Customer Reviews for Main Road Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Main Road Self Storage
Ray M. on
Rented to move items during hurricane evacuation and saw on the news that uhaul offered discounts during evacuation but nothing was offered and when I inquired I was basically laughed at. Very disappointed...
Gail S. on
Nothing
Kenneth B. on
This is been the worst rental experience of my life! I rented this as a one-way rental and it was somehow switched by U-Haul to a local rental. It was almost 3 times the cost of what I expected and no one at any location that I have dealt with at U-Haul corporate can help me get those charges reduced to the appropriate amount for a one-way rental. I will never rent from U-Haul again
Bethany G. on
Very happy with my experience. Michael was great and I was in and out in no time.
Robert G. on
Mike was most helpful and very friendly.
Candace T. on
This location was amazing. They helped us at the last minute after an employee at our original location didn’t come back from lunch. The staff was helpful and patient. I really appreciated their service and they were the only positive interaction we had with any employees representing uhaul.
Kevin A. on
The only real complaint I have towards uhaul as a whole...They don’t offer military or government worker discounts. They say on their website that they support the troops, support the military but don’t offer any discounts for PCS (Permanent Change of Station) Moves.
ISABEL R. on
Overall awesome experience, friendly office staff... I’d give them 5 stars
Bruce N. on
Check out and In very slow even with on line reservation.
Will L. on
Quick and easy. No problems and nice people to deal with.
JOHN M. on
The Team was very helpful.
Richard S. on
The customer service here is incredibly friendly, helpful, and efficient. It was our best rental experience ever!
zackery w. on
Everything was awesome on their end. BUT I was double charged for my truck and it still hasn't been fixed. I spoke with customer service and was told it would take 3 to 5 business days to fix. THAT is unnacceptable. Being the 1st of the month and move in day, this error put me significantly in the negative and caused my rent check to bounce and an overdraft fee to be incurred. That's something that needs to be looked into
Kevin A. on
EVERY TIME I CALLED...KATHY WAS ALWAYS CHEERFUL AND IN A GOOD MOOD AND VERY HELPFUL.
Jess H. on
The gentleman who helped me out was very kind and helpful. He told me I could receive credit from uhaul by returning it with at least a quarter tank, which I did. I will definitely continue to use uhaul for future moves, but next time I'm hiring movers.
DONEISE MICHELLE G. on
I did not have any problems or issues with this facility.
Phil D. on
I had a positive experience with this location. The staff was positive, friendly and informed me on all expenses that I would be responsible for. I will use them again when needed and will recommend them to others. Thanks U-Haul for your help.
stephen s. on
Your two workers at this location are friendly and provide excellent service.
Douglas E. on
Directions
David C. on
Very quick and easy.
Sheryl O. on
I would happily rent from Main Road Storage again. The staff was extremely polite and helpful. I felt very comfortable talking to them. I wasn't sure what I need when I got there but the African American Female employee knew exactly how to help and what to recommend. This was the best Uhaul experience I ever had. All Uhaul renters should be like this one.
Audrey J. on
Things were great! Keep it Pleasant!??
LEWIS E. on
Advertising a daily rate of $19.95 when a $10 CDW charge is mandatory is FALSE ADVERTISING. That's the equivalent of an appliance store advertising a refrigerator for $995 and then adding another $500 to the price on delivery. The honest rate is $29.95 plus mileage which is what should be advertised.
Peter M. on
Customer service at this location was exceptional. Staff was very friendly and helpful and were some of the nicest people we met on our trip. Service rep was able to answer all questions and provided info that made our trip and experience pleasant and safe.
LEWIS E. on
Install cruise control on your trucks, which will greatly reduce the long-distance driving effort.
John S. on
Main Road Self Storage is great …. My truck was super clean. theses folks are real moving and storage professiomals
Eric R. on
The group made this reservation simple and easy from pick up to return. I would definitely rent from them again.
RONALD S. on
Maybe randomly select a customer each week and put something inside the cab for them to find, like cold water for the drive, or $5 gas cars. Something that puts a smile on there face.
James L. on
Great experience!!
Angela B. on
Such wonderful people. Especially the lady who helped me while I was having a breakdown. More are needed in the world like her!! Thank you for the kind words and encouragement. Equipment took this low country to mountain move like a champ!
Kevin B. on
The staff was great and helpful. The experience was a 10. I would definitely rent from them again.
Anthony M. on
Key did not unlock passengers door. Other than that, it was a great driving 26' truck . It was brand new with only 1435 miles on it. It had plenty of power and a better ride than my personal truck. The only issue I had with uhal was they didn't have a large enough car transport to hall my Ford f150. Now I have to travel from Virginia to South Carolina to drive back my truck.
Roger U. on
I got dinged for being 12 miles over and charged approximately 6 dollars, since I had to take a detour because of all the construction and traffic. I feel it was petty on UHaul's part to ding me the less than $6, and so will make me think about who to rent my next truck from. I would like to hear back from management on this.
Luis C. on
Everything is good. No complaint. Thank you for your help and your service.
Jackie S. on
The trip was fine no problems with the Van. We told them we would have the Van back at 9am. They called me /, I was driving and told her Kathy she persisted. I told her to call the other number for emergencies. "I'm sorry and hung up" she had promised the Van to someone else. It was a very hot day and my sister and myself had to take many breaks. Kathy, evidently wasn't concerned about our trip she just wanted the van back. I did apologized to her, not that I needed her to understand but she was not sympathetic at all. Didn't ask if we had a safe trip.etc. I think UHaul needs to work on the public more as far as safely. Thanks so much Jackie Smith Have a wonderful day
CATHY W. on
inside of trailer clean however 2 of four tires were not in good shape. One had large flat spots well into the cord.
Regina C. on
Truck was fine..very upset the fact that no one told me my money would be held back from my credit card..when I called the place where I got the truck from..they proceed to tell me they can't help me and to call uhaul myself..even though they were the ones who charged me..won't go back!!
lynn W. on
Wonderful agent! So professional.
John D. on
Not much, great location and the staff was great!!
ROBERT T. on
The process was super easy and Kathy was awesome!
Dylan G. on
Overall, customer service phone help was ridiculously terrible. I got to location to drop off truck and app wouldn't allow me to check vehicle in. I called customer service while waiting for an uber ride, and was still trying to get help by the time I got home (30 minutes). I had been put on hold twice, which hung on me, and was on the third different rep by the time I got home. This experience was horrible. Customer service phone system is in dire need of some training.
Edward H. on
This location was fine. I have worked with them before when purchasing boxes and other things and they are professional and courteous.
John P. on
Always very helpful and accommodating
RONALD S. on
Good customer service.
James S. on
Nothing; we are very pleased.
Richard J. on
Very nice people "yes sir no sir"
Karen l. on
Kathy was very easy to work with
Baris A. on
There was a dolly and blanket attached to a truck which is to ise if needed, have to pay...sounds great but we definetly didnt need it and it was on our way all the time when loading and unloading, hated it!! Understand it is your business and idea but it is a bad idea while using your trucks...otherwise employees were helpful and friendly.
John P. on
Minor delay due to a location switch that was not authorized
sherry m. on
Stay open until 7pm during the week and possibly 9pm on weekends? That would be great.
Jeffrey L. on
I will say that when I scheduled my reservation on uhaul.com I was unsatisfied with uhaul sending me to a location where I scheduled only to find that my rental had been sent to a different uhaul location based on availability. This was not handled in an obvious or efficient manner. I blame uhaul corporate and uhaul scheduling for this issue not the individual location.
CLARENCE K. on
Keep doing exactly what you did Today. Rental was quick and easy van was excellent everything works like it was supposed to. Great Satisfaction from UHaul.
CHARLES B. on
Outstanding staff and service, user friendly
David B. on
Easy, quick drop off.
Jennifer L. on
Staff was nice, IMPORTANT you cannot get back OUT of the gate without a vehicle. When you are parking the only vehicle you have with you, that can be a problem. Suggest keypad exit be placed
Stan J. on
I have been very happy with the service that I`ve received at Main Road Self Storage. The ladies that work there are very professional.
Thomas M. on
Everything was great! I reserved the unit on line and Lori called me the same day to finalize everything. Thank you!
Rebecca B. on
Excellent service! New and extremely clean facility.
Kenneth O. on
Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful
Scott L. on
We are very pleased with this facility and the staff very knowledgeable and friendly! Would recommend to friends and family. We also find the rates to be very economical.
Donald H. on
Great staff and facility.
Rebecca M. on
My experience has been excellent. The representative was fast and thorough in completing paperwork, answering questions, and taking me to see my unit. The facility is very clean and easy to navigate.
Tim C. on
Cindy was extremely helpful and made the move very easy.
Rodney M. on
The staff at the facility were very helpful and very pleasent to work with. They explained everything and were committed in making everything work according to my needs.