The team at Main Road Self Storage - Johns Island made the entire process easy and even enjoyable. We used the unit to store items for our new home during construction and it served us perfectly for the size of the unit and its security. Thanks again Johns Island Team!!
BARRY S. | Overall Experience
Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service thanks
John S.When someone reserves a 26' ft truck and does so with a credit card, to be called the day before the move that you only have a 15" (which is actually 12' box with 3' overhang) and you are moving a whole house creates a huge problem. Half of household goods are now stored in Summerville where I have to rent another truck, NOT UHAUL and drive it back again. Terrible trip. never again with you all.
RANDALL H.We were greeted by a smiling helpful person. Check in took less than 5 minutes.
George C.The wrong key was left in the box (which we didn't know). However, it started the truck and we drove out of the lot. When we turned the truck off, it wouldn't start again. Only found out about the wrong key because of the locksmith. It was a wasted day for us bc we had to wait for roadside assistance. The manager was not helpful the following Monday. It took a long time for him to return my call. Then he told me that there was a glitch in the system because I had already returned the truck (and they re-rented to someone else) but the system was indicating that I still had a truck that wasn't returned. He said he had to get hold of the main office and would get back to me. He never did call me.
MAUREEN S.We loaded up our Uhual, only to realize the battery was dead. The manager proceeded to try and jump it with his personal vehicle. That didn't work, so we were given a new truck, which was parked far away in the lot. We had to unload the first truck and reload onto the new truck. The whole process was a mess.
David M.Wonderful, extra friendly staff. My best Uhaul experience.
William S.nothing nice people and great value
WILLIAM M.Rear door of the trailer didnt work.
IAN L.Very easy check in and nice people
LARRY D.The costumer service representative, Sarese, was amazingly kind and helpful. She went above and beyond to make sure my rental experience was excellent in every way.
DANIEL F.Absolutely nothing. The staff got me exactly what I ordered and the equipment was very new. The auto hauler had new tires and the tiedown straps were in excellent condition. Which was critical as I was hauling a 1968 Gran Torino Fastback from SC to New Orleans. Well Done and thanks again
DAVID B.The dealer didnt have a licence plate on the van. Leased it to my daughter who should have know better. I drove it back waiting to be stopped by the police for no License plate. This should never happen or put the renter in any situation like this. Shocked that someone would do this. Almost had the hotel where I needed to stay with it call Uhaul and/or have it towed because of no licence.
JORDAN V.Matt and Myra and simply wonderful to work with: charming and flexible when it came to changes!! We could go on about the clean environment, the sparkling cargo container we've rented two times and more -- but you'd think we were their relatives :). We have more needs coming up and there is no smoother experience in moving.
PETER G.Customer Service team was excellent
Anthony A.Everything is good
KEVIN D.My husband & I recently rented a lot of UHauls and this one by far is the best! Matt went well above and beyond to help us. We would absolutely use this place from now on and recommend it to everyone. The people, facility and equipment are top-notch!
Heather H.Cruise control ðŸ˜
AMY R.Very professional and courteous
KENNETH S.Super friendly staff. They had serious trouble with the previous customer returning the truck I had rented. It was returned to them very dirty and smelly. It had no wiper fluid and was due for an oil change.
ANNA O.I would highly recommend this location to anyone wanting to rent from U-Haul. Very courteous and professional.
Woody S.Thanks to Ms. Tania Gleason for her professionalism in assisting me in returning the truck, on Oct. 24th. Her kindness was very appreciated.
RICHARD B.I really appreciate the exemplary customer service I enjoy from the staff here. You guys rock.
HENRY S.Truck alignment was off & this made it harder to steer truck.
LOLA E.RJ and the rest of the team are very helpful!
John D.Mathew was incredibly customer focused - responsive - helpful - went above and beyond to get me out the door safely!!
Gerard B.So much to improve!!!!! Read previous post. I am telling all i know to never use you ever!
Jerry H.The drop off is too crowded. They have a field in the back that they are not allowing customers to access, yet there isn't enough parking space in the front. The personnel are very helpful. I have worked with several times now.
MARIAN C.Picked up Monday morning at 9 am and everything was hectic as they had lots of trucks going out and coming in! Given the situation, they did very well!
JEFFREY A.Everyone is always gracious and helpful. Great place to rent trucks, trailers and storage space.
JOHN S.Very helpful staff, friendly quick turn around
Michael C.Very Polite and congenial staff made a stressful situation very peaceful
Curtis S.I highly recommend the location. The staff was great on the other hand the truck ruined the entire experience for me as it has multiple tires that are bad (out of round/broken band/bead seperation) not sure as it's not my vehicle to maintain but as much as you charge for the rental I expected the vehicle to be road worthy. Thank goodness we did not have to travel far otherwise we would have had to exchange for another truck because it's very u safe. If you have any question or concerns for me please call 8435014156
James G.The young lady who assisted me was fantastic! I'd definitely recommend to my friends.
DARRYL S.Matt went above and beyond to make sure we had everything we needed. A+ experience. Nobody wants to move again but if I had anytime soon I would return to your location, Matt. Thanks again!! Fay and Diane
FAY M.The cord on the left side of the back door kept sliding, therefore, it was difficult to close!!
ISAAC F.Could not have been easier.
DANNY G.Lady who helped me was very customer service oriented. She offered to help immediately she entered the office. That was very much appreciated. It exemplifies her excellent and great customer service value.
HENRY S.Trailer had not been swept out, had bark and other trash.
ALDRICH B.This location was absolutely great to deal with. Simply called, reserved the truck in minutes with no hassles at all. It was waiting on me at the reserved time and I even decided to get a bigger one once and I arrived and they changed it in minutes. I was on my way quickly and upon returning the truck, the same experience, in and out with no hassles. The gentleman I dealt with was fantastic!
William S.Sarese was wonderful!
WESLEY G.They need to open up the back area for customer drop offs.
MARIAN C.The staff were excellent, friendly, knowledgeable and were also very polite & helpful
JOHN K.Excellent staff, Matt and Myra were amazing and extremely helpful, as I had many issues in the beginning pickup at other location. Thank you!
SCOTT G.We had our belongings in storage for 2 months at the facility. We paid for an air conditioned unit specifically to protect our things from mold, mildew and mustiness. However, when we removed our things we discovered that everything was mildewed and musty. We had to clean all of our clothes and had to get rid of a fabric couch and leather recliner. We were in the facility several times over the 2 months storage. While the building has air conditioning, it is not sufficient to keep the humidity level down to the point where mildew and mustiness won't set in, particularly in a long term storage.
Laura W. | Overall ExperienceKeep up the good work. I always get great service at this store. The entire staff is excellent
JOHN S.Used 24 hour night drop.
RONALD F.Super easy drop off. Staff very friendly
Carol M.I have used this location before, they are always helpful and courteous. I would recommend this place to friends or use it again in the future.
Eric C. | Overall ExperienceThanks again!
CAREY M.Excellent customer service very friendly and helpful.
Dena M.Excellent service and friendly staff
BRUCE S.Nothing,Everyone was polite and friendly and very helpful thanks will come again
KAREN H.Had great service! Used for seven months with know issues!
Sandy R. | Overall ExperienceConsistent charges
Charles P.D.J.Williams loading and unloading charged us and did not show up to help move. I would take the off your suggested movers list. Everyone at Main Road Storage and U-Haul were excellent and very helpful! They even assisted with finding new movers to help load and unload.
Duncan G.Very professional staff and service. Highly recommended!
Kurt W.The folks at this location are incredibly friendly, helpful and great to work with!
Kathryn K.I dropped the Uhaul off after hours. I thought it was a little redundant to have to fill out a form, and then take pictures anyway. Why not just take the pictures? For example, I had to fill in the amount of fuel left in the tank and the mileage, on the form. But then had to take pictures of the dash. It just felt like it was unnecessary to fill that information into a form if I needed to take a picture anyway. Other than that, everything was easy.
Valerie W.Wry friendly and helpful.
Steven H.Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful
Kenneth O. | First Impressions