Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)

1,971 reviews

926 Main Rd   Johns Island, SC 29455

(843) 559-8745

Hours

  • Mon–Sat
    9:30 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(843) 559-8745

926 Main Rd
Johns Island, SC 29455

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Main Road Self Storage has been a facility in which we have great confidence that our personal belongings are safely housed. The building is immaculate, kept at a comfortable climate controlled temperature, and secure. The staff is responsive, friendly and helpful. In fact, when we needed to rent a 2nd unit, we immediately headed to Main Road. I HIGHLY recommend this facility to anyone who is looking for a top notch storage unit for your personal possessions.

Barbara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Great service and real friendly personal service

Warren P. 
Rating:
5.0

The people at the Johns Island Uhaul are awesome and so friendly!

Michelle L. 
Rating:
5.0

Matt was very accommodating and professional

MYRON F.  |  Overall Experience 
Rating:
5.0

Inside cab was filthy and smelled badly. The worst odor I've ever smelled in a vehicle. Clearly hadn't been cleaned in a long time. Windshield had a huge crack completely across. Other than that... the truck ran well!!!

THOMAS M. 
Rating:
5.0

Main Road personnel were pleasant, helpful, and efficient. The truck we rented had a non-working radio, and a plate in the floor of the truck dislodged during our drive - fortunately nothing fell out.

LYNN E. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Great staff - thank you

Andrew B. 
Rating:
5.0

Lisa is the best there is at making customers feel special. Give her a big raise!

Wesley G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Staff are great

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Karin S. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
2.0

I ordered the van online and didn't select insurance. When I got there they added it anyway and said it wasn't an option. Then when reviewing the vehicle before hand nothing was looked at except the gas gauge. They said it was half full. When I looked it was an with below half full. I called out to the attendant who said yeah I'll just lower it on the contract. You should get an email about it and dismissed me. I was also given no instruction other than it needed to be back at 7pm. I got there at 630 and it was closed so I dropped the key in the box I saw. When I got home I noticed the text message saying to "checkin" from that location when dropping it off. We'll I want at that location any longer. All in all the location and staff there was the pits.

Mario I. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Super friendly and attentive staff. THanks.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Best u haul location I have ever used locally in San Jose Bay Area and Las Vegas.. the staff at John's Island are so nice, professional and helpful.

Michael P. 
Rating:
5.0

Staff was excellent.....professional and courteous. Great experience. They even called to advise me that I left my glasses there. Very nice young man was very helpful.

William B. 
Rating:
3.0

Provided a truck with a flat tire. Then over charged for an extra day because the truck wasn't checked in properly. Management did take care of the issue but the process was difficult from start to finish.

Adron W. 
Rating:
5.0

Customer did not leave a comment.

Ric F. 
Rating:
4.0

Customer did not leave a comment.

Mathew H. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

The application is a bit too long.

George S. 
Rating:
5.0

Customer did not leave a comment.

Freddy M. 
Rating:
1.0

Alot

Adrian S. 
Rating:
5.0

The staff was awesome!

SANFORD S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Double check wiring harness connection. Mine came loose inroute and I had to make emergency repairs when I stopped for gas as I had no lights on the trailer.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Jazzmeen T. 
Rating:
5.0

Lisa at the John's Island Uhaul was amazing. So helpful and friendly.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
5.0

Clean truck cab. Windows were pretty dirty and with sun glare I had a hard time seeing out of them (and sun visor was missing. Steering wheel was pretty funky too. Aside from that everything was great!

Karen S. 
Rating:
5.0

First time Using U-Haul on Johns Island in a long time very clean and very helpful thank you

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

They were very accommodating and helpful.

Mark L. 
Rating:
5.0

Just continue with Lisa , great customer service 👍 made entire process easy😃

Chuck C. 
Rating:
3.0

I was charged for an extra day when I returned the rental on the exact day and time stated on my contract. I had to call the location to make them aware that I was being charged again. The issue got resolved

Lakeasha R. 
Rating:
2.0

I rented at this facility for over 6 years and was disappointed to find out that i would not receive a refund for the unused portion of the monthly rent. I used the unit for only 10 days in December. I was hoping to get a refund of $100 (2/3 of the monthly rent) I will not recommend this facility and that is why i give it a below average rating.

Kenneth O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bart K. 
Rating:
5.0

Jake did an awesome job

james D. 
Rating:
5.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
4.0

Matt went out of his way to accommodate us. Loaned us a jack so we could drop the trailer and drive to our site seeing spots.

ALEXANDER S. 
Rating:
5.0

Main Road folks are great

John S. 
Rating:
5.0

Great customer service. Will rent here every time.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Ulyss R. 
Rating:
5.0

Staff was great. They went out of there way to help. Would use again if needed.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabor L. 
Rating:
5.0

Only issue was that even though I arrived and dropped the trailer off early, they didn't process my return until after my drop-off time had passed and I got billed for an extra day. Uhaul Chat corrected the problem for me.

John Mark R. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

All rentals should be current year vehicles.

STONEY J. 
Rating:
5.0

The staff are all incredibly nice and helpful. Matt in particular though (because he is who we worked with to secure and check into our storage units) was extremely professional, responsive and clear and made a stressful moving experience much easier. The facility is conveniently located, easy to access and feels safe and clean.

Genevieve M. 
Rating:
5.0

Customer did not leave a comment.

Josette F. 
Rating:
5.0

Always great staff

Paul S. 
Rating:
5.0

My order wanted me to return the trailer to a location 1 hour away in downtown Charleston even though I said I wanted to return the trailer on John's Island. I called the John's Island dealer and they took the trailer and were really great people. You need to fix your booking system to reflect reality

James K. 
Rating:
5.0

Customer did not leave a comment.

matt W. 
Rating:
5.0

Great facility, efficiently run by friendly folks who are always willing to help. My go to place for trucks, trailers and storage.

Michael P.  |  Overall Experience 
Rating:
5.0

We had a great experience renting a U-Haul at the Johns Island location. Lisa was extremely helpful and kind!

NICOLE P. 
Rating:
5.0

The gentlemen working here are extremely helpful.

Lloyd G. 
Rating:
5.0

Customer did not leave a comment.

Martha V. 
Rating:
5.0

Great customer service. Definitely recommend, and will use again for future needs.

Jeffrey S. 
Rating:
5.0

Sorry it has taken me so long to respond. I had no problem returning my trailer to this Johns Island location Personnel were kind and will to help me in anyway Great experience The name of the employee was Lisa

a F. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
5.0

Very good experience. Nothing to recommend.

William M. 
Rating:
5.0

Customer did not leave a comment.

Scott Z. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Staff friendly and helpful. Very pleasant experience.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Fast and easy rental

Paul W. 
Rating:
5.0

Just continue to do what your doing!

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Maryalice H. 
Rating:
5.0

Everything was amazing from start to finish. The staff was extremely friendly and helpful. Lisa particularly stuck out to me by her go getter helpful personality. She was truly the light of my day during this move precess. Thank you U-Haul for everything

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Be open on Sundays to better service your customers

Cruz C. 
Rating:
4.0

Customer did not leave a comment.

frederick I. 
Rating:
4.0

Customer did not leave a comment.

Natasha J. 
Rating:
5.0

Customer did not leave a comment.

GENISE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan G. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

matt W. 
Rating:
5.0

Nothing, I had an amazing cusoner experience.

Terinthia P. 
Rating:
4.0

The staff at the Main Road Johns Island, SC location has always treated me in a reputable manner. I even left a note for management and staff for their kindness always shown. The newer staff, Jacob, was very helpful and kind. Please let them know they're appreciated. Thank you!

Karen O. 
Rating:
5.0

Nothing! Second time renting a truck from here, everything went great . Matt was a huge help and made the whole rental process run smooth. Thank you Matt!! Highly recommend this facility

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Ammon L. 
Rating:
5.0

Great staff!! Very knowledgeable and professional and don't waste time getting you in and on your way👍🏻

Charleston O. 
Rating:
5.0

Customer did not leave a comment.

ALYSON K. 
Rating:
5.0

They were ready and quickly got me on my way. Very helpful and friendly.

Steven C. 
Rating:
5.0

Thought this facility was great. Will use them again in the future for sure.

David S.  |  Overall Experience 
Rating:
3.0

However, when I booked the reservation, I was never notified that I couldn't rent a furniture dolly. I paid for it but when I got there, I was told that the location does not rent out their equipment (ie, dollies) for one way trips. This was very inconvenient.

Joe S. 
Rating:
3.0

The truck was infested with cockroaches and we did not realize until opening the truck from overnight after half the furniture was already loaded. Uhaul needs to clean their trucks better.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Gene F. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

The folks at this location are very kind, knowledgeable and helpful.

Charlotte D. 
Rating:
5.0

Customer did not leave a comment.

Simon S. 
Rating:
5.0

Jake(Jacob) I believe was the name of the gentleman that took care of our reservation! He was very helpful, knowledgeable and a pleasure to do business with. He is definitely an asset to the company!! Thank you!

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
5.0

Nothing. RJ helped me with dropping off my trailer & he was very professional & courteous!!

brenda H. 
Rating:
5.0

Customer did not leave a comment.

AMY S.  |  Overall Experience 
Rating:
5.0

Awesome. Thank you

william w.  |  Overall Experience 
Rating:
5.0

The team at the storage facility were wonderful! They went above and beyond to help us with our move in and out. We would definitely use them again in the future.

Patrick S.  |  Overall Experience 
Rating:
5.0

Very pleased!

HOWARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heyward H.  |  Overall Experience 
Rating:
5.0

We could not have asked for a better facility for storing our furniture. We had no issues with water or humidity and we were very pleased with the easy access for moving in and out.

Helen M.  |  Overall Experience 
Rating:
5.0

Your staff at this location is your company asset 100% Professional, helpful, friendly and knowledgeable. Guaranteed they are not paid enough. I would recommend your facility to friends, family or others due to the people that manage it daily.

Greg J.  |  Overall Experience 
Rating:
5.0

Best storage facility experience All the stuff are amazing and friendly Big shout-out to Matt nothing impossible with you man Thank you so much

Elias K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  Overall Experience 
Rating:
5.0

Outstanding service and facilities.

michael s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

There was a water leak upstairs that leaked into our unit. We are still assessing the damage to our property. They have so far been cooperative.

Gail E.  |  Overall Experience 
Rating:
5.0

The staff at Main Road storage have been absolutely wonderful and i highly recommend this facility and location. Moving can be so stressful and they have gone above and beyond to be helpful and informative, especially Matt!

Vanesa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RMBUCK D.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and personable.

Deborah S.  |  Overall Experience 
Rating:
5.0

A plus facility with extraordinarily fabulous staff. Facility is spotless. Manager Mat should receive a huge bonus. He is beyond exceptional with customer attention and care. Thank you all!!! Happy new year

Christine K.  |  Overall Experience 
Rating:
5.0

We were really quite pleased with the storage unit. The staff was awesome to work with and it was kept very very clean. We would give very high marks to the Main Road Self storage company.

William W.  |  Overall Experience 
Rating:
5.0

I rented a unit for 7 years. I never had a problem. The staff was always helpful if I had any questions. The property was well maintained and protected. I highly recommend this storage facility.

ANN T.  |  Overall Experience 
Rating:
5.0

The team at Main Road Self Storage - Johns Island made the entire process easy and even enjoyable. We used the unit to store items for our new home during construction and it served us perfectly for the size of the unit and its security. Thanks again Johns Island Team!!

BARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

We had our belongings in storage for 2 months at the facility. We paid for an air conditioned unit specifically to protect our things from mold, mildew and mustiness. However, when we removed our things we discovered that everything was mildewed and musty. We had to clean all of our clothes and had to get rid of a fabric couch and leather recliner. We were in the facility several times over the 2 months storage. While the building has air conditioning, it is not sufficient to keep the humidity level down to the point where mildew and mustiness won't set in, particularly in a long term storage.

Laura W.  |  Overall Experience 
Rating:
5.0

I have used this location before, they are always helpful and courteous. I would recommend this place to friends or use it again in the future.

Eric C.  |  Overall Experience 
Rating:
5.0

Had great service! Used for seven months with know issues!

Sandy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter B.  |  Overall Experience 
Rating:
5.0

We purchased our unit and never actually used it. I called and spoke to someone that we had a emergency come up and needed to cancel our unit. The person I spoke with said she understood and said she was closing it out and said it was taken care of. There was no mention of any outstanding charges. 16 days later we find that 70 dollars had been automatically taken out of our bank account without our authority and no explanation. The lady we spoke with was very rude and said it was her who was the one that spoke with me originally and said she told us the charges, which was unfortunately not true and that they weren't going to refund us anything. It's incredibly disappointing and this is also after the first person I spoke with said it was all noted on the account and was going to get it taken care of. I will never use this facility again and tell everyone we know not to use this facility.

Sean K.  |  Overall Experience 
Rating:
5.0

I got locked into the gated area not realizing I needed a second code to get into the building from behind the fence. This should have been pointed out at check-in. Otherwise, a very good experience and I would recommend to others.

William D.  |  Overall Experience 
Rating:
5.0

Everything about this storage unit was great. The staff was always friendly and helpful, the unit was clean all the time and it was a great price. If we need storage in the future we will be back.

Lane M.  |  Overall Experience 
Rating:
5.0

It probably came from another customers storage but evidence of a mouse , chewed into one of my boxes, excrement present. When i first moved in had to clean out spider eggs and web, dead roach in the storage unit. Otherwise it was clean, cool, liked the available carts, staff very nice. .

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  Overall Experience 
Rating:
5.0

A good facility

James A.  |  Overall Experience 
Rating:
5.0

As much as I dislike storing and paying monthly for items I already own... this crew and facility make the experience more enjoyable! It’s very clean, organized and well stocked (fair prices) with the essential items you never remember to bring with you when moving. I have rented trucks, trailers, multiple storage units from them and each was a pleasant experience! I have no reason to ever go elsewhere! Chuck B.

CHUCK B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  Overall Experience 
Rating:
5.0

Very clean facility, professional staff and well managed. Only issue is crowded road traffiC on Main Road, flashing signage would help access

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Used this facility for over six years with no problems and very polite service. I would this facility to anyone.

MALCOLM B.  |  Overall Experience 
Rating:
5.0

EVEN WHEN THE OFFICE IS CLOSED THEY MAKE MY UNIT AVAILABLE TO ME EXCELLENT IN EVERY WAY

JACK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D.  |  Overall Experience 
Rating:
5.0

Very Good Service

Carl G.  |  Overall Experience 
Rating:
5.0

I had a very positive experience. The staff was always friendly and professional!

James F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  Overall Experience 
Rating:
5.0

Thank you!

Leroy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
5.0

These units are maintained at a consistent temperature, but they are not climate controlled as advertised. Protect your belongings accordingly! Mold will grow.

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY S.  |  Overall Experience 
Rating:
5.0

The facility was clean. However, there was a flaw in the roof and it leaked brown fluid into my unit, ruining my white sofa, elegant table, large mirror in gold frame, and family portrait. It was at least a month later when I went to my unit to find the damage done. They could have checked my unit and notified me, but did not. I paid $240.00 per month for the unit and did not elect to pay extra for insurance. Because I did not have insurance I was not compensated for the loss of my furniture and portrait..

MARY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MaryAnn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

The building is easy to access and carts are provided for customers to move their things in/out to other floors via an elevator. ALL the staff are knowledgeable and friendly. They also provide a large choice of moving materials if needed. I highly recommend them to anyone on Johns Island and the surrounding areas.

Kara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy N.  |  Overall Experience 
Rating:
3.0

Staff was nice.

Anthony R.  |  Reservation 
Rating:
5.0

I will be moving in. On another date this coming week

Amy M.  |  Reservation 
Rating:
5.0

Very helpful staff. Was able to return the one-way uhaul rental there as well which was really convenient.

Teresa H.  |  Reservation 
Rating:
5.0

Great place for storage! U-Hauls on site made it very convenient to move in/out.

DARRELL H.  |  Overall Experience 
Rating:
5.0

Main Road Storage maintains a very nice facility.

MARY B.  |  Overall Experience 
Rating:
5.0

Clean, safe. Excellent friendly staff

JESSICA P.  |  Overall Experience 
Rating:
5.0

Great Customer Service always willing to help customers. Thank you

FRANCISCO MANTANONA T.  |  Overall Experience 
Rating:
5.0

Great facility, friendly staff

BEN J.  |  Overall Experience 
Rating:
5.0

They really helped me with my truck rental and storage unit. Great experience!!!! DWANA is great!!!!

Lisa H.  |  Overall Experience 
Rating:
4.0

Great Experience...would definitely use this storage unit again!

Caroline H.  |  Overall Experience 
Rating:
5.0

The staff is awesome! Everyone was so helpful and so kind!!!

Robin K.  |  Overall Experience 
Rating:
5.0

N/A

Laura & Gregory F.  |  Overall Experience 
Rating:
5.0

Very friendly staff and clean facility!

Erica B.  |  Overall Experience 
Rating:
5.0

Overall awesome experience, friendly office staff... I’d give them 5 stars

ISABEL R.  |  Overall Experience 
Rating:
5.0

EVERY TIME I CALLED...KATHY WAS ALWAYS CHEERFUL AND IN A GOOD MOOD AND VERY HELPFUL.

Kevin A.  |  Overall Experience 
Rating:
5.0

I did not have any problems or issues with this facility.

DONEISE MICHELLE G.  |  Overall Experience 
Rating:
3.0

Staff was nice, IMPORTANT you cannot get back OUT of the gate without a vehicle. When you are parking the only vehicle you have with you, that can be a problem. Suggest keypad exit be placed

Privacy R.  |  First Impressions 
Rating:
5.0

I have been very happy with the service that I`ve received at Main Road Self Storage. The ladies that work there are very professional.

Privacy R.  |  First Impressions 
Rating:
5.0

Everything was great! I reserved the unit on line and Lori called me the same day to finalize everything. Thank you!

THOMAS M.  |  First Impressions 
Rating:
5.0

Excellent service! New and extremely clean facility.

Privacy R.  |  First Impressions 
Rating:
4.0

Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful

Kenneth O.  |  First Impressions 
Rating:
5.0

We are very pleased with this facility and the staff very knowledgeable and friendly! Would recommend to friends and family. We also find the rates to be very economical.

Privacy R.  |  First Impressions 
Rating:
4.0

Great staff and facility.

Privacy R.  |  First Impressions 
Rating:
5.0

My experience has been excellent. The representative was fast and thorough in completing paperwork, answering questions, and taking me to see my unit. The facility is very clean and easy to navigate.

Privacy R.  |  First Impressions 
Rating:
5.0

Cindy was extremely helpful and made the move very easy.

Privacy R.  |  First Impressions 
Rating:
4.0

The staff at the facility were very helpful and very pleasent to work with. They explained everything and were committed in making everything work according to my needs.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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