Customer Reviews for Main Road Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Main Road Self Storage
Peter M. on
Customer service at this location was exceptional. Staff was very friendly and helpful and were some of the nicest people we met on our trip. Service rep was able to answer all questions and provided info that made our trip and experience pleasant and safe.
LEWIS E. on
Install cruise control on your trucks, which will greatly reduce the long-distance driving effort.
John S. on
Main Road Self Storage is great …. My truck was super clean. theses folks are real moving and storage professiomals
Eric R. on
The group made this reservation simple and easy from pick up to return. I would definitely rent from them again.
RONALD S. on
Maybe randomly select a customer each week and put something inside the cab for them to find, like cold water for the drive, or $5 gas cars. Something that puts a smile on there face.
James L. on
Great experience!!
Angela B. on
Such wonderful people. Especially the lady who helped me while I was having a breakdown. More are needed in the world like her!! Thank you for the kind words and encouragement. Equipment took this low country to mountain move like a champ!
Kevin B. on
The staff was great and helpful. The experience was a 10. I would definitely rent from them again.
Anthony M. on
Key did not unlock passengers door. Other than that, it was a great driving 26' truck . It was brand new with only 1435 miles on it. It had plenty of power and a better ride than my personal truck. The only issue I had with uhal was they didn't have a large enough car transport to hall my Ford f150. Now I have to travel from Virginia to South Carolina to drive back my truck.
Roger U. on
I got dinged for being 12 miles over and charged approximately 6 dollars, since I had to take a detour because of all the construction and traffic. I feel it was petty on UHaul's part to ding me the less than $6, and so will make me think about who to rent my next truck from. I would like to hear back from management on this.
Luis C. on
Everything is good. No complaint. Thank you for your help and your service.
Jackie S. on
The trip was fine no problems with the Van. We told them we would have the Van back at 9am. They called me /, I was driving and told her Kathy she persisted. I told her to call the other number for emergencies. "I'm sorry and hung up" she had promised the Van to someone else. It was a very hot day and my sister and myself had to take many breaks. Kathy, evidently wasn't concerned about our trip she just wanted the van back. I did apologized to her, not that I needed her to understand but she was not sympathetic at all. Didn't ask if we had a safe trip.etc. I think UHaul needs to work on the public more as far as safely. Thanks so much Jackie Smith Have a wonderful day
CATHY W. on
inside of trailer clean however 2 of four tires were not in good shape. One had large flat spots well into the cord.
Regina C. on
Truck was fine..very upset the fact that no one told me my money would be held back from my credit card..when I called the place where I got the truck from..they proceed to tell me they can't help me and to call uhaul myself..even though they were the ones who charged me..won't go back!!
lynn W. on
Wonderful agent! So professional.
John D. on
Not much, great location and the staff was great!!
ROBERT T. on
The process was super easy and Kathy was awesome!
Dylan G. on
Overall, customer service phone help was ridiculously terrible. I got to location to drop off truck and app wouldn't allow me to check vehicle in. I called customer service while waiting for an uber ride, and was still trying to get help by the time I got home (30 minutes). I had been put on hold twice, which hung on me, and was on the third different rep by the time I got home. This experience was horrible. Customer service phone system is in dire need of some training.
Edward H. on
This location was fine. I have worked with them before when purchasing boxes and other things and they are professional and courteous.
John P. on
Always very helpful and accommodating
RONALD S. on
Good customer service.
James S. on
Nothing; we are very pleased.
Richard J. on
Very nice people "yes sir no sir"
Karen l. on
Kathy was very easy to work with
Baris A. on
There was a dolly and blanket attached to a truck which is to ise if needed, have to pay...sounds great but we definetly didnt need it and it was on our way all the time when loading and unloading, hated it!! Understand it is your business and idea but it is a bad idea while using your trucks...otherwise employees were helpful and friendly.
John P. on
Minor delay due to a location switch that was not authorized
sherry m. on
Stay open until 7pm during the week and possibly 9pm on weekends? That would be great.
Jeffrey L. on
I will say that when I scheduled my reservation on uhaul.com I was unsatisfied with uhaul sending me to a location where I scheduled only to find that my rental had been sent to a different uhaul location based on availability. This was not handled in an obvious or efficient manner. I blame uhaul corporate and uhaul scheduling for this issue not the individual location.
CLARENCE K. on
Keep doing exactly what you did Today. Rental was quick and easy van was excellent everything works like it was supposed to. Great Satisfaction from UHaul.
CHARLES B. on
Outstanding staff and service, user friendly
David B. on
Easy, quick drop off.
Michael M. on
Nothing everything was perfect!
Andrew C. on
Was some confusion about where I would drop off the equipment. Would like that solidified and clarified next time. Otherwise, was a great experience!
Jay G. on
Tried to drop off trailer in a closer location and was curtly denied.
Harold S. on
The was excellent but the scheduler changed my reservation from a van to a 10'truck and did not notify me. This caused a delay of over an hour.. again manager excellent but I don't know if I will use U- Haul again
Evan E. on
The Johns Island location was very courteous. I wish this review was for my overall experience, so I will make it that way. I had a reservation to pick up a U-Haul for Tuesday at 11am from the Hollywood, SC location. I arrived at the location and the store was closed. No one answered the phone, not was there another contact. I called another location to get the number for a regional call center. They were able to get in touch with a district manager who also could not get in touch with the rental location. My reservation got switched to the Johns Island location, and I had to drive there to pick up the truck. The truck I picked up was a 26’. It did the job, but needs to be replaced. The truck had over 160k miles and a strange hiccup at idle. There was a lot of body damage already done in the 160k Miles, so it was almost pointless to do the walk around.
CHARLES B. on
Outstanding staff and very user friendly
Andy S. on
Great Customer Service and nice clean facility!
ROBERT D. on
The person handling my check-in was excellent. Friendly, knowledgeable and efficient.
Henry W. on
Staff very helpful, efficient and wonderful to work with it really means a lot to me the high quality of service I received, they were great at making sure I receive everything I needed to make my experience effortless will recommend people use this location
Quenby K. on
the gas tank reading on my contract was wrong (high, but the mgr changed and initialed) then wen I used your guide for how many gallons to add to bring it to the level, it almost overfilled the tank instead of bringing it to 3/4, deceptive, so that was wrong.
Charles M. on
This location did not have enough blankets to cover my requested order of six dozen. I compromised with three dozen. The staff was very friendly and helpful.
Stacy H. on
The computer system that was used to set up the order could not access my reservation, so that caused the staff some delay. Not so bad, since after making my rental a walk up the cost was less.
tim h. on
Easy drop off and prompt email finalization of the charges.
Julie C. on
Everyone I encountered was professional and very helpful. I never rented one of the smaller vans and it was fantastic. Thanks uhaul for having such a great location available with all the supplies and trucks under one roof!
Rob H. on
The woman/manager that helped me was really good and provided excellent customer service.
Michael M. on
Great location and service!
bob m. on
I read some reviews so I was a little concerned about the service but Kathy was really nice and helpful,
Jennifer L. on
Staff was nice, IMPORTANT you cannot get back OUT of the gate without a vehicle. When you are parking the only vehicle you have with you, that can be a problem. Suggest keypad exit be placed
Stan J. on
I have been very happy with the service that I`ve received at Main Road Self Storage. The ladies that work there are very professional.
Thomas M. on
Everything was great! I reserved the unit on line and Lori called me the same day to finalize everything. Thank you!
Rebecca B. on
Excellent service! New and extremely clean facility.
Kenneth O. on
Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpful
Scott L. on
We are very pleased with this facility and the staff very knowledgeable and friendly! Would recommend to friends and family. We also find the rates to be very economical.
Donald H. on
Great staff and facility.
Rebecca M. on
My experience has been excellent. The representative was fast and thorough in completing paperwork, answering questions, and taking me to see my unit. The facility is very clean and easy to navigate.
Tim C. on
Cindy was extremely helpful and made the move very easy.
Rodney M. on
The staff at the facility were very helpful and very pleasent to work with. They explained everything and were committed in making everything work according to my needs.