Customer Reviews for Main Road Self Storage

Excellent customer service!

Great job

Everyone was very helpful and professional , will see them again.

I was there an hour and 45 minutes before I was straight. They did not have the vehicle that I rented and paid for online and kept getting confused as to what they did have. I ended up buying a hitch and ball plus an adapter and still didn't get a trailer. I ended up with a van. They called me 2 days later asking where the van was even though I returned it the same day.

Unfriendly,

Superb customer service, thank you kindly U-Haul

Awesome! Dale in Charleston location and Bubba from Hilton Head location we're both great and easy to work with. Thank U-Haul for all that you do! Much love, John

Too expensive

Easy rental--friendly, knowledgeable staff.

Excellent experience today with representative at this facility that was fast and convenient. Thanks.

There was a mix up with the drop off time. They were very understanding and worked with me.

I've rented many UHaul trucks and trailers over many years from various locations across the country with satisfaction. To the point - Johns Island UHaul is the best service location I've experienced.

Customer Service Needs Help!! We were told when we rented the trailer in Pendelton that we could drop off at any location in our town where we were headed, Charleston SC. We dropped off at this location after closing time. I called the next morning to make sure they recorded this equipment returned. I was immediately told by Dale/Dave? that he would have to charge us a dropping fee as we shouldn't have dropped it at this location. I informed him that we were told any location was fine and that if that was the case we should have been told in advance. There was no specific location noted on our paperwork. I felt he was being rude and authoritative for no reason. This equipment had not been checked in prior to my calling, which I also felt this is something that should be done first thing, check all inventory and log all that have been returned. I went to the online site Uhaul/ share last night when we dropped it off so the morning crew should have confirmed. I felt if I would have never called it would have been ignored. The store had been opened for almost 2 hours at the time of my call. Customer Service needs some improvement.

Please have employees wear masks! Only one of four was wearing a mask while assisting customers.

Checking in by way of the app was painless and quick.

Truck was not clean. Inside there was sand and debris. There was a large parking/gate pass from previous renter with name and address. In the bed there was paperwork from previous renter with personal information.

No complaints.

Drop off was smooth. Professional staff were great.

Hidden, unnecessary charges such as insurance, mileage, gas, fees. A $20 rental for two hours cost $54. A rip-off!

Very quick and easy to check out and back in. Very reasonably priced. Very professional staff. Clean and well kept facility.

Quick and easy drop off. Professional service

Very friendly and helpful associate at this location.

Customer service was good 😀

Best UHaul I have ever been to. Great people and facility.

The customer service was good on the pickup (someone there to help put the trailer on with a tongue lift tool). On the return, I had to lift the 6x12 trailer off my hitch by myself. Nobody there offered to bring that trailer tongue lift to help lift it off the hitch. The sign to the location is hidden by trees, and you can pass by it very easily. Also the parking lot is really little. If an inexperienced driver is driving, there could be some damage to other vehicles in the parking lot. Trailer very clean and did it's job!

Paid for item several days ahead of time. We completed no contact pick up with drivers license, credit card payment. It took about 30 minutes to complete the online process. They acted like they did not have any of the information. It took 40 minutes and we did not feel safe. The employees were simply lazy. We had the completed information on the phone. It was the worst customer service of any company that I have done business with during this Pandemic.

The blankets I rented were filthy.

Great customer service. In and out in a few minutes.

It was not made clear that the $10 damage waiver is mandatory when renting the $19.95 van which ended up costing $70. I became aware of the fee AFTER I returned the van and received email of receipt. I do not blame Main Road Storage. They were were extremely helpful. Reservation and check-in were made online. Will never rent van again from any uhaul location.

Good customer service. Friendly staff

Better inspection of equipment

The excellent service made the entire process very simple and easy.

This sight was difficult to get to and almost IMPOSSIBLE to access our online app. Cell service kept dropping and it being a holiday we couldn't get any help with returning our truck. It was awful....

Rented a car transport. Tire blew before I even got to the Destiination. Took over four hours to get someone to come out and replace the tire. This is after the confusion at Main Road storage of whether or not the unit I was getting was the one that was damaged or not. Had to run my card five times to get it to take. Was unsure at that point. Horrible overall experience.

Smelled like cigarettes pretty bad. But other than that the truck was great.

Just keep everything the same.

The young lady the assisted me was great to work with. In and out on very little time. Thanks

Y'all rented unit and truck. Charged me extra when I couldn't gain access to my storage unit., because manager wrote code down in correctly. And changed me extra after adding more fuel to it than it was. Manager and staff are incompetent. Will tell everyone and move our storage unit out ASAP.

Customer service rep (male) was arrogant, aloof and generally came across as lazy. Showed no acknowledgement of customer when I came in the store/office, when I approached, he continued to ignore me, once engaged he displayed an intentional lack of urgency. When returning the trailer, I went to the office for confirmation of parking location and assistance unhooking, again he was aloof and I felt like I was inconveniencing him - not customer focused at all.

staff were awesome and very helpful. Made it super easy to rent and drive off with a uHaul trailer!

Facility was closed for Labor Day. Keys left in drop box and truck left in lot

The order was not correct when we arrived. The woman that waited on me was unhappy she had to deal with the changes and was rude.

Great efficient service

Keep up the good work.

Parking at No 2 building is very cramped.

I picked up and returned at the correct times. However, I was charged a $1700 fee because they got two truck numbers mixed up and accused me of driving it all the way to California. No one would answer the phone and no one would help me. I was constantly transferred or hung up on saying I would be contacted in “a few minutes” then would not get a phone call back. This caused me to have a negative balance in my account. It was extremely stressful and infuriating. When the problem was finally said it was going to be solved no one apologized. It then took them a week to put the money back in my account. That was an extreme amount of money to take a whole week to be put back in my account. Absolutely unacceptable. I will never use U-Haul again. I'm sure this review will be deleted and no one will reach out so it doesn't matter. Worst customer service ever.

It was beyond complicated to pick up the truck and it wasn't clean at all. NOt the happiest of moments when moving into a new house

Looks very nice from the outside. Only dropped off.

Very helpful!!!

I was charged an extra day. This is wrong. Please give me a call at 843-2099755 to refund me.

All staff members were professional and friendly. They made my last minute emergency need happen and it was a smooth transaction.

All staff members were professional and friendly. They made my last minute emergency need happen and it was a smooth transaction.

She was very thorough & patient w/ the hook up. My next comment is for U haul . I was promised a 5x8 in jersey w/ a pick up in Edison on the 21st. It wasn't available. Not in PA either. That's why I had to p/u in SC ?? There must be a better system to move trailers to the states that need them ??

Staff was nice.

I will be moving in. On another date this coming week

Very helpful staff. Was able to return the one-way uhaul rental there as well which was really convenient.

Great place for storage! U-Hauls on site made it very convenient to move in/out.

Main Road Storage maintains a very nice facility.

Clean, safe. Excellent friendly staff

Great Customer Service always willing to help customers. Thank you

Great facility, friendly staff

They really helped me with my truck rental and storage unit. Great experience!!!! DWANA is great!!!!

Great Experience...would definitely use this storage unit again!

The staff is awesome! Everyone was so helpful and so kind!!!

N/A

Very friendly staff and clean facility!

Overall awesome experience, friendly office staff... I’d give them 5 stars

EVERY TIME I CALLED...KATHY WAS ALWAYS CHEERFUL AND IN A GOOD MOOD AND VERY HELPFUL.

I did not have any problems or issues with this facility.

Everything was great! I reserved the unit on line and Lori called me the same day to finalize everything. Thank you!

Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful