Customer Reviews for Manchester Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

They were helpful.

Rating:

3.0

The uhaul needed swept and was very dirty. Cigarette buts in main part and was muddy inside and had no gas

Rating:

5.0

No help to attach trail or unattach it. It was a six by twelve model. I am 84 years old. The temp remained around 8 to 13 degrees during this period. I was unable to attach trailer on the first day so I paid an extra day, went home and got a 10 foot spud bar and my daughter and I got iot attached. Thanks for what service?

Rating:

5.0

You couldn't improve the customer service at this location! The person was EXTREMELY kind and patient!! The first trailer had damage and lights out. She quickly moved me to another trailer with no issues.

Rating:

1.0

I do not recommend Manchester storage to anyone. I chose this location as a drop off for the auto trailer that we rented out of state because this location was close to us. I received a phone call telling me that I had to have the trailer at the U-Haul location by 9:00 a.m. or it was considered late and I would be billed for another day. Upon arriving at the location it was evident that the facility itself did not open until 10:00 a.m. I dropped the trailer in a parking spot and left. Later the same day, U-Haul Corp calls me asking about the "Accident claim". Manchester Storage filed a false insurance claim stating that I damaged a retaining wall. I will not be recommending Manchester Storage to anyone.

Rating:

5.0

Everything was great

Rating:

3.0

My main issue is with the app used for this interaction. Multiple times it failed/closed out while trying to receive the rental & return it. It took me over 30 minutes to get my rental & having to talk to someone over the phone for them to bypass things for me. Then upon returning it, the app submitted itself as complete before I took the photos to prove it was clean & received directions for returning the key.

Rating:

5.0

Nothing. The attendee was extremely personable, helpful and polite. Couldn't ask for an easier experience.

Rating:

2.0

Billing has been a disaster. Billed for furniture pads we never received. Customer service said it was credited, but only credited a portion of the cost. New invoice received and has the full charge back on the final invoice. Frustrated! Not sure how much of this is on the Manchester location vs UHaul corporate - looks to be UHaul corporate from my perspective. Pathetic no matter how you look at it.

Rating:

3.0

This location was clean- looks professional and very well kept. I was told I could drop off truck at this location and drop a key in the box- this was correct; the key drop is very obvious on the building. However, staff on site were very angry and not friendly or polite. I'm not a mind reader about where you want your vehicles parked so there's no need to be angry about initially parking the truck in a legitimate parking spot.

Rating:

3.0

Online it said key was in lock box in cargo area of truck. It was not. It was on telephone pole behind another truck, partially hidden. I finally found it after about 10 minutes.

Rating:

5.0

Qwik ,Easy, Great people

Rating:

5.0

Nothing! The online check in/out was convenient since I wanted to pick the truck up before the location opened. When I returned the truck, the girl at the location was very friendly and helpful.

Rating:

4.0

Only the storage of the truck was dirty. The drivers cab was clean.

Rating:

3.0

When returning the truck I stopped and put 3 gallons in to make up for what I used. I only drove about 25 miles total. But was told I didn't refill the truck to where it was at pickup. My card was charged 27 dollars for fuel. This is incorrect and I would like customer service to respond and get this resolved please

Rating:

5.0

Great customer service.

Rating:

5.0

Dropped off truck outside of business hours.

Rating:

1.0

I went to drop off my truck and tow dolly. The location was closed at winter hours. So in turn your trying to charge me a late fee! Also dint get my 1 months free storage rental!! Absolute horrible service!!

Rating:

3.0

Store was closed dropped off a vehicle put keys in dropbox

Rating:

5.0

It was fast and easy

Rating:

2.0

We were told where the truck 'should be located outside' and were never shown the truck by the employee. The gas gauge was never discussed or shown as to what the level of gasoline was. We assumed we should replace the fuel level to what it was upon renting the truck. When we got to the drop off location, we were going to be charged $12.75 for additional fuel. The drop off location refunded and erased this cost because we left the truck with MORE fuel in it than when we rented off of the Akron lot. The trick was very dirty inside with a used paper towel and old snacks/food on the floor, dirt and debri all over the seats, floor, and dashboard. The employee also informed us that since we were renting for a one way trip, he couldn't get the computer to change to one day instead of two. He also told us we would be refunded a portion of money for the "extra day".

Rating:

5.0

The lady working at the location was very helpful

Rating:

5.0

Very good service.

Rating:

1.0

Upon arrival and trying to use the automated check in system via the U-Haul app on my phone I was not able to. I kept experiencing an error that would not allow me to check in. I chatted with online customer service they could not figure out the error after spending 20 mins with them in chat I decided to call the toll free customer service line. I spent 30 mins with them and they could not figure it out and told me they were going to cancel my reservation and I should book another online to see if that cleared up the error. I did as instructed and I received the same error. Mind you him have movers waiting at my place charging me by the hour. After another 10 minutes I called back into customer service and this time I received someone who knew what was going on. U-Haul never out the truck number is my rental on the reservation so it was not a complete reservation thus causing the error when trying to check in. Now I spend 1.5 hours trying to pick up a truck causing me to be billed for moving services that I could not utilize for that timeframe. Terrible experience with U-Haul. Supposedly I’m going to get a call from a district manager this week..we will see if that happens.

Rating:

3.0

The odometer on that particular truck needs to be re calibrated. When I referenced it against my GPS and other vehicles it was adding 2/10 of a mile to every mile. 2/10 of a mile for every mile will add up and cost the customer a lot more money in the long run.

Rating:

1.0

gentleman working there knew nothing about the truck or its equipment (straps etc) when asked about them he shrugged it off and said he didnt know too amny other companies around who are knowledgeable and want to help

Rating:

3.0

As prompted I selected where I wanted to pick up and drop off and U-Haul send me to places out of my way. They demand gas put back where it was or they charge you but they don’t reimburse for gasoline I The tank that is over what is in it prior to you taking it. That would be so easy to deduct that from the mileage charge . And when you talk to the assistant they argue the same thing over and over which doesn’t make since. I’ve used your company several times I recent years but I believe I won’t use U-Haul again or recommend it to anyone. You really are not a customer service type of place. Both of the rentals the past two weeks had a lot more gas in them when I dropped them off then when I picked them up but I’m out of luck getting any credit for them. You asked.

Rating:

1.0

Why would I be scheduled to pick up my truck at a location that was closed? Keys were under the seat. No pads were in the truck - then I was charged for not returning them.

Rating:

5.0

Very accommodating , Truck was cleaned and well maintained. Would definitely use them again.

Rating:

4.0

Nothing

Rating:

5.0

These people are friendly always check make sure gas is put it back as mark between 3/4 to full tank. Also write down the mileage. It great. I get my deposits back by next week. Great Service.

Rating:

5.0

I had an excellent experience renting with Joanne at Manchester Storage. Polite, efficient, and detailed in reviewing rental contract. The truck worked great. Thanks!

Rating:

5.0

I think the price per mile is very high.

Rating:

5.0

The truck I rented was in good overall condition except for one area. As am aircraft and auto mechanic I immediately recognized that it has "front end" problems because of the fact that while driving it wanders left and right and requires constant correction. This undoubtedly means that either the ball joints are very worn or the tie rod(s) are very worn: maybe both.

Rating:

3.0

I was disappointed in the size of this U-Haul. It was described that a small apartment could be moved in this U-haul. there is no way a small apartment could be in the size of this U-Haul.

Rating:

5.0

Great place. Excellent service. 5 star rating

Rating:

1.0

A location that does not sell/ rent hitches and sell/ rent wiring harnesses and help set up towing should NEVER be utilized. U Haul is known for that service--I could store them at my house for you if you're just pointing and saying" there it is, go hook it up" ridiculous ! Very disappointing from U Haul. Had no idea. Drove all over Gods creation to find plug in and a hitch. Had no way to test brake lights by myself when I hooked up. Absurd . Cand I store these at my shop yard and get paid by UHaul too ?? please

Rating:

5.0

Truck was burning oil had to stop twice to replace oil after calling roadside assistance I feel I should be compensated for this huge inconvenience

Rating:

5.0

excellent customer service. friendly and prompt as well.

Rating:

5.0

THE LADY WAS VERY NICE, AND HELPED ME ALL SHE COULD. I'LL WILL RETUN TO HER WHEN I NEED ANOTHER TRAILOR.

Rating:

4.0

I have no complaints. Continue to do what you are doing.

Rating:

3.0

The store supposed to open at 9 am, i choose online to pick it at that time. But the woman who work there was late, didnt show up until 915. Plus i did all check in stuff online and she took more than 20 minutes to check me in again, am only not satisfaied because i chose also 2 hrs for the moving helpers and wasted my time on waiting for her and i was charged for nothing

Rating:

5.0

Nothing.

Rating:

5.0

Everything was fine.

Rating:

5.0

Everything worked perfectly!

Rating:

4.0

They are very personable when completing paper work. Equipment was like new. I just hope they forgive me for locking the keys in the truck when returning it.

Rating:

3.0

Good service

Rating:

5.0

Excellent customer service and vehicle

Rating:

5.0

Nothing, I was extremely pleased with the service, and the U-Haul agent

Rating:

5.0

The $99 dollar deal was good.

Rating:

2.0

After returning truck, I was over charged on mileage(30 miles). This took several days to get corrected on my credit card. Associate at Manchester storage had wrote down the wrong mileage when I returned the truck. Associate never did apologize for the mistake.