Customer Reviews for Mail Center One
(U-Haul Neighborhood Dealer)

52 reviews

847 Sumpter Rd   Belleville, MI 48111

(734) 796-1380

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(734) 796-1380

847 Sumpter Rd
Belleville, MI 48111

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

.

STEVEN K 
Rating:
3.0

Have your staff open on-time and not and hour late. I saw several people leave due to no staff. Hours of operation on the door says 10am- 4pm. I had an important move that needed to start early but, staff didn’t arrive till 11am. Not exceptable.

Charles R 
Rating:
5.0

I had an easy experience with this location, I went back the second time and no problems.

kathy s 
Rating:
5.0

He’s shy, but courteous .Maybe get one pickup truck at this location. But yes I will rent again from this location.

Antonia C 
Rating:
5.0

Customer did not leave a comment.

Wrenetta H 
Rating:
5.0

None

Mary C 
Rating:
1.0

They don’t properly tell you what to do when dropping off vehicle when they are closed so they can charge you additional after hour fees even though you had it dropped off before the scheduled time

Eric R 
Rating:
5.0

Customer did not leave a comment.

Leah C 
Rating:
5.0

Customer did not leave a comment.

Rebekah M 
Rating:
2.0

Customer did not leave a comment.

Tyrell B 
Rating:
3.0

The unit we reserved and picked up at the mail center 847 sumpter rd Belleville mi 48111 Turns out there were bed bugs in the unit so we found them on the mattresses when we moved them in the house during the night my daughter woke up with 1 that got on her and was bitting her when it was killed it had blood in it we found more after disinfecting the house I had to prolong rental of truck so we could clean inside of unit throughly and disinfect it to hopefully eliminate bed bugs before finishing move. So that was an incurred cost along with the cost to throughly clean all things with cloth materials then treat the house we just rented. To make sure we did everything to eliminate the bed bugs I did notify uhal in jackson mi at 2925 e Michigan ave jackson mi location of the bed bug problem . I don't feel that I should be charged full price for the extra time I had to keep it to try to ensure safety of my household not to be infected more of bed bugs being moved in my new location and th cost of throughly cleaning and disinfecting everything. I do have pictures of the ones we did find.

Connie T 
Rating:
5.0

This was so easy. I appreciated the option to add supplies up to the pick up time.

britt e 
Rating:
3.0

The building as closed so I put my key in the drop off then got charged an after hours fee.

Krista W 
Rating:
5.0

Customer did not leave a comment.

chris w 
Rating:
5.0

Only issue with this location is the lack of sizes available at time needed. (TRUCK) Drop off was fast and easy.

Amber R 
Rating:
5.0

Customer did not leave a comment.

Cindy R 
Rating:
5.0

the filthy truck was not part of the plan. please clean trucks thank you

Dawn O 
Rating:
3.0

Customer did not leave a comment.

Wesley B 
Rating:
5.0

Customer did not leave a comment.

Demetra J 
Rating:
1.0

The whole experience felt unprofessional. The person I purchased the uhaul from was very unprofessional. She forced me to give her my wife’s number so she could call her as a reference. When I returned the uhaul 2 hours later (during regular business hours) she told me she had to charge me $20 to return it. I told her I would just do the return online and then she told me “oh, don’t worry! I’ll figure out how to get around the fee for you.” That didn’t feel right. It felt off to me. The whole experience left me feeling like I definitely would attempt to avoid these uhaul outpost stores and just go to a uhaul specific store.

Bret J 
Rating:
5.0

Customer did not leave a comment.

Joshua T 
Rating:
5.0

Customer did not leave a comment.

Todd H 
Rating:
5.0

Customer did not leave a comment.

Tyrone B 
Rating:
5.0

Customer did not leave a comment.

Daniel V 
Rating:
4.0

Customer did not leave a comment.

TU-TRAN-THANH L 
Rating:
5.0

Customer did not leave a comment.

Morice B 
Rating:
5.0

Great job

JASPER G 
Rating:
3.0

VERY CONFUSING... Had to walk around the entire strip mall to find the drop box. no designated parking for the truck either.

Noah O 
Rating:
3.0

Wait time was an hour just to get them to get us the keys to get our day going. Too many confirmations regarding liability when it’s alright in the signed contract.

John M 
Rating:
5.0

Customer did not leave a comment.

JASPER G 
Rating:
5.0

easy on/off exit location, clearly marked drop area and how to do it

Julie r 
Rating:
5.0

Customer did not leave a comment.

Colleen R 
Rating:
2.0

I was not aware that there was going to be an extra $20 charge for dropping off after hours. Which is even more irritating after I checked my email for an updated pickup location and there wasn’t one so I had to spend an extra $30 for lyfts to get the truck. Which I didn’t have the money for. I am extremely aggravated at the lack of communication happening.

Katelynn J 
Rating:
5.0

Customer did not leave a comment.

BRIAN C 
Rating:
5.0

No reason to complain. Dropped it off through the website and it was very manageable. The drop off location was easy to find and the drop off directions were intuitive and fairly easy.

Kevin D 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

MARY E 
Rating:
5.0

Customer did not leave a comment.

Cheryl M 
Rating:
5.0

Rental lady was very polite and friendly.

Daniel T 
Rating:
5.0

Customer did not leave a comment.

Ashleymelissa F 
Rating:
4.0

Make the mobile site easier.

Alonza T 
Rating:
5.0

The woman who helped me out today was great. Excellent customer service

Michael M 
Rating:
5.0

The represents was very professional and knowledgeable about the product and I will certainly use this U Haul location again.

richard d 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Eric J 
Rating:
4.0

Customer did not leave a comment.

Erica K 
Rating:
5.0

Customer did not leave a comment.

JEROME S 
Rating:
5.0

Make sure to check all areas of the truck. The drop off location included reviewing the top of the truck using a ladder. The pick up location did not do that and the drop off person indicated damage on top. The lady was super helpful and friendly.

Oscar S 
Rating:
4.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

The online off hours check in process is slow. The phone application did not work well and the website online form is quirky. Took over 50 minutes to pick up the vehicle and had to call U-Haul customer support.

Gary T 
Rating:
5.0

The lady who checked me in did a great job. She even did a thorough check including blinkers on her side where the pickup location did not checks what so ever.

GREGORY P 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top