Very friendly staff.Ronnie W.
Customer Reviews for M&R Portables & Marketplace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Try to treat people with more respect no matter race and where they are coming from. Don't let people stand there when there is chairs and treat people Same way like if you where from Jarrell. If someone make reservation online the process should be easy. Just treat everybody the same.Waglaire V.
Customer did not leave a comment.Adam T.
I don't even know where to begin.... This entire experiential uhaul was a complete an total inconvenience. We went to the location we were assigned to, to pick up the uhaul (Pflugerville) only to find out that the location failed to notify us that they didn't have the 26' uhaul available and that we had to drive 30 additional minutes to pick it up and then return to that location to pick up the car tow. This delayed our entire day because we had to drive to Jarrel,TX. When we arrived to M&R uhaul in Jarrel, TX it was the representatives first day and she was not trained at all and her boss left her there alone. We had to get another uhual representative on the phone to help her, which took another 45 minutes. At this time our entire day was behind and we had to move our movers to the following day because we missed our window. A 10 minute uhaul pick up turned into 2 hours, because of UHAUL! It's utterly ridiculous and we are definitely writing a letter to corporate about this experience. A trip to move home; that should be exciting, turned into a complete and total cluster because of UHAUL!LEO K.
Better knowledge of Uhaul system for quicker in and out service.CARL W.
Customer did not leave a comment.Roberto S.