Customer Reviews for Mail America 2
(U-Haul Neighborhood Dealer)

Rating:

1.0

Check your trucks before the next renter picks it up. When I got in my truck I didn’t even have enough gas to make it .2 miles across the street to put gas in it. How is someone supposed to do anything if they can’t even make it across the street with the amount of gas they received the truck with. On top of that the cab smelled horrible and there was trash inside (someone’s old milk shake and fast food ) and the windows as well as side mirrors were horribly dirty and covered in sap. Horribly disappointed and already spoke with customer service from U-Haul and will be calling soon as the customer service representative advised me to after I dropped the rental off to open a claim.

Rating:

1.0

Had me arrested when I was on my way to take the truck back. Caused me to lose my job and I’m homeless.

Rating:

1.0

Make sure that your rental have tags on them and take care of the problem that it caused

Rating:

4.0

I called and spoke with a really nice person at this location to ask about where to park and where the Dropbox location is. It was really easy to find. I would suggest to maybe paint a “park here “ or put a sign in the alley as to where to park the rentals. It was overall very safe location.

Rating:

5.0

Not related to this location but customer service rep at Uhaul named Tara was super helpful, friendly and 100% deserves a raise. Please know that if it wasn’t for Tara for being so helpful I would have cancelled my reservation and probably would never return to seek services from Uhaul.

Rating:

1.0

I was very dissatisfied with your service on the return I was on a wild goose chase the proprietor would not allow me to drop the truck off in that location so I was charged more money to go to another location 5 minutes from my residence at 4016 Elwood Avenue Palmdale California 93552

Rating:

1.0

They didn’t know what they were doing the equipment was dirty and damaged and the staff was hugely unhelpful. Chard $500 over the Quote didn’t have the reserved equipment didn’t change drop off per my request they should lose there affiliation. This was a shit whole fly by night clearly drug den and has lead to me never using your crappy company again if that’s what you allow!!!

Rating:

1.0

Owner yelled cussed and threatened me even following me outside. Kept telling me he wasn't U-Haul and that I couldn't leave the truck there. I had to complete the drop.off online which was difficult because I no longer had the keys and the truck was locked but I didn't feel safe going back inside. He didn't want to accept the truck when I told him the tires were no good and the truck needed work before it could be leased out again. He kept calling me a "Karen" and a "Direry Woman Whore Bitch" amongst many other names when Intold him I wasn't going to.make arrangements to drop the truck off elsewhere

Rating:

5.0

Very nice employees

Rating:

1.0

Inattentive staff

Rating:

1.0

I was charged an extra 36 miles on my credit card due to improper/fraudulent standard procedure. Being an x-employee of U-haul I questioned their checkout process and was told they don't verify milage out or damage assessment and was given a key with no contract or receipt therefore I took pictures of the truck and miles-out dashboard for my proof prior to leaving location. Upon my return I was told I'd receive an email with the charges and once again I did not get a receipt/contract. Before leaving I told the young lady that I am a former employee of U-haul and that this entire process is not proper procedure and that both your business and the customer should have some form of paperwork to avoid fraud which can result in a lawsuit. (Fortunate for me, I took pictures and have the time-stamped proof of their fraudulent behavior - and fortunate for them that I haven't any intention to taking the matter any further than re-compensation 🤔 ??

Rating:

3.0

Didn’t have contact with anyone in this

Rating:

5.0

good location

Rating:

5.0

It cost me a lot of $$. Can you give some discount for single mom and AAA? Also, I put extra money for gas bcause I didn't know how much it takes, so can I have some credit back for gas ? thank you. I'd appreciate it. That would Help to pay some my expenses because I spent a lot of money for moving.