Maybe having another employee will help, the place was pretty busy looked like the cashier was having a hard time keeping up with everyone. He still managed to do a great job.richard M.
Customer Reviews for M&A Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul Rep at this location was not on the premises when I came to pick up at my reservation time. I was told this happens all the time by another employee. They attempted to contact him multiple times and no answer was received. I had already completed checkin and payment online so that there would be minimal procedures to complete upon my arrival. Since the rep was not present I waited an hour and a half for pickup, I had movers waiting at my home that I was paying $140/hr with no truck to load. I had them booked for 2 hours by the time I arrived home I only had 30 minutes remaining for the movers as they had another job after mine. Also when the movers opened the back of the truck there was an open condom wrapped and a used condom present, and what seemed to be some sort of drug paraphernalia. (I have picture/video evidence) This is a HUGE public health and safety issue. Highly disgusting!!!! I am very disappointed with my experience as moving is already a stressful event and this experience made it 10x worse.Mia S.
We were charge for 3 day and only had it for 2. The returned time was incorrect as we returned it before 10;00am. The clerk would not provided a proof of return.Gale H.
Customer did not leave a comment.Noel O.
They need to increase their personnel. That way: they have someone who will be attentive at all times to their U-Haul customers(!), separate the U-Haul customer line from the store customer line, delegated some to be just maintenance who will clean the trucks when and if customers bring them back dirty, clear and clean all the loitering, the derelict[s], and the rubbish, reach out and contact customers ahead of time when they notice that the truck size requested isn't going to be available 15 to 30 minutes before they arrive, and communicate better with the Regional management. I've rented from U-Haul almost twice a year for the last 5 to 6 years, maybe more, and I've never had such a horrible experience as I've had this last go round at this location. The stars that i gave are to the regional management representative and customer service representative that I spoke with to help me resolve the issues that I had. They made a miserable experience a Plump Pleasing Pleasure!chavallee M.
The truck was clean, But there is something wrong with the transmission .U-Haul it also needs an alignment Because it kept pulling to the left as I tried to steer it and also air needed to go in the right rear tire.Iona D.
Remove your product from this location. Their unprofessional rude and the location is disgusting. They double charged me. I had to cone back to return the uhual because the only person to receive it was off of work. It was on E when I got it. RIDICULOUS, they made me wait because their store is their PRIORITY NOT UHAUL. HIS EXACT WORDSKIMBERLY L.
Customer did not leave a comment.DARWIN F.
The entire check in process was conducted behind a glass was with communication occurring through a money pass thru at bottom. Could hardly understand what was being said. There is more to my poor, poor experience with this U-Haul rental, not enough room in this comment box to convey.Thomas P.
Not a safe environmentTammy T.
Customer did not leave a comment.NORA H.
Customer did not leave a comment.Racardi L.
Was charged fuel fee and additional fuel when I returned the truck with the same exact amount it was taken withâ€” 1/4 a tank. They said it only had an 1/8 a tankâ€” whoever checked it obviously did so lazily and it cost me an additional almost 60$. Unacceptable.Jeff R.
The agent was great - very nice and helpful. Area didn't seem the safest but the representative was awesome, credit to him for a good experience.Peter S.
Kinda scared location but all went well.NANCY W.
I will never go to that U-Haul again 1st they tried to take 370 off my card argued with about it text the next morning saying it was a glitch still didn't get my money back and dey charged me fo something I said I didn't want worst place ever I would never againMardean C.
Customer did not leave a comment.PATRICK M.
Don't move their reservation when they have already spoken to the prior uhaul personnel about being late.Brittney C.
check the truck to make sure it is suitable for driving. the truck cab would shake violently at 60mph . Also the alignment was completely off. I had a 15hr road trip to make and this truck was horrible.Chris G.
Terrible neighborhood, gangs hanging out in front of the store. Moving blankets were dirtyBrad K.
Contact the customer by phone or text when the u haul is returned , to finalize the contractRANDY F.
Even returning it 2 days early they didn't reduce the rental rate from a 5 day to a 3 day. Sad.SIMON B.
I paid what I owed and return the equipment but yall are sending me email stating that the equipment wasn't returned and I didn't pay.Angela E.
Customer did not leave a comment.Andrew M.
Went inside the store to pick up key after checking in via app. Associate advised â€œyou don't have a reservation, you need to call U Haulâ€. After I explained to him that I have a reservation and showed him the reservation #, he still was confused as to what needs to happen next. And after he realized that I already checked in via app and only need to pick up the keys, he ended up handing me the wrong key. About 25 minutes we're wasted in this process due to his inability to understand what needs to be do. Total disappointment.Mohamed R.
Customer did not leave a comment.Telida Louise T.
Norhing to improve. Not overly bad or overly good. Just a normal experience. Customer service was good though. Keep it up.Lauren R.
I was charged for the insurance. I didn't book with the insurance and was still chargedDon D.
Great service and friendly people . Great truck too . Would definitely recommend to every one and allDusty S.
Truck smells like urine and all has also had drug paraphernalia in itBILLY S.
Customer did not leave a comment.Brittney S.
Stop over charging people for miles they did not use . I was supposed to contacted Sunday so he could correct the charges he never called . Then send me a bill for a promise to paycourtney H.
Sweep out the back of the truck before renting out.Yashica L.
Terrible service. Terrible location. Insecure place. Had not even chance to review how the truck was before departing.Luz Maria M.
Customer did not leave a comment.Rosemary S.
Have the staff to help people. Have the correct info for the vehicle. They said half tank gave one on empty. Had to wait over 30 minutes just to get helpArturo P.
This was a locked down convenience store in the worst part of Jacksonville. My (local) cab driver called it "ghetto" with everything from muggings to murders. You could not even go inside. Again, identify "safe" locations for solo renters (I dropped off the truck then took a cab, THANK GOD one was on-site before I was mugged-or worse). The man inside the store took my key and did not even give a receipt, saying I'd get an email. Which I didn't get until the next day, AFTER calling UHaul about my concerns. I know you're trying to make things easier for renters to pick up and drop off, but seriously- a laundromat where the female emoyees have NO CLUE about equipment they're renting, a dangerous part of town that isn't even safe for local residents, a storage facility that doesn't have the same hours as UHaul is guaranteeing..... You can do better. And if you expect people like me to continue renting with your company, you're going to have to.KATHERINE T.
Close down the location. Owner not helpful. No customer service skills. My reservation was made well in advance and got to the location and both equipment requested was sitting at the location. It took speaking with the Regional Team to get my rentals.Milton E.
The trailer obviously had someone's farm animal in it, and it was not clean.Patrick W.
There was no equipment and when we returned the truck the man did not know how to close are account and kept my moneyKhalil D.
Horrible customer service when it was time to pick up truck then does not want to give deposit back and is now charging fees worst company everAlexus M.
I waited 40 mins from my pick up time. No communication at allNathaniel G.
Better service to the customerrobert Y.
Customer did not leave a comment.William T.
Good peopleShanteria R.
The truck was driving like it was gone cut off. I believe it needs a tune up or somethingalneisa W.
Customer did not leave a comment.Sonya K.
Dangerous LocationROBERT B.
Customer did not leave a comment.Asmaa E.
Customer did not leave a comment.Jania A.
Customer did not leave a comment.Jennifer T.
The uhaul was FILTHY and was also left on e I had to put gas in it to even drive it!NIKERIYA T.
On the other day I looked at my bank statement and it showed that they was drawing out $91.?? And then my daughter called me on the next day and say they was charging my card $3??.??, I go on there and I see $231.??. What the hell is going on. I sweep that truck, put the gas above where it was when we had gotten it, and I return it before the time, so why so damn much. This is a rip offCharlettia W.
Customer did not leave a comment.Geran L.
This is the SCARIEST place I have ever been to rent from uhaul . Not a safe place to be. Trailer was full of trash and someone has been sleeping in it and it smelled of urine. I returned the trailer @ 4:30 pm the day before it was due back and I still don't have a email of my return yet. Dwayne KellyDwayne K.
Very accommodatingLori S.
Explain in complete detail, what exactly will be charged if you do so and so.Thaddeus H.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.Brittanie L.
I drove past several other uhaul locations to get to this one that had several homeless people watching me return the truck. I was also charged additional to drive more miles past other spots. I shouldn't be charged to handle U-Haul's logistics.Nicholas O.
Shady, dropped off. Gas tank full, no problem. Get phone call 2 wks later from my credit card company. Someone From that store tried to charge the credit card that I had used to reserve it $767. Regional manager advised it was an honest mistake and had never happened before. Based on the reviews here and in Google It most definitely has. DO NOT USE THIS LOCATION.LISA T.
Area is pretty sketchy, but the people were super helpfulGeorge E.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.myrna M.
Location was pitch black and unsafe. I did not take the trailer and you still charged me. Twice. I called and emailed and was told I would not be charged. This was a lie. Now I cant get anyone in the phone. Never again will I use Uhaul.Tamarin T.
Customer did not leave a comment.Vararose W.
Customer did not leave a comment.toni C.
Customer did not leave a comment.Danielle D.
Customer did not leave a comment.TOSHA M.
I've used this location 3 times and every tome there was an issue. The owner/who ever rents the out the U-Haul is never there. When the time comes for pick up it takes them at least 2 hours before they respond for you to get the U-Haul. Now the last time that I rented from them they gave me a U-Haul on E and I brought it back on E now they're saying I owe $28 for gas and I never signed anything stating how much gas is in there. I am very dissatisfied and I will not be using this location again and I would not recommend this location to anyone.MICHELLE J.
I was charged two days when I only had the car trailer for 5 hours no receipt or anything will no longer use u haulTAYLOR M.
Customer did not leave a comment.shirley S.
This was the worst experience ever they lied to me saying i was going to pay a flat fee of 79.80 they end up charging me 179.30. I was advised that they didn't charge for the mileage. I was told to come and get it from the Norwood location and drop it off there turns around I had to go on moncrief to a store where you have to stand outside to do business. I'm highly upset I was lied to and overcharged.deshauna R.
no contract was sign no gas in truck I was a driver to take truck to the person who rented the truckronald F.
Customer did not leave a comment.LaTara C.
Customer did not leave a comment.Tony J.
Customer did not leave a comment.angela K.
Very unorganized! I didn't agree with how the deposit situation turned out.Jaquan P.
Customer did not leave a comment.Melody M.
The only reason I came here is because they have 24/7 uhaul rentals. The customer service is good but the man was not there when I got there and I had to come back. The area is so bad at night and it was so many people scraggling around the store it was a bit uncomfortable but the process was quick and easy.Tammi D.
It was very difficult to even locate the door to get inside and start the rental process. Had to be let in by a delivery guy that happened to be there at the same time. Additional information before hand would have been helpful.Daniel H.
Train the store attendee to handle the uhaul trucks, having to wait while he gets in contact with the person who handles your vital information and sending pictures of your id over their cell phones is extremely uncomfortable. Not to mention them having to run your card info over the phone. I wasted an hour there.Tuesdae F.
Tell them to work on there customer service. Speaking to people very rudeAlina H.
This was the worst experience ever.i will never rent from this place again....Rhamisha S.
The location was in an extremely dangerous area; was verbally accosted before even reaching the building from the car. It is a large convenience store that literally doesn't even have a door--only glass to conduct business; had to be let in via a back room. THAT is how unsafe the area is. My original reservation was for a downtown Jacksonville location--how UHaul can send anyone where I had to pick up the truck and trailer is beyond me. Staff unfamiliar with the U-Haul computer system--took multiple tries to put my information in. There was a marijuana "blunt" in the ashtray of the truck, had to connect the trailer to the truck myself and the first trailer was BROKEN, and none of the reserved extras were present (furniture blankets, dolly). Cannot make this s$%t up. Horrible.Michael S.
I ordered a large dolly for moving appliances and it was not there. I had to find another U-Haul location who I made my original reservation location with purpose and was sent to a location I would not have picked. The truck was dirty and smelled awful.Helen S.
Rent from here alot. Harry is always helpful and open lateTIM A.
New location and ownership and workersLarico F.
Customer did not leave a comment.Steve H.
The customer service wasn't bad yet the the equipment was in terrible shapeRandy W.
They automatically add insurance and miles to bill. I have rented many times and never encountered discrimination such as their practicesCarla L.
The reps english is limited & it took a ridiculous amount of time to finish up even though I completed most info prior to arrival..Harry P.
My move took longer that 6 hours and i brought it back one and a half hours late and i was charged for an extra day and a extra insurance I will find me another moving company other than uhaul because that waa wrongSophia S.
There was no dolly on the truckeric P.
Customer did not leave a comment.Demond R.
If a customer makes a reservation, keep it. Don't call the customer the day before he needs it and tell him, 'sorry, we don't have the equipment you reserved a month ago'....hugo M.
Customer service was excellent... The only improvement that could be made is faster return on your deposit monies when you pay with your credit or debit card... It should not take 72 hours to get it returned when it only took moments for you to get it.SHIELA D.
Customer did not leave a comment.Don R.
Customer did not leave a comment.derrick H.