Customer Reviews for M&E Towing And Auto LLC
(U-Haul Neighborhood Dealer)

36 reviews

9912 Jefferson Ave   Newport News, VA 23601

(757) 320-5169

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(757) 320-5169

9912 Jefferson Ave
Newport News, VA 23601

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
1.0

Uhaul called me to change my pickup location but also changed the terms on my contract. I originally wanted the rental for two days but someone changed it to 4 hours because of it being round trip. I got a call when I had the truck that I needed to turn it in or be charged double. I called and got the issue fixed but they still charged me extra. I'll never use them again

Travis S. 
Rating:
5.0

These guys do a fantastic job !

DANNYEVERETT P. 
Rating:
5.0

The staff was very helpful and welcoming! I would definitely return if I ever need U-haul Services!

Tamiko G. 
Rating:
5.0

Customer did not leave a comment.

Noshneakca B. 
Rating:
1.0

I was charged double for using the rental for 6 hours and 12 minutes instead of the 6 hours. I was stuck in traffic and even called M&E towing to let them know. Renae Brown at that location said it was okay.

lanrandall E. 
Rating:
1.0

This was the worst experience I ever had with a U-Haul provider. Even though i booked and paid online, i still had to wait 45 mins to be handed my keys because the worker was overwhelmed and was told by the owner to stop servicing people. Once the owner arrived he didn't offer any apologies but proceeded to bash the employees intelligence level. This made me late to my event. I was also charged for gas after i returned the truck with the dropoff after hours and I know for a fact my truck was returned with the proper fuel. At that point I no longer was going to argue and I will never rent from this Uhaul and probably no Uhaul ever again in life.

Adriane L. 
Rating:
4.0

Customer did not leave a comment.

Kaylee B. 
Rating:
4.0

I appreciated the guy in charge calling when I was delayed by the updated pick up point. Not a fan of that BTW

Verlie V. 
Rating:
5.0

Customer did not leave a comment.

Julius B. 
Rating:
4.0

N/A

Enjema G. 
Rating:
1.0

No more comments, really bad experience.

Clifton L. 
Rating:
5.0

Nothing. There were traffic issues that delayed getting the truck back on time and everyone was kind and understanding. I want to send a special thank you to the regional operator I spoke to on Saturday. Sorry I did not get her name. She did an excellent job, explaining things to me, listening actively to my issues and solving my dilemma. Wonderful experience all around except for the traffic problems which none of us could prevent. Thanks for an excellent model of customer service!

MARY M. 
Rating:
1.0

They gave my truck to another customer under my name and contract. I was overcharged and the truck was returned by the other customer and was given to me wet on the inside.. Very DISAPPOINTED!!

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY M. 
Rating:
3.0

U haul as a company is great but this location was not willing to help out when issues arose

YVETTE B. 
Rating:
1.0

Vehicle smelled horrible. Windshield wipers didn't work. Passenger window didn't roll up all the way.

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Great Customer service highly recommend, quick and affordable. Made moving into my first apartment super easy.

Chandlar C. 
Rating:
2.0

app did not work bad location for drop off hard to find

Richard G. 
Rating:
3.0

Owner was disgruntled that he was told to come in and provide me with a key on a Sunday. He was in the middle of house hunting with his wife. He was upset with U-Haul because he can't afford to have an employee sit around all day and so he only comes in when there is a reservation. I was a last minute customer after having not accepted a truck with a bald tire at another location. After venting his frustrations regarding U-Haul, he provided a key, but no contract. I've worked in repair garages so I am OK with the location and with my experience (he was nice enough to me), but I wouldn't recommend it to others who are less comfortable with that environment. It is a very different experience from the corporate locations.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC T. 
Rating:
3.0

Customer did not leave a comment.

MIKE R. 
Rating:
3.0

I was first sent to a self serve location by April from Warwick Blvd. No one was there. She told me they opened at 10am, which was not true. I called traffic and was sent to 9912 Jefferson Ave. I was waited on, was supposed to get a discount. Did not go 30 miles. I put 25. 00 worth of gas in truck. Brought truck back a little after 2pm. Yet was charhed $69.00. How is this even possible? Truly dissapointed, because I was ripped off. I do appreciate the lasy at traffic, because she went out her way to help me. Kudos to her.

GAIL M. 
Rating:
5.0

So nice and helpful

Janice M. 
Rating:
1.0

Customer did not leave a comment.

Doug H. 
Rating:
3.0

Customer did not leave a comment.

Rikesha F. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
5.0

Honor reservations as to locations booked rather than change locations to 60 miles further the day before pickup.

Michael Z. 
Rating:
5.0

Nothing just keep doing what u doing great service thank u

carl R. 
Rating:
5.0

Friendly staff and clean uhauls. I would definitely recommend this rental site and probably come back to it in the future!

Alicia S. 
Rating:
5.0

Pickup location was changed day before the move but Uhaul and failed to verify they had the correct vehicle. Pickup location went out of their way to locate and get the truck 2 hours away. Poor planning on Uhaul since they had 3 weeks planning. Quick and easy checkout by using online checkout night before.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

Jasmine L. 
Rating:
5.0

Customer did not leave a comment.

Tameka J. 
Rating:
4.0

Customer did not leave a comment.

carl S. 
No reviews have been submitted for this location.

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