Customer Reviews for M&B Automotive Services LLC
(U-Haul Neighborhood Dealer)

811 reviews

8130 Richmond Hwy   Alexandria, VA 22309

(703) 781-4712

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(703) 781-4712

8130 Richmond Hwy
Alexandria, VA 22309

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 12/31/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

put a sign for people to know what to do with uhaul stuff if the staff are busy because it is at that random location

SOPHIEELAINE J. 
Rating:
5.0

Very professional experience.

Andre W. 
Rating:
3.0

Customer did not leave a comment.

Mohammed H. 
Rating:
3.0

We had ordered a U-Haul from the Falls Cburch location but nothing was available. I had to be on the phone for an hour - with someone from Maryland and not Virginia - to discuss the change in location for pick-up.

Trent G. 
Rating:
2.0

Shut this place down. The reserved items that I requested were not at this location causing me to add 25 miles to the odometer and taking 3 hours of my time so that I could drive to another location in Arlington. The weather stripping was coming off the door and the firewall in the passenger compartment was dislodged. Other uhaul trucks that were there were crashed into each other waiting for another customer to pick up damaged vehicles.

Marquet J. 
Rating:
5.0

After a bad experience with the u haul station in Clinton on Allentown road I called this station. Very precessional and worked hard to assist me with my son's move.

Bernie H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

Got there and had to wait for an hour as the only guy that worked the UHaul counter had left for lunch...unbelievable poor experience!!

Dana D. 
Rating:
5.0

Very friendly staff.

Scott H. 
Rating:
5.0

Very friendly and accommodating.

LaFrantze D. 
Rating:
5.0

The person who helped me was a very nice guy.

miguel P. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Thank you so much, M&B for helping me when UHaul changed things on me last minute. I wish UHaul would have notified me that the truck/rate I needed was not at the original location I requested. Thank you, M&B for making it easy for me to switch to renting the truck through your store.

Micah W. 
Rating:
5.0

I did not know that having an out of state license would impede the pick-up process of the rental. I had to provide contact information for someone to verify my identity (two people needed to be contacted). Not knowing this, I did not know who was available to answer the phone call. This held up the rental process by 20-30 minutes.

Courtney C. 
Rating:
5.0

This was our first time using U-Haul. M&B Automotive was extremely friendly, provided great equipment, and made the experience very easy and enjoyable. Will use U-Haul from now on!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

During this COVID-19 time, the truck was not sanitized and it had a terrible odor. In addition the man who waited on me did not have the best customer service training or attitude. He didn't wear a mask ??.

patricia C. 
Rating:
5.0

This was the cleanest and friendliest location I've even been to. And I should own stock in uhaul! Awesome customer service!

TAMMY S. 
Rating:
4.0

Customer did not leave a comment.

Guy R. 
Rating:
5.0

Customer did not leave a comment.

Ron V. 
Rating:
5.0

Great experience and would definitely recommend this dealership!

STUART P. 
Rating:
5.0

Best Place on Earth to rent a vehicle/ staff is the friendliest/ Super easy and convenient/ vehicles always clean and full of gas

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Quick and easy

tammy M. 
Rating:
3.0

U-Haul employee didn't show up- had people waiting and we were delayed for 2 hours as movers waited. I was not compensated for my time lose but still expected to return the truck based on the original time scheduled pick up!

David R. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Everyone one was cheerful friendly and helpful and the whole place was very well maintained!! They'll keep getting my business for sure

robin H. 
Rating:
2.0

Too expensive!! I only had it for a couple hours!!!!

MONSITA S. 
Rating:
5.0

Customer did not leave a comment.

Colin D. 
Rating:
5.0

no improvements needed . always excellent friendly experience

Lawrence D. 
Rating:
3.0

Put the correct mileage on the contract. Mine had an extra zero making the mileage 366000 instead of 36000.

Norman Mitchell K. 
Rating:
5.0

Great experience and I appreciate the friendliness of the establishment.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Demonstrate truck basics

daniel F. 
Rating:
5.0

Excellent overall experience. I would definitely recommend this Uhaul location.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

My contract had a different return location, I was apprised by txt message that i was to return the equipment to a different location. The updated location was not convenient at all. A phone call or email asking if I could change return locations would have been much better.

Michael T. 
Rating:
4.0

The Uhaul representative was very professional , he answered all of my questions and made sure my experience was satisfying before leaving. Overall great experience, I would recommend them to anyone.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Mahasin S. 
Rating:
5.0

Customer did not leave a comment.

Nina J. 
Rating:
5.0

THEY WERE THE BEST... NO PROBLEMS THAT THE STAFF COULDN'T FIX... 2 THUMBS UP!!

LAWANDA S. 
Rating:
5.0

Chris at M&B is very polite, courteous, and professional. Excellent customer service, thank you Sir!

TIM B. 
Rating:
5.0

Customer did not leave a comment.

paul C. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Excellent customer service.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Samer K. 
Rating:
4.0

Customer did not leave a comment.

Eliza P. 
Rating:
5.0

EXCELLENT SERVICE EVERYTIME

Lawrence D. 
Rating:
5.0

The truck was not available at the time specified in the reservation. Also, there gas tank was almost empty to the point where the low fuel warning light turned on right after leaving the pickup location.

JOSEPH S. 
Rating:
4.0

Good well maintained truck. Will rent from here again

Jose E. 
Rating:
4.0

Chris was outstanding. He took a difficult situation that was no fault of his own and turned it around! Bravo! Good guy!

shawn C. 
Rating:
5.0

Customer did not leave a comment.

Jean Widson P. 
Rating:
3.0

I asked for 24 blankets, they only had 12. I asked for heavy duty dolly, they didn't have it. They said the truck had a regular dolly - it didn't. I was charged for it though. Because I have other things going on, I'm not going to quibble over 7 dollars. Overall, a not great experience.

Stephan V. 
Rating:
4.0

Customer did not leave a comment.

Emily T. 
Rating:
2.0

I reserved a truck online to pick up @1:PM $19.95. I arrived to the location to pick up but the guy told to come back after 4 PM or take bigger truck @a higher rate.

Anwar K. 
Rating:
5.0

They were efficient and professional. It only took me about 5 minutes to rent the truck. (I reserved it online). Returning was even easier. Chris did a very good job. I'll definitely try them next time

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Have a sign Keys drop off box at the box.

Ivan I. 
Rating:
5.0

The folks that M&B were super friendly and helpful! I appreciated how quickly I got the truck and how professional they were. I would highly recommend them! I did have trouble getting the U-Haul app to work properly in order to return the truck. That took up a lot of time and was frustrating. U-Haul needs to work out those kinks.

Brianne W. 
Rating:
3.0

Customer did not leave a comment.

Kendra P. 
Rating:
5.0

Customer did not leave a comment.

KRANTI P. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Abdul M. 
Rating:
4.0

Customer did not leave a comment.

Alexander H. 
Rating:
3.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

Better, safer conditions of the local trucks. Local haul customers should have the same safety as long haul trips.

William R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Very Friendly customer service!

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Alfred J. 
Rating:
3.0

Customer did not leave a comment.

Tradicia G. 
Rating:
5.0

Thank you for the great service. I will be back.

Ursula W. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo B. 
Rating:
5.0

Outstanding experience and recommend M&B Automotive!! We will definitely rent here again

Mandi C. 
Rating:
5.0

They were extremely helpful in making sure my needs were met. They were very friendly and when it came to correcting the location of my pick up.

Sharonda S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Ebenezer O. 
Rating:
5.0

I expected a bad experience (picking up a U-haul from an automotive repair shop ???) but Chris made me feel like I was a favorite customer. I have used U-haul about a dozen times since 1974 and this was THE BEST EXPERIENCE I HAVE HAD WITH U-HAUL. Thanks Chris!!!

Lee E. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
4.0

Customer did not leave a comment.

Clover J. 
Rating:
4.0

Vacuum clean the cabin of the truck.

Nikoli B. 
Rating:
5.0

Very good customer service at this location

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Samandar N. 
Rating:
5.0

During the recent U-haul network shutdown, the owner kindly called me as soon as the system was back up to get me set up and ready so I didn't have to look for another rental at the last minute. I've been to this location 4 or 5 times and will continue to rent from him because of this outstanding customer service.

Susan T. 
Rating:
5.0

i rent here often, ALWAYS EXCELLENT !!!!

Lawrence D. 
Rating:
5.0

App did not work, but service attendant was very helpful and got me on my way.

Joann T. 
Rating:
5.0

Customer did not leave a comment.

edward G. 
Rating:
5.0

Excellent people...made sure I had the equipment I asked for...

John W. 
Rating:
4.0

The location was great, but the customer service provided by the 1800 number was horrible. I had called to change the date and time of my reservation, but everything else to remain the same (drop off in different location, size of truck) and the lady on the phone said she had processed it and that I would be notified of my drop off location when I picked up the truck. And also, she said I would get a confirmation email. I didn't get a confirmation and instead I received a reminder for my old reservation. When I emailed back, I told them I needed the date and time changed again, I received a call saying the reservation had changed. I again did not receive a confirmation email, but the rep left a voicemail confirming it had been changed, so I thought that was sufficient. When I went to the location to pick up the truck, I was advised the rep did not set it up for me to drop it off at another location and I had to come back to that location and if I wanted to do a one way trip, I had to pick up the truck from another location 45 minutes away. The rep at the store said there was nothing he could do about that because that's how the reservation was set up, which was not what I asked for.

Nadia Q. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

very nice and professional staff, warm and friendly

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Avalon C. 
Rating:
5.0

This experience was so easy from smooth U-Haul website, to the friendly service at M&B automotive.

josef T. 
No reviews have been submitted for this location.

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