Customer Reviews for Marathon Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marathon Express

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ileah H. on

Rating:

The checking out process was ridiculous he had too many other customers to be bothered with me my time is just as valuable I got there 1st but he kept stopping to deal with other people behind me because they're running a whole nother business from there I had to get my own shark because he was the only one working then when I tried to return it the paperwork was almost up they had no idea who I was or where the truck even came from which took crazy amount of time to return I just wanted to make sure I didn't get overcharged had I just left I don't think I would have even had to pay because of how terrible the paperwork was done

Francis A. on

Rating:

This was not our choice for drop off, but the woman at pickup was not able to select the drop off location we had selected when we booked this several months in advance. This is a very busy gas station with only 1 attendant to manage store and UHaul. The attendant was very knowledgeable and helpful.

Geannetta A. on

Rating:

The experience with the truck itself was fine. The guy at the location was a real jerk. I arrived 10 minutes before pick up time and didnt leave until 20 minutes after. When i went to return the truck he had a real poor attitude telling me i wasnt back at 4 pm even thought a had called the 800 number to have my time changed. Ill never recommend that location. Thank to the lady the i spoke with when turning the truck in. She was really paient and kind. Amazing Customer Service

Randall W. on

Rating:

I had to extend my rental for 48 hours to 72 hours because of bugs in the back of the truck. Opened the back of the truck, about 3:00 pm and near 90 degrees, the next day after picking it up to see roaches and beg bugs running up and down the walls of the truck. I got to spraying bug spray and with a fly swatter killed as many as possible. I know customer service and this was not.

Anje D. on

Rating:

Remove the current manager or owner. He threatened and harassed me after his employee made a mistake.

Terrquaviah L. on

Rating:

Customer did not leave a comment.

clyde W. on

Rating:

We were to return in Ft Myers, 1s place closest to location MlLuther King told they could not accept anymore, would not call other facility to see if ok. Lady was very rude and not helpful at all. Other location was cordial but not overly helpful. This was a college move and hopefully you will inform your facilities to be a little more helpful.

Katrina S. on

Rating:

Customer did not leave a comment.

Charles G. on

Rating:

He has not been trained on what he was doing. He then sent me to a different location or furniture pads (that should of been there because they were on my reservation) which did not have them either (he did not call or anything before sending me there) finally I received furniture pads at the 3rd location I went to. I was there a little after 9 and did not have everything I needed till 11AM. He instructed me that "he was just a gas station" --then maybe he should sick with just being a gas station because the uhaul experience was well below par. Also, when I picked up the uhaul he had NOT been cleaned or swept out even a little.

Katherine M. on

Rating:

Inside a store that’s sketchy. They made me go out and take pictures to come in and show them. They’re lazy and didn’t inspect it like they should’ve. Made me do the work for them. Do I get a discount for doing some of their job????

Mike A. on

Rating:

the truck had no ac and the gas level was not what thwy stated the truck made a noise like it was dragging something. when i brought the vehicle back the person who handles the trucks was not there and i had to wait almost an hour to have someone call him and get the total emailed to me.

Ramon A. on

Rating:

I had to wait longer than what was necessary due to the attendant not being aware of what is going on. Did not have the utility dolly available. Did not make me aware that it was not inside the truck. I went home and had to turn back around causing me to use more miles than what was needed. I still was charged for the dolly that was never used. I was supposed to receive a call from uhaul that never happened. Terrible experience.

Tracy B. on

Rating:

Rented 10’ truck, no problems with the truck, but the AC did not work and it was 100 degrees outside on the day that we moved

Tracey J. on

Rating:

This was a small gas station in a not so nice part of town. There was an issue with the uhaul system so I was there for over 45 mins waiting for it to be resolved. There was only one person working in the gas station and he had to stop helping me in order to wait on customers who were coming in for gas and other items. The truck had not been swept out from prior use and we did not do an inspection of the truck for any damages prior to me being able to drive it away. The man waiting on us was very nice and did his best to juggle his other responsibilities. I am beyond disappointed with this experience. Do not use this location if you can help it!

gregory E. on

Rating:

Customer did not leave a comment.

Juan G. on

Rating:

Customer did not leave a comment.

Sergio J. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

They do everything from off site over the phone except for picking up the truck. With security a big deal these days i was a little reluctant to give my card info to a third party.

Susan D. on

Rating:

Customer did not leave a comment.

Maria R. on

Rating:

Customer did not leave a comment.

Ryan E. on

Rating:

Customer did not leave a comment.

Jack K. on

Rating:

Very friendly and worked hard. I would hire him again and would recommend him

Joseph L. on

Rating:

Hired 2 different companies off your site and neither would answer their phone or return my calls. Very disappointed. Ended up hiring a crew off Craigslist that were great. When I called uhaul they claimed they have nothing to do with the help but they're on your website. Sad.

Gregory P. on

Rating:

My reservation was move twice. After arriving at my location, the clerk was not able to coordinate/confirm the order. Only one clerk working, he was responsible for running all operations within the store, this location should require two employees. I waited over 1 hour before the truck order could be confirmed This location only had 6 blankets, I ordered 12. Would not recommend renting at this location at all!

Henry A. on

Rating:

Nothing it was good

Glen B. on

Rating:

Customer did not leave a comment.

robert R. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Customer did not leave a comment.

Violet A. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

They aren’t sure what they are doing I actually requested no safe mover and added dolly on app but they added safe mover and took off dolly and instead of fixing it I just took it because I didn’t have time for all the craziness...

Dana V. on

Rating:

Very difficult to find and in a very sketchy area. Would recommend driving a couple extra miles to a safer and more visible location.

Paul T. on

Rating:

Customer did not leave a comment.