System was down and the reservation for the truck was pushed back and the movers were waiting and I had to pay them for all the time they weren’t working also and the day carried on that much longer into the afternoon. The attendant was pleasant but also annoyed with the situation which was uncomfortable but I could understand why she was feeling that way but she was understaffed and over worked and they system issue messed her up and when I turned the truck in she could not take me in right away and she said that the truck read 1/3 of the tank and it was not when I left and she said since I didn’t have a picture it was too bad and she would have to charge me idk how much after putting gas in on the way back there. Also there was a homeless encampment back there by the U-Haul trucks. I don’t think I would recon that location or return there unless forced to do so otherwise.
Uriel A
Customer Reviews for Mail Run Business
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly!
Jeffrey HVery helpful front desk staff
CYNTHIA BExcellent experience with my U-Haul rental. Customer service was great from the young lady who helped me out at the front desk. Equipment was clean and kept up with. 10/10
JAVIER MEasier check out. U-Haul app should have check in and check out button on home page. When you are in extreme weather and having trouble with app check in it is miserably frustrating . The check out process was not so bad, but finding it after a weekend of moving exhaustion was awful.
TRACIE ATo require a SafeMove that was not disclosed other than when I picked up was a cheap business practice. Had that be disclosed during the reservation process, I would have opted to use a rental car company.
RICHARD JThe staff was friendly, and knowledgeable. Thank you providing me with excellent service.
KENNETH LThe truck was not ready and had to wait around for 3 hours. Had to have all my helpers wait around. Then they said the reservation they did was not right and had to redo it and then they called again and said it was still not right. Then they said they would give me a discount for my trouble and then they didn’t.
STEPHANIE MIf a customer arrives at 7 and you close at 7, just check them in. It takes 5 minutes . I was moving all day and had to do the QR code check in and it took me almost 15 minutes to check myself in. So now I’m probably going to get charged an “after hours drop” fee.
TOMAS HEverything is perfect
ELIOTT CGreat experience. All good!
ROBERT S