Customer Reviews for Malo Store
(U-Haul Neighborhood Dealer)

117 reviews

17510 Hwy 21 N   Malo, WA 99150

(509) 779-4772

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 4 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 10/3/2022 - 10/17/2022: Closed

Services at this Location:

Contact Us

(509) 779-4772

17510 Hwy 21 N
Malo, WA 99150

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 4 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 10/3/2022 - 10/17/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Staff at Malo entered the drop off point to be the same as pick up, which caused headaches for the staff in Spokane, and caused my moving helpers lots of extra driving around

Marsha M. 
Rating:
3.0

Better signage to direct the customer to which building and door to go to for assistance. Or at least a sign with a phone number to call once you are there.

Laurie M. 
Rating:
5.0

we booked our uhaul a month ago to be picked upbin SPOKANE. we flew across three states to move our son home. Imagine iur surprise when the owner of the Malo location (3 hours NORTH, at the Canadian border) called us to let us know that Uhaul had redirected our rental OUT of Spokane. VERY unethical. In fact, we couldn't find another “available” uHaul rental anywhere else except Missoula, Montana. You've lost a long time customer now.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Evie H. 
Rating:
5.0

Customer did not leave a comment.

minna P. 
Rating:
4.0

Customer did not leave a comment.

dwane F. 
Rating:
5.0

Super easy online reservation system. Man at the Mall store is extremely friend and accommodating. It all worked out perfectly.

Amy R. 
Rating:
5.0

Perfect the way it is,professionable and very friendly people

JACQUES H. 
Rating:
5.0

More room for the trucks and the personnel were helpful.

William P. 
Rating:
5.0

It was nice to drop off the U-Haul truck and the husband and wife behind the counter greeted us with warm and cheery smiles. It made our day brighten. Thank you Krista

Krista L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
4.0

Customer did not leave a comment.

Corolla H. 
Rating:
5.0

nothing it is very good help works very well helping you

jim B. 
Rating:
5.0

Customer did not leave a comment.

Shannon V. 
Rating:
5.0

Customer did not leave a comment.

marlene H. 
Rating:
5.0

Very nice man. Made this experience a positive one!

robin N. 
Rating:
4.0

Customer did not leave a comment.

Jesse f P. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Never have a problem at this store great people and service

Jaime B. 
Rating:
3.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Always a pleasure.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

RIC G. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Cathy G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Bill F. 
Rating:
5.0

Some of the best experience I have ever had at Uhaul. Service was great thank you very much

john R. 
Rating:
4.0

Customer did not leave a comment.

steven W. 
Rating:
4.0

Customer did not leave a comment.

richard T. 
Rating:
4.0

No complaints on either end very happy with everything.

RAYMOND S. 
Rating:
5.0

It was Great!

David K. 
Rating:
4.0

Customer did not leave a comment.

BARBARA D. 
Rating:
4.0

The folks at this location were super friendly and helpful. Very personable.

Dayna H. 
Rating:
4.0

We ordered for pick up in Colville. What we ended up with was a last minute drive over a mountain pass to get our uhaul. The timing was terrible and a huge inconvenience. We are very disappointed that the uhaul was not available at the location we requested and we didn't get advance notice. This was very last minute and caused extra stress to our move.

Suzi F. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

I LOVE THE SERVICE AND HOSPITALITY I ALWAYS RECEIVE AT THIS LOCATION. THANK YOU LEE!!

Vienna L. 
Rating:
5.0

Customer did not leave a comment.

cynda B. 
Rating:
5.0

Customer did not leave a comment.

jay M. 
Rating:
4.0

Customer did not leave a comment.

Jon C. 
Rating:
4.0

Customer did not leave a comment.

HECTOR S. 
Rating:
5.0

I have rented from this location on multiple occasions and it is always a pleasure!

RIC G. 
Rating:
1.0

actually have a person at the drop off location. We were charged for cleaning, when we had swept out the truck. We were also charged for 30 extra miles. Who determines the allowable mileage? The mileage from point A to point B doesn't allow for the miles from point A to loading location and unload location to point B. Both locations were in different towns from where we were moving from and to.

LINDA O. 
Rating:
5.0

A fantastic service to have in our community. Super service. Very helpful. Great experience.

RUSSELL A. 
Rating:
4.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

VICKI S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda O. 
Rating:
3.0

Customer did not leave a comment.

howard C. 
Rating:
5.0

Friendly, fast service. Nice people with very helpful attitude. A pleasure to rent and return at the Malo Store. Wonderful we have a U-haul in our community. A valuable service.

Russell A. 
Rating:
5.0

Fantastic customer service. Friendly personnel. Great equipment. A wonderful resource for our small community.

Russell A. 
Rating:
4.0

Had several "break down" issues and either could not get anyone at roadside......many calls waiting on hold for up to an hour and still no answer or was told if it's safe keep driving. This is NOT an issue with Malo Store it is a call center issue.

crystal J. 
Rating:
1.0

This location should not even be part of the uhaul chain it was horrible I was ripped off and over charged they didn't have my reservation after I drove 6 hrs for it and I will never rent from usual again and there was no one to hitch it to my truck the lady had no idea what she was doing and called some dude and paid him Ice to hitch the trailer to my truck

misty C. 
Rating:
3.0

Key dropped truck off. Location was closed on Sundays

Garry L. 
Rating:
3.0

Customer did not leave a comment.

WILLIS H. 
Rating:
5.0

Customer did not leave a comment.

Connie E. 
Rating:
4.0

The funds on my card were "pre-authorized" holding up almost double what i expected to pay. I needed the money for moving...I was NOT ADVISED my funds would be held up for 5 days....VERY UNHAPPY & the truck was a gutless wonder...something moving that kind of weight should have the capacity to do so!

JORY S. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Ric G. 
Rating:
5.0

What a great thing it is to have a drop off in Malo, WA. Lee is always professional and very helpful. Love having a Uhaul in our community!

Russell A. 
Rating:
3.0

Customer did not leave a comment.

DAVE E. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA G. 
Rating:
2.0

The person who "Knew about U-Haul" was not there and I had to deal with someone who did not know how to do the paperwork.

DAVE E. 
Rating:
5.0

Gentleman came out of his house to assist, even though the office was closed....great guy!

Becky S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE J. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
Rating:
3.0

Customer did not leave a comment.

DIANNE F. 
Rating:
5.0

Customer did not leave a comment.

JUDY M. 
Rating:
4.0

i cannot believe that your stores do not have a dedicated phone number to call for assistance. It is not very good service to your customers to make them wait while your own vendor is sitting on the phone waiting along with everyone else for their turn to get an answer to a question. Otherwise my experience was good

CAROL D. 
Rating:
5.0

The location is backed up with equipment, uhaul should consider transporting some of the equipment to other locations.

Eusebie G. 
Rating:
5.0

Friendly efficient easy transaction. Nice truck.

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Lee is a wonderful person to work with regarding rentals. Very helpful, friendly and courteous.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

The gentleman that runs this location is always very friendly and helpful.

JULIE D. 
Rating:
3.0

Customer did not leave a comment.

EMILY S. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

very good area.

JIM N. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL A. 
Rating:
3.0

Customer did not leave a comment.

KARRI S. 
Rating:
5.0

Customer did not leave a comment.

PETE M. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

DARLA N. 
Rating:
4.0

Customer did not leave a comment.

JIM W. 
Rating:
4.0

Customer did not leave a comment.

LAURIE B. 
Rating:
4.0

Customer did not leave a comment.

roland T. 
Rating:
5.0

excellent service . Very happy with everything .

Darla N. 
Rating:
5.0

Customer did not leave a comment.

Ric G. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
5.0

Customer did not leave a comment.

brian A. 
Rating:
5.0

Malo Store people are extremely helpful and efficient. They are to be commended for the very professional way in which they serve their area on behalf of U-Haul.

NORM H. 
Rating:
5.0

Customer did not leave a comment.

BLANCHE M. 
Rating:
2.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
No reviews have been submitted for this location.

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