Customer Reviews for Main Road Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Main Road Self Storage
JESSICA P. on
Clean, safe. Excellent friendly staff
Robert B. on
Good experience, very personable.
Bonnie U. on
The staff at this facility were friendly, courteous, knowledgeable in their field and professional. I am renting 2 storage spaces and have rented a truck that was clean and in excellent condition. I will come here to Main Rd when in need. Keep up the good work and professionalism and the courteous service. Thank you! Bonnie
FRANCISCO MANTANONA T. on
Great Customer Service always willing to help customers. Thank you
Josie J. on
I was quoted one price and at the end I got charged 340 for 6 days and I also had already pay for 80 of the 136 miles they charged me for
Justin F. on
Location is inconvenient. Truck was a mess and sounded like it was going to break down. Space was taken up in the back of the truck with items - dolly and blankets that were not requested but were sealed so if were opened or moved we would have been charged for them.
Melody B. on
Nothing really. This was the first time i had used uhaul and was pleased with everything.
Todd C. on
Very friendly folks
OLIVER F. on
Continue providing the same service that was provided to me.
Brent W. on
Tried to use the 24/7 app to pick up the truck before the store opened, but to no avail. The manager arrived shortly thereafter and was very helpful at getting me on my way. Excellent customer service!
Sheridan H. on
Advertised $19.95. NOT TRUE. No where to park!!!! Was a jammed nightmare but Personnel were friendly.
LARRY D. on
Very nice people
BEN J. on
Great facility, friendly staff
Cynthia H. on
It was just a little bit pricey for two days at a $180 for only 12 miles up the road and two trips made.
Curtis E. on
The equipment, 20 foot truck, was clean but old and awkward to drive.
bryan m. on
Staff there is terrific! I really appreciate the friendly people.
Lisa H. on
They really helped me with my truck rental and storage unit. Great experience!!!! DWANA is great!!!!
William C. on
Brake lights and turn signal lights on trailer did not work.
brendan d. on
Initially they didn't have my truck, but had another larger one available. Very efficient counter help. Professional and helpfull. Bright and clean business. I'd go there again!
Merry C. on
Service trucks more often. Precheck equipment prior to pickups.
Howard M. on
Peter was one of the most attentive and helpful employees I have ever had the pleasure of renting from. Made the experience easy and a million times more pleasant than the King Street location.
Moultrie G. on
Equipment old and worn. Maintained but not up to usual UHaul standards.
Caroline H. on
Great Experience...would definitely use this storage unit again!
Andy M. on
Could not get in to unload as gate lock was malfunctioning
Robin K. on
The staff is awesome! Everyone was so helpful and so kind!!!
Laura & Gregory F. on
N/A
Bob W. on
Open earlier.
ROBERT K. on
I stopped by before my trip to this location before the trip and received information on the car carrier capability of 5290 lbs. My tractor was 5200 lb and was led to believe the tractor could be transported by this trip.
bryan m. on
Very nice and friendly people. Van was clean and in great shape. Overall terrific experience.
WILLIAM F. on
Great location to drop off.
Erica B. on
Very friendly staff and clean facility!
Ward L. on
Cindy was top notch...and handled the turn in very politely and professionally...even returning the U-Haul trailer with two bruised fingers from an earlier mishap.
Roy S. on
Don’t advertise a van for $19.95, when it’s much more. I rented a van for 5 hrs, paid for the gas, traveled less than 50 miles without incident, and the bill was $75 plus. Won’t do it again, nor recomend. I’ll have furniture delivered for about the same price. Nice people, big deception! Roy sessions
Tim P. on
Everyone at this location is great.
SAM D. on
Was lied to about uhaul ride share and had to search multiple locations to find one that was actually what you advertised. Ended up wasting 2 hours finding a location with a 24 hour uhaul that I could rent after hours.
Ray M. on
Rented to move items during hurricane evacuation and saw on the news that uhaul offered discounts during evacuation but nothing was offered and when I inquired I was basically laughed at. Very disappointed...
Gail S. on
Nothing
Kenneth B. on
This is been the worst rental experience of my life! I rented this as a one-way rental and it was somehow switched by U-Haul to a local rental. It was almost 3 times the cost of what I expected and no one at any location that I have dealt with at U-Haul corporate can help me get those charges reduced to the appropriate amount for a one-way rental. I will never rent from U-Haul again
Bethany G. on
Very happy with my experience. Michael was great and I was in and out in no time.
Robert G. on
Mike was most helpful and very friendly.
Candace T. on
This location was amazing. They helped us at the last minute after an employee at our original location didn’t come back from lunch. The staff was helpful and patient. I really appreciated their service and they were the only positive interaction we had with any employees representing uhaul.
Kevin A. on
The only real complaint I have towards uhaul as a whole...They don’t offer military or government worker discounts. They say on their website that they support the troops, support the military but don’t offer any discounts for PCS (Permanent Change of Station) Moves.
ISABEL R. on
Overall awesome experience, friendly office staff... I’d give them 5 stars
Bruce N. on
Check out and In very slow even with on line reservation.
Will L. on
Quick and easy. No problems and nice people to deal with.
JOHN M. on
The Team was very helpful.
Richard S. on
The customer service here is incredibly friendly, helpful, and efficient. It was our best rental experience ever!
zackery w. on
Everything was awesome on their end. BUT I was double charged for my truck and it still hasn't been fixed. I spoke with customer service and was told it would take 3 to 5 business days to fix. THAT is unnacceptable. Being the 1st of the month and move in day, this error put me significantly in the negative and caused my rent check to bounce and an overdraft fee to be incurred. That's something that needs to be looked into
Kevin A. on
EVERY TIME I CALLED...KATHY WAS ALWAYS CHEERFUL AND IN A GOOD MOOD AND VERY HELPFUL.
Jess H. on
The gentleman who helped me out was very kind and helpful. He told me I could receive credit from uhaul by returning it with at least a quarter tank, which I did. I will definitely continue to use uhaul for future moves, but next time I'm hiring movers.
DONEISE MICHELLE G. on
I did not have any problems or issues with this facility.
Phil D. on
I had a positive experience with this location. The staff was positive, friendly and informed me on all expenses that I would be responsible for. I will use them again when needed and will recommend them to others. Thanks U-Haul for your help.
stephen s. on
Your two workers at this location are friendly and provide excellent service.
Douglas E. on
Directions
David C. on
Very quick and easy.
Sheryl O. on
I would happily rent from Main Road Storage again. The staff was extremely polite and helpful. I felt very comfortable talking to them. I wasn't sure what I need when I got there but the African American Female employee knew exactly how to help and what to recommend. This was the best Uhaul experience I ever had. All Uhaul renters should be like this one.
Audrey J. on
Things were great! Keep it Pleasant!??
LEWIS E. on
Advertising a daily rate of $19.95 when a $10 CDW charge is mandatory is FALSE ADVERTISING. That's the equivalent of an appliance store advertising a refrigerator for $995 and then adding another $500 to the price on delivery. The honest rate is $29.95 plus mileage which is what should be advertised.
Peter M. on
Customer service at this location was exceptional. Staff was very friendly and helpful and were some of the nicest people we met on our trip. Service rep was able to answer all questions and provided info that made our trip and experience pleasant and safe.
LEWIS E. on
Install cruise control on your trucks, which will greatly reduce the long-distance driving effort.