Customer Reviews for Makro Envios Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

When we went to pick up our rental truck, the office wasn't open so we called the number to find out that they were closed for the entire day. This set us back an hour in moving for the day. We would like to request a partial refund for this inconvenience.

Rating:

2.0

The fact that this location is in a residential neighborhood is what makes it difficult. There is no designated Uhaul parking anywhere. Where you pick up the truck is literally in front of a neighbors house. So you drive around for ever looking for a free parking space when you drop off the vehicle, and that can be blocks away. It’s definitely an inconvenience as you walk around the neighborhood looking to pick up and also drop off the truck.

Rating:

1.0

My reservation had 2 pick up locations. Went to both, didnt see any uhauls at one of the locations and had to go to a 3rd location (with actual people there). After 2 hours, finally got my uhaul. Originally had pick up time at 7am and didnt have my uhaul until 9:00. I had to be completely moved out of my apartment that day at 10:00AM. Clearly that did not happen because of this uhaul reservation from hell.

Rating:

1.0

Truck was not near location of pick up, inside was dirty, leftover home items from previous user and napkins and various food things left in cab

Rating:

3.0

I paid for a dolly that was not inside the truck when I began the rental. I did not have time to try and pick it up for another location but it was a large bummer and made my move a lot more difficult.

Rating:

2.0

I didn’t receive the extras I paid for Furniture pad Appliance dolly Furniture dolly

Rating:

1.0

No parking, should not be allowed to operate a uhaul pickup

Rating:

2.0

It was difficult getting the key and finding the vehicle, this took time away from the time we rented the vehicle for.

Rating:

1.0

Went to the location at 9:55am to pick up for my 10am rental. The store was not opened at 10am so I called the number provided and the man said “my wife will be there in 5 minutes”, his wife shows up 15 minutes later and does not guide me into what to do next and simply looked like she did not know whats shes doing. Experience was so poor and unprofessional. The truck was also dirty, you could see all the grime on the windows from the outside. Also, I did not use the rental for the entire time period I had requested and gave it back to the dealer 2 hours ahead of time and I was not able to get compensated for the time I did not use the truck for which is upsetting because I paid for 2 hours worth of time i did not use.