Gas station locations don’t seem to care on the cleanliness of the trucks
RICHARD S
Customer Reviews for Madison Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
one person behind the counter of a convenience mart, so it takes a long time and the line gets long. has to manage too many tasks at the same time to give full attention.
Michael BThe mobile app did not work for me on check in or return. Luckily, the clerks working at Chevron were very helpful and took care of it manually each time.
Christina Knothing
Hobson RMake sure all information is accurate and on point !
Frances RJust pick up and ride,😊
Anthony PWe are waiting on a refund of the money not needed for milage ad we only used 14 miles and but had to pay for 50
Angela GMy son dropped off the vehicle for me. He said the process was difficult. I had to forward him the link to return the truck on-line. Why couldn't this just be done in person?
Sherin GParking location was limited. A parked car blocking part of the available parking spots made backing into the parking spot not an option.
Richard MThe location was convenient but it is a gas station and they were busy. So the attendant didn’t really have time to answer my questions and was distracted by his other customers in the station. It definitely seemed that they liked having the additional revenue of the U-Haul but they don’t like actually servicing the U-Haul customers.
Andrea BEnjoy setting up online, was reserved and ready for my pick up, Thanx
James DFind another convenience store...super unorganized. Couldnt find key for 45 min until clerk looked in drop off box Filthy store No app to Uhaul...said it was off line for last month :-(
Michael TMan - are all people in Eatonton this NICE ?!?!?!
WILLIAM HThey did not have the truck I reserved. Once they found out I was going to receive another truck, they wanted to charge me the wrong amount. When I told them the amount was wrong, I had to call corporate back to get corporate to change the rate. The rental person then wanted me out of there as quickly even telling me to get my own furniture pads out of the storage closet.
JOHN IThe person at the pickup location was not familiar with how to check me out. As part of the process, he took a picture of my credit card (which I thought he was using for payment verification) which is concerning. A yellow warning light was illuminated on the dash (shaped like an engine) and a message indicating to check the gas cap (which I did but which did not fix the problem) was also present. Prior to checking the vehicle out, I spoke with three U-Haul representatives by phone (one through 800-GO-U-HAUL, one in roadside assistance to whom I was transferred, and one local dispatch (?) to whom the 2nd person referred me). While each of these U-Haul representatives was very friendly, none could offer timely assistance with respect to whether the warning light and/or gas cap message were material concerns and/or reason to not take the truck. As far as the truck goes, it was not clean and did not contain the equipment I requested (two dozen blankets and an appliance dolly).
BRENTON RThe clerk did not know how to handle the drop off early. Made me leave a credit card even though we had one on file.
James WRather hard to get there since I was going to Atlanta but easy to pick up
Bernard Pnothing
Amy ECashier had no idea what she was doing. The 2 wheeler and blankets in the truck had no zip tie on them, the tie down piece of wood at the front of the truck was laying on the bed of the truck. Had an EXTREMELY hard time understanding the young lady.
Kevin HIt was very chaotic when I checked in, another guest was upset and speaking loudly at the associate. But the main issue is they only have 17ft trucks at the location (originally the young man said 15ft). However I was charged for a 20ft truck. Location knew about it. They were supposed to change my charge, they never did. I should be owed roughly $10, plus tax. My rental fee should have been $29.95. Instead it was $39.95. And my receipt shows I rented a 20 foot truck. It’s all very disorganized. I will not reserve a truck from this location again. Thank you.
Jennifer PThe woman working the gas station was very very rude and did not want to help at all.
Victoria WI received a charge for extra fuel. It was at the correct level. I also received a charge for damage. No explanation as to what this charge is for. If for missing blankets, never received the full order as noted on pickup.
HOWARD Jclerk at gas station waited on 5 patrons while he was trying to get me a truck , after I had registered on line , clerk took a picture of my debit card to send to his boss ( did not like that )rented 20 ' van appliance dolly and 12 moving blankets , only had 8 blankets most were wet
Joe MHard to find.
WILLIAM NI was never contacted by anyone before pickup. I went to the location I had checked in online for. When I arrived the UHaul place had no record. I was then sent to another location 30 minutes away. That UHaul place had no record.
DAVID CTook forever to actually get the vehicle once I arrived. I then get to the truck and there is a hole in the roof with rain in the forecast for the next few days. It was the only truck available so I was stuck with it. A lot of our things got wet.
Tyler LI was charged $157.50 for missing/damaged equipment when I dropped off the van. Called the 1-800-go-u-houl number to ask why I was charged this, because I paid for the Safe move plus and the dolly I rented was in the back of the truck. and the told me they did not have any details it was done by the location I dropped the van of at, and gave me a file number and said I would receive a call in 24-48 hours. Never received a call, but got an email saying that the money would be refunded. it has been three days and the money still has not been refunded to my card. In my opinion the fact that I was charged this money the supposedly refunded it with no explanation if very shady. I moved from Texas to Georgia and the move was very expensive. If I did not pay such close attention to my statements this could have been easily. I feel like the drop off location was trying to pull a fast one.
CODY DDid not get the truck I reserved even though it was reserved a week in advance. Was over charged then charged additional fees that make no since. The truck was in good condition; other than that the experience was only slightly better than horrible. Would recommend anyone else using the service, subpar need to do better.
John LThe gas station Seemed old and run down. It did not appear to be a clean restroom stop.
Justin BVery simple.
Michael SMy original reservation was for a location closer to my home, but this location did not have the 20 ft. truck I reserved so I was transferred to Madison GA. I personally visited the Madison location the day before my rental to be sure all was in order. They said it was. When I arrived the next day to pick up the truck and moving blankets, they said they only had 3 blankets, not the 12 I had ordered. I went to the location of my original Uhaul reservation location and picked up 12 blankets. They were very helpful there..
Geoffrey FTruck was not cleaned but it functioned well
bruce cNo issues at all with the pick up and drop off locations. My complaint is with the U-Haul website, it stinks! I created an account twice and still never could login to it. Also, the main U-Haul phone number lets you hold for assistance for up to 20 minutes and then disconnects you. That happened to me twice. Take my advice and contact the locations directly!
Diane CIt had the feel of renting the van from a gas station clerk. I showed him my receipt, and he confirmed my name, then I signed an app on his phone. Everything worked out fine, but it felt a little strange at first. Other than that, vehicle was great and everything was as advertised.
Justin HEverything was good just the truck was dirty inside. I mean the place of the driver.
Abdallah LDrop off. Was grand paraie texas yall Need to give customer a printed copy of contract as some of us don't have compters
Roy STrash in cab and in back. Obvious smoker was previous renter
Frank MVery easy drop off experience
Anthony SLocation is convenient, service is good, manager checked during rental for service and satisfaction. Truck was what I ordered, in good condition, and ready when I arrived. I do not use a "smart-phone" and do not have internet access while traveling, so U-Haul check-in and return processes were not convenient. Staff at location handled this for me.
Andrew HThe location was extremely busy with customers buying lottery tickets. It was not set up to protect customers during the COVID 19.
Jeffrey OI was overcharged and I am very unhappy! Rude customer service
Michelle PI had no issues with the drop off. The guy was attentive and explain what I needed to do. The only reason I'm not eating them with 4 or 5 stars is because the uhaul representives were horrible and seem to not know what was going on. I have never in all the years that I've used uhaul had to spend over an hour to reserve a truck. Like I sa8d you have lost a customer forever.
Joseph EGuy was unhelpful, had a poor attitude. Said I had no reservation brushed me of, when I showed him the reservation on my phone, he had to help! Then he said I had to bring the truck back after 2 days when my reservation said 3. Generally, left bad feeling about this business. Will not go back, will not recommend
susan sIt took 35 minutes to pay for the vehicle. There was no inspection, he didn't even bring it up to the building, nor put all the blankets in the back. A customer who was in line behind me actually helped me carry the blankets out. Terrible customer service. Truck was dirty with only 3/8 tank so I have to fill up quickly (and I was at a gas station to pick it up). No excuses!
Pamela B