Very rude. Was on her phone the entire time I was trying to get info on what I needed to do to return truck.
HEATHER H
Ultramar Gas And Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6B3G6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Attendant that helped us was amazing, very friendly and helpful.
McKayla CI did not interact with any personnel. There should be an NA option for this question.
Heather GUpon dropping the vehicle off, I could not get a code sent to me in order to do my check out. I made sure that I was receiving data and internet and I was for anything else, so this must have been your company's issue. I went inside to ask for help, and the attendant was rude and totally unfriendly. She just looked at me and asked me for the key. She then said I would receive an email shortly. I went back to the truck waiting. After 10 mins, I walked back into the Ultramar and told the attendant that I had not received an email. She looked at me with a disgusted look and said, "no email, guy coming". Ok, would have been nice to know that. I then asked how long and her reply was "Oh, 30 mins or more." What? I couldn't believe it. I then decided to call head office and I spoke with a great agent named Kirby. She was awesome! She said as long as I had the pictures of the inside dash to show mileage and gas that I was ok to leave since I had given attendant the key. Moving can be a very frustrating thing, let alone having to deal with incompetent individuals who really don't care about performing services for UHaul. I get it that they are just the location to pick up or drop off but some training on your services and how they work would be certainly beneficial.
Lynn RIt seemed that my dropping off the truck was an inconvenience to the staff person who was on the phone and did not appreciate being interrupted. The store is dark and not inviting.
COLE H