Horrible customer service when it was time to pick up truck then does not want to give deposit back and is now charging fees worst company everAlexus M.
Customer Reviews for M&A Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I waited 40 mins from my pick up time. No communication at allNathaniel G.
Better service to the customerrobert Y.
Customer did not leave a comment.William T.
Good peopleShanteria R.
The truck was driving like it was gone cut off. I believe it needs a tune up or somethingalneisa W.
Customer did not leave a comment.Sonya K.
Dangerous LocationROBERT B.
Customer did not leave a comment.Asmaa E.
Customer did not leave a comment.Jania A.
Customer did not leave a comment.Jennifer T.
The uhaul was FILTHY and was also left on e I had to put gas in it to even drive it!NIKERIYA T.
On the other day I looked at my bank statement and it showed that they was drawing out $91.?? And then my daughter called me on the next day and say they was charging my card $3??.??, I go on there and I see $231.??. What the hell is going on. I sweep that truck, put the gas above where it was when we had gotten it, and I return it before the time, so why so damn much. This is a rip offCharlettia W.
Customer did not leave a comment.Geran L.
This is the SCARIEST place I have ever been to rent from uhaul . Not a safe place to be. Trailer was full of trash and someone has been sleeping in it and it smelled of urine. I returned the trailer @ 4:30 pm the day before it was due back and I still don't have a email of my return yet. Dwayne KellyDwayne K.
Very accommodatingLori S.
Explain in complete detail, what exactly will be charged if you do so and so.Thaddeus H.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.Brittanie L.
I drove past several other uhaul locations to get to this one that had several homeless people watching me return the truck. I was also charged additional to drive more miles past other spots. I shouldn't be charged to handle U-Haul's logistics.Nicholas O.
Shady, dropped off. Gas tank full, no problem. Get phone call 2 wks later from my credit card company. Someone From that store tried to charge the credit card that I had used to reserve it $767. Regional manager advised it was an honest mistake and had never happened before. Based on the reviews here and in Google It most definitely has. DO NOT USE THIS LOCATION.LISA T.
Area is pretty sketchy, but the people were super helpfulGeorge E.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.myrna M.
Location was pitch black and unsafe. I did not take the trailer and you still charged me. Twice. I called and emailed and was told I would not be charged. This was a lie. Now I cant get anyone in the phone. Never again will I use Uhaul.Tamarin T.
Customer did not leave a comment.Vararose W.
Customer did not leave a comment.toni C.
Customer did not leave a comment.Danielle D.
Customer did not leave a comment.TOSHA M.
I've used this location 3 times and every tome there was an issue. The owner/who ever rents the out the U-Haul is never there. When the time comes for pick up it takes them at least 2 hours before they respond for you to get the U-Haul. Now the last time that I rented from them they gave me a U-Haul on E and I brought it back on E now they're saying I owe $28 for gas and I never signed anything stating how much gas is in there. I am very dissatisfied and I will not be using this location again and I would not recommend this location to anyone.MICHELLE J.
I was charged two days when I only had the car trailer for 5 hours no receipt or anything will no longer use u haulTAYLOR M.
Customer did not leave a comment.shirley S.
This was the worst experience ever they lied to me saying i was going to pay a flat fee of 79.80 they end up charging me 179.30. I was advised that they didn't charge for the mileage. I was told to come and get it from the Norwood location and drop it off there turns around I had to go on moncrief to a store where you have to stand outside to do business. I'm highly upset I was lied to and overcharged.deshauna R.
no contract was sign no gas in truck I was a driver to take truck to the person who rented the truckronald F.
Customer did not leave a comment.LaTara C.
Customer did not leave a comment.Tony J.
Customer did not leave a comment.angela K.
Very unorganized! I didn't agree with how the deposit situation turned out.Jaquan P.
Customer did not leave a comment.Melody M.
The only reason I came here is because they have 24/7 uhaul rentals. The customer service is good but the man was not there when I got there and I had to come back. The area is so bad at night and it was so many people scraggling around the store it was a bit uncomfortable but the process was quick and easy.Tammi D.
It was very difficult to even locate the door to get inside and start the rental process. Had to be let in by a delivery guy that happened to be there at the same time. Additional information before hand would have been helpful.Daniel H.
Train the store attendee to handle the uhaul trucks, having to wait while he gets in contact with the person who handles your vital information and sending pictures of your id over their cell phones is extremely uncomfortable. Not to mention them having to run your card info over the phone. I wasted an hour there.Tuesdae F.
Tell them to work on there customer service. Speaking to people very rudeAlina H.
This was the worst experience ever.i will never rent from this place again....Rhamisha S.
The location was in an extremely dangerous area; was verbally accosted before even reaching the building from the car. It is a large convenience store that literally doesn't even have a door--only glass to conduct business; had to be let in via a back room. THAT is how unsafe the area is. My original reservation was for a downtown Jacksonville location--how UHaul can send anyone where I had to pick up the truck and trailer is beyond me. Staff unfamiliar with the U-Haul computer system--took multiple tries to put my information in. There was a marijuana "blunt" in the ashtray of the truck, had to connect the trailer to the truck myself and the first trailer was BROKEN, and none of the reserved extras were present (furniture blankets, dolly). Cannot make this s$%t up. Horrible.Michael S.
I ordered a large dolly for moving appliances and it was not there. I had to find another U-Haul location who I made my original reservation location with purpose and was sent to a location I would not have picked. The truck was dirty and smelled awful.Helen S.
Rent from here alot. Harry is always helpful and open lateTIM A.
New location and ownership and workersLarico F.
Customer did not leave a comment.Steve H.
The customer service wasn't bad yet the the equipment was in terrible shapeRandy W.
They automatically add insurance and miles to bill. I have rented many times and never encountered discrimination such as their practicesCarla L.
The reps english is limited & it took a ridiculous amount of time to finish up even though I completed most info prior to arrival..Harry P.
My move took longer that 6 hours and i brought it back one and a half hours late and i was charged for an extra day and a extra insurance I will find me another moving company other than uhaul because that waa wrongSophia S.
There was no dolly on the truckeric P.
Customer did not leave a comment.Demond R.
If a customer makes a reservation, keep it. Don't call the customer the day before he needs it and tell him, 'sorry, we don't have the equipment you reserved a month ago'....hugo M.
Customer service was excellent... The only improvement that could be made is faster return on your deposit monies when you pay with your credit or debit card... It should not take 72 hours to get it returned when it only took moments for you to get it.SHIELA D.
Customer did not leave a comment.Don R.
Customer did not leave a comment.derrick H.
Very nice and helpfulhenry J.
It's Moncreif Rd. Be prepared to have hobos take all your change. They are open on Sunday which is why I went with this.Ty E.
It was Horrible and I overcharged and promised a credit that I did not receive I will never go back to this location again. I am patiently waiting on a refund now I will see how this turn outRenelle S.
This was an awful experience - I would never go to this area again ! The manager and help was terrible.LISA A.
Customer did not leave a comment.Tabatha J.
The guys were nice an cooperative.Rodell G.
Customer did not leave a comment.Anthoney D.
Customer did not leave a comment.joanne L.
So we pull up to M&A Food Mart and were greeted by a gentleman drinking a Crazy Stallion malt liquor in a paper bag. He presents himself as an employee of Pipeline and directs me to the attendant behind the window. The attendant takes my information to verify the reservation and directs the gentleman with the malt liquor that everything was OK. The attendant said "if you like you can tip them." Assuming that these two guys were employees and legit, I let them hook the trailer to my SUV. Assuming they knew what they were doing, because they were presented as employees I didn't check that they attached the trailer correctly. It wasn't. Shortly after we left M&A Food Mart, we rolled over the railroad tracks and the trailer detached from the SUV. Thankfully the safety chains caught it. -- They didn't tighten the knob on the trailer neck -- They didn't install the safety chains correctly so rather than the trailer being cradled in the chains, it dropped to the ground and we drug it until we could come to a complete stop. There was no damage to the SUV or the trailer, thankfully we were on a secondary road only traveling at 25mph or so. If that had happened on a highway, the outcome could have been so much different. You need to get this location under control before they hurt or seriously injure someone.Anthony B.
I requested a round trip rental trailer. Ended up getting harassed and paying 4X the rental priceMaurice H.
The staff was very unprofessional and was not inviting. They did not have a clear location to drop the trailor, nor did I receive my $60 refund. It was not until I checked my email when I realized your agent emailed my receipt showing they refunded $17. I called and informed your agent that I was not refunded the amount the receipt listed. The next day I picked up my refund and ask the agent why did they lie and say I was reimbursed $17, the representative yelled and said they did not lie and he would not put up with my yelling and I could contact Uhaul for my refund. I informed him that I was not yelling and he was informed by one of his collegues to calm down and reimburse my funds. This agent was certainly not a representation of your organization and should be addressed on how to conduct themselves in a professional manner.Latrice M.
Customer did not leave a comment.paula B.
Too many homeless people standing around outside and people just hanging around the business outside like they are at home or sitting in their living room. This is a business and need to be treated as suchDominique J.
Customer did not leave a comment.tanya D.
Over charge me and i will be going up there today. Not happy at allendolyn M.
Manager was really really nice. I was moving snd needed s truck right away and U haul was there yo accommodate my needs.doris T.
Staff was very welcoming and eager to acceptFrancis L.
I paid $40 cash for an extra day. I had $90 in additional charges for going over miles. The attendant pocketed the $40 and did not apply it to my balance. Now uhaul keeps trying to take more money from me than I actually owe. Also they were not friendly and the area was trashy.april H.
Customer did not leave a comment.Jerry M.
They didn't process my paperwork for over a week causing extra charges to be put through on my debit card!!! Now, I have to wait up to a week to get money back that shouldn't hav been charged in the first place! NOT HAPPY!!!!SHARRON L.
Waited over an hour for guy to get there. Never received contract that was suppose to be emailed to me due to primer being down. When I dropped off he was not there eitherdemetria E.
Moving is always a trying experience but your rep was great even though I fell short I only have praise for the outlet being there for me in this time of changing addresses.george F.
I was wrongly charged an extra 25 dollars after returning the UHAUL in perfect condition with a FULL tank of gas when I got it at half tank. The vendors were extremely rude and racist and made racist comments to us because we were white. They didn't answer any extra questions we had and the pick up location was dangerous and had illegal activity going on. Money was promised to be returned for unused fees and it was not.Savannah J.
When the customer brings proof that e truck is dirty and I brought it back clean there should be a discount.rhonda J.
That location doesn't care. They never check the trucks before renting nor clean them. They took extra funds off of my card and said they'd fix it and never did.Ebony F.
Your services were OUTSTANDING...EVERYONE was very professional,helpful,kind, and very attentive to every call I made to assure me throughout my trip, Thanks U-Haul... If I had to add anything, it would be to add a small list of drop off spots to your rental pamphletJimmie B.
it was dirty a hole in the wall and then he double charged me and he wont answer the phone you can only leave a message and he wont return mmy calls i have been on the phone with my bank over 45 mins. disputing the last chargeEmogene K.
Customer did not leave a comment.Troi G.
Where to begin? I set my appointment online for 8am. Show up to the agreed-upon location at the proper time, and am told to come back later because the guy isn't there. There were people standing around drinking beer out of paper bags and yelling threats. Fine. I go home and try and get in touch with customer service. One rep (quite rudely) tells me I have to pick up my truck with a cell phone and code because the location does not open until noon. So I go on the website and try to sign up for cell phone pickup. Not available for my order. So I get in touch with ANOTHER rep. She tells me something entirely different - the location doesn't open until 9, she says, but at least she sees that cell phone pickup isn't available. Still no offer is made to make things right, so I go to get my truck, because I still had to move even though my schedule for the day was completely thrown off. The truck itself ran fine but there was a cigar packet in it leaking some kind of brown liquid. Still no attempt by u-haul to make anything right.Ashleigh H.
Customer did not leave a comment.Cennie M.
When I arrived, the uhaul office was in the back of a dark store that had a hospital bed in the corner- My reservation was different from what I ordered, but it was corrected- The vehicle itself had cigarette ashes all over the inside and smelled bad-Kelly F.
Harry (owner & wife) very helpful and patient. Excellent business man and a pleasure to do business with.Joseph T.
EXCELLENT customer service, kind and courteous!antonia F.
Ratchets on the car hauler need to be repaired or replaced. They jam up making locking and unlock very difficult. Other than that everything was great.Steven C.
This was my best experience with UHAUL so far! 24 hour location, manager was understanding and flexible when I was running late for pickup even though they were SUPER busy (it was the 31st of the month) and both pickup and dropoff were fast and easy.Ciera S.
No changes, just keep up the great work and customer service.Tameka W.
You guys gave me a truck with no gas, gave me a discount, took the discount away and charged me a fee to clean the truck.. are you guys kidding me.. Im beyond pissed with uhaulRene H.
Customer did not leave a comment.lafone B.
The owners were very accommodating and made every effort to ensure that I had a great experience when picking up the truck and returning.Katrice Y.