Customer Reviews for Main Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Main Road Self Storage

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Jack K. on

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Kierra D. on

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RONALD S. on

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Good customer service.

James S. on

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Nothing; we are very pleased.

Richard J. on

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Very nice people "yes sir no sir"

Karen l. on

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Kathy was very easy to work with

Jesse C. on

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pat k. on

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Hellen G. on

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Samuel F. on

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rodney M. on

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Gorge I. on

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Emily S. on

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Baris A. on

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There was a dolly and blanket attached to a truck which is to ise if needed, have to pay...sounds great but we definetly didnt need it and it was on our way all the time when loading and unloading, hated it!! Understand it is your business and idea but it is a bad idea while using your trucks...otherwise employees were helpful and friendly.

ANDREW G. on

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Marty V. on

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John P. on

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Minor delay due to a location switch that was not authorized

sherry m. on

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Stay open until 7pm during the week and possibly 9pm on weekends? That would be great.

Jeffrey L. on

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I will say that when I scheduled my reservation on uhaul.com I was unsatisfied with uhaul sending me to a location where I scheduled only to find that my rental had been sent to a different uhaul location based on availability. This was not handled in an obvious or efficient manner. I blame uhaul corporate and uhaul scheduling for this issue not the individual location.

CLARENCE K. on

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Keep doing exactly what you did Today. Rental was quick and easy van was excellent everything works like it was supposed to. Great Satisfaction from UHaul.

Jeff M. on

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William R. on

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Robert B. on

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CHARLES B. on

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Outstanding staff and service, user friendly

RONALD B. on

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Joy C. on

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Valerie W. on

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David B. on

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Easy, quick drop off.

Suzanne A. on

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Michael M. on

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Nothing everything was perfect!

Chris N. on

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Andrew C. on

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Was some confusion about where I would drop off the equipment. Would like that solidified and clarified next time. Otherwise, was a great experience!

Jay G. on

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Tried to drop off trailer in a closer location and was curtly denied.

Harold S. on

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The was excellent but the scheduler changed my reservation from a van to a 10'truck and did not notify me. This caused a delay of over an hour.. again manager excellent but I don't know if I will use U- Haul again

Evan E. on

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The Johns Island location was very courteous. I wish this review was for my overall experience, so I will make it that way. I had a reservation to pick up a U-Haul for Tuesday at 11am from the Hollywood, SC location. I arrived at the location and the store was closed. No one answered the phone, not was there another contact. I called another location to get the number for a regional call center. They were able to get in touch with a district manager who also could not get in touch with the rental location. My reservation got switched to the Johns Island location, and I had to drive there to pick up the truck. The truck I picked up was a 26’. It did the job, but needs to be replaced. The truck had over 160k miles and a strange hiccup at idle. There was a lot of body damage already done in the 160k Miles, so it was almost pointless to do the walk around.

CHARLES B. on

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Outstanding staff and very user friendly

christopher r. on

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sharon G. on

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JOHN G. on

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kevin b. on

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Andy S. on

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Great Customer Service and nice clean facility!

Shane M. on

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MARY M. on

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ROBERT D. on

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The person handling my check-in was excellent. Friendly, knowledgeable and efficient.

Lewis S. on

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Henry W. on

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Staff very helpful, efficient and wonderful to work with it really means a lot to me the high quality of service I received, they were great at making sure I receive everything I needed to make my experience effortless will recommend people use this location

Quenby K. on

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the gas tank reading on my contract was wrong (high, but the mgr changed and initialed) then wen I used your guide for how many gallons to add to bring it to the level, it almost overfilled the tank instead of bringing it to 3/4, deceptive, so that was wrong.

Charles M. on

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This location did not have enough blankets to cover my requested order of six dozen. I compromised with three dozen. The staff was very friendly and helpful.

JOEL B. on

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Stacy H. on

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The computer system that was used to set up the order could not access my reservation, so that caused the staff some delay. Not so bad, since after making my rental a walk up the cost was less.

AARON S. on

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August M. on

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Ruth B. on

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tim h. on

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Easy drop off and prompt email finalization of the charges.

Julie C. on

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Everyone I encountered was professional and very helpful. I never rented one of the smaller vans and it was fantastic. Thanks uhaul for having such a great location available with all the supplies and trucks under one roof!

Charles T. on

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Rob H. on

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The woman/manager that helped me was really good and provided excellent customer service.

Peter S. on

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EDWARD E. on

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Tina D. on

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Eugene M. on

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Stephen S. on

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Michael M. on

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Great location and service!

bob m. on

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I read some reviews so I was a little concerned about the service but Kathy was really nice and helpful,

Becky M. on

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James W. on

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The rental was easy, and the staff were professional and helpful. Thank you, James

vincent s. on

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CRAIG C. on

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nicole p. on

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YORK J. on

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brooke m. on

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Really nice staff, very knowledgeable and helpful.

CHUCK B. on

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Have your other locations learn from Main Storage! Service is what made the experience enjoyable.

Theresa C. on

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Guynn L. F. on

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ROMAN K. on

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JEFFERSON B. on

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Very friendly staff!

Timothy K. on

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Great service and very helpful

Brittany H. on

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Staff was friendly. Good location

JEFFERSON B. on

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Leah H. on

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This was not the location I originally booked. The original location I reserved my truck at was only 0.5 miles from my house. The day of the rental I received a call that my location was moved to a place 7 miles from my house. I was also told there was no way to compensate me for this. So since I was paying per mile...my rental fee was much higher than it should have been. If there was no truck available at my original location I shouldn't have been able to book it in the first place.

Robert C. on

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Dropoff went very quickly and efficiently. Courteous attendant.

Andrew F. on

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Gregory A. on

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Kathy was outstanding - called me after to say I left something behind in the truck.

Amber M. on

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Angie N. on

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Jack L. on

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U-Haul representative for this location was very disrespectful and not helpful at all.

donald b. on

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Paperwork involved in simply renting a trailer is tedious and needlessly time consuming...plus a tremendous amount of paper is wasted...

horace p. on

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very fast. could not expect more.

wayne s. on

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Marie F. M. on

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GEORGE B. on

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We have been renting a truck from this location for years to help us bring much needed toys to children at Christmas. Always dependable.

margo b. on

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Pamela was fantastic!! We look forward to doing business again there soon!

Nicholas M. on

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Very accommodating.

rob w. on

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Very professional and polite

Christopher B. on

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WALLACE K. on

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The two representatives seemed to be very professionals and caring at first.I elected to waive the insurance at first,but after I was given a 26 foot truck because of a busted brake line I originally went for. I changed my mind about the insurance. It took them an hour to change that. I left there at 1:30. Before I could return the truck I was called and told I was supposed to return it at 12:30 (an hr early). From there everything went swiftlly downhill. I realized my paperwork was all wrong and I was being overcharged. The representative seemed different.,..rude and distrustful as well as disrespectful. Their only concern was how much more I needed to pay them. They did not want to hear anything else. I was wrong and they were right....

Ronne P. on

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Eugene R. on

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Excellent service!!

Jeff W. on

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The trailer looks older than most I have rented from Uhaul Tires I felt were ok for the trip

Jennifer L. on

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Staff was nice, IMPORTANT you cannot get back OUT of the gate without a vehicle. When you are parking the only vehicle you have with you, that can be a problem. Suggest keypad exit be placed

Stan J. on

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I have been very happy with the service that I`ve received at Main Road Self Storage. The ladies that work there are very professional.

Thomas M. on

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Everything was great! I reserved the unit on line and Lori called me the same day to finalize everything. Thank you!

Rebecca B. on

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Excellent service! New and extremely clean facility.

Kenneth O. on

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Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful

Scott L. on

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We are very pleased with this facility and the staff very knowledgeable and friendly! Would recommend to friends and family. We also find the rates to be very economical.

Donald H. on

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Great staff and facility.

Rebecca M. on

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My experience has been excellent. The representative was fast and thorough in completing paperwork, answering questions, and taking me to see my unit. The facility is very clean and easy to navigate.

Tim C. on

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Cindy was extremely helpful and made the move very easy.

Rodney M. on

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The staff at the facility were very helpful and very pleasent to work with. They explained everything and were committed in making everything work according to my needs.