Customer Reviews for Marathon Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marathon Express

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benito A. on

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Dror E. on

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Henry E. on

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Jemal A. on

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Train all gas station attendants to do uhaul service. Cashier on duty didn’t have a clue. Had to keep calling the owner and didn’t have reserved dolly and couldn’t switch my trucks.

ileah H. on

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The checking out process was ridiculous he had too many other customers to be bothered with me my time is just as valuable I got there 1st but he kept stopping to deal with other people behind me because they're running a whole nother business from there I had to get my own shark because he was the only one working then when I tried to return it the paperwork was almost up they had no idea who I was or where the truck even came from which took crazy amount of time to return I just wanted to make sure I didn't get overcharged had I just left I don't think I would have even had to pay because of how terrible the paperwork was done

Francis A. on

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This was not our choice for drop off, but the woman at pickup was not able to select the drop off location we had selected when we booked this several months in advance. This is a very busy gas station with only 1 attendant to manage store and UHaul. The attendant was very knowledgeable and helpful.

Geannetta A. on

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The experience with the truck itself was fine. The guy at the location was a real jerk. I arrived 10 minutes before pick up time and didnt leave until 20 minutes after. When i went to return the truck he had a real poor attitude telling me i wasnt back at 4 pm even thought a had called the 800 number to have my time changed. Ill never recommend that location. Thank to the lady the i spoke with when turning the truck in. She was really paient and kind. Amazing Customer Service

Randall W. on

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I had to extend my rental for 48 hours to 72 hours because of bugs in the back of the truck. Opened the back of the truck, about 3:00 pm and near 90 degrees, the next day after picking it up to see roaches and beg bugs running up and down the walls of the truck. I got to spraying bug spray and with a fly swatter killed as many as possible. I know customer service and this was not.

Anje D. on

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Remove the current manager or owner. He threatened and harassed me after his employee made a mistake.

Terrquaviah L. on

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clyde W. on

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We were to return in Ft Myers, 1s place closest to location MlLuther King told they could not accept anymore, would not call other facility to see if ok. Lady was very rude and not helpful at all. Other location was cordial but not overly helpful. This was a college move and hopefully you will inform your facilities to be a little more helpful.

Katrina S. on

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Charles G. on

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He has not been trained on what he was doing. He then sent me to a different location or furniture pads (that should of been there because they were on my reservation) which did not have them either (he did not call or anything before sending me there) finally I received furniture pads at the 3rd location I went to. I was there a little after 9 and did not have everything I needed till 11AM. He instructed me that "he was just a gas station" --then maybe he should sick with just being a gas station because the uhaul experience was well below par. Also, when I picked up the uhaul he had NOT been cleaned or swept out even a little.

Katherine M. on

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Inside a store that’s sketchy. They made me go out and take pictures to come in and show them. They’re lazy and didn’t inspect it like they should’ve. Made me do the work for them. Do I get a discount for doing some of their job????

Mike A. on

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the truck had no ac and the gas level was not what thwy stated the truck made a noise like it was dragging something. when i brought the vehicle back the person who handles the trucks was not there and i had to wait almost an hour to have someone call him and get the total emailed to me.

Ramon A. on

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I had to wait longer than what was necessary due to the attendant not being aware of what is going on. Did not have the utility dolly available. Did not make me aware that it was not inside the truck. I went home and had to turn back around causing me to use more miles than what was needed. I still was charged for the dolly that was never used. I was supposed to receive a call from uhaul that never happened. Terrible experience.

Tracy B. on

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Rented 10’ truck, no problems with the truck, but the AC did not work and it was 100 degrees outside on the day that we moved

Tracey J. on

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This was a small gas station in a not so nice part of town. There was an issue with the uhaul system so I was there for over 45 mins waiting for it to be resolved. There was only one person working in the gas station and he had to stop helping me in order to wait on customers who were coming in for gas and other items. The truck had not been swept out from prior use and we did not do an inspection of the truck for any damages prior to me being able to drive it away. The man waiting on us was very nice and did his best to juggle his other responsibilities. I am beyond disappointed with this experience. Do not use this location if you can help it!

gregory E. on

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Juan G. on

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Sergio J. on

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Steven B. on

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They do everything from off site over the phone except for picking up the truck. With security a big deal these days i was a little reluctant to give my card info to a third party.

Susan D. on

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Maria R. on

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Ryan E. on

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Jack K. on

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Very friendly and worked hard. I would hire him again and would recommend him

Joseph L. on

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Hired 2 different companies off your site and neither would answer their phone or return my calls. Very disappointed. Ended up hiring a crew off Craigslist that were great. When I called uhaul they claimed they have nothing to do with the help but they're on your website. Sad.

Gregory P. on

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My reservation was move twice. After arriving at my location, the clerk was not able to coordinate/confirm the order. Only one clerk working, he was responsible for running all operations within the store, this location should require two employees. I waited over 1 hour before the truck order could be confirmed This location only had 6 blankets, I ordered 12. Would not recommend renting at this location at all!

Henry A. on

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Nothing it was good

Glen B. on

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robert R. on

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David R. on

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Violet A. on

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James P. on

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They aren’t sure what they are doing I actually requested no safe mover and added dolly on app but they added safe mover and took off dolly and instead of fixing it I just took it because I didn’t have time for all the craziness...

Dana V. on

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Very difficult to find and in a very sketchy area. Would recommend driving a couple extra miles to a safer and more visible location.

Paul T. on

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This is a gas station and the first 15 minutes I had to wait to get paperwork done because the cashiers had to take care of their gas pump customer service First! They need To have key available for uhaul supply closet. 10 a.m. and no one had a key....so I wasn’t able to get furniture dolly or blankets. I was to pick up the truck at wonderland on timiami trail at 9 A.M....called customer service at 9:20 to tell them that office was closed nd no one around. So they found me Marathon express....another 30 minute drive thru traffic. My vehicle tow trailer had to be picked up in afternoon in Cape Coral at DeBono’s. That was the best service I received ....the movers were a nightmare and took 2 hours on Uhaul provider, then they said to call the code in and they would charge less..and take them for an hour apwhich turned into two hours...well after another two hours and they worked slower and stayed on phone and texted the entire two hours.... they packed the truck loosely so I had to store items at my neighbors and now have to drive back 1300 miles to pick it up, Will never ever use those movers again, or others in area if this is the work ethics they have.

mike T. on

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na

Kersti M. on

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This is a gas station which makes your U-haul experience a little frustrating when the customer service agent is helping you and constantly stopping to ring someone up for gas or a honey bun. Despite its location everyone was friendly and helpful.

Wanda B. on

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I was not able to bring the truck to the closest location to my new address due to it being closed. I called the 1800 #..they told me I had to take it to fort Myers.. So after waiting 25 minutes for someone to answer the phone..and 45 min to drive to fort myers..I was late.. And waited almost a hour at the fort myers location..they want to charge me a 40 dollar late fee ..so person over the phone could not take it away..and nor could the associate..so I was billed 50 + dollars.. Not happy at all..my # is 321 305 1657....please call me .. Leave a message and I will call you back as soon as I can...thank you..Wanda Brann

Kidijiah G. on

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The actual trcuk was fine, I had no issues with the truck. But the manager was here was pretty rude. They had issues with making my payment go through. I had to do a conference call with the manager and my bank to prove the the funds where there and the payment was pending since the manager was threatening to call the police. And then there was still issues as the payment still did not go through so I had to visit my bank where they were able to see that the merchant had been trying and trying to take the funds out but the merchant was also returning the funds and they told me the issue was on the merchant's side. And all this was after them trying over 10 times with 3 different cards. And at the drop off the payment still wasn't going through. So ultimately i just paid with cash I didn't need them thinking i was trying to get over on them. But it was a nightmare and I still don't know why after numerous tries and 3 different cards the payment could not go through.

William P. on

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Moving equipment missing from vehicle, no dolly/rolling cart.

Asnel C. on

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William B. on

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MICHELE C. on

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Everything was great!

Laura M. on

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Let them know others rates applied to the $29.95+ taxes, so they won't be surprised went they come to pick up the u- haul truck. Thank you. The people were very friendly and knew what they were doing. If I had to user the u- haul there, I would.

Brett H. on

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One of the Guide bars on the ramp were broken. A loud clanking could be heard while driving!!! This made the ramp very had to pull out and put back in. Thanks Brett

doyle D. on

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Allen H. on

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LEONA C. on

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pierre R. on

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Trailer smelled so bad. The smell stayed on clothes we moved.

Joseph M. on

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Your CSR went out if her way to help us and answered all our questions with no hesitation.

christi W. on

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Robert A. on

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No signage at all indicating it was a u-Haul location. If I had not have seen a few trailers parked in a back lot I would never have guessed it to be a U-Haul location

Bob M. on

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Just a gas station and a drop off point. Nothing more.

Clifford M. on

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Jayme L. on

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Employee was busy hollaring at people...didn't seem to know what he was doing. My card got charged twice called manager who basically told me I was lying. Was told regional manager would call as would someone from main office at uhaul...no calls. Finally one charge dropped however the remaining charge should be less than what is showing in my bank as my milage was much less. Worst experience ever

YANITZIA G. on

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This was the worst customer experience I have had in a long time. The Marathon attendant was very rude, the gas pump was not working for us, she treated us like we were wasting her time by having to come out and help us. A couple of days later received a voice mail from customer service that our rental was NOT turned in, and that they could not locate the truck. When in fact we turned it in before it was due, tank filled and mileage within the 30 free miles we received with our package deal. I will continue to do business at the pick up location; however would never recommend the drop off location to anyone.

tom P. on

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N/A

Christopher B. on

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Poor customer service. Had the pre-pick up selection made at time of reservation. Had to wait over 20 minutes to begin the check in process with agent. Lack of proper computer and network resources forced nearly a 30 min wait time after that. Once give. The keys, I was directed to an incorrect vehicle, requiring another 15 min wait for that problem to be sorted out. Truck was clean, but engine appeared to need maintence, less than a full tank of gas was present at time of pick up, and back of truck was not swept out prior to pick up. Will not be returning.

Randa M. on

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My overall experience was TERRIBLE. The location was unprofessional and the "U-Haul rental" was operated out of a gas station. They handed my father a cell phone to complete his reservation. There was no physical receipt or proof we rented the truck aside from an email I later received. The truck was awful. The cab was dirty and outdated. I could not fathom having to drive that truck 1,000+ miles for my move. The truck badly needed an alignment and had a screw in a tire. The tire was about to blow because it had been worn down and driven with a screw in it. Yet, your company rented us this truck. U-Haul insisted that roadside service must be done before I could exchange the truck for a new truck, even though it is completely obvious that an alignment can not be done in a parking lot. Even the roadside service repairman agreed that the alignment could not be fixed. However, I still had to jump through the U-Haul hoops. Your customer service agent would/could not reserve a replacement truck for me to ensure I would have a truck available when mine could not be serviced. When I requested to speak to a manager, she "transferred" me and I was on HOLD FOR 45 MINUTES before she disconnected the line and I never spoke to a manager. I was so angry that I waited 45 minutes on "hold" to just be disconnected. I called back and Germaine, the new customer service agent, informed me that the service agent who had me on an excessive hold only to disconnect me managed to make a note in my file that the call disconnected but NEVER CALLED ME BACK. So, she was able to notate that my request was not met, had my phone number and all of my information, but couldn't call me back? Germaine was an excellent customer service representative. He was patient, understanding, and truly sought resolution for me. He was great at handling my frustration. His service was the best representation of your company. I'm only sorry that he hadn't helped me from the beginning. I was able to find a newer, nicer truck, for a lower price, with unlimited mileage, through a simple phone call with an excellent customer service agent with Penske. I am so thrilled with my Penske experience and will never be a U-Haul customer again. It's a shame because I have shared this experience with many of my young adult friends and informed them of the excellent experience and service I have found elsewhere. All of this while still waiting for my $1,609.67 refund I am due for my first truck cancellation and my refund from this second, terrible truck.

Jurgen N. on

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Kennith W. on

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PHUONG A. on

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Jerome H. on

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ADAM G. on

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It is a bad gas station, and people kept coming to the counter for an allocation of toilet paper while the lady at the counter tried to figure out how to check out the truck. They had no idea they even had the truck and were even more surprised someome came to pick it up.

Henry S. on

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Doug W. on

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gary B. on

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The P/U location being a combo gas station and convenience (& part time U-Haul) store was far from ideal. The clerk struggled with a lap top to get my rental processed, and too often had to take time away from my transaction to deal with customers and delivery people. (No fault of hers, she did the best she could.) Yes, the truck got me and my possessions home safe and sound, but it was not clean to my standards. The cargo area needed sweeping out, window glass looked as if it had never been cleaned, and the cab interior was dirty. Far more seriously, as well as safety issues, the rearview mirrors vibrated so badly, after dark they were of little use. A very poor design on behalf of GMC. Further, both headlights were badly out of adjustment, illuminating the road nicely just in front of the truck. Customer service wise, it seems a questionable idea to franchise every gas station, convenience store and shoe shine shop coast to coast. My experience with full-time, committed U-Haul dealerships has been quite the opposite, always good.

richard L. on

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The store manager and clerk were very professional and helpful.

James L. on

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Don't change anything

Jessica J. on

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Nobody was present when I was there on time to pick up the truck. Truck location was in a bad part of town. I had to have the girl who worked at the counter at the gas station (who is not an employee with UHAUL) assist with finding the keys, dolly, and furniture pads. She didn't know what she was doing because she obviously isn't an employee with UHAUL.

Paul Y. on

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The location is convenient, the staff is very supportive and willing to go above and beyond for the customer. I use this location due to the after 5pm availability especially on the weekend, More establishments should make the hours more convenient and reasonable for customers. This is a Marathon gas station that is staffed from 7am-9pm and they handle any UHaul rentals during Gas station hours of operation.

Jane W. on

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The whole customers experience. This place didn't know what to do and tried to over charge me for the 2 hour rental. The assistant manager tried to tell me I drove 1200 miles in 2 hours. No more uhaul. I will stick with budget never had a problem after 10yrs of getting my business.

Alise F. on

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Great service and convenient to my home.