Customer Reviews for Macs Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Macs Inc

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Janet R. on

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The employees were very friendly and helpful. Good customer service.

Niki M. on

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Destiny E. on

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Charles S. on

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Make sure equipment is in working order and maybe help assist hooking up the trailer. My dog was dying at the vet and I had to make it back to my vet I had no time to go back so I stopped at a ford dealer to have this repaired.

mary h. on

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very very helpful

Todd M. on

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Jeammie G. on

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Quenten H. on

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Randy F. on

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Sara D. on

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My experience with U-Haul, while typically very good, were HORRENDOUS this time around. We were told less than 24 hours before our big move that NO 20-FOOT TRUCKS, in the ENTIRE STATE OF NORTH DAKOTA, were available. Instead, my husband and I had to either drive 2 hours west for a vehicle too large for our needs, or 2 hours east for a vehicle too small for our needs. I cannot fathom how incompetent someone would have to be to not know to comings and goings of their inventory at a given time. Furthermore, if a reservation is made a month in advance, your customers are EXPECTING a vehicle to be available. And if not, to be given REASONABLE notice. I am EXTREMELY disappointed in UHaul, and will very likely never utilize their services again. The actual pickup location in Dickinson was fine, and the man who helped me was wonderful. My issues are with Uhaul as a company, not with this particular pickup location.

Randy M. on

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Went to super lube across street from macs to drop off at u haul supplier. He is a ass.

kayla n. on

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Very much fun worth renting the trailer .

Christopher F. on

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The location itself was clean, maintained, and staff was friendly. But they did not have an appliance dolly at the time of my check in, even though I had reserved one through uhaul’s website. Though they did try to call other uhaul locations in town to see if they had, unfortunately those either didn’t have one or wasn’t open. I was forced to buy a dolly. Also, the reservation made through uhauls website was wrong when I got there, leading to spending more time at the location checking in to receive equipment. This will be the last time I ever use uhauls website to rent equipment; I will either call location personally to reserve, or use a different company altogether. Overall experience was below average, and I would not recommend using uhaul to others if there is alternatives.

christina t. on

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Jerald P. on

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Cindy B. on

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Joyce H. on

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I reserved 20 ft truck got to location and was told they only had 15ft or I could get 26ft but had to have it back at noon . Had to reserve day before because location did not open until noon on Sunday.

Christopher y. on

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Karl R. on

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Great location, friendly service. Glad Macs hardware has this service.

Sandy S. on

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The personnel was most unfriendly I believe I was over charged but no one seemed to care

Jill B. on

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Dawn H. on

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The pick up was faster than expected and I appreciated the truck being ready early.

Casey A. on

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CONNIE K. on

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kerry s. on

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Kristopher K. on

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Jim R. on

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Quick. Helpful. Friendly. Met me at the door. Took care of the check-in process very fast.

Gene H. on

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traycee s. on

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I had to give all of my information twice even though it was already in the system, as well as my first born child just to get a trailer I wasn’t guaranteed to get at the time requested. I needed to have the trailer at 8 am ready to go which I was told alll I would have to do is come get since all my information was entered. I finally left with the trailer after an hour and half. Honestly I would’ve been better off going to the bank getting a loan and buying my own damn trailer

Brian H. on

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Duane was great but other staff that was there checking almost had us walking out. Very poorly trained.

Mario H. on

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Still have equipment

Pat A. on

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Good service

John K. on

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Rob S. on

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Jeff S. on

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Charles C. on

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Julee M. on

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Julee M. on

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COSHA B. on

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Sandy K. on

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The fact that there is not a jack on the trailer is stupid and a liability. I returned it after hours and had to take my own jack out and take it off, luckily there were blocks there so I could get my jack out.

Linda R. on

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Jesse M. on

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Erik J. on

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Elizabeth H. on

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Friendly staff and good location!

Tessa M. on

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christy B. on

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Bill P. on

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Nathan was great and went above and beyond service to us.

dennis s. on

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Very friendly

Jasmine B. on

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The guy fixed all the problems that where made from the pick up place and was very excelent

Vicky K. on

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WENDY R. on

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kirk d. on

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Ross K. on

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Honestly this was probably my best experience with Uhaul. Not only were both items in the same location, but in the same city. Which in my and friends experiences with Uhaul never happens. The employees at Mac's were polite and helpful.

Jill S. on

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Very helpful and checked everything equipment for us before we drove away.

Ron G. on

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Mindy B. on

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It was the worker here that pointed out I paid for the appliance dolly but only got the utility one. It looked like I was returning the wrong equipment but he said it was okay and he would look into it.

laura l. on

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Stacey B. on

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JEREMY I. on

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The truck was really dirty on the outside when received. Furthermore, the amount of fuel in the gas tank as notated on the initial paperwork was inaccurate.

DARBY F. on

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CHARLES O. on

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Nothing

Becci K. on

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Mac’s did not contact me to confirm the pick up time or that the truck I reserved was there. I had to call the U-Haul location I made the reservation with on Thursday afternoon to verify I had a truck to pick up on Friday afternoon and to find out where I was supposed to pick it up. When the truck was picked up they didn’t have the blankets in any bags, just folded in the box. We learned they should have been in bags when I dropped it off.

Marie S. on

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matthew w. on

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Rebecca O. on

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We ordered a 26 ft. truck a month ahead of time. Two days before I was to pick it up, they notified me that we would have only a 15ft. truck and a trailer. I was really upset. We had to hook and unhook the trailer to use the small truck. I think Uhaul should refund us part of our money for the inconvenience and the fact that they did not get our order right! I am not a happy customer!

ADAM B. on

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Kendra E. on

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Ryan S. on

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Natasha J. on

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Cal K. on

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Kevin A. on

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Logan K. on

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Location was great. Just feel like there was too many added charges. If you pay for the standard rate + per mile + the insurance + fill the tank when you’re done, then the dolly should be complimentary. The pads I understand being charged for because I assume they need to be cleaned between uses. Dolly charge is my only complaint. Thank you for your services!!

RICHARD B. on

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The truck we rented smelled like a cat had sprayed in it. We needed to move our belongings from 60 miles away, and it was an 81 degree day. You can imagine how it smelled in the cab. Also, I was quoted one price for a 24 hour rental and got overcharged by $100 dollars. Will not do business again with Uhaul unless they can explain why the extra charges were added.

Stacey B. on

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I had to unload the dolly by myself -

Heidi O. on

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Nathan was amazing! Due to Uhauls system, my card was double charged and the transactions were no where to be found, which is the last thing someone needs when they're about to move across the country. Nathan went above and beyond to provide excellent customer service and make sure my situation got resolved. There was a lot that was out of his control but he did his best. P.s. it took a few days but I eventually got my money back.

RICHARD B. on

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Sherman S. on

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Your guys here in Bismarck are great!!!!

Desra Z. on

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Brian M. on

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Good work. Thanks!