Customer Reviews for Marathon Pines

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marathon Pines

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mauricio R. on

Rating:

Customer did not leave a comment.

Raul V. on

Rating:

Great customer service

HECTOR V. on

Rating:

Customer did not leave a comment.

Stephen I. on

Rating:

The truck was clean but the horn did not work and it caused me a problem as I was driving and could not beep a car that was coming in my lane

ally D. on

Rating:

Customer did not leave a comment.

RICK F. on

Rating:

Perfect! Excellent customer service. Very professional and courteous. I definitely recommend this lication.

Veron P. on

Rating:

Everything went well. I was very pleased.

john Y. on

Rating:

Customer did not leave a comment.

PEDRO L. on

Rating:

Customer did not leave a comment.

WALEED J. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Very friendly and accommodating service.

desiree D. on

Rating:

Customer did not leave a comment.

abel I. on

Rating:

The emoloyees shiuld try to stay at the location for a longest time

oscar A. on

Rating:

Customer did not leave a comment.

elizabeth M. on

Rating:

Customer did not leave a comment.

Leonardo E. on

Rating:

Customer did not leave a comment.

Hans L. on

Rating:

Customer did not leave a comment.

Charles T. on

Rating:

The representative Adrian was wonderful... Very professional and accommodating to my concerns! awesome

Vicki H. on

Rating:

I requested a pick up at 8:30 a.m. at another location. U-Haul switched my pickup location to the Marathon and changed it to 9:00 a.m., I’m assuming because you have to see a representative instead of picking up your key from the lock box, and the representative didn’t come in until 9 a.m. The representative didn’t show up until 9:20. I told her I had paid movers that were waiting for me and she didn’t even apologize. Once I got the truck I noticed there were a bunch of ants on the outside, probably because of where it was parked. As we were driving we were killing ants that had made their way inside. Another note for Marathon would be to back the trucks in to make it easier for customers to get them out of the tiny parking area. I definitely won’t be renting from U-Haul again if they are going to bump me to this location.

EUGENE K. on

Rating:

Customer did not leave a comment.

Jean S. on

Rating:

You have illegally charged my credit card $50 without my written consent. I don't what it was for, nothing justify you charging my card without my consent. I demand that you return the funds immediately to prevent me taking up legal actions against you.

Alexis R. on

Rating:

Air conditioner in this truck didn’t work. 90 plus degrees outside. Truck had bedbugs. Had to buy and spray all of my belongings before getting it in the house. The infestation was very obvious, don’t know how could’ve been missed if the vehicle was inspected every once in a while.

Christian R. on

Rating:

Be Aware!!!! These people are really very dishonesty, I rent a van and return in the same day after 4 hours at 4:35 Pm. They told me where to park and I returned the key and they told me “you’re good to go”. When I got the bill by email they charged me 2 days and said I returned the van next day at 9:24 am. I was at work next day at that time. I got really upset, call them few times no return.... sent an email and no return. I’m in touch with the corporate office now trying to fix this.... honestly I don’t have time for this and is really frustrating that I have to go through this. UHaul should really be on top of who they let represent their name and company. Advice “DONT GO THERE” they rather try to make a few more bucks in a fraudulent and dishonest way than building a reliable and honest business for our community of Miramar and Pembroke Pines. Shame on you Marathon Pines for letting this happen!!! And please UHaul make sure that you check this location, I always used your services and was always satisfied with the quality of service provided. But this location should not carry your brand name.

HERIBERTO L. on

Rating:

I did not rent from UHaul someone has my email by mistake please don’t send me any emails

Antonio F. on

Rating:

More available in truck for this location

Arnaldo L. on

Rating:

She took too long to do the paperwork

ALEJANDRO I. on

Rating:

Excellent Service

Erik R. on

Rating:

Customer did not leave a comment.

Jason K. on

Rating:

Received confirmation email 2 days prior and called to confirm reservation the day prior. Arrived at pickup location and attendant arrived 30 min late and informed me that the truck was onsite, but the reserved dolly and furniture pads were not. Attendant was little to no help, provided excuses (could not connect with manager) and I coordinated with the 1-800 customer service. Poor coordination of a prior reservation and worse customer service onsite.

Joseph R. on

Rating:

Agent did know how to transfer the truck to a bigger one

Pamela E. on

Rating:

Customer did not leave a comment.