Very easy straight forward transaction. Super clean and newer model truck. I'm very satisfied and would recommend to anyone 😊
Johann P
Esso Gas Thompson Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5Z2Z9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This experience was the worst experience we could have been provided. We were contacted less then 24 hours before our reservation that our truck was now in a different city(45 mins away by car). We had no way to get to this location as we do not have a vehicle. After speaking with two customer service agents, one being insanely rude and the other being very helpful was able to connect us with someone who would be able to assist with this situation. The third representative we spoke with was able to get us a smaller truck in our city. We had to use a driving service to pick up our rental on our own dollar. When we arrived to pick up the truck at the reserved time (5am), the uhaul app and the uhaul website gave an error and would not provide us the code to our lockbox to access the key to our truck. As uhaul's customer service line does not open until 7am on Saturdays, we had to pay to travel back home and wait until we were able to reach someone. Once we were finally able to reach someone, they told us they would be able to give us our code over the phone once we were back at the pickup location. We then paid for another trip back to the pick up location, and once we were there we were able to speak with a customer service rep who provided us a code to the lock box. Once we received access to our key, we tried the key on our truck and it didn't give us access to the vehicle. The key was for the smaller truck parked next to the truck we were provided. We called back and luckily reached the same rep who then provided us codes for the other 2 lockboxes. Once we tried the last key, we were able to access the truck. Once we opened the back of the truck, the moving blankets we had requested were not inside of the truck. This experience was the worst experience I have ever had with a company. I can 100% say we will never be using uhaul for any services moving forward.
Alanna BThere were no personnel at drop off. Just a box.
Ian LLocation good. The app needs work. Fails to ask for permissions needed in android. And even when granted fails to take pictures as required
STEVEN VThis was the worst experience ever to use and I never will again
Nick D