Customer Reviews for Main Events
(U-Haul Neighborhood Dealer)

Rating:

1.0

Your location was ghetto and there was no one there to accept the truck and trailer in the middle of the day. The drop off location was not easy to find and there was no furniture in the office that I could see. The place looks abandoned and I was very unsure to leave the equipment behind. I also have not seen an email with my closing account balance. Please forward me that at: newstart257@gmail.com

Rating:

1.0

No sign on front of building google gps incorrect sends you too wrong lot called gal they told me to park in behind a building with no building. Not a good experience with no help

Rating:

5.0

Fantastic customer service and the parking lot was easy to pull in and out of

Rating:

4.0

The person at the place was very helpful.

Rating:

3.0

I was unsure about the remote pick-up and it took longer than expected. I needed someone to help me figure out all the tech parts. I appreciate that they had a vehicle for me after the first one was not available the night before. I appreciate that.

Rating:

4.0

List that the parking lot of U-Haul's is behind the building and you might not see them from the road.

Rating:

1.0

The truck burns to much gas it needs tune up wheel alignment and didn't get any of my money back for the gas had to put almost 500 in the truck just driving to and back from from Michigan to St Louis Missouri

Rating:

2.0

Nobody was on hand. It was 12:30. I had to call corporate to confirm drop off.

Rating:

3.0

It was not easy to use the u haul app for a mobile pickup. It was very hard to go behind the truck as it was backed up into the bushes .

Rating:

5.0

The gentleman helping me was awesome went above and beyond on a cold snowy day.

Rating:

4.0

It took a minute to locate the key drop off but overall things went smoothly. Would rent from this location and drop off here again.

Rating:

5.0

They met me as I pulled up and the drop off was quick and easy. Couldn’t be happier.

Rating:

1.0

Thy would never answer phone or return your call I call 3 days consecutively bad experience

Rating:

2.0

Office was u attended during post "open hours". No one ever answered phones or voice msgs.

Rating:

5.0

Drop off location very friendly.

Rating:

2.0

Send instructions for pick up ahead of time.

Rating:

1.0

Homeless Camp right behind truck, felt real unsafe. App shut me out when I tried to dispute photos. Was hair, boggers and trash in cab of vehicle. Would not use Uhaul again.

Rating:

3.0

Cell phone check in is very complicated and takes over 30 minutes.

Rating:

5.0

Only the price was higher from another location next door and what it was saying online.

Rating:

5.0

Excellent, very helpful

Rating:

1.0

Tank was on empty. I put $45 in it and returned it with the same 50 miles to empty that it started with. Was charged an additional $60 for unknown reasons. I called and left several messages and not call back or response. The building says open but it is locked and never open.

Rating:

2.0

The truck was filthy, the cab had animal hair and discarded cheetos all over, and mysterious fluid on the doors and dash. I cleaned it before I returned it, apparently I would be charged extra if it wasn't clean.

Rating:

1.0

I had booked a vehicle where my items were stored but the day before my reservation was changed. I had to go to another location and drive back to pick up my items. I tried checking in but the website would constantly glitch. I eventually go the site to load and combination given didn’t work for any of the lockboxes. The lockbox itself was not working and could hardly spin. I had to change vehicles and luckily I was able to get started. The whole thing took almost 2 hours just to get my vehicle. If there were other options, I would never use uhaul again. This is the third time events like this has happened. Uhaul could invest in a better system but instead relies on its customers to use their phones/technology instead of fronting the cost for a smoother process. Uhual still has not contacted me as I was told by the representative.

Rating:

1.0

VERY UNHAPPY with this location. We called Uhaul to verify the address and was told they opened at 9. At 9:20 we pulled in and there was no one there with a note on the door to call. Called the number multiple times and no one answered. I left multiple messages and made multiple calls to uhaul asking for a different location to drop off the trailer only to be told we would incur an additional charge. Uhaul tried to call the owner and was unable to reach him. A second person at the location wanted the trailer we had. Uhaul then called the area manager. We waited over 90 minutes to get this trailer checked in. We downloaded the app to do a self check in and the location did not show up as eligible to do it. We took the trailer off our truck and left. The owner called us 20 minutes after we left to say he would check it in with no additional charge. This appears to be a side job for this Antuonne person as he has a full time job somewhere else.

Rating:

5.0

It was fine.

Rating:

2.0

Key box was located in front of building and vehicles are in back- no easy way to get there as it's fenced off. You have to walk around the block to get to the back of building to check the number on truck and then walk back to front to get key. That needs to be fixed. Also, automated on line check in system wasn't letting us put in a different name for driver and then the verified second user- it kept erroring that the name couldn't be the one on contract, and the number couldn't be the one on the contract so we had to re do it and then the license image kept having to be retaken (as it was slow responding to back and it would wipe the info.) It took the three of us almost an hour to finally get the key to start the moving mission. Going to be quite some time before I ever attempt do this non-manned pickup again.

Rating:

3.0

The man who checked us in was very nice and personable! The storefront location did not look like a U-Haul center at all aside from a sticker on the window. The inside of the office left a lot to be desired.

Rating:

5.0

Absolutely awesome service!

Rating:

2.0

There were no clear instructions on where I was supposed to leave the trailer and no way to reach a live person, even though I was there in the middle of a work day.

Rating:

3.0

No one was present when I dropped off the vehicle during business hours.

Rating:

2.0

Have knowledge of the hitch and how to operate it. Have the moving blankets on site.