I do not recommend Manchester storage to anyone. I chose this location as a drop off for the auto trailer that we rented out of state because this location was close to us. I received a phone call telling me that I had to have the trailer at the U-Haul location by 9:00 a.m. or it was considered late and I would be billed for another day. Upon arriving at the location it was evident that the facility itself did not open until 10:00 a.m. I dropped the trailer in a parking spot and left. Later the same day, U-Haul Corp calls me asking about the "Accident claim". Manchester Storage filed a false insurance claim stating that I damaged a retaining wall. I will not be recommending Manchester Storage to anyone.Christopher H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Akron, OH 44319
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- 4.0 Average Customer Rating
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Everything was greatWILLIAM S.
My main issue is with the app used for this interaction. Multiple times it failed/closed out while trying to receive the rental & return it. It took me over 30 minutes to get my rental & having to talk to someone over the phone for them to bypass things for me. Then upon returning it, the app submitted itself as complete before I took the photos to prove it was clean & received directions for returning the key.Timothy C.
Nothing. The attendee was extremely personable, helpful and polite. Couldn't ask for an easier experience.David S.
Billing has been a disaster. Billed for furniture pads we never received. Customer service said it was credited, but only credited a portion of the cost. New invoice received and has the full charge back on the final invoice. Frustrated! Not sure how much of this is on the Manchester location vs UHaul corporate - looks to be UHaul corporate from my perspective. Pathetic no matter how you look at it.Michael H.