Customer Reviews for Main St Xpress Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Main St Xpress Lube

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Jerry W. on

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I needed a Truck fast and Uhaul provided. My biggest complaint with UHaul is there is not like a first 50 or 100 miles free like

Theodore H. on

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Rodney H. on

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Maritza T. on

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Having the equipment at the location when being ordered would be very helpful. I showed up the morning of and they didn’t have the dolly I needed. They are also still charging me for that dolly

MICHAEL M. on

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Latisha B. on

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I am totally dissatisfied with my return. i drove and accumulated additional miles trying to find where to return it. i could of just did a local and returned it back to Kernersville but was told if i didn't need it anymore then whitsett would be fine. i was charged all of this additional money due to information purposes. i also had to drive to another location in whitsett because 1 place said i cant return it there or i would be charged between 300 to 900 but i had no place specifically where to return it. i was told after waitin gfor customer service for over 12 minutes that i can return it anywhere in whitsett and to call a 800 number she made a note telling me to return to 6605 Burlington road and when i got there the lady said the same thing she said she didn't have me returning it there. i told her they are about to stop making me drive back and forth accumulating extra miles as a result of their poor communication i have her my contract so she can see it says to call the 800 number when ready to return. i was over charged and i am pissed. i did request the number for corporate so i can file a complaint big time.

alina H. on

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James T. on

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Ronald T. on

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Chris F. on

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William Donald S. on

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We had a 5 pm pick up reservation and the store closed early. Had to wait for someone to come back so we could pick up truck. We also did not get appliance dolly we reserved.

Maurice O. on

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The trailer I rented was buried out in a field that was inaccessible by my truck. The employee that finally showed up (the trailer was at the wrong location), said she wasn't going to help move the trailer so I could load it onto the truck, so I had to manually move it with a bad back. By time I was done, my back hurt so badly I could barely sit down. When I went to check the trailer out, she tried to make me adhere to my checkout time even though it took an hour to get to the trailer and get it fastened to my truck.

Rodrick W. on

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Make the online check in easier to use I hate it

Danny P. on

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The inside of the truck had not been swept. The truck was low on fuel. We had plenty of time to get some gas. The young man that assisted us was very courteous.

jeff P. on

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Jeanne C. on

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Randy C. on

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April F. on

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I don't know, it was closed and we dropped the keys in a box. I'm glad they had the box though, dropping the truck off during regular business hours would have been inconvenient at best.

Katherine W. on

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Karen H. on

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I used the online process to return truck as it was a holiday and location was closed. I did appreciate the convenience of the online return process, so the truck return could be on my schedule.

Geoffrey D. on

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DONALD C. on

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Cost is way to high for a truck rental business 1660 dollars is outrageous.

Melissa K. on

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Patrick M. on

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Location was closed. Took some time to drop off truck due to having to take specific pictures but no hassle and nice that we could drop it off at our convenience.

Mike U. on

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The paperwork wasn’t ready and they had to finally call the company for help. It took forever to return the truck. Overall I wasn’t happy with U-haul when I booked it. The website wasn’t very easy to navigate and it took several calls, emails and chats to resolve matters.

Joshua E. on

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STEVEN S. on

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