Don't produce a 3-day contract when only 1 day was reserved. Don't tell the customer thay they will receive a refund when you return the equipment. I was charged for a trailer and insurance for 3 days even when I returned the eqipment within 1 day. I will be contacting the Attourney General's office.James S.
Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was helpful and personable.Deborah S. | Overall Experience
Nothing, the two young ladies that work on this part day was awesome. They went above and beyond the call of duty. We need more people like them. Very pleasant, warm, friendly and helpful.FALECIA C.
All goodERVINR S.
Customer did not leave a comment.THOMAS O.
Customer did not leave a comment.REBECCA A.
Customer did not leave a comment.RANDOLPH A.
Customer did not leave a comment.KELLY H.
Every time I go to this location everyone is always so helpful and friendly ðŸ˜ŠSTEPHANIE A.
Personnel were very helpful and professional very friendly. Excellent experienceSCOTTCHRISTOPHER M.
Customer did not leave a comment.Paul B.
Great Customer Service at pick up and drop off locationskaren B.
Customer did not leave a comment.KAREN T.
Customer did not leave a comment.VERILLA H.
A plus facility with extraordinarily fabulous staff. Facility is spotless. Manager Mat should receive a huge bonus. He is beyond exceptional with customer attention and care. Thank you all!!! Happy new yearChristine K. | Overall Experience
Customer did not leave a comment.CARROLL J.
Customer did not leave a comment.BRIAN K.
We were really quite pleased with the storage unit. The staff was awesome to work with and it was kept very very clean. We would give very high marks to the Main Road Self storage company.William W. | Overall Experience
Great serviceHoward G.
Customer did not leave a comment.gerry F.
The customer rep was super pleasant and helpful. I think her name was Sarese. She is excellent at her job.TODD C.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.MARILYN F.
Customer did not leave a comment.Betty A.
Customer did not leave a comment.Evan D.
Customer did not leave a comment.JULIUS J.
Customer did not leave a comment.MARTIN B.
Customer did not leave a comment.MIGUEL R.
Very knowledgeable and professional staff.RICKY W.
Customer did not leave a comment.Adam M.
I rented a unit for 7 years. I never had a problem. The staff was always helpful if I had any questions. The property was well maintained and protected. I highly recommend this storage facility.ANN T. | Overall Experience
Customer did not leave a comment.DAVID H.
Perform maintenance on your trucks. I broke down that night snd no service was available till the morning. I have yet to hear from customer service after placing several callsANN O.
Thanks for Matthew for being so professional and helpful. His lady associate was very helpful also. I have a storage unit with this group and All has gone well.THOMAS H.
No improvement necessary at this time. Service was excellent.Gabriel L.
Customer did not leave a comment.ALYSSA W.
Customer did not leave a comment.THOMAS S.
Both clerks were very pleasant and professional.DOUGLASWILLIAM C.
Customer did not leave a comment.JEFFREY H.
After hours drop offKevin P.
Was an awesome and convenient experience. Quick and easy to set up online the night before. Very nice staff at the store. Thank you! Truck came with an 1/8th of a tank; perhaps if more fuel was in the truck at the time pick up that would be more convenient for customers in general. :)Meagan C.
the people there could not have been nicer!THOMAS S.
The team at Main Road Self Storage - Johns Island made the entire process easy and even enjoyable. We used the unit to store items for our new home during construction and it served us perfectly for the size of the unit and its security. Thanks again Johns Island Team!!BARRY S. | Overall Experience
Great customer service thanksJohn S.
Customer did not leave a comment.Shelby M. | Overall Experience
Customer did not leave a comment.Bruce W N.
When someone reserves a 26' ft truck and does so with a credit card, to be called the day before the move that you only have a 15" (which is actually 12' box with 3' overhang) and you are moving a whole house creates a huge problem. Half of household goods are now stored in Summerville where I have to rent another truck, NOT UHAUL and drive it back again. Terrible trip. never again with you all.RANDALL H.
Customer did not leave a comment.Dannielle F.
We were greeted by a smiling helpful person. Check in took less than 5 minutes.George C.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Ian J.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.WILLIAM W.
The wrong key was left in the box (which we didn't know). However, it started the truck and we drove out of the lot. When we turned the truck off, it wouldn't start again. Only found out about the wrong key because of the locksmith. It was a wasted day for us bc we had to wait for roadside assistance. The manager was not helpful the following Monday. It took a long time for him to return my call. Then he told me that there was a glitch in the system because I had already returned the truck (and they re-rented to someone else) but the system was indicating that I still had a truck that wasn't returned. He said he had to get hold of the main office and would get back to me. He never did call me.MAUREEN S.
Customer did not leave a comment.SAMUEL D.
Customer did not leave a comment.Dannielle F.
Customer did not leave a comment.CLYDE H.
We loaded up our Uhual, only to realize the battery was dead. The manager proceeded to try and jump it with his personal vehicle. That didn't work, so we were given a new truck, which was parked far away in the lot. We had to unload the first truck and reload onto the new truck. The whole process was a mess.David M.
Wonderful, extra friendly staff. My best Uhaul experience.William S.
Customer did not leave a comment.ERIN M.
nothing nice people and great valueWILLIAM M.
Rear door of the trailer didnt work.IAN L.
Customer did not leave a comment.CAROLYN M.
Customer did not leave a comment.Karen C.
Very easy check in and nice peopleLARRY D.
The costumer service representative, Sarese, was amazingly kind and helpful. She went above and beyond to make sure my rental experience was excellent in every way.DANIEL F.
Absolutely nothing. The staff got me exactly what I ordered and the equipment was very new. The auto hauler had new tires and the tiedown straps were in excellent condition. Which was critical as I was hauling a 1968 Gran Torino Fastback from SC to New Orleans. Well Done and thanks againDAVID B.
Customer did not leave a comment.Lisa D.
The dealer didnt have a licence plate on the van. Leased it to my daughter who should have know better. I drove it back waiting to be stopped by the police for no License plate. This should never happen or put the renter in any situation like this. Shocked that someone would do this. Almost had the hotel where I needed to stay with it call Uhaul and/or have it towed because of no licence.JORDAN V.
Matt and Myra and simply wonderful to work with: charming and flexible when it came to changes!! We could go on about the clean environment, the sparkling cargo container we've rented two times and more -- but you'd think we were their relatives :). We have more needs coming up and there is no smoother experience in moving.PETER G.
Customer did not leave a comment.CHERYL M.
Customer Service team was excellentAnthony A.
Everything is goodKEVIN D.
Customer did not leave a comment.DENNISANDREW Y.
My husband & I recently rented a lot of UHauls and this one by far is the best! Matt went well above and beyond to help us. We would absolutely use this place from now on and recommend it to everyone. The people, facility and equipment are top-notch!Heather H.
Cruise control ðŸ˜AMY R.
Customer did not leave a comment.MICHAEL V.
Very professional and courteousKENNETH S.
Customer did not leave a comment.HOWARD B.
Super friendly staff. They had serious trouble with the previous customer returning the truck I had rented. It was returned to them very dirty and smelly. It had no wiper fluid and was due for an oil change.ANNA O.
I would highly recommend this location to anyone wanting to rent from U-Haul. Very courteous and professional.Woody S.
Thanks to Ms. Tania Gleason for her professionalism in assisting me in returning the truck, on Oct. 24th. Her kindness was very appreciated.RICHARD B.
Customer did not leave a comment.MICHAEL I.
Customer did not leave a comment.James F.
Customer did not leave a comment.Sheryl R.
Customer did not leave a comment.LARRYEUGENE B.
I really appreciate the exemplary customer service I enjoy from the staff here. You guys rock.HENRY S.
Truck alignment was off & this made it harder to steer truck.LOLA E.
RJ and the rest of the team are very helpful!John D.
Mathew was incredibly customer focused - responsive - helpful - went above and beyond to get me out the door safely!!Gerard B.
Customer did not leave a comment.GARFIELD G.
So much to improve!!!!! Read previous post. I am telling all i know to never use you ever!Jerry H.
The drop off is too crowded. They have a field in the back that they are not allowing customers to access, yet there isn't enough parking space in the front. The personnel are very helpful. I have worked with several times now.MARIAN C.
Picked up Monday morning at 9 am and everything was hectic as they had lots of trucks going out and coming in! Given the situation, they did very well!JEFFREY A.
Everyone is always gracious and helpful. Great place to rent trucks, trailers and storage space.JOHN S.
Very helpful staff, friendly quick turn aroundMichael C.
Customer did not leave a comment.JILL T.
Very Polite and congenial staff made a stressful situation very peacefulCurtis S.
I highly recommend the location. The staff was great on the other hand the truck ruined the entire experience for me as it has multiple tires that are bad (out of round/broken band/bead seperation) not sure as it's not my vehicle to maintain but as much as you charge for the rental I expected the vehicle to be road worthy. Thank goodness we did not have to travel far otherwise we would have had to exchange for another truck because it's very u safe. If you have any question or concerns for me please call 8435014156James G.
The young lady who assisted me was fantastic! I'd definitely recommend to my friends.DARRYL S.
Matt went above and beyond to make sure we had everything we needed. A+ experience. Nobody wants to move again but if I had anytime soon I would return to your location, Matt. Thanks again!! Fay and DianeFAY M.
The cord on the left side of the back door kept sliding, therefore, it was difficult to close!!ISAAC F.
Could not have been easier.DANNY G.
Customer did not leave a comment.RICHARD W.
Lady who helped me was very customer service oriented. She offered to help immediately she entered the office. That was very much appreciated. It exemplifies her excellent and great customer service value.HENRY S.
Trailer had not been swept out, had bark and other trash.ALDRICH B.
Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpfulKenneth O. | First Impressions