and that was it. The truck had electric overdrive that I discovered. They did not have moving blankets. And when I had a problem with the truck on the road they were no help at all.

peggy p. on

Rating:

Customer did not leave a comment.

sarah e. on

Rating:

Customer did not leave a comment.

perry h. on

Rating:

I reserved a car dolly. When I came to pick it up you didn't have one. Your staff seemed confused and unsure what to do. They gave me a car hauler that the lights didn't work on. After wasting a lot of time they got the lights working. Turns out, my car wouldn't load onto that hauler. I didn't know this car hauler wouldn't work until I tried to load the car on it. I had to bring the hauler back. Then a manager found a car dolly at a different location. After wasting 3 hours of my time you finally got me a car dolly. When someone reserves something you should have one for them. That's the point of a reservation. I tried to explain this to your staff but they seemed unwilling to listen. I was overwhelmed by the incompetence the staff at Macs and your 13 Ave location showed.

allan j. on

Rating:

Customer did not leave a comment.

Arlene S. on

Rating:

Customer did not leave a comment.

david v. on

Rating:

Please update the list of car models. They kept telling me over phone that my truck would not be able to tow what it was that I needed to town, because they could not and did not have the right car model in the system. I called 3 times with the same guy telling me it wouldn't work. Finally on the 4th time, a different guy picked up and finally made it work. It was a headache trying to rent this auto transport trailer.

Nihad B. on

Rating:

Trailer worked just fine. The only surprise was that I brought my 2" ball hitch and was told it's a 1 7/8". I think hauling a vehicle requires a 2" could you please check this out and let me know. Thanks

Ray C. on

Rating:

Customer did not leave a comment.

Tarik T. on

Rating:

Customer did not leave a comment.

keith b. on

Rating:

Customer did not leave a comment.

. on

Rating:

Customer did not leave a comment.

linda h. on

Rating:

Customer did not leave a comment.

bruce d. on

Rating:

Customer did not leave a comment.

Marvin M. on

Rating:

Leaving the Main Ave store in Fargo after checking on our truck reservation my wife tripped on something sticking up in the parking lot and fell bruising her shoulder, elbow, both knees and cut in her hand. I asked U Haul employee for help getting her up he was not concerned, didn't ask if she was hurt and just said they were going to fix the lot last year but didn't get around to it but should do it this year. We asked for a first aid kit for the cut on her hand, elbow and knee and after what seemed a long time he came with a band aid.

David S. on

Rating:

The fuel tank was marked as full and it was not! I drove the truck 16 miles and had to put 6.5 gallons of gasoline in when I returned the truck. The fuel tank not being full was brought to the gentleman’s attention prior to me leaving the lot but I was reassured that the truck was full of gas. This cost me $18.00 where it should have only come to $5.00 maximum to refuel the truck when I turned it back in. I was pissed but I was not going to take a chance and get changed U-HAULs price for fuel! NEVER AGAIN WILL I RENT U-HAUL!!!

Bob G. on

Rating:

I was not contacted where to pick up my truck

MARK H. on

Rating:

Customer did not leave a comment.

Anthony W. on

Rating:

Customer did not leave a comment.

Kevin O. on

Rating:

Customer did not leave a comment.

Blake G. on

Rating:

Customer did not leave a comment.

Cassandra G. on

Rating:

Customer did not leave a comment.

Jeff K. on

Rating:

Customer did not leave a comment.

Elikreutya Y. on

Rating:

Customer did not leave a comment.

Gerald G. on

Rating:

Customer did not leave a comment.

Kay H. on

Rating:

Make sure that the order is checked. We were missing 3 items we asked for and it wasn’t noted until we had left. It took 20 minutes to get checked out. Not enough help present at 8 a.m. to process orders and run the store.

Andy B. on

Rating:

Yes, but the workers were understaffed and the UHaul register was not marked.

James C. on

Rating:

Went out of their way to help me at closing time. Top level service!

Jason K. on

Rating:

Customer did not leave a comment.

Steven J. on

Rating:

Customer did not leave a comment.

April B. on

Rating:

We got here to do the drop off and even though if states you can do a 24 hour drop off, there is no drop box to leave the key in.

Jose R. on

Rating:

Customer did not leave a comment.

Jennifer B. on

Rating:

Customer did not leave a comment.

Desra Z. on

Rating:

Customer did not leave a comment.

diane f. on

Rating:

We waited for an hour but to get the truck and they had to cancel the order a few times and start over. On a reservation it should never take that long .I am extremely upset about this issue as I was on a time frame and this set me back and caused me to be late for arrangements that I had made.

Devan G. on

Rating:

I reserved a 15’ vehicle and was supposed to pick it up at a location close to me. Once I got there, the guy said it wasn’t there and they don’t have anything left; He said it was at another location instead. I drove to the other location, which was all the way across town. When I got to that location, they said it was at another location. The third location had no signage or anything to indicate they had Uhauls(it’s a MACS hardware store) We had to go into a hardware store and ask a cashier about this. Once I got the Uhaul, they didn’t include the dolly I ordered and said it wasn’t their problem. In the end, it took over an hour to drive to the three different places the Uhaul was supposed to be, and no one even apologized or offered to do anything to help. Absolutely terrible experience.

Jeff G. on

Rating:

Easy access

Brandon W. on

Rating:

It took over 20 minutes for manager to come help me with the checkout process, and they weren't familiar with the system, so another manager had to be called over (another 10 minute wait). Overall, it took somewhere between 45 minutes to an hour before I was able to finally leave. Also, when selecting my drop off location, they weren't addressing my questions about why my original destination I chose when I made the reservation online wasn't available, and just chose one of the three available for me at random, saying "you can just call ahead and drop it off anywhere." I later found out that would be an ordeal in itself. They did say they were relatively new to renting U-Haul, but their staff definitely needs more training on the check-out system.

LOUISE B. on

Rating:

Our return time was 11:36am. We arrived onsite at 11:10am with the truck already cleaned out and parked in the designated area. I went inside and inquired with the retail checkout cashier where I go to return my UHaul rental as there were no signs inside or outside of the building. The cashier was unsure and asked another employee who also had no clue who I should speak with. I requested to call a manager to assist me. I waited over 10 minutes before asking if the cashier could please page the manager again. After another 10 minutes of waiting at the front of the store, I asked again if someone was coming to assist me. It was now around 11:25am. They ensured me "she would be right up". Frustrated, I began the self checkout online, ran out to the truck to take the required photos, successfully completed check out and then returned to the cashier area. Still no manager. Time was 11:41am. When the manager finally did show up to help me, she was unfriendly and must've been having a bad day. When I voiced my concerns that I waited so long and inquired if I would be penalized for the late check out, she snappily said she had no idea and that she had no control over any of that, then walked away. I was charged an extra $40 for an additional day rental due to checking out online 5 minutes late and wasting my time waiting for the manager. I would not recommend this location for anything related to UHaul.

LaDawn V. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Jeff T. on

Rating:

Customer did not leave a comment.