Customer Reviews for Malvern Lukoil
(U-Haul Neighborhood Dealer)

14 reviews

201 S Morehall Rd   Malvern, PA 19355

(484) 324-7719

Location Hours

  • Mon-Sat: 8 am - 2 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(484) 324-7719

201 S Morehall Rd
Malvern, PA 19355

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 2 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have a better return experience

Joseph P. 
Rating:
3.0

Stop hitting my card with a $1.00 charge for "verification", prior to rental pickup. Make vans available at location from nearby location if there is 1 day notice. Fix software on rental reservation so that it does not annoyingly erase some of entries when further entries are made, necessitating refilling the boxes. Stop the excessive higher charges when vehicle dropped off at nearby, other location. Allow storage facilities to write up round trip rentals instead of forcing 1 way rentals, so I have to drop off another location. Improve response time when customer needs on the road call back for assistance.

Charles N. 
Rating:
1.0

The employee told me to drop off the equipment at Chambersburg, PA for $50 savings but my contract would not allow me to drop off equipment anywhere aside from Waynesboro, PA. That being said, I was lied to by the employee and got no savings. Very frustrating.

CHRISTOPHER E. 
Rating:
3.0

Agent put in CDW over my statement not to. Returned truck on time but faulty gas pump malfunctioned for 10 minutes before return to desk. Agent delayed recording return time so I was charged with an extra day. Had to go thru conniptions to get excess charges removed.

Charles N. 
Rating:
1.0

The return via app did not work so I left the truck and was told by the employee he would take care of it. He sure did. He lied on the fuel level and cheated me. I put $18.14 of gas at this location (I have the receipt) to return it to 1/4 tank, which was the level when I rented the truck. Two hours after my return I received and email charging me $56 and claiming the tank was 1/16. NEVER USE THIS LOCATION THEY TRY TO STEAL YOUR MONEY

STEPHEN G. 
Rating:
3.0

This place was hard to find. We drove past it the first time and had to circle back. There weren't any signs for U-Haul rental/returns so we had to ask the gas station attendant if we were in the right space. It wasn't as great of an experience as a dedicated U-Haul store.

Zane F. 
Rating:
1.0

1) Stop switching locations on online customers without telling them. This happened to me twice with U-Haul in one week. The first time I went to the wrong location. The second time I caught the unannounced switch. (and the location I wanted for the second rental had the truck I wanted, so I don't know why the switch was made). 2) Train personnel so that they know how to use your systems. Picking up the truck took half an hour since the employee didn't know how to operate the system. And my drop off at this location was a disaster, with the employee yelling at me incomprehensibly - I eventually figure out that he was telling me to do some sort of "online check-in". I had no idea what he was talking about. My drop off at the other location earlier in the week went fine. 3) Don't mislead people into thinking that the "cycle" rental is a daily charge, since it is not. 4) Don't mislead people into thinking they will get ancillary equipment when they will not. I ordered 3 dozen pads at this location and they had none. At the other location earlier in the week I also ordered 3 dozen pads, and they only had 8.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL C. 
Rating:
3.0

Difficult drop off. Language barrier. Instead of helping me with an issue he kept telling me to email uhaul myself.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
2.0

Customer did not leave a comment.

LORENZO L. 
Rating:
3.0

No pads as ordered. Paperwork was not an easy process.

Shawn F. 
No reviews have been submitted for this location.

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