Customer Reviews for Mail N More
(U-Haul Neighborhood Dealer)

354 reviews

112 Airport Rd   Coatesville, PA 19320
(In shopping center with Aldi grocery store)

(610) 380-0360

Location Hours

  • Mon: 9:30 am - 3 pm
  • Tue: Closed
  • Wed-Fri: 9:30 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/7/2021 - 7/9/2021: Closed

Services at this Location:

Contact Us

(610) 380-0360

112 Airport Rd
Coatesville, PA 19320
(In shopping center with Aldi grocery store)

Services at this Location:

Location Hours

  • Mon: 9:30 am - 3 pm
  • Tue: Closed
  • Wed-Fri: 9:30 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/7/2021 - 7/9/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dave and his staff were friendly and the transaction was efficient. The truck was ready at the reserved time. Thank you very much. Rob Hoy

Robert H. 
Rating:
3.0

Make certain that you don't charge the customer for something that they did not use or have provided. There is a $10 appliance dolly charge. There was no appliance dolly provided. The truck was empty

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

melvin M. 
Rating:
5.0

Doing this transaction with a real person is so much easier than the contactless nonsense you have in place. COVID is over get back to normal people

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

I was extremely impressed and grateful to Dave and his staff at Mail and More. However, I was extremely DISSATISFIED with Uhaul and their preparation; I ordered a hand truck and moving blankets and neither of these items were available at this location. According to Mail and More, they provided all of their inventory for another client's recent move to Texas and Uhaul didn't restock this inventory. It was unclear that this location was closed on Tuesdays and I was expected to use the lock box to retrieve the truck.

Philomena H. 
Rating:
4.0

Make it more clear at online check in about a passport or contact. That delayed the pickup experience

Brian S. 
Rating:
5.0

Customer did not leave a comment.

eric H. 
Rating:
5.0

Problems weren't with the location but with the online check in process and your rental processes. Online check in was challenging. Images weren't taken of the van when it was left for me which caused the process to crash. Had to wait through several lengthy holds with customer service calls to get the okay to leave with the truck. Also, wondering why additional contacts and references are requested and contacted when picking up the vehicle. I would have been pretty perturbed if plans made for the move fell apart because the vehicle wasn't released to me when promised. it took me an hour to pull away with the vehicle. Vehicle return process went much smoother.

Fred N. 
Rating:
5.0

Customer did not leave a comment.

joani N. 
Rating:
5.0

Customer did not leave a comment.

Genevieve C. 
Rating:
3.0

Too dark by lock box. Lock was very hard to operate. Customer service and terrible and online changes were impossible due to errors on the website. I needed to change my drop off location and after hours of waiting on the phone and failed online attempts I had to drive 80 miles just to return and drop off the vehicle. I will never use uhaul again. I will rent elsewhere or literally buy a vehicle before doing this again.

Gail M. 
Rating:
5.0

Amazing

Zachary C. 
Rating:
5.0

The location and staff were exceptional. They covered for the extensive problems that I had with the UHaul regional/corporate staff. They were a rude, discourteous and qualifying as one of the worst retail experiences I have had in years. JUST SIMPLY TERRIBLE.

Raymond M. 
Rating:
2.0

The van was dirty inside and the side sliding door didn't work correctly. I had to report it to roadside assistance and have them come fix it at 10pm. Also customer service was ineffective and not helpful.

Sean T. 
Rating:
5.0

Great location! Dave and his crew were awesome!

Roy L. 
Rating:
5.0

Customer did not leave a comment.

SANTOS V. 
Rating:
4.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

The gentleman who helped me at Mail N More was wonderful and I would definitely rent from them again in the future because of him!

Brian C. 
Rating:
3.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Wayman D. 
Rating:
5.0

Charges for fees, taxes, and other surcharges could be better explained or showed online.

Martin L. 
Rating:
5.0

Mobile app was useless

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

DIANE G. 
Rating:
4.0

Thank you for your help

Azlyn H. 
Rating:
5.0

Easy breezy

michael P. 
Rating:
5.0

The was great. No problems. The issue was with UHaul. I could not take a pix of the odometer using the app so I could not complete the mobile check in. Also, I booked a 10 ft truck and was given a 15 footer after the booking and was charged an extra $10. It being refunded by took me 30 minutes on the phone to get it straight.

Pete S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Excellent customer service. I recommend this location to everyone.

Nabeelah M. 
Rating:
1.0

If a 10' truck has a 10' long box, a 15' truck should have a 15' box. Talk about deceptive advertising!!!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Brian Erskine E. 
Rating:
5.0

The verification process (Mobile pick up) took like a half hour In 90 degree weather. This process needs to be faster before someone dies if a heat stroke.

Porscha H. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

Liane D. 
Rating:
5.0

Customer did not leave a comment.

stu E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

David, at Mail n More is always polite, efficient and quick in providing service. The truck was great.

tom M. 
Rating:
5.0

Customer did not leave a comment.

Van P. 
Rating:
5.0

Thanks Mial N More. Pick up and drop off was quick and convenient. The truck was new and clean and the interaction very courteous.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
4.0

Customer did not leave a comment.

karen C. 
Rating:
1.0

Clean and inspect equipment! I have allergies to cats and there was cat hair in the passenger/driver seat, in the vents. I called and complained immediately, to be told I could recieve a discount of if i returned the equipment cleaned. I refused to clean it being as thoigh I have allergies. So the rep removed the discount. I had hives, congestion and burning to my nose. I called again, spoke to another rep "Jackie" , she said that was unacceptable of the other Rep and she would put in for a discount. I still would like a discount. I am not pleased at all, with the customer service, the equipment, nothing! Please discount the price!

Shontia M. 
Rating:
5.0

Dave is very friendly and professional. He has managed uhaul equipment for years and is quick and efficient at handling customer needs.

BRIAN H. 
Rating:
5.0

Dave at Mail N More goes above and beyond when explaining the rental details. His customer service is outstanding.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

The truck itself (floor and seats) were clean but the steering wheel was dirty. I used a wipe to clean it off and the wipe was completely brown afterwards. I also wiped down the gear shift. I suggest wiping off the steering wheels, shift, knobs, etc and or spraying it with Lysol/disinfectant daily-especially with the Covid-19 outbreak. Also, give details of where the truck is parked or add signage that explains other trucks are parked down a little further in the lot not only directly behind the Mail N' More door. Thank you!

Keysha D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

always great customer service

TIFFANY T. 
Rating:
3.0

I returned the truck with more fuel than it had when I rented it. Now I get hit with 20 dollar fuel charge. There wss 5/8 tank when I rented and 3/4 when I returned it. This is not right and>I will take every chance to bad mouth Mail and More as well as U Haul. Not happy.

DANIEL W. 
Rating:
5.0

I still don't understand why I was charged for 3 full days when I returned the truck only 4 hours past the return time and clearly nobody else was trying to rent the truck I was using as the store was closed and there were 3 more trucks like mine sitting in the parking lot that were available. As far as I'm concerned this is way too high a penalty and I don't know that I would rent from U-Haul again because of this. I would fully understand a prorated uplift charge, but a full day is absurd.

Timothy Federwit T. 
Rating:
5.0

No everything was great location customer service truck was clean great experience

karen M. 
Rating:
5.0

Customer did not leave a comment.

Meri B. 
Rating:
5.0

Our email has changed, please use oafc424@gmail.com

Thomas M. 
Rating:
5.0

Great service!

Mark H. 
Rating:
4.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

The man who works at this location, the mail n more, was the only part of this experience I can rate as excellent. When I had trouble with my card online, I was passed around to 5 different departments in customer service that didnt want to deal with it, when i went to talk with Dave inside, he got me taken of in less than five minutes and was very curious and nice. If he hadn't been so kind to us we probably would've wanted a refund and not used the truck.

jarret M. 
Rating:
5.0

Everything was there and ready. Staff very nice and professional

Sharon H. 
Rating:
5.0

At this location there is NO need for change! They are very helpful throughout the whole process.

hedrick C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

The truck was backed into a corner, a long walk from the lockbox which required some back and forward. Ordered 3 dozen moving blankets and they were not in the truck. Had to find another location 40 minutes away to get only 2 dozen blankets. U-Haul really screwed me over on this one.

Matthew H. 
Rating:
5.0

Everything was Exceptional. Highly Recommended. Thanks!

alan H. 
Rating:
5.0

Customer did not leave a comment.

pamela T. 
Rating:
4.0

See above.

scott R. 
Rating:
5.0

absolutely nothing. Dave was great to deal with. I was in and out in 5 minutes. Great service.

Ken B. 
Rating:
5.0

My experience started out not very good. The mobile app said it could not find my location even with my location service turned on. Fortunately Mail N More was open and Dave was able to help me. It also turned out that another customer took the wrong truck so I would not have had a truck if it was not for Dave handling the problem and getting me replacement. Dave was very courteous and apologetic to me. Because of the way he handled the entire situation I felt very at ease and comfortable in knowing everything would be alright. When I need another U Haul truck I will be sure to pick it up at Mail N More because of their excellent and friendly customer service.

Vernon M. 
Rating:
5.0

Well our experience was excellant. The care rhat wr received from Dave Kelly at Mail-n-more was excellent. I will go there again and will refer that location.

Audrey C. 
Rating:
4.0

Not convenient but kind and helpful

Rebecca S. 
Rating:
1.0

No way to get the vehicle I pre ordered! Rediculous. Had no can for very important event.

KATELYN C. 
Rating:
5.0

Dave Kelly did an excellent job getting us the best deal. Very friendly honest business. Would recommend to anyone.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

CHERYL T. 
Rating:
4.0

I was very disappointed in the service. I went to the location in Guthriesville,Pa. because it opened at 8am. I had to get an early start. I recieved notice that the location had changed to Coatesville Pa., a half hour away and the didn't open until 9:30! Luckily, the owner was nice enough to open at ( for us. Still a late start! I would not recommend U- Haul to anyone that had a deadline to meet. Very poor service in my estimation.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Jaffrey C. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

truck was completely horrible. no brakes, no air, arm rests broken. I am disgusted and have put in a complaint for a refund of some sort. I am a long time uhaul customer. I will go somewhere else and I tell everyone how horrible this truck was. This does not reflect the place I got it from. they are really good at what they do.

amy J. 
Rating:
5.0

The gentleman was very nice and friendly. I will definitely come back to them. Thanks for making my moving experience alot more easier ??

ALMA Z. 
Rating:
5.0

Super easy and fast. Dave is always great !

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Nothing everything went smoothly. Thank you, it was a pleasure doing business with this location and people. You do not find good service in our world today and this was effortless

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY S. 
Rating:
5.0

Always a pleasure doing business here!! Wish U-Haul would give 100 free miles, tho!!!

VIRGINIA E. 
Rating:
5.0

Customer did not leave a comment.

Genevieve P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Truck had muddy cabin. But overall the service was excellent, truck ran great. Would highly recommend this location for haul rental.

Tracey P. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Nothing amazing people made sure we were taking care of much appreciated

Christian L. 
Rating:
3.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Great service

BRENDA M. 
Rating:
5.0

All is good newer trucks would be nice

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
No reviews have been submitted for this location.

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